Audi Q5 Complaints (2014)

106 consumer complaints on file.

#11241354August 2, 2019
STEERING
WE WERE ABOUT 350 MILES INTO A 600 MILE DRIVE. STOPPED AT A REST AREA TO EXERCISE THE DOG AND VISIT THE RESTROOM. OUTSIDE TEMPERATURE WAS 97 DEGREES. THE CAR WAS RUNNING FINE WITH NO STEERING ISSUES. THE CAR WAS SHUT OFF FOR ABOUT 7-8 MINUTES. UPON RESTARTING THE Q5 TDI, THE DASH INDICATOR FOR DYNAMIC STEERING CONTROL LIT UP ALONG WITH A DO NOT DRIVE WARNING. WE HAD THE CAR TOWED TO AN AUDI DEALER. THEY SAID THAT THE ENTIRE STEERING RACK NEEDED TO BE REPLACED. TO DATE, IT SITS AT THE AUDI DEALER WITHOUT REPAIR WAITING ON THEIR CUSTOMER SERVICE TEAM TO RESPOND TO MY COMPLAINT. THEY INITIALLY SAID THAT AUDI COULD HELP IF THEY HAD MORE "HISTORY" ON THE CAR. I JUST BOUGHT IT AS AN OFF-LEASE AND POST-DIESEL QUARANTINE SIX MONTHS AGO. THIS IS OUR FIRST AUDI AND HAVEN'T HAD REASON TO VISIT A DEALER FOR REPAIR YET. AUDI'S SECOND COMMENT WAS THAT WE HAVE NO HISTORY AT THE LOCAL DEALER. IT IS ODD THAT THE SAME PART ON THE SQ5 HAS BEEN RECALLED, BUT NOT ON THE Q5. AUDI NEEDS TO OWN A BAD PART REGARDLESS OF WHICH MODEL IT IS INCLUDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232926July 17, 2019
STEERING
AFTER DRIVING THE VEHICLE AND PARKING, WENT TO RESTART AFTER ENGINE WAS OFF FOR APPROXIMATELY 3.5 HOURS, HEARD AN ALARM SOUND UPON START UP AND THE MESSAGE DISPLAYED "STEERING DEFECTIVE" DO NOT DRIVE VEHICLE. THE POWER STEERING WAS NON FUNCTIONAL HAD NO OTHER OPTION BUT TO DRIVE WITHOUT POWER STEERING AS WE WERE STRANDED OUT OF STATE, ARRIVED AT OUR DESTINATION, TURNED OFF VEHICLE, WARNING LIGHT TURNED OFF AND POWER STEERING RESUMED, CAR SAT OVERNIGHT, UPON START UP THE FOLLOWING MORNING THE ALARM WENT ON AGAIN WITH WARNING LIGHTS ILLUMINATED AGAIN, TURNED CAR OFF AND DID NOT DRIVE, CAR SAT FOR 10 HOURS AND UPON START UP POWER STEERING RETURNED AND DROVE TO DEALERSHIP WHERE PURCHASED AND THEY COULD NOT GET THE SYSTEM TO REPEAT THE DEFECTIVE STEERING WARNING ILLUMINATE, RAN THE CODES AND COULD NOT DIAGNOSE, TRANSFERRED TO AN AUDI DEALER WHO IN TURN DIAGNOSED IT WITH A FAULTY STEERING (SAME AS THE SQ5'S WHICH HAVE THE RECALL) AUDI REFUSES TO COVER UNDER WARRANTY. CAR ONLY HAS 41K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222625June 26, 2019
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED UP TO 80 MPH. THE CONTACT SHIFTED INTO NEUTRAL AND THE VEHICLE GRADUALLY CAME TO A STOP WITHOUT CRASHING. THE CONTACT STATED THAT THE TACHOMETER WAS RED-LINED AT THE TIME. THE VEHICLE WAS TAKEN TO AUDI ORLAND PARK (LOCATED AT 8021 159TH ST, TINLEY PARK, IL 60477, (708) 342-0300) WHERE IT WAS DIAGNOSED THAT BOTH WATER PUMPS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221270June 19, 2019
ENGINE
TIMING CHAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196086April 14, 2019
ENGINE
