BMW 325i Complaints (2002)

162 consumer complaints on file.

#10135227September 2, 2005
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
T-BONED AN EIGHTEEN WHEELER GOING 55 MPH AFTER HE PULLED OUT IN FRONT OF ME TO MAKE A LEFT-HAND TURN ON A HIGHWAY. THE AIRBAG OF MY BMW 325I FAILED TO DEPLOY RESULTING IN INJURY.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10103397December 9, 2004
VEHICLE SPEED CONTROL
THE CONSUMER PULLED OUT OF A PARKING SPACE, STOPPED AT A STOP SIGN, MADE A LEFT TURN, DROVE A FEW YARDS, STOPPED AGAIN, PROCEEDED TO MAKE A RIGHT TURN AND WITHOUT WARNING THE VEHICLE ACCELERATED FORWARD AT AN ESTIMATE SPEED OF 45 MPH. THE CONSUMER IMMEDIATELY PUMPED THE BRAKE PEDAL TO NO AVAIL. THE CONSUMER STRUGGLED TO STEER THE VEHICLE FROM A TWO LANE BUSY STREET. THE VEHICLE CRASHED INTO A GRASSY EMBANKMENT. ALL FOUR TIRES BLEW OUT WHEN THIS OCCURRED. THE VEHICLE WAS TOWED TO THE DEALERSHIP. AFTER A FACTORY ENGINEER INSPECTED THE VEHICLE, THEY FOUND NO CAUSE FOR THE SUDDEN ACCELERATION. THE TIRES WERE REPLACED. *JB.......*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10095611October 12, 2004
AIR BAGS
INADVERTENT DEPLOYMENT OF MY DRIVER SIDE AIRBAGS. I WAS DRIVING ON HIGHWAY AT APPROXIMATELY 50 MPH (DUE TO RAIN) AND MY AIRBAGS DEPLOYED. I WAS ABLE TO SAFELY PULL OVER TO SIDE OF ROAD. TIRE WAS BLOWN OUT AND THERE WAS SOME DAMAGE TO BOTTOM OF CAR FROM DEBRIS, BUT IT IS UNCLEAR IF BLOWOUT AND DEBRIS DAMAGE HAPPENED BEFORE OR AFTER AIRBAG DEPLOYMENT. EITHER WAY, THERE WAS NO IMPACT WITH ANY OBJECT THAT SHOULD HAVE CAUSED THIS DEPLOYMENT. MY CAR HAS NOT BEEN DRIVEN FOR NEARLY 4 WEEKS NOW AND IT SHOULD HAVE ONLY NEEDED A TIRE REPLACEMENT. ANY OTHER DAMAGES COULD HAVE BEEN FIXED IN MY OWN TIME, BUT CAR IS NOT DRIVABLE B/C OF AIRBAG DEPLOYMENT AND REPAIR COSTS ARE VERY HIGH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093207September 27, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES
ON THE BMW MODEL 325I YERAS 2002 AND 2003 THE HEATED OUTSIDE REARVIEW MIRRORS ARE HEATED. THEY ARE NOT THERMOSTATICALLY CONTROLLED AND THEREFORE ARE ALWAYS ON. THE PROBLEM ARISES IN THAT IF YOU GET OUT OF THE CAR AFTER IT HAS BEEN DRIVEN AND UNINTENTIONALLY TOUCH ONE FO THE OUTSIDE MIRRORS, YOU BURN YOUR FINGERS. THIS WAS OBSERVED WHEN ATTEMPTING TO CLEAN REARVIEW MIRRORS AFTER THE CAR WAS ON FOR SOME TIME. I BROUGHT THE VEHICLE IN TO THE BNW DEALER WHO INFORMED ME THAT THE MIRRORS WERE ALWAYS ON, NOT THERMOSTATICALLY CONTROLED AND WERE ALWAYS HEATED. THIS DOES NOT SEEM TO BE A PROBLEM IN THE WINTER MONTHS AS THE TEMPERATURE OUTSIDE IS COLDER. HOWEVER IN THE SUMMER THERE IS A POTENTIAL FOR A CHILD OR UNWITTING ADULT TO BE BURNED ON THE REARVIEW MIRROR GLASS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10083318July 20, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
WHILE DRIVING AT ANY SPEED,THE VEHICLE STALLED. THE DEALERSHIP INSPECTED THE VEHICLE AND NOTICED THE EXHAUST SYSTEM NEEDED REPLACEMENT. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080668July 9, 2004
