Buick LaCrosse Complaints (2009)

106 consumer complaints on file.

#10726627June 22, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 60 MPH, THE LOW BEAM HEAD LAMPS FAILED TO FUNCTION. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722835June 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35 MPH, THE KEY PARTIALLY DISENGAGED FROM THE IGNITION SWITCH AND THE VEHICLE STALLED. THE VEHICLE ROLLED TO THE BOTTOM OF THE INCLINE AND THEN RESTARTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722762June 1, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING HOME AT 11PM IN THE DARK AND LOST HEADLIGHTS COMPLETELY FIRST TIME IN SEPT 2014 THEN AGAIN IN OCTOBER 2014 AND MOST RECENTLY 3 TIMES IN MAY 2015 ALL 3 TIMES I WAS DRIVING 55 MPH IN THE DARK AND LAST ONE WAS IN POURING RAIN.. LUCKILY THERE WERE STREET LIGHTS EACH TIME ..I PULLED OVER QUICKLY ,BLINDLY AS THE DASH LIGHTS WENT OUT, TOO, SO I COULDN'T SEE WHERE THE 4 WAY FLASHERS WERE TO TURN THEM ON ..I GOT OUT AND LOOKED GOT BACK IN SHUT CAR OFF STARTED IT BACK UP AND THE HEADLIGHTS CAME BACK ON ..THE MOST RECENT TIME AND THE FIRST TIME I HAD NO HIGH BEAMS EITHER ..LITERALLY NO LIGHTS FOR 30 SECONDS TO 3 MINUTES .. HAD THERE BEEN TRAFFIC I MAY HAVE BEEN IN AN ACCIDENT OR IF NOT FOR STREETLIGHT IN POURING RAIN I WOULD HAVE ENDED UP IN A DITCH OR WORSE .. THERE IS A RECALL ON LOWBEAMS BUT DEALER WOULDN'T FIX IT BECAUSE GM IS DRAGGING THEIR FEET ABOUT THE PROBLEM..SO I TOOK IT ON MY OWN TO ORDER A RELAY REPLACEMENT PART ONLINE HEADLIGHT MODULE TODAY TO SEE IF THAT FIXES THE PROBLEM UNTIL GM DECIDES TO ISSUE THE RECALL GUIDELINES TO THE DEALERS ... ..I DON'T UNDERSTAND WHAT THEY ARE WAITING FOR .. THIS IS A VERY SCARY SITUATION I DON'T DRIVE AFTER DARK AND WE CANT AFFORD TO BUY ANOTHER VEHICLE AS MY HUSBAND IS RETIRED AND DISABLED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721453May 26, 2015
ELECTRICAL SYSTEM
DASH LIGHTS FADE IN AND OUT WHILE DRIVING. NOTHING SEEMS TO CAUSE IT THEY JUST GO OUT MAKING IT IMPOSSIBLE TO SEE THE SPEED, READ THE ONSTAR DIRECTIONS OR SEE THE MILEAGE. SOMETIMES MILEAGE ONLY WILL SHOW, SOMETIMES MILEAGE ONLY DOES NOT SHOW. BIGGEST PROBLEM IS THAT THE SPEEDOMETER DOES NOT SHOW. THIS IS AN ON GOING PROBLEM. IT IS NOT POSSIBLE TO SAFELY DRIVE THIS CAR AT NIGHT. ON OCCASION THERE ARE NO DISPLAY LIGHTS OF ANY TYPE SHOWING IN THE CAR - THE CAR IS IN TOTAL DARKNESS INSIDE. THE PROBLEM DOES OCCUR DURING THE DAYTIME AS WELL BUT IF THE SUN IS OUT IT IS NOT SUCH A BIG PROBLEM. I HAVE TALKED TO FRIENDS WHO HAVE THE SAME PROBLEM WITH THEIR VEHICLES. THIS IS A SAFETY ISSUE BUT I HAVE BEEN UNABLE TO GET GM OR MY CAR DEALERSHIP TO ACKNOWLEDGE THIS PROBLEM EXISTS. I AM UNABLE TO DRIVE MY CAR AT NIGHT OR WHEN THERE IS A RAINSTORM BECAUSE I PANIC WHEN I HAVE NO INTERNAL LIGHTS OR CAN SEE THE SPEED I AM TRAVELING AT. TURNING ON MY HEADLIGHTS MANUALLY DOES NOT SOLVE THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716934May 17, 2015
EXTERIOR LIGHTING
WHILE DRIVING ON THE INTERSTATE AT 9:33PM I NOTICED MY AUTOMATIC HEADLIGHTS HAD SWITCHED OFF, AFTER NOTICING OTHER DRIVERS FLASHING THEIR HEADLIGHTS TO WARN ME, I HAD TO USE MY HIGH BEAMS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713385April 28, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS INTERMITTENTLY FAILED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. MA 08/17/2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706317April 17, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING 60 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703932April 6, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO WORK WITHOUT WARNING. THE CONTACT HAD TO APPLY THE HIGH BEAMS EACH TIME THE FAILURE OCCURRED. THE AUTHORIZED DEALER WAS NOTIFIED OF THE FAILURE MORE THAN THREE MONTHS BEFORE THE RECALL NOTIFICATION WAS RECEIVED. THE CONTACT WAS INFORMED THAT THERE WAS CURRENTLY NO PERMANENT REMEDY TO REPAIR THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE REMEDY WAS STILL UNDER DEVELOPMENT. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE REMEDY WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND WAS NOT ABLE TO PROVIDE A PERMANENT REMEDY FOR THE RECALL REPAIR. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. UPDATED 5/20/15*CN UPDATED 10/4/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703048April 1, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000. UPDATED 5/19/15*CN UPDATED 7/1/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702725March 30, 2015
