BMW 528i Complaints (2011)

118 consumer complaints on file.

#10908011September 19, 2016
FUEL/PROPULSION SYSTEM
I JUST HAD FUEL SUPPLY PROBLEM WITH MY 2011 BMW 528I. MY WIFE DROVE THE VEHICLE TO WORK AND LEFT IT PARKED IN THE MORNING. WHEN SHE WANTED TO GO FOR LUNCH, THE CAR WOULD NOT START ALTHOUGH THE ENGINE CRANKED AND THE BATTERY WAS FINE. THE ONBOARD SYSTEM DISPLAYED THE FUEL SUPPLY WARNINGS MESSAGE. TRYING TO START THE CAR FOR A COUPLE OF HOURS WITHOUT ANY LUCK, WE HAD TO CALL IN AAA TO TOW THE CAR TO THE DEALER SHOP FOR REPAIR. AFTER A COUPLE OF HOURS STRUGGLING TO SET THE TRANSMISSION TO NETURAL, WE MANAGED TO GET THE CAR TO THE DEALER SHOP. RIGHT AFTER WE UNLOADED THE CAR FROM THE TOW TRUCH, IT STARTED TO WORK NORMALLY. WE LEFT THE CAR AT THE BMW SERVICE FOR DIAGNOSITIC. BUT AFTER TWO DAYS OF CHECKING, THEY COULD NOT FIND ANYTHING. EVERYTHING SEEMED NORMAL. THEY RECOMMENDED ME TO REPLACE THE BATTERY ALTHOUGH THEY DO NOT BELIEVE THE BATTERY WAS THE CAUSE. THE FUEL PUMP WAS JUST REPLACED A FEW MONTHS AGO. SO IT'S PROBABLY NOT THE CAUSE EITHER (CONFIRMED BY THE COMPLETE CHECK PERFORMED BY BMW DEALER SERVICE). IF IT'S DUE TO THE CONTROL MODULE AS MENTIONED IN ANOTHER CASE 10715571, IT'S A TERRIBLE FLAW THAT SHALL BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903425September 3, 2016
UNKNOWN OR OTHER
AS OF SEPT 2016 ALL BMW CONNECT DRIVE FEATURES HAVE BEEN DISABLED BY BMW OF N AMERICA. THIS MEANS IF YOU HIT YOUR SOS BUTTON IT MAY CALL A LOCAL 911 LINE ??? THERE IS NO WAY TO SEND INFORMATION TO CAR YOU CANNOT LOCATE YOUR CAR REMOTELY DRIVER IS UNABLE TO SEND LOCATION OF CAR TO ANYONE AND BMW HAS NO UPGRADE FOR A 2011 BMW 528I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885137July 15, 2016
VISIBILITY/WIPER, UNKNOWN OR OTHER
WHILE DRIVING DOWN THE STREET AT 40 MPH I HEARD A LOUD EXPLOSION TYPE SOUND. I PULLED OVER AFTER MAKING SURE IT WAS SAFE AND NOTICED MY SUNROOF GLASS HAD SHATTERED INTO A MILLION PIECES. IT LOOKED AS IF IT HAD EXPLODED FROM WITHIN THE CAR OUTWARDS. I CONTACTED THE DEALER AND BMW OF AMERICA AND BOTH SAID THAT IT WAS NOT RECALLED AND THEY HAD NOT HEARD OF ANY INCIDENTS SUCH AS THAT. BMW OF AMERICA SUGGESTED I TAKE MY CAR INTO THE DEALER AND HAVE THEM EXAMINE IT AT MY EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882502July 5, 2016
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
