Buick LaCrosse Complaints (2010)

189 consumer complaints on file.

#10482209October 25, 2012
STRUCTURE:BODY
I TRAVEL THIS HIGHWAY EVERYDAY GOING AND COMING HOME. THE ROAD CREW WAS WORKING ON REPAIRING THE ROAD. THE TAR THAT THEY WAS PUTTING DOWN GOT ON MY CAR. I TRIED TO WASH IT OFF BUT THE TAR WOULD NOT COME OFF. SO A ROAD CREW MEMBER TOLD ME WHO TO CONTACT. I HAVE BEEN CALL THEM FOR A MONTH NOW AND NEVER GOT A ANSWER UNTIL TODAY 10/25/12 @11:47 A.M. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475656September 17, 2012
ENGINE
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED RODENTS CHEWED THROUGH THE OXYGEN 2 SENSOR WIRE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM WHO DID NOT OFFER ANY ASSISTANCE SINCE THE FAILURE WAS NOT COVER UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467142July 23, 2012
ENGINE
ENGINE FAILED TO TURNOVER INTERMITTENTLY FIVE TIMES OVER A FOUR MONTH PERIOD. RETURNED TO THE BUICK DEALER FOUR TIMES WHO CLAIMED TO FIX THE PROBLEM 4 TIMES. IT IS CURRENTLY IN THE DEALER REPAIR SHOP FOR FURTHER DIAGNOSIS AND REPAIR. THIS IS A DANGEROUS SITUATION FOR A 72 YEAR OLD WOMEN WHO IS LEFT STRANDED WITH THE CAR ENGINE DEAD AND NOT TURNING OVER DEPENDING ON THE NEIGHBORHOOD AND TIME OF THE DAY OR NIGHT WHEN THIS INTERMITTENT PROBLEM OCCURS. THE CAR WILL GENERALLY START MOST OF THE TIME AND THEN GOES DEAD WITHOUT TURNING OVER AND AFTER MANY ATTEMPTS IT SOMETIMES WILL TURNOVER AND START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466582July 19, 2012
ELECTRICAL SYSTEM
THE BATTERY IS DEAD. SO I CAN GET INTO THE CAR AT ALL..NOT EVEN TO JUMP IT OR TAKE IT TO THE DEALER.. NOW I HAVE TO GET IT TOWED..AND GETOUT OF WORK TO DO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463044June 25, 2012
ENGINE
TL* THE CONTACT OWNED A 2010 BUICK LACROSSE. THE CONTACT STATED THAT MOMENTS AFTER PARKING THE VEHICLE IN A GARAGE, THE FRONT END CAUGHT ON FIRE. THE CONTACT ALSO STATED THAT THE FIRE BURNED DOWN HER HOME BEFORE THE FIRE DEPARTMENT COULD EXTINGUISH IT. THERE WERE NO REPORTED INJURIES. THE VEHICLE HAD NOT BEEN INSPECTED TO DETERMINE WHAT CAUSED THE FIRE. THE FAILURE AND CURRENT MILEAGES WERE 36,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10459454May 24, 2012
ENGINE AND ENGINE COOLING
2010 BUICK LACROSSE. CONSUMER STATES VEHICLE STALLS WHILE DRIVING *TGW THE CONSUMER STATED WHILE DRIVING, THE VEHICLE WOULD LOOSE ALL POWER. ALL THE LIGHTS ON THE DASHBOARD WOULD ILLUMINATE AND HE WOULD HAVE TO LET THE VEHICLE SIT FOR 5-15 MINUTES BEFORE STARTING IT AGAIN. WHEN HE DID RESTART THE VEHICLE, THE CHECK ENGINE LIGHT STAYED ON. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE LAST TIME, THE DEALER RECOMMENDED REPLACING THE ECM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451015March 9, 2012
ELECTRICAL SYSTEM
I PURCHASED A BUICK LACROSSE IN MAY 2010. I BEGAN HAVING ISSUES WITH THE VEHICLE JUNE 27, 2011. I'VE HAD MULTIPLE MECHANICAL ISSUES WITH THE CAR. THE ELECTRIC HEATER IN THE SEATS HAVE GONE OUT 3 TIMES AND BEEN REPAIRED AND IS NOW NOT WORKING AGAIN. THE LAST REPAIR ON THE HEATER IN THE DRIVER SEAT WAS JANUARY 2012. ON AUGUST 1, 2011 THE CAR WAS TOWED TO THE DEALERSHIP DUE TO THE BATTERY LEAKING ACID ALL OVER THE WIRES AND SEVERAL OTHER PARTS. THE WAS KEPT FOR ALMOST 10 DAYS. THE VISOR FOR THE MOON ROOF STARTED MALFUNCTIONING AND HAD TO BE REPAIRED. THE ENGINE HAD A KNOCKING SOUND AND I WAS TOLD THAT'S HOW HE CARE SOUNDS. THE DOOR HANDLE HAD TO BE REPLACED, THE CAR HAS HAD ONGOING ELECTRICAL ISSUES AND GM HAS NOT WORKED OPENLY AND HONESTLY WITH ME. GM HAS REPEATEDLY TOLD ME THE CARE IS NOT ELIGIBLE TO BE BOUT BACK BUT WILL NOT GIVE A EXPLANATION WHY. I REPEATEDLY REQUESTED TO SPEAK WITH A SUPERVISOR AND WAS DENIED OPPORTUNITY BY A GM REP NAME [XXX] FOR SEVERAL