UNDER RECALL 18V229000 (AUDI RECALL 19N4) MY VEHICLE HAD THE POWER TO THE AFTER-MOTOR PUMP DISCONNECTED IN OCT. '18. INSTRUCTIONS PER THE RECALL NOTICE AND THE DEALER WAS THAT REPLACEMENT PUMPS WOULD BE INSTALLED AS THEY BECAME AVAILABLE IN EARLY '19. AFTER NOT RECEIVING ANY NOTICE FROM AUDI THIS SPRING, I CALLED THE DEALER TO INQUIRE ABOUT THE REPLACEMENT PUMPS. I WAS TOLD BY THE SERVICE MANAGER THAT "AUDI DECIDED NOT TO REPLACE THE PUMPS AFTER ALL". YOUR SITE CURRENTLY SHOWS THAT MY SPECIFIC VIN IS CLEAR OF ANY RECALLS, SUGGESTING THAT THE ORIGINAL RECALL NOTICE WAS MODIFIED IN SOME MANNER TO NO LONGER SHOW THAT THE PUMPS NEEDED TO BE REPLACED AFTER ALL. YET MY VEHICLE IS SHOWING-UP ON WEBSITES LIKE CARFAX AND AUTOCHECK AS STILL HAVING AN OUTSTANDING RECALL DUE. SO I NEED CONFIRMATION OF EITHER 1) AUDI IS STILL REQUIRED TO REPLACE THE PUMPS AS THEY AGREED TO IN THE ORIGINAL RECALL, OR 2) THEY HAVE BEEN RELIEVED OF THAT REQUIREMENT AND THAT MY VEHICLE IS TRULY CLEARED OF ANY FURTHER ACTION. THIS IS VERY IMPORTANT AS I AM ATTEMPTING TO SELL MY VEHICLE...AND WITH THE RECALL STATUS SHOWING OPEN ON PUBLIC SITES, IT APPEARS THAT I'M TRYING TO SELL DAMAGED GOODS. THANK YOU FOR YOUR ASSISTANCE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190001March 19, 2019
STEERING
TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE TURNING THE VEHICLE, THE STEERING SEIZED. THE CONTACT ALMOST CRASHED INTO AN ONCOMING VEHICLE DUE TO THE FAILURE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI OF QUEENS (30-35 COLLEGE POINT BLVD, FLUSHING, NY 11354, (929) 297-0700) WHERE THE VEHICLE WAS CURRENTLY BEING DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183663March 2, 2019
STEERING
THE STEERING LOCKS-UP AND IS EXTREMELY HARD TO TURN IN EITHER DIRECTION WHILE DRIVING. THE SAME CONDITION EXISTS IN THE STATIONARY POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170672January 17, 2019
FUEL/PROPULSION SYSTEM
100,000 KMS ON THE VEHICLE THE HYBRID SYSTEM DOESN'T TURN ON WHEN STARTING THE VEHICLE. THE CAR GOES "LIMP". DOESN'T MOVE EVEN TRYING TO ACCELERATE. RADIO, FAN ETC STILL WORKS. HTTPS://WWW.EXPRESS.CO.UK/LIFE-STYLE/CARS/999934/VW-AUDI-PORSCHE-RECALL-HYBRID-ELECTRIC-CARS-POISONOUS-ELEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142182October 23, 2018
ELECTRICAL SYSTEM, ENGINE
I TOOK MY VEHICLE TO AUDI AND HAD IT PARTIALLY FIXED. THEY STATED THERE WERE TWO PARTS TO THIS PHASE. I COMPLETED PHASE 1; HOWEVER, THE RECALL HAS NOT BEEN LIFTED BECAUSE PHASE 2 HAS NOT BEEN RELEASED BY AUDI TO THE DEALERSHIPS YET. I WAS TOLD IT WOULD HAPPEN LATE THIS WINTER. THE PROBLEM I FACE IS THAT I HAVE TO SHIP MY POV TO GERMANY FOR A MILITARY ASSIGNMENT THERE. I NEED TO HAVE NO RECALLS ON MY VEHICLE IN ORDER TO DO SO. PLEASE ASSIST. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133126October 3, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE DRIVING 70 MPH, THE ENGINE TURNED OFF AND THE ELECTRONIC POWER CONTROL INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AUDI SAN DIEGO (9010 MIRAMAR RD, SAN DIEGO, CA 92126) AND REMAINED THERE FOR THREE WEEKS. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130881September 24, 2018
ELECTRICAL SYSTEM, ENGINE, SEATS
AUDI DEALERSHIP KEEP SAYING THERE IS NO OPEN TIME FOR APPOINTMENT ON MONDAYS; THE ONLY DAY I HAVE OFF AT WORK. I CAN ONLY TAKE THE VEHICLE ON A MONDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130437September 20, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE DRIVING 70 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND TOOK LONGER TO STOP THE VEHICLE WHEN IT WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUDI RENO TAHOE (LOCATED AT 9190 S VIRGINIA ST, RENO, NV 89511, (775) 335-1335) WHERE IT WAS DIAGNOSED, BUT THE CONTACT WAS NOT AWARE OF THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123277August 29, 2018