THIS MALFUNCTION LIGHT HAS BEEN COMING ON SINCE I BOUGHT THIS VEHICLE. IT IS EXTREMELY FRUSTRATING BECAUSE EVERY TIME I HAVE THAT THIS CAR SERVICED THEY HAVE NEVER TRULY FIXED THE PROBLEM. IT MAY STOP FOR A MOMENT AND THEN ANY RANDOM DAY IT WILL GIVE ME THIS WARNING AS YOU SE IN THE PICTURE PROVIDED. A BIGGER PROBLEM THAT IS UNEXCEPTABLE IS THAT THE CAR KEEPS FLASHING A WARNING ABOUT THE COOLENT IS NEEDED AND THAT IT NEEDS TO BE FIXED OR THERE COULD BE ENGINE DAMAGE. THIS WARNING HAS BEEN THE MAIN CONCER. I HAVE HAD THE COOLENT GO INTO THE ENGINE WHICH CAUSED MY CAR TO SHUT DOWN ON A BUSY HWY 3 SEPERATE TIMES, RISKING A DANGER TO MYSELF AND OTHERS ON THE ROAD. I HAVE NOT HEARD A WORD FROM BMW OF NORTH AMERICA THAT THEY CARE ABOUT MY CONCERNS AND I FEEL THAT THIS PROBLEM HAS LITERALLY AFFECTED MY HEALTH AND WELL BEING. I HAVE HUGE ANXIETY ISSUES BECAUSE OF THIS CAR. I HOPE MY LETTER IS HEARD SO THAT I MAY HAVE JUSTICE FOR THIS CAR. I AM OVERWHELMED WITH NERVOUSNES EVERYTIME I DRIVE IT. I FEEL LIKE SOMETHING BAD WILL HAPPEN TO ME ORCSOME ELSE. PLEASE HELP THIS MATTER BECOME RES OLVED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872459June 3, 2016
STEERING, UNKNOWN OR OTHER
WE BOUGHT A 2011 BMW 528I WHILE IT WAS UNDER WARRANTY. WE STARTED TO HAVE ISSUES RIGHT AFTER THAT. PULLING RIGHT, ELECTRONICS FREEZING, CAN NOT UNLOCK THE DOORS WITH KEY FOB, CAN NOT GET OUT FROM CAR BECAUSE DOOR HANDLES DO NOT WORK TIME TO TIME AND OUR 2 YEAR OLD SON GOT LOCKED INSIDE(CAR LOCKED BY IT SELF) AND WE HAD TO BREAK THE WINDOW WHICH TOOK ALMOST 30 MINUTES. BMW SAID THEY COULD NOT FIND ANY PROBLEM AND WENT EVEN FURTHER SOME OF THE ISSUES ARE FEATURES OF THE CAR. OUR KIDS GETTING LOCKED IN THE CAR IS A SERIOUS ISSUE, CAN NOT GETTING FROM THE CAR IS ANOTHER SERIOUS ISSUE. WHAT IF CAR CATCHES A FIRE IN AN ACCIDENT AND WE GET STUCK IN THE CAR. PLEASE TAKE A LOOK AT IT. I DO HAVE VIDEO RECORDINGS IN MULTIPLIABLE OCCASIONS. EVEN BMW SERVICE TOOK THE CAR FOR THE SAME ISSUES AND CONFIRM IT WAS AN ISSUE. BUT COULD NOT PROVIDE ANY SOLUTION. IF SOMETHING HAPPENS TO SOMEONE BECAUSE OF THE ISSUES, IT WILL BE ON YOU GUYS IF YOU DO NOT TAKE ACTION IN THE ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10870884May 25, 2016
POWER TRAIN
CHECK ENGINE LIGHT ON ROUGH RUNNING, HESITATION AND JERKING WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863863May 9, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2011 BMW 528I. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE MADE AN ABNORMAL NOISE AND THE SUN ROOF INDEPENDENTLY SHATTERED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854995April 12, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 BMW 528I. WHILE DRIVING AT LOW SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED AND FAILED TO RESPOND. WHEN APPLYING THE BRAKES AND REDUCING SPEED, THE VEHICLE JERKED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT A FAILURE WAS NOT FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854683April 10, 2016
POWER TRAIN
