Audi Q5 Complaints (2013)

92 consumer complaints on file.

#10995822June 19, 2017
UNKNOWN OR OTHER
THE GLUE THAT HOLDS THE PANORAMA SUN-SHADE TO THE SIDE RAILS FAILS IN HOT CLIMATES. SEPARATION FROM THE SIDE RAIL GUIDES CAUSES THE SUN-SHADE TO CATCH AND TEAR. THIS PART CANNOT BE REPAIRED AND MUST BE REPLACED AT THE COST OF $1500+. I CONTACTED AUDI AND WAS INFORMED THAT THE FAILURE OF THE GLUE IS NOT A COMMON ISSUE DESPITE FINDING DOZENS OF SIMILAR COMPLAINTS ONLINE AND FINDING LOCAL REPAIR SHOPS THAT REPORT REPLACING DOZENS OF SUNSCREENS PER YEAR FOR EXACTLY THIS REASON. I TRULY BELIEVE THIS IS A MANUFACTURER DEFECT AND SHOULD BE TREATED AS SUCH AND REPLACED BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991023May 22, 2017
POWER TRAIN
AT 62000 MILES THERE IS A FAULTY BEARING IN THE TRANSMITION THAT IS CAUSING NOISE TO RESONATE IN THE CABIN. I TOOK THE CAR TO A REPUTABLE INDEPENDENT MECHANIC IN SAN FRANCISCO AND HIS DIAGNOSIS WAS THAT IT WAS A MANUFACTURE DEFECT, AND I SHOULD NOT ACCEPT THIS FROM AUDI SINCE THIS PROBLEM SHOULD NOT HAVE OCCURRED AT SUCH LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980297April 24, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
- I WAS DRIVING HOME AND THE CHECK ENGINE LIGHT WENT ON SAYING HYBRID SYSTEM FAILURE. - THEN AS I WAS ALMOST HOME, I WAS DRIVING DOWN A VERY STEEP DRIVEWAY, AND THE BREAKS STARTED SKIPPING (FOOT SLAMMED ON BREAKS AND CAR FINALLY STOPPED AFTER ABOUT 20 FEET). - THE ENGINE WARNING THEN READ "HYBRID SYSTEM, POWER STEERING, AND TRANSMISSION SYSTEM FAILURE" FLASHING IN RED (ALONG WITH OTHER SYSTEMS FAILURES) AND THE CAR WAS UNABLE TO DRIVE. - SCARED FOR MY LIFE, I PUT CAR IN PARK AND HAD IT TOWED TO AUDI OF BELLEVUE - THEY SAID "A COOLANT VALVE IN THE BACK OF THE ENGINE SLOWLY LEAKED COOLANT OVER TIME, LEAKING OVER THE ENTIRE ELECTRICAL HARNESS AND WICKED UP INTO THE CONTROL MODULE." - THE SERVICE TECH SAID "THIS IS A KNOWN ISSUE" THAT THEY HAVE SINCE REDESIGNED - THUS INDICATING THEM KNOWING THAT THIS IS AN ISSUE - AUDI ISSUED A RECALL ON THIS FOR THE A8 MODELS FOR "COOLANT LEAKING THROUGH COOLANT WIRE CONNECTION, CAUSING COOLANT MIGRATION INTO THE ENGINE CONTROL MODULE. IF THIS HAPPENS IT CAN CAUSE A SHORT CIRCUIT OR POSSIBLY EVEN A STALL WITHOUT WARNING, STALLING CAN LEAD TO A VEHICLE CRASH." - AUDI RECALL CODE: 80B9 - SINCE MY CAR IS A Q5 IT IS NOT COVERED UNDER THIS PARTICULAR RECALL, BUT IT IS THE EXACT SAME ISSUE AND CAUSED MY BREAKS TO MALFUNCTION AND CAR TO STALL. THE CONSUMER STATED THE VEHICLE MANUFACTURER OFFERED A 25%. UPDATED 06/05/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958646March 4, 2017
ENGINE
ARRIVED AT WORK. WITHIN 10 MINUTES OF ARRIVING A COWORKER ALERTED MY HUSBAND THAT HIS CAR WAS SMOKING. MY HUSBAND WENT OUT TO THE CAR AND THERE WAS SMOKE BILLOWING FROM UNDER THE HOOD. HE QUICKLY OPENED THE BACK DOOR, GRABBED HIS WORK ISSUED LAPTOP AND BY THEN IT HAD BURST INTO FLAMES. THIS HAPPENED IN MARCH 1, 2017. WE FOUND ONLINE AUDI WAS TO RELEASE NEWS TO OWNERS OF A RECALL INVOLVING THE COOLANT PUMP BECOMING BLOCKED WITH DEBRIS AND CAUSING SMOLDERING AND POSSIBLE FIRE. WELL, THERE WAS DEFINITELY FIRE. THE CAR IS TOTALED- BURNED TO A CRISP. FIRE DEPARTMENT AND POLICE RESPONDED. THE FIRE WAS PUT OUT AND NO ONE AND NO OTHER PROPERTY WAS DAMAGED. PRAISE GOD IT DIDN'T HAPPEN IN OUR GARAGE!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10925505November 11, 2016
ELECTRICAL SYSTEM, ENGINE