ENGINE AND ENGINE COOLING
PERIODICALLY, MY CAR WILL BE RUNNING FINE AND THEN ALL OF A SUDDEN THE CHECK ENGINE LIGHT COMES ON AND IT STARTS TO SHAKE AND WHEN YOU PUSH THE GAS IT FEELS LIKE IT IS GOING TO CUT OFF. USUALLY IT WILL "FIX" ITSELF BY THE TIME I GET TO THE DEALER. BUT EVEN WHEN IT DOESN'T, THEY DON'T FIND ANYTHING WRONG. IT'S BEEN MONTHS SINCE THE BMW REPAIR GUYS SAID NOTHING WAS WRONG AND "RESET" THE ENGINE. HOWEVER IT'S DOING IT AGAIN AND I'M FEARFUL THAT MY CAR IS GOING TO SHUT DOWN ON ME ON A BUSY FREEWAY AND IT'S LESS THAN A YEAR OLD AND ONLY HAS A LITTLE OVER 20,000 MILES!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056316February 2, 2004
AIR BAGS:FRONTAL
RIGHT FRONT PASSENGER SUSTAINED SEVERE EYE INJURY AS A RESULT OF THE DEPLOYMENT OF THE RIGHT FRONT AIRBAG IN A CRASH. PASSENGER SUFFERS PARTIAL BLINDNESS. UNDERGONE SEVERAL SURGERIES. PASSENGER WAS FEMALE AND SMALLER IN STATURE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10056072January 23, 2004
STEERING
FOLLOW-UP TO NOVEMBER 20, 2003 CORRESPONDENCE TO MR. SEAN HAGGARD OF BMW OF NORTH AMERICA REGARDING THE STEERING WHEEL LOCKING ON THREE OCCASIONS. *PH THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASION TO RECTIFY THE PROBLEM. EACH TIME THE VEHICLE WAS INSPECTED NO PROBLEM WAS FOUND THEREFORE THE VEHICLE WAS RETURNED TO THE CONSUMER. *NM (NAR)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052812January 10, 2004
ENGINE AND ENGINE COOLING
MY SERVICE ENGINE SOON LIGHT BEGAN APPEARING IN NOVEMBER 2003. I BROUGHT MY CAR IN THE FIRST TIME AND GLOBAL IMPORTS IN ATLANTA GA INFORMED ME THAT THERE WAS NOTHING WRONG. AGAIN, IN LATE DECEMBER 2003, THE LIGHT CAME ON AGAIN. ON 1/6/2004, I BROUGHT MY VEHICLE INTO GLOBAL IMPORTS. THEY INFORMED ME A VALVE WAS REPLACED AND I WAS ON MY WAY. TWO DAYS LATER ON 1/8/04, WHILE DRIVING DOWN GA 40 AT APPROXIMATELY 70 MPH, MY VEHICLE SHUT DOWN ON ME. LITERALLY, THE WHEELS WOULD NOT TURN AS I STRUGGLED TO MAINTAIN CONTROL OF MY VEHICLE. I SWERVED IN AND OUT OF LANES. IT WAS FORTUNATE MYSELF OR OTHERS ON THE HIGHWAY WERE NOT INJURED. WHEN MY VEHICLE CAME TO A STOP IN THE MIDDLE OF THE HIGHWAY, IT WOULD NOT MOVE. AFTER SEVERAL ATTEMPTS, THE VEHICLE MOVED AT ONLY 2 MPH WITH A LOUD, UNPLEASANT NOISE. THERE WERE NO WARNING SIGNALS AT ALL TO ALERT ME OF AN UPCOMING MALFUNCTION. BMW ROADSIDE ASSISTANCE RESPONDED WITH A TOW TRUCK TO ASSIST ME A LITTLE OVER AN HOUR LATER. I WAS TOWED INTO GLOBAL IMPORTS. THE CAR IS STILL PRESENTLY THERE AS I AWAIT A NEW DIFFERENTIAL. THIS CAR WAS PURCHASED AS A NEW VEHICLE IN FEBRUARY OF 2003 FROM BRIAN HARRIS BMW IN BATON ROUGE, LA. THE CAR PRESENTLY HAS 17,000 MILES. LESS THAN ONE YEAR OLD! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052696January 8, 2004
STEERING: STEERING WHEEL/HANDLE BAR