TAKATA RECALL MY 528I BMW IN STOP AND GO TRAFFIC HAS A VERY HARD JERK WHEN SLOWING DOWN FEELING AS IF IM BEEEING HIT FROM BEHIND I NOTICED IT WHEN I FIRST GOT MY CAR IT WOULD DO IT INTERMIDETLY. THIS IS VERY DANGEROUS IT ALSO HAS A THROTTLE RESPONSE DELAY WHICH IS ALSO DANGEROUS WHEN GOING INTO TRAFFIC. A RECALL IS NEEDED FOR THIS FIX IT SEEMS TO BE A SOFTWARE ISSUE TO ME BECAUSE WHEN TURNING OFF THE CAR AND RESTARTING IT HOURS LATER THE PROBLEM STOPS BUT COMES BACK WEEKS LATER. I HAVE SEEN MANY COMPLAINTS DATING BACK TO 2011 OF THIS PROBLEM WHERE IS THE RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851277March 23, 2016
ENGINE
ACCELERATION DELAY, THE CAR HAS A VERY DISTINCT LAG WHEN YOU STEP ON THE GAS PEDAL, FROM A STOP OR MOVING, SOMETIMES UP TO 2 SECONDS. IT HAPPENS IN TOWN ON THE FREEWAY ANY TIME YOU PUT YOUR FOOT DOWN ON THE GAS. IT IS VERY DANGEROUS WHEN YOU TRY TO GET INTO TRAFFIC. YOU THINK YOU HAVE TIME TO GO, STEP ON THE GAS AND NOTHING HAPPENS. THEN THE CAR SLOWLY STARTS TO GO. MY WIFE AND I HAVE BOTH ALMOST BEEN HIT BY OTHER CARS BECAUSE WE TRY TO MOVE OUT IN TO TRAFFIC AND NOTHING HAPPENS. I HAVE CONTACT THE LOCAL BMW DEALER, THEY CANNOT FIX IT, I CONTACTED BMW GENIUS TEAM, AND THEY TELL ME IT'S NORMAL AND HAVE NO FIX. IT IS NOT SAFE OR NORMAL. IS THERE ANY THING WE DO TO MAKE BMW FIX THIS VERY DANGEROUS PROBLEM? DON'T GET ME WRONG I LIKE THE CAR, BUT I DON'T WANT TO GET KILLED IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838929February 29, 2016
POWER TRAIN
TAKATA RECALL VEHICLE JERKS FORWARD WHEN SLOWING DOWN TO A COMPLETE STOP, MOST NOTICEABLE DURING STOP/GO TRAFFIC DRIVING WITH AIR COND ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822651January 27, 2016
UNKNOWN OR OTHER
ENGINE SHUT OFF WHILE DRIVING FROM UPLAND CA IN ROUTE TO LAS VEGAS NV USING HIGHWAY I15 FRWY. TIME WAS AROUND 700 AM THE TEMP OUTSIDE WAS APPRX 12 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795203November 21, 2015
POWER TRAIN
MY VEHICLE LOSS POWER WHILE DRIVING BABIES TO DAYCARE. THE CARE STARTED SHAKING AND WOULD NOT GAIN POWER IN COLD WEATHER. THE VEHICLE TOOK ABOUT 20 MINUTES TO WARM THEN THE INDICATOR LIGHT WENT OF AND NO PROBLEMS. THE INDICATOR LIGHT WAS A YELLOW ENGINE LIGHT FOLLOWED BY DRIVETRAIN MALFUNCTION. THE CAR JERKS NOW. I HAVE DONE RESEARCH ON THIS ISSUE AND I SEE SEVERAL PEOPLE WITH THE SAME ISSUE TO WHO. HAS THIS MODEL CAR. ALSO THE PARTS ARE ON BACK ORDER IN GERMANY MEANING THERE ARE AWARE OF ISSUE. THIS NEEDS A MAJOR RECALL BECAUSE IN SOME OF THE CASES THE CAR CUT OFF WHILE DRIVING ON THE ROAD IN TRAFFIC. I PARKED MY CAR UNTIL SOME ONE COULD SAY WHAT THE ACTUAL CASE IS AND FIX. I SEE MOST PEOPLE HAVE TAKING THERE VEHICLES IN MORE THAN 3 TIMES WITH NO RESOLUTION. I ALSO RESEARCH DRIVETRAIN IN BMW AND ANOTHER MODEL WAS RECALLED AND FIXED. SO I'M THINKING ALL MODELS NEED TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785209October 21, 2015
ELECTRICAL SYSTEM