COOLANT LEAK RESULTING IN ECM MODULE FAILURE, WIRE HARNESS DAMAGE AND ENGINE TO STALL WITHOUT WARNING. I WAS DRIVING ON US HWY 1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908634September 22, 2016
UNKNOWN OR OTHER
REAR WINDOW SHATTERED SPONTANEOUSLY WHEN DOOR CLOSED, NO SLAMMED. CAR PARKED IN GARAGE ON 80-DEGREE DAY. REAR WINDOW EXPLODED OUTWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894105August 8, 2016
STRUCTURE:BODY
FRONT BUMPER PAINT PEALING OFF. HAD THE BUMPER REPLACED JUST OVER A YEAR AGO AND PAINT IS ALREADY PEALING OFF THE NEW BUMPER. AUDI REFUSES TO REPLACE BUMPER AGAIN BECAUSE IT'S PAST THE WARRANTY. CAN'T EVEN WASH THE CAR WITHOUT MORE PAINT PEALING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894109August 8, 2016
STRUCTURE:BODY
PANORAMIC SUNROOF HAS BEEN MAKING NOISE SINCE I PURCHASED THE VEHICLE. DEALER HAS ATTEMPTED TO REMEDY THE ISSUE 5-6 TIMES WITH NO RESOLUTION. IT'S NOISIER DURING THE WINTER THAN DURING THE SUMMER. NOISE IS HEARD ANYWHERE FROM 20 TO 50 MPH ON SMOOTH OR BUMPY ROAD MAKES NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882444July 4, 2016
POWER TRAIN
THE VEHICLE STOPPED AT THE HIGHWAY AT AROUND 65MPH DUE TO COOLANT LEAK/WATER PUMP LEAK. EMERGENCY STOP TO THE SIDE OF THE ROAD WAS NECESSARY AS WELL AS VEHICLE TOWING. ILLUMINATOR LIGHT TO TURN OFF ENGINE WAS ON. WEATHER CONDITIONS AT 100+ FAHRENHEIT HAD POTENTIAL OF DANGEROUS SITUATION IF I WOULD HAVE HAD MY LITTLE ONES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876179June 23, 2016
SEATS
THE HEAD RESTRAINTS PUSH BOTH THE DRIVE AND THE PASSENGERS HEADS FORWARD AND IT CAUSE NECK PAIN. I CANNOT ADJUST THE HEAD RESTRAINT AND IT IS HIGHLY UNCOMFORTABLE. STOP MAKING THE MANUFACTURERS PRODUCE THESE HEAD RESTRAINTS. LET THEM MAKE ADJUSTABLE ONES AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837491February 22, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED; HOWEVER, THE REPAIRS WERE UNKNOWN. THE FAILURE RECURRED. WHILE IDLING AT A RED LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY AND NEARLY CAUSED A CRASH. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SHIFTING INTO NEUTRAL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 28,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808597December 5, 2015
STRUCTURE:BODY
CHRONIC SUNROOF RATTLING. WHILE DRIVING AT VARIOUS SPEEDS, PANORAMIC SUNROOF RATTLES CONSISTENTLY WHILE CLOSED. DEALERSHIP HAS NOT BEEN ABLE TO FIX AFTER 4 ATTEMPTS. VEHICLE IS UNDER WARRANTY. DEALERSHIP IS AWARE OF ISSUE BUT IS UNAWARE OF A RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760569August 31, 2015
WHEELS
THE TIRE PRESSURE MANAGEMENT SYSTEM FAILED TO ALERT THAT THE LEFT REAR (DRIVER'S) SIDE TIRE DEVELOPED A SLOW LEAK. AS A RESULT, THE TIRE WAS DRIVEN WITH DANGEROUSLY LOW TIRE PRESSURE. THE TIRE WAS RUINED AND HAD TO BE REPLACED. THE TPMS DID REGISTER A TIRE PRESSURE FAULT WHEN A NEW TIRE WAS MOUNTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743757July 27, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKES SEIZED AS THE PARKING BRAKE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TOWED TO A DEALER, WHERE THE VEHICLE WAS DIAGNOSED THAT THE EMERGENCY BRAKE SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681204February 4, 2015
ELECTRICAL SYSTEM
THE SPEAKERS IN THE AUDIO SYSTEM RANDOMLY EMIT A VERY LOUD POP! THIS NOISE HAPPENS EVEN WITH THE VOLUME OF THE ENTERTAINMENT SYSTEM ALL THE WAY DOWN AND ALSO HAPPENS WHEN RADIO OR ANY AUDIO IS PLAYING. THE NOISE IS VERY STARTLING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670379January 6, 2015