EXTERIOR LIGHTING, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
WE HAVE HAD THE VEHICLE SINCE 10/16/2012 AND RECENTLY NOTICED THE REFLECTION IN A STORE FRONT GLASS THE LEFT HEADLIGHT WILL GO OUT. THIS IS THE ONLY WAY WE NOTICED THE LIGHTS GOING OUT.. WE HAD THE VEHICLE SERVICED LAST WEEK AND MENTIONED IT TO THE SERVICEMAN. HE SAID HE FOUND NOTHING WRONG. I HEARD APPROX 2 WEEKS AGO ON T>V. THAT THE ? - 2009 BUICK LACROSSE HEAD LIGHTS WOULD GO OUT. WOULD THIS INCLUDE 2010 . SOMETHING IS DEFINITELY WRONG.I REPORTED THIS THE 1ST TIME 11/04/14. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702153March 27, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACTS VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE FAILURE RECURRED TWO HOURS AFTER THE RECALL REPAIR. THE FRONT HEAD LAMPS WOULD NO LONGER ILLUMINATE. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,054.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683228February 13, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER STATED THAT A SOLUTION FOR THE FAILURE HAD NOT YET BEEN DEVELOPED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683020February 12, 2015
EXTERIOR LIGHTING, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:14V755000 (EXTERIOR LIGHTING); HOWEVER, THE CONTACT STATED THAT THE RECALL REMEDY WAS NOT EFFECTIVE. WHEN THE CONTACT OPENED UP THE PANEL WHERE THE MODULE WAS REPLACED, HE DISCOVERED THAT THE FUSE PANEL WAS BURNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE PANEL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000. UPDATED 04/13/15*LJ UPDATED 9/21/2017*CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10679598January 28, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
WE HAVE EXPERIENCED MULTIPLE ELECTRICAL PROBLEMS WITH OUR 2009 BUICK LACROSSE. IT FIRST APPEARED AS A BAD BATTERY WHICH WAS REPLACED. USING THE IN-CAR DIGITAL READOUT, WE BEGAN TO SEE STRANGE VOLTAGE READINGS IN THE CAR. THE VOLTAGE WOULD SOME TIMES READ AS LOW AS 12.6 VOLTS AND THEN WOULD START A STEADY CLIMB UP TO 14.4 VOLTS. IT MIGHT STAY THAT WAY FOR HOURS OR MIGHT SLOWLY DROP TO THE LOW LEVEL. AT THE LOW LEVEL, WE HAVE NOTICED THAT MULTIPLE ITEMS LIKE THE SPEED CONTROL AND THE AIR CONDITIONING WOULD NOT WORK UNTIL THE VOLTAGE WAS AT THE HIGH LEVEL. WE HAVE HAD AN EPISODE WHERE THE LOW BEAM WOULD NOT OPERATE UNTIL I SWITCHED THE HIGH BEAM ON AND THEM SWITCHED TO LOW BEAM. WE HAVE RECEIVED THE RECALL NOTICED ON THAT ITEM. OTHER STRANGE THINGS ARE HAPPENING LIKE THE RADIO CHANGING STATIONS ON ITS OWN. THE PASSENGER SEAT INDICATOR READS FALSE AT TIMES WHEN TRAVELING. THE AIR BAG INDICATOR LIGHT READS OFF AND THE SEAT BELT INDICATOR READ UNLATCHED. AS WE CONTINUE TRAVELING, THE INDICATORS GO BACK TO THEIR NORMAL INDICATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678459January 23, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678322January 22, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, IT WAS NOTICED THAT THE SPEEDOMETER INDICATED AN INACCURATE READING LEVEL OF 120 MPH. IN ADDITION, THE TIRE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668952December 30, 2014
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE FAILURES RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661707December 29, 2014
AIR BAGS
CONSUMER FRONT SEAT PASSENGER AIRBAG INDICATOR DOES NOT DISPLAY WHEN PASSENGER IS SITTING THE IN SEAT.*TA THE AIR BAG SENSOR WAS REPLACED. HOWEVER, THE PROBLEM CONTINUED. THE CONSUMER WAS INFORMED BY A LOCAL GARAGE MECHANIC, THE PASSENGER PRESENCE SYSTEM WOULD NEED TO BE REPLACED, AT A COST OF $500. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664280December 15, 2014
AIR BAGS
CAR WAS TOWED TO AUTO REPAIR SHOP WHERE THE AIRBAG LIGHT AND CHECK ENGINE LIGHTS WERE ILLUMINATED. HAVE HAD FOUR DIAGNOSTICS PERFORMED AND PROBLEM NOT FOUND. ADVISED A COMPLETE TEAR DOWN OF PASSENGER SEAT WOULD NEED TO BE DONE TO LOCATE ISSUE WHICH IS COSTING ME AN EXUBERANT AMOUNT OF MONEY FOR SOMETHING THAT SHOULD BE FIXED ON A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643631October 9, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY STATED THAT THE PARTS SHOULD HAVE BEEN AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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