ACCELERATION AFTER SLOWING DOWN HAS A VERY UNSAFE LAG THAT CAN CAUSE AN ACCIDENT. DRIVER HAS TO DEPRESS THE PEDAL ALMOST TO FULL THROTTLE TO GET A RESPONSE THEN THE VEHICLE ACCELERATES UNSAFELY. DEALER CHECKED THE CAR FOR 5 DAYS AND COULD NOT FIND ANYTHING WRONG WITH THE CAR. IT IS A SOFTWARE FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762823September 10, 2015
ENGINE
WHILE DRIVING MY VEHICLE AT AROUND 50-60 MILES PER HOUR, THE ENGINE LOW COOLANT WARNING LAMP CAME ON AND INSTRUCTED ME TO GO IMMEDIATELY TO THE NEAREST BMW DEALER FOR SERVICE IN ORDER TO AVOID ENGINE DAMAGE. I WENT TO DEALER AND REPORTED THE PROBLEM. AT THE TIME OF THIS INCIDENT, MY CAR WAS STILL UNDER FULL MANUFACTURER BUMPER TO BUMPER WARRANTY. THE VEHICLE WAS PUT INTO SERVICE AND THE SERVICE ADVISOR STATED THAT A PRESSURE TEST WAS DONE AND NO ISSUE WAS FOUND AND THAT IT WAS PROBABLY AIR BUBBLES. SOUNDED STRANGE TO ME OF COURSE BUT YOU TRY AND TRUST YOUR BMW DEALERS SERVICE DEPARTMENT WHEN IT COMES TO DIAGNOSING THE PROBLEM. WELL, APPROXIMATELY 85 DAYS LATER, THE SAME ISSUE HAS COME UP AGAIN. I HAVE BEEN TOLD THAT THERE MAY BE A COOLANT SYSTEM LEAK BECAUSE THEY HAD TO ADD COOLANT. THIS IS AN ONGOING ISSUE WITH THE 2011 528 SERIES AND MALFUNCTION WITH THESE CARS AND BMW NEEDS TO ISSUE A RECALL NOTICE IMMEDIATELY TO FIX ISSUES. YOU CAN SMELL AN ODOR IN THE CAR OCCASIONALLY AND WHEN THE MALFUNCTION LIGHT COMES ON. WE NEED THE NHSA TO INTERVENE ON BEHALF OF THE CONSUMERS OF THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762856September 10, 2015
ENGINE
WHILE DRIVING MY VEHICLE AT AROUND 50-60 MPH, THE ENGINE LOW COOLANT WARNING LAMP CAME ON AND INSTRUCTED ME TO GO IMMEDIATELY TO THE NEAREST BMW DEALER FOR SERVICE IN ORDER TO AVOID ENGINE DAMAGE. I WENT TO THE DEALER AND REPORTED THE PROBLEM. AT THE TIME OF THIS INCIDENT, MY CAR WAS STILL UNDER FULL MANUFACTURER BUMPER TO BUMPER WARRANTY. THE VEHICLE WAS PUT INTO SERVICE AND THE SERVICE ADVISOR STATED THAT A PRESSURE TEST WAS DONE AND NO ISSUE WAS FOUND AND THAT IT WAS PROBABLY AIR BUBBLES. SOUNDED STRANGE TO ME OF COURSE BUT YOU TRY AND TRUST YOUR BMW DEALERS SERVICE DEPARTMENT WHEN IT COMES TO DIAGNOSING PROBLEMS. WELL, APPROXIMATELY 85 DAYS LATER, THE SAME ISSUE HAS COME UP AGAIN AND A STRANGE ODOR AS WELL. I HAVE BEEN TOLD THAT THERE MAY BE A COOLANT SYSTEM LEAK BECAUSE THEY HAD TO ADD COOLANT. APPARENTLY, THIS IS AN ONGOING MALFUNCTIONING ISSUE Y WITH THE 2011 528 SERIES AND SEVERAL COMPLAINTS HAVE ALREADY BEEN FILED. A RECALL NOTICE SHOULD BE ISSUED IMMEDIATELY BY BMW. ALL CONSUMERS OF THESE VEHICLES ARE IN NEED OF THE NHSA INTERVENING ON OUR BEHALF AND DEMANDING THAT BMM ISSUE AN IMMEDIATE RECALL FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735948July 23, 2015
SEAT BELTS