ENGINE
WHILE DRIVING THE CAR, CAR SUDDENLY STOPPED... A LOT OF LIGHTS CAME ON IN THE DASHBOARD. THERE WAS A BURNING SMELL INSIDE THE CAR. CAR WOULDN'T START AFTER THAT AND HAD TO BE MANUALLY PUSHED TO THE SIDE OF THE ROAD. AUDI SERVICE INSPECTED THE CAR AND SAID THAT ENGINE HAD INTERNAL DAMAGE AND I WAS ASKED TO REPLACE THE ENGINE. CAR ONLY HAD 35,000 MILES ON IT. WARRANTY HAD EXPIRED JUST FEW MONTHS EARLIER. I HAD GOTTEN SERVICE DONE EVERY YEAR AT THE SAME AUDI SERVICE DEALERSHIP AND HAD GOTTEN A SERVICE JUST A FEW WEEKS BEFORE THIS HAPPENED! I WAS ASKED TO REPLACE THE ENGINE AT MY COST!! LATER I WAS OFFERED ASSISTANCE FROM AUDI, BUT IT STILL COST ME $4,500 OUT OF MY POCKET FOR A 4 YR OLD CAR WITH 35K MILES ON IT AND SERVICED EVERY YEAR BY AUDI!! LOST FAITH IN THE AUDI BRAND AND THE LOCAL AUDI DEALERSHIP & SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11117930August 6, 2018
UNKNOWN OR OTHER
2014 AUDI Q5. CONSUMER WRITES IN REGARDS TO WARRANTY START DATE. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114034July 27, 2018
ENGINE, UNKNOWN OR OTHER
ENGINE AND ENGINE COOLANT SYSTEM RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111170July 13, 2018
ENGINE, FUEL/PROPULSION SYSTEM
"FUEL PUMP" WHILE DRIVING HOME AFTER A ROAD TRIP ON THE HIGHWAY (IN THE LEFT FAST LANE) MY CAR SUDDENLY LOST POWER AND WOULD NOT ACCELERATE WHEN PRESSING ON THE ACCELERATOR. THE "ECP" WARNING LIGHT CAME ON AND I HAD TO EASE THE CAR TO A STOP ON THE LEFT SHOULDER. AFTER ABOUT 5+ MINUTES, I WAS ABLE TO START THE CAR AGAIN AND MOVE IT OVER TO THE RIGHT-HAND LANE WHEN THE CAR STUTTERED AND SHUT OFF AGAIN. THIS TIME I WAS ON THE RIGHT SHOULDER. AFTER ANOTHER FEW MINUTES, I WAS ABLE TO START THE CAR AGAIN AND CALLED AHEAD TO TAKE IT IN THE NEAREST AUDI DEALERSHIP (IN THE TOWN I WAS RETURNING HOME FROM). THE CAR HAD SEEMED A LITTLE HESITANT TO START. THE NEXT DAY (JUST BEFORE CLOSING), THAT AUDI DEALERSHIP'S DIAGNOSTIC TESTS DETERMINED THE ERROR CODE TO BE '2043758/8 PUNCH 2 & 3' WHICH REQUIRED REPLACEMENT OF THE FUEL PUMP. FOUR PARTS NEEDED: FUEL PUMP, CAP, WASHER AND 'REPAIR SET'. SINCE THIS DEALERSHIP COULDN'T EXPLAIN WHAT THE 'REPAIR SET' WAS NEEDED FOR - THE MOST EXPENSIVE PART - I CALLED OTHER AUDI DEALERSHIPS AND SEARCHED THE INTERNET FOR INFORMATION. NO OTHER SOURCE MENTIONED A 'REPAIR SET'. ALSO, ALL BUT ONE OTHER PARTS DEPARTMENT SAID THAT THE FUEL PUMP PART WAS BACKORDERED BY 1-2 WEEKS DUE TO MANY RECENT ISSUES WITH THE THIS PART. SINCE IT SEEMED THAT I WAS BEING TAKEN ADVANTAGE OF BY THAT FIRST DEALERSHIP, I PURCHASED THE 3 PARTS (PUMP, CAP & WASHER) AT THE ONLY AUDI DEALERSHIP THAT SEEMED TO HAVE THE PUMP (ABOUT AN HOUR AWAY FROM MY HOME TOWN) AND MADE A SERVICE APPOINTMENT AT ANOTHER DEALERSHIP NEAR THE TOWN I WAS VISITING. A CONVOLUTED PROCESS TO GET MY Q5 FIXED BUT DUE TO THE NUMBER OF REPORTED ISSUES WITH THE FUEL PUMP ACCORDING TO THE AUDI MECHANIC, THERE IS A PROBLEM WITH THE AUDI FUEL PUMP IN ADDITION TO FUEL PUMP FLANGE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104767June 29, 2018
ELECTRICAL SYSTEM, ENGINE