SERVICE BRAKES
SEVERE BRAKE SQUEELING WHEN BACKING UP AND MOVING FORWARD AT LOW SPEEDS. PROGRESSIVELY GETTING WORSE. DEALER HAS TRIED SEVERAL FIXES (CLEANING) TO NO AVAIL. MY CONCERN (OTHER THAN THE HURTING THE EARS OF BY STANDERS) IS FURTHER BRAKE PERFORMANCE DEGRADATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616508July 30, 2014
EQUIPMENT
2013 AUDI Q5. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SEAT ENTERTAINMENT SYSTEM MONITOR MOUNT CONFIGURATION. *SMD THE CONSUMER STATED HE ASSUMED WHEN HE WAS HAVING THE VEHICLE BUILT, THE REAR SEAT ENTERTAINMENT SYSTEM DVD MONITORS WOULD BE MOUNTED IN THE BACK OF THE FRONT SEAT HEAD REST, LIKE THEY NORMALLY WERE IN OTHER VEHICLE. WHEN THE VEHICLE WAS SHIPPED FROM GERMANY, BACK TO THE US. HE DISCOVERED THE REAR SEAT ENTERTAINMENT SYSTEM DVD MONITORS WERE MOUNTED ON SOME STURDY BRACKETS THAT WERE PROTRUDING FROM THE BACK OF THE DRIVER AND PASSENGER SEATS APPROXIMATELY FOUR INCHES TO SIX INCHES OUTWARD AND DIRECTLY TOWARD THE FACES OF THE PASSENGERS WHO OCCUPIED THE REAR SEATS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604363June 18, 2014
VISIBILITY/WIPER
THIS IS A CONTINUING PROBLEM WHEN IT RAINS. THE INTERMITTENT SETTING ON THE WINDSHIELD WIPERS IS INEFFECTIVE AND I BELIEVE DANGEROUS AS VISIBILITY IS SIGNIFICANTLY IMPAIRED. DURING MODERATE RAINY PERIODS, THE INTERVAL, WHICH IS SUPPOSED TO BE SENSED BY DEVICES IN THE WINDSHIELD RESPONDS ERRATICALLY, WITH INTERVALS VARYING FROM OVER 30 SECONDS TO ABOUT 2-3 SECONDS AND THEN INTERVALS IN-BETWEEN. THIS IS PARTICULARLY CHALLENGING WHEN PASSING TRUCKS ON LIMITED ACCESS HIGHWAYS WHERE THE PASSING TIME CAN BE EXTENDED BY TRAFFIC. REQUESTS FOR REPAIR OF THIS ERRATIC OPERATION HAVE BEEN MADE, BUT WITHOUT RESOLUTION OF THE PROBLEM. I HAVE BEEN TO THE DEALER TWICE AND NO RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586881May 6, 2014
SERVICE BRAKES
I WAS TRAVELING ON THE INTERSTATE AND HAD TO BRAKE. AS SOON AS I HIT THE BRAKE PEDAL IT FELL TO THE FLOOR AND I FORTUNATELY WAS ABLE TO SWERVE TO THE SHOULDER AND AFTER HITTING THE BRAKES A FEW TIMES THEM CAME BACK. ABOUT A WEEK LATER MY WIFE AND KIDS EXPERIENCED THE SAME ISSUE, AGAIN AVOIDING AN ACCIDENT. THIS SEEMS LIKE A COMMON PROBLEM WITH POSTS ON AUDI FORUM. THEY OFFERED AN EXTENSION ON THE VEHICLE WARRANTY BUT THAT DOESN'T PREVENT SOMEONE GETTING KILLED DUE TO MALFUNCTIONING BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545446September 26, 2013
STEERING, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
NOTCHINESS, FRICTION WHILE ROTATING STEERING WHEEL WITHIN FEW DEGREES FROM 12'O CLOCK POSITION EITHER SIDE. PROBLEM PERSISTED DESPITE THE SOFTWARE UPDATE. ANOTHER ISSUE WAS WHISTLING SOUND FROM SIDE MIRROR. AT TIMES PARTICULARLY WHILE DRIVING AT HIGH SPEED, IT GET SO PRONOUNCED AS IF A "FLY" IS BUZZING NEXT TO THE DRIVERS EAR. I COMPLAINED TO DEALERSHIP AND AUDI ON 09/14/2013. SINCE THEN I'M DRIVING LOANER. DEALERSHIP TRIED TO RETURN CAR ON 09/17/13, NONE OF THE ISSUES WERE FIXED. I RETURNED CAR TO DEALERSHIP AGAIN. I COMPLAINED AGAIN TO AUDI OF USA. NOW, I AM TOLD THAT SIDE MIRRORS ARE REPLACED AND FIXED. HOWEVER, NOTCHINESS/FRICTION IN STEERING WHEEL STILL PERSIST. THERE IS NOTHING AUDI CAN DO TO FIX THIS. DEALERSHIP IS INSISTING ME TO ACCEPT MY CAR. HOWEVER, I AM RELUCTANT TO ACCEPT DUE TO CONCERN OF POTENTIAL SAFETY ISSUE. PLEASE ADVISE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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