TL* THE CONTACT OWNS A 2011 BMW 528I. WHILE THE VEHICLE WAS PARKED, THE SEAT BELT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FRONT SEAT BELT WARNING LIGHT DEVICE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716913May 17, 2015
POWER TRAIN
WHEN DRIVING AND STOPING AT A STOP SING AND ACCELERATE THE CAR LAG TO MOVE. ALSO WHEN ACCELERATEING AT LOW SPEED THE CAR JERKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715571May 11, 2015
FUEL/PROPULSION SYSTEM
I AM EXPERIENCING AN INTERMITTENT PROBLEM WITH THE FUEL SUPPLY SYSTEM. AFTER GETTING NOWHERE WITH THE LOCAL DEALERSHIP, I ESCALATED THE MATTER TO BMW OF NORTH AMERICA, BUT THEY DECLINED TO ASSIST. I FEEL THEY ARE NOT TAKING THE MATTER SERIOUSLY AND MY SAFETY IS AT RISK. I HAVE HAD TO TAKE THE CAR IN FOR SERVICE REPEATEDLY RELATED TO THIS PROBLEM: I DRIVE THE VEHICLE TO WORK AND LEAVE IT PARKED. WHEN I COME BACK TO LEAVE FOR LUNCH, THE CAR WON'T START ALTHOUGH THE ENGINE CRANKS AND THE BATTERY IS FINE. THE ONBOARD SYSTEM DISPLAYS THE SAME FUEL SUPPLY WARNINGS. AFTER HOURS OF REPEATED ATTEMPTS (OR UP TO A DAY LATER IN ONE INSTANCE), THE CAR DOES EVENTUALLY START. (ALL OF THIS CAN BE CONFIRMED INDEPENDENTLY. I TOOK PHOTOS/VIDEOS TO SHOW THE BMW TECHNICIANS, AND ROADSIDE ASSISTANCE SENT TOW TRUCKS.) THE FIRST TIME IT HAPPENED, THE LOCAL BMW DEALERSHIP ATTRIBUTED IT TO A FAULTY CONTROL MODULE, SAID IT WAS A "COMPUTER GLITCH" AND CLAIMED TO FIX IT BY REPROGRAMMING IT. THE SECOND TIME THEY TOLD ME IT WAS THE SAME CONTROL MODULE, BUT THIS TIME THEY REPLACED IT WITH A NEW ONE. I ASKED THE SERVICE ADVISOR IF IT COULD BE THE FUEL PUMP INSTEAD BUT HE SAID THEY TESTED IT AND IT WAS FINE. THE DAY AFTER I PICKED UP MY CAR, THE PROBLEM HAPPENED FOR THE THIRD TIME. THE DEALERSHIP CONTACTED BMW OF NORTH AMERICA AND WAS TOLD TO REPLACE THE FUEL PUMP. I ASKED FOR AN EXPLANATION BUT THEY COULDN'T PROVIDE ONE. I THEN CONTACTED BMW OF NORTH AMERICA DIRECTLY BUT THEY REFUSED TO INSPECT THE CAR OR EVEN PROVIDE AN EXPLANATION FOR THE PREVIOUS REPAIR ATTEMPTS. IF THE FUEL SUPPLY PROBLEM IS DUE EITHER TO THE CONTROL MODULE OR THE FUEL PUMP, THEN THESE PARTS APPEAR TO BE PRONE TO FAILURE EVEN WHEN NEW (IN THE CASE OF THE NEWLY REPLACED CONTROL MODULE) OR TESTED AS WORKING FINE (IN THE CASE OF THE FUEL PUMP). IF IT IS DUE TO SOMETHING ELSE, THEN WE SHOULD FIND OUT WHAT IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691505March 2, 2015
STRUCTURE:BODY, SUSPENSION
DAY AFTER RAINING, PASSENGER SIDE FLOOR MAT GETTING WET. WE ALSO FOUND WATER LEAKING FROM OUT SIDE TO PASSENGER SIDE FLOOR. WE COMPLAINED TO DEALER AND MAKER FOR SEVERAL TIMES. THEY ARE NOT FIXING VEHICLE. WHEN THEY SAID FOUND PROBLEM AND FIXED, IT HAS SAME PROBLEM OVER AND OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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