I HAVE JUST BEEN TOLD TODAY THAT AUDI PREVIOUSLY ISSUED A RECALL, THEIR NUMBER 19M1, FOR THESE CARS INCLUDING MY CAR (2.0T ENGINE) TO REPROGRAM THE AUXILIARY COOLANT PUMP TO PREVENT FIRES. ALTHOUGH I HAVE HAD THE CAR MAINTAINED BY AUDI, AND HAVE HAD OTHER RECALLS PERFORMED BEFORE AND AFTER THIS PERIOD, I HAVE NEVER RECEIVED THIS RECALL NOTICE FROM AUDI. MY CONCERN IS THAT THERE ARE RECALLS THAT ARE APPARENTLY NOT BEING SENT OUT. I'VE NEVER HAD THIS RECALL MENTIONED BY ANY DEALERSHIP WHILE I WAS THERE FOR OTHER PURPOSES, EITHER. AUDI HAS ISSUED A NEW SECOND RECALL STATING THAT THE ENTIRE PUMP WILL NEED TO BE REPLACED BUT THEY ARE DRAGGING THEIR HEELS, CLAIMING IT WILL BE MORE THAN SIX MONTHS (2019) BEFORE THEY HAVE ANY IDEA OF A PROGRAM TO ADDRESS THE ISSUE. SIX MONTHS TO ACT ON A FIRE DANGER IS ARGUABLY IRRESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104529June 28, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2014 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PAUL MILLER AUDI (179 US-46, PARSIPPANY, NJ 07054, (973) 575-7750) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102721June 19, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
AUDI Q5 DURING AFTERNOON HR'S DRIVING FROM WORK 30 MILES AND OUTSIDE TEMPERATURE 95F, INSIDE MAINTAINING TEMPERATURE AROUND 65F COOL RUNNING, AT LEFT TURN SIGNAL ABOUT TO TURN LEFT ENGINE STOOPED AND STEERING WHEEL LOCKED . IT'S STRUCK IN ROAD ABOUT 45 MIN AND WHEN TRIED TO START IT'S UNABLE TO START. LATER AFTER 45 MINUTES WHEN TRIED IT STARTED AND ABLE TO PULL TO PARKING LOT. ONCE I STOPPED AND START AT PARKING LOT SAME ISSUE ENGINE STOOPED ITSELF , WAITED FOR 30 MINUTES THAN TRY TO START IT STARTED - I DROVE IN PARKING LOT FOR FEW YARDS AGAIN ENGINE STOOPED AND STEERING WHILE LOCKED. I TOWED TO AUDI SHOWROOM. SHOWROOM SERVICE SAYING IT'S WORKING FINE NO ISSUES. THE ONLY MY CONCERN IS THAT IF IT'S HAPPEN IN FREEWAY @ SPEED 60 MPH ENGINE STOPS THAN THINK ABOUT THE CONDITION OF ACCIDENT. LIGHT INDICATOR ON THE VEHICLE IS SHOWING ECC. MILES ON VEHICLE : 55K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098474May 29, 2018
UNKNOWN OR OTHER
THE VEHICLE WAS IN MOTION ON A HIGHWAY WITH MY PANORAMIC MOONROOF OPEN COMPLETELY. I WAS TRAVELING IN A SAFE SPEED, NO SPEED BUMPS OR POT HOLES, NO UNDERPASSES, AND NO TRAFFIC WHEN SUDDENLY MY MOONROOF GLASS POPPED AND SHATTERED EVERYWHERE. NEXT THING I KNOW, I AM GETTING A FACE FULL OF GLASS AND MY ENTIRE BACK SEAT IS COVERED IN GLASS. I HAVE SUSTAINED MICRO SCRATCHES FROM THE BROKEN GLASS ALL OVER MY CAR AND IT WAS UNDRIVEABLE AS I FEARED ALL THE GLASS CONTINUING TO FLY IN MY FACE. THANK GOD I WAS ALONE. I HAVE DONE MY RESEARCH AND REALIZED THAT THIS IS A RECOGNIZABLE SAFETY CONCERN WITH MY VEHICLE MAKE AND MODEL AROUND THE WORLD, BUT AUDI WILL NOT RECOGNIZE AS A SAFETY RECALL ISSUE. I'M JUST GLAD MY MOONROOF WAS NOT CLOSED AND ABOVE MY HEAD AS I PROBABLY COULD HAVE BEEN BADLY CUT AND THANK GOD I HAD NO PASSENGERS LIKE I NORMALLY DO AND PREVENTED THOSE INJURIES AS WELL. MY CAR IS NOW SITTING COVERED IN GLASS AS IF I WAS IN A HORRENDOUS CAR ACCIDENT WAITING FOR THE MANUFACTURE TO REPAIR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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