THE STEERING WHEEL HAS LOCKED DURING OPERATION OF THE VEHICLE ON THREE SEPARATE OCCASIONS. THE CAR BECOMES COMPLETELY INOPERABLE. MY VEHICLE, A BMW 325I, WAS PURCHASED BRAND NEW ON MAY 7, 2002. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051247December 29, 2003
TIRES
IN LESS THAN TWO MONTHS TWO CONTINENTAL TIRES WERE DAMAGED BY NAILS. THE TIRES WERE NOT REPAIRABLE. THE CUSTOMER RELATIONSHIP ACCOUNT MANAGER INFORMED ME THAT THE ROADS IN THE US ARE NOT AS CLEAN AS THEY ARE IN EUROPE AND LOW PROFILE TIRES ON LUXURY CARS WILL ALWAYS BE PRONE TO PUNCTURE OR RUPTURE BY SHARP OBJECTS. CONSUMERS NEED TO BE INFORMED OF THIS RISK BY THE "LUXURY" CAR DEALERS AND THE TIRE VENDORS. IN TERMS OF THE STATE OF THE ROADS IN THE US COMPARED TO EUROPE AND THE DEPRIS OF NAILS AND SHARP OBJECTS ON OUR ROADS, I THINK THIS STATMENT IS OFFENSIVE AND THE TIRE VENDORS ARE JUST NOT TAKING RESPONSIBILITY FOR THE QUALITY OF THEIR PRODUCTS. IS THERE A RATING SYSTEM FOR MEASURING THE SAFETY OF OUR ROADS AT AN INTERNATIONAL LEVEL? IS SO, HOW DO OUR ROADS COMPARE TO THOSE OF EUROPE AND HOW DO LUXURY CARS HANDLE SAFETY CONDITIONS ON OUR ROADS. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047443November 23, 2003
STRUCTURE
WATER LEAKS INTO THE REAR DRIVER'S SIDE PASSENGER COMPARTMENT, FLOODING THE CARPET UNDERNEATH THE FLOOR MAT. HAPPENS NEARLY EVERY TIME IT RAINS HEAVILY OR WHEN I WASH THE CAR. HAVE ALREADY TAKEN CAR BACK TO DEALER FOR REPAIR. THEY REPLACED THE LEFT REAR DOOR SEALS, BUT SAME WATER LEAKS CONTINUE TO HAPPEN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039540September 25, 2003
ELECTRICAL SYSTEM
FROM DAY ONE , I ALREADY EXPERIECED A PROBLEM WITH THE CAR, AT FIRST THE HEADLIGHTS FLICKERING, SHELLY BMW TOOK CARE OF IT FOR OVER A WEEK , THEY SAID THERE IS A ELECTRICAL PROBLEM THAT THEY HAD TO CHANGE THE COMPUTER, AFTER A COUPLE OF DAYS, THE ALARM GOES OFF WHILE DRIVING ,I TOOK THE CAR TO CUNNINGHAM BMW BECAUSE I LIVEDHERE IN SAN DIEGO IT TOOK THEM ALMOST A WEEK BUT THEY NEVER FIXED THE PROBLEM THEY'RE SAYING THAT THEYNEED MORE TIME TO FIGURE WHAT REALLY THE PROBLEM AND WHAT CAUSING THE ALARM SIREN GOES OFF WHILE DRIVING .I TOOK IT TO DIFFERENT BMW DEALER TO SAN DIEGO BMW, AFTER TWO DAYS SAME PROBLEM OCCURED ALARM SIREN GOES OFF EVERY 4 MINUTES OF DRIVING. NEXT PROBLEM IS THE BRAKE LIGHT COMNES ON , THEY CHANGED THE BRAKEPAD AND ROTOR, THEY KEPT THE CAR FOR THREE , THEN A DAY AFTER THE DSC LIGHT COMES ON , THE EML LIGHT COMES ON , THE BRAKE LIGHT COMES ON, AND THE CAR HAVE NO POWER NOT RESPONDING, ITS FEEL LIKE THERES SOME BLOCKING ON THE WHEEL WHEN I ACCELERATE, SO I TOOK IT AGAIN TO THE DEALER , THEY KEPT IT FOR THREE DAYS, THE DAY AFTER THE ENGINE SERVICE LIGHT COMES ON STEADY . I AM VERY FRUSTRATED AND DISAPPOINTED WITH THE PERFORMANCE OF THIS CAR AND YET IT'S NOT EVEN A YEAR SINCE I BOUGHT THIS CAR. PRESENTLY THE CAR HAS 34,000 MILAGE.IT HAS 20,000 MILAGE WHEN I FIRST BOUGHT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017509May 12, 2003
TIRES:TREAD/BELT