WEEKS. I HAVE REPEATEDLY ASKED FOR SOMETHING IN WRITING AND GM REFUSES TO PUT ANYTHING IN WRITING. "WHEN I EXPLAINED THAT I WANTED THEM TO BUY THE CARE BACK DUE TO THE ONGOING ELECTRICAL ISSUES AND NOT TO JUST EXTEND THE WARRANTY I WAS TOLD BY THE GM REP THAT I WAS TRYING TO PLAY A ALL OR NOTHING GAME AND MAY END UP WALKING AWAY WITH NOTHING." AFTER THAT COMMENT I FELT BULLIED INTO EXCEPTING A OFFER OF TWO CAR PAYMENTS AND A EXTENSION OF THE WARRANTY TO 45,000 ADDITIONAL MILES. I LATER WITHDREW MY ACCEPTANCE OF THE OFFER DUE TO THE SEATS MALFUNCTIONING AGAIN AND FEELING AS THOUGH I WAS FORCED TO TAKE THE OFFER WITH THE GM REP DENYING ME THE ABILITY TO SPEAK WITH A SUPERVISOR FOR WEEKS AND MAKING THE STATEMENT THAT HE MADE DURING A CONFERENCE ON 2/24/12. THIS IS THE SECOND GM VEHICLE THAT I BOUGHT IN THE PAST 4 YRS THAT HAD ELECTRICAL ISSUES. MY 07 SATURN AURA HAD ELECTRICAL ISSUES LOST $9000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433747October 31, 2011
POWER TRAIN
WHILE DRIVING ON BUSY FREEWAY 2010 BUICK LACROSSE LOSS ALL POWER, WOULDN'T ACCELERATE, COULDN'T DO ANYTHING BESIDES PANIC AND COAST OFF FREEWAY TO MERIDIAN, VERY UNSAFE AND SCARY SITUATION. BUT I WAS TOLD IT WAS A MODULE SWITCH THAT DIDN'T TELL THE TRANSMISSION WHAT TO DO. BUT A NEW TRANSMISSION WAS REPLACE PRIOR TO THAT INCIDENT AND STILL HAVING PROBLEM AFRAID TO DRIVE CAR, IT MIGHT SHUT DOWN AGAIN WHILE DRIVING JUST FEEL UNSAFE TO DRIVE THE CAR, IM TERRIFY OF WHAT WOULD HAPPEN NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428028September 30, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE CXL AWD. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHO ADVISED HER THAT THE INTERNAL MODE SWITCH MANUAL SHIFT AND D-DENT LEVER NEEDED TO BE REPLACED. THE SHIFT AND THE LEVER WERE REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 13,360.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427767September 28, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING 45 MPH WHEN THE EXTERIOR AND INTERIOR LIGHTS ILLUMINATED ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,800 AND THE CURRENT MILEAGE IS 8,250. UPDATED 12/16/11*LJ UPDATED 12/22/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416517August 1, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING, THE CONTACT STATED THAT THE SPEEDOMETER AND FUEL GAUGE WOULD FLUCTUATE AND SHE WAS UNABLE TO DETERMINE HOW FAST OR SLOW SHE WAS TRAVELING OR HOW MUCH GASOLINE WAS ACTUALLY IN THE VEHICLE. SHE ALSO NOTICED THAT THE SERVICE STABILITY TRACK AND SERVICE REAR AXLE INDICATOR LIGHTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE DEALER MADE SIX ATTEMPTS TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 23,438. THE APPROXIMATE FAILURE MILEAGE WAS 1,006.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415523July 28, 2011
SUSPENSION
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH THE SERVICE SUSPENSION SOON LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE NOT ABLE TO DIAGNOSE THE FAILURE BECAUSE THE LIGHT WAS NO LONGER ILLUMINATING. THE SPEED SENSORS FOR THE WHEELS WERE REPLACED, BUT THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 1,600. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411732July 11, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE SUDDENLY DECELERATED AND ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL BEGAN FLASHING ERRATICALLY. THE DOOR LOCKS ALSO BEGAN TO LOCK AND UNLOCK RAPIDLY; HOWEVER, THE VEHICLE BEGAN TO FUNCTION NORMALLY ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY FOR DIAGNOSTIC TESTING BECAUSE IT WOULD NOT START AND THE BODY MODULE WAS REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. UPDATED 09/21/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412537July 10, 2011