THE TIRE DEVELOPED A BUBBLE ON THE OUTER SIDE OF THE TREAD. THE CONSUMER HAS REQUESTED REIMBURSEMENT. MR SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022649November 13, 2002
SEAT BELTS:FRONT
CONSUMER STATES THAT THE FRONT SEAT BELTS BUCKLES WILL NOT LATCH PROPERLY CAUSING THE CONSUMER NOT TO HAVE A SEAT BELT ON WHILE DRIVING. DEALER NOTIFIED. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765087August 2, 2002
EQUIPMENT:OTHER:LABELS
MY NEW CAR CAME WITH 4 225/45 ZR 17 TIRES, BOTH THE OWNERS MANUAL AND DOOR JAM STICKER DO NOT GIVE THE RECOMMENDED TIRE PRESSURE FOR THE REAR TIRES. I'VE CONTACTED THE DEALER AND THE BMW OWNERS LINE ON MULTIPLE OCCASIONS AND NO ONE HAS BEEN ABLE TO PROVIDE ME WITH THE MFG. RECCOMENDATION NOR HAVE THEY BEEN WILLING TO PROVIDE AN UPDATED STICKER FOR THE TIRES THAT CAME WITH MY NEW CAR. I FEEL THAT HAVING THE PROPER MFG. RECOMMENDED TIRE PRESSURE IS A CRITICAL SAFETY ISSUE AND TO DATE BMW HAS NOT PROVIDED ME WITH THE INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#566862July 24, 2002
AIR BAGS:SIDE/WINDOW
WHILE DRIVING ON THE FREEWAY, CONSUMER HIT AN 80 POUND PIECE OF IRON THAT WAS LYING IN THE ROAD, WHICH RESULTED IN 2 BLOWN TIRES ON THE DRIVERS SIDE FRONT AND REAR, BOTH RIMS BENT, CONSUMER WAS ABLE TO CONTROL THE VEHICLE AND PULL OVER, CONSUMERS CONCERN IS THAT THE RIGHT SIDE DOOR AIR BAG DEPLOYED EVEN THOUGH THE IMPACT WAS ON THE LEFT SIDE OF THE VEHICLE, CONSUMERS WIFE SUFFERED A BRUISE FROM THE DEPLOYMENT OF THE AIRBAG, THERE IS ALSO OTHER DAMAGE TO THE VEHICLE.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#764657July 23, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
HEATED MIRRORS ON ALWAYS. TEMPERATURE READING IN EXCESS OF 115 DEGREES F. POSES BURN RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764554July 22, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE
APPARENTLY MY CAR HAS A PROGRAMMING DEFECT WITH THE COMPUTER. IT ONLY RELATES TO 2002 325XI'S WITH SPORT PKG, MANUAL TRANS. AT ONE TIME I WAS TOLD THERE WERE ONLY 4 WITH MY SET UP IN THE US. ALL CARS WITH MY EXACT COMPUTER SET UP I'M TOLD ARE HAVING THIS FAILURE. THEY CLAIM TO BE WORKING ON MY PROBLEM IN GERMANY BUT I REALLY FEEL MY CAR IS UNSAFE. WHAT HAPPENS IS THERE IS A 1 SECOND DELAY WHEN WHEN YOU STOP ACCELERATING TO WHEN THE CARE STOPS ACCELERTATING. LOW GEARS AT HIGH RPM'S THE CAR BASICALLY GOES OUT OF CONTROL FOR A SECOND. I THINK BECAUSE SO FEW CARS HAVE MY SET UP THAT BMW IS NOT RESOLVING THIS QUICK ENOUGH. TWO E-MAILS TO THE BMW ON LINE CUSTOMER CARE SITE. MY CAR HAS BEEN DRIVEN BY THE REGIONAL AFTER MARKET REP FROM BMW WHO CONFIRMED THE PROBLEM. WHERE ELSE DO I TAKE THIS TO GET MY CAR OPERATING SAFELY?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762610June 3, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
HEATED MIRRORS HAS A POTENTIAL BURN RISK. MEASURED MIRROR SURFACE TEMP. IS 115 DEGREES F.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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