UNKNOWN OR OTHER
HAD DRIVEN THE CAR FOR ABOUT 24 MILES. STOPPED AT A GARDEN STORE. SEVERAL MINUTES LATER AN EMPLOYEE YELLED YOUR CAR IS ON FIRE. BY THE TIME FIRE DEPT. GOT THERE THE WHOLE FRONT END OF CAR HAS BURNED OFF, FENDERS, BUMPER, HOOD AND BROKE WINSHIELD. NO FIRE GOT INTO PASSENGER COMPARTMENT EXCEPT SMOKE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10405101June 7, 2011
ENGINE AND ENGINE COOLING, STEERING
2010 BUICK LACROSSE. (LAWYER ON BEHALF OF CLIENT) CONSUMER HAS SEVERAL DEFECTS WITH VEHICLE SUCH AS BACK FIRING, MALFUNCTION LIGHT, CAR FALLS DEAD IN TRAFFIC, STEERING WHEEL LOCKS *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405295June 6, 2011
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD REST ON THE FRONT PASSENGER SEAT WAS TOO BIG AND WHEN HE LOOKED TO HIS RIGHT IT WOULD BLOCK HIS VISION. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR WAS IT REPAIRED. THE DEALER WAS AWARE OF THE FAILURE AND ADVISED HIM THAT THEY COULD NOT CHANGE IT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,045. UPDATED 07/08/11*LJ UPDATED 07/20/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400642May 12, 2011
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING 40 MPH WITH THE HEATED SEATS ACTIVATED WHEN THE SEAT OVERHEATED AND BURNED THE CONTACT. THE CONTACT SOUGHT MEDICAL ATTENTION FOR THE BURNS AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 3,500 AND THE CURRENT MILEAGE WAS 5,000. UPDATED 8/29/11 *CN UPDATED 09/21/11
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10397372April 25, 2011
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT A ROCK STRUCK THE FRONT WINDSHIELD ON THE PASSENGER SIDE WHILE DRIVING 70 MPH. THE WINDSHIELD FRACTURED INTO SEVERAL SMALL PIECES AND THE CONTACT STATED THE WINDSHIELD WAS MADE OUT OF PLAIN GLASS. THE INSURANCE COMPANY REPLACED THE WINDSHIELD ND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396970April 20, 2011
VISIBILITY, ELECTRICAL SYSTEM
THERE ARE BLIND SPOTS ON RIGHT AND LEFT WINDSHIELD. ALSO WHEN THE TEMPERATURE IS BELOW FREEZING THE HEATED MIRRORS AND REAR WINDSHIELD DO NOT DEFROST UNTIL THE VEHICLE IS TOTALLY WARM AND DRIVEN 50KM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386682March 7, 2011
STEERING
I BOUGHT A 2010 BUICK LACROSSE IN DECEMBER OF 2010. I NOTICED A PULL TO THE LEFT ON THE WAY HOME THAT VERY DAY. I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP 4 TIMES LOOKING TO HAVE THIS ISSUE RESOLVED. THE SERVICE DEPARTMENT CONTACTED GM TECH SUPPORT, CASE #[XXX] TO SEE IF THERE HAS BEEN A REPORT OF A STEERING PROBLEM. THERE HAD BEEN AND THEY RECOMMENDED MAKING THE CAMBER SPLIT HIGHER. AFTER SEVERAL ATTEMPTS TO REMEDY THIS PROBLEM, I WAS TOLD TO TAKE THE CAR TO A DIFFERENT GM DEALER TO SEE IF MAYBE THEY COULD FIND THE PROBLEM. I DROVE WITH THE SERVICE TECHNICIAN AND HE SAID THAT THERE HAVE BEEN MANY 2010 LACROSSE AND ENCLAVE VEHICLES WITH THE SAME PULL TO THE LEFT. HE HAD SPENT ALOT OF TIME TRYING TO FIX THE PROBLEM. AFTER DISCUSSIONS AND TEST DRIVES WITH SEVERAL GM FIELD TECHNICIANS, THE ISSUE REMAINS AND I HAVE BEEN TOLD THAT ACCORDING TO THE DISTRICT FIELD REPRESENTATIVE, THE ISSUE HAS BEEN DOCUMENTED AS A "CHARACTERISTIC OF A BUICK". I HOPE THAT GM DOES NOT WAIT FOR A FATAL ACCIDENT BEFORE THEY TAKE THIS PROBLEM SERIOUSLY. THE PULL TO THE LEFT IS VERY DISTINCT AND IF YOU GET DISTRACTED OR EVEN TAKE YOU HAND OFF THE WHEEL, YOU WILL END UP IN THE LEFT LANE. THE PULL SEEMS TO BE MORE PREVALENT WHEN DRIVING ON CONCRETE THAN ASPHALT. THE CROWN OF THE ROAD HAS NOTHING TO DO WITH THE PULL EITHER. THERE IS A DISTINCT NEED TO APPLY PRESSURE TO THE STEERING WHEEL IN ABLE TO KEEP THE CAR DRIVING STRAIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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