Audi Q5 Complaints (2013)

92 consumer complaints on file.

#11234924July 25, 2019
ENGINE
THAT AS A CONSUMER PURCHASING A 2013 AUDI Q5 WITH 23,000 MILES SHOULD NOT COME UP WITH A 2,000 SOME DOLLAR REPAIR ON A RECALLED PROBLEM THAT AFFECTS MANY OTHER VEHICLES BUILT BY AUDI. THE TIMING BELT TENSIONERS ARE FAILING. AUDI SHOULD RECALL ALL VEHICLES WITH BAD TENSIONERS. IT CAN LEAD TO CATASTROPHIC ENGINE FAILURE AT HIGHWAY SPEEDS. AND EVEN DEATH. THERE ARE MULTI COMPLAINTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221464June 20, 2019
ELECTRICAL SYSTEM
COOLANT PUMP BECAME BLOCKED IN MY 3.0 ENGINE VEHICLE, MEANING AT RISK FOR OVERHEATING. THIS MAY BE A SIMILAR PROBLEM TO THE 2.0 VEHICLE, FOR WHICH THERE HAVE ALREADY BEEN 2 RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206804May 10, 2019
SERVICE BRAKES
MY BRAKES HAVE LOST HYDRAULIC PRESSURE SEVERAL TIMES. THE PEDAL GOES TO THE FLOOR WHEN BRAKING TO A STOP. I SEEN A 2018 RECALL BUT MINE DOES SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192121March 28, 2019
STEERING
NOTCHY STEERING WHEN DRIVING. NOTICEABLE DURING BOTH CITY AND HIGHWAY DRIVING, HOWEVER IT IS MORE NOTICEABLE DURING SMALL TURNS SUCH AS CHANGING LANES ON THE HIGHWAY. OCCURS ON BOTH LEFT AND RIGHT TURNS. ISSUE IS ONGOING AND CAN BE DANGEROUS AS NOTCHINESS CAN CAUSE UNEXPECTED OVER STEERING. NOT SURE IF I SHOULD ADD THIS BUT THIS IS A WIDE ISSUE ACROSS MY SEARCHES. I INCLUDED JUST ONE OF MY FORUMS FOUND RELATING TO MY ISSUE BELOW: HTTPS://WWW.AUDIZINE.COM/FORUM/SHOWTHREAD.PHP/690756-NOTCHY-STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174433February 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AUDI NORWELL (59 POND ST, NORWELL, MA 02061, (781) 261-5000) WHERE IT WAS DIAGNOSED THAT A NEW ENGINE BLOCK WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161216December 13, 2018
ENGINE
41 DAYS AFTER PURCHASING WELL CARED FOR, USED Q5, BEGAN EXPERIENCING ROUGH RIDE OVER HIGHWAY STRETCH, WITH INTERMITTENT EPC LIGHT AND CONSTANT CHECK ENGINE LIGHT. ENGINE ALSO REVVED AT STAND STILL AND VIBRATED. UNKNOWING OF CURRENT CLASS ACTION LAWSUIT INVOLVING THE TIMING CHAIN, TOOK THE VEHICLE TO A LOCAL MECHANIC. MECHANIC INDICATED THE TIMING CHAIN HAD BEEN STRETCHED BEYOND SAFE USE AND THE TIMING CHAIN AND TENSION ADJUSTER NEEDED TO BE REPLACED ($2600). FOLLOWING THOSE REPAIRS, I WAS INFORMED THAT DUE TO THE DAMAGED TIMING CHAIN, THE CAM SHAFT WAS ALSO NOT FUNCTIONING CORRECTLY WHICH REQUIRED REPLACEMENT AS WELL AS THE CAMSHAFT POSITIONING SENSOR. (NEW COST - $4900) FOLLOWING THOSE REPAIRS, THE ISSUE STILL REMAINS. MECHANIC BELIEVES THE ISSUE IS NOW OIL PRESSURE LEAVING THE CAM SHAFT DUE TO A LIKELY ISSUE WITH THE NON-RETURN VALVE LEAVING THE CAMSHAFT BRIDGE. THIS PRESSURE PREVENTS PROPER FUNCTION OF THE VARIABLE VALVE TIMING, CAUSING A VIBRATION AND ROUGH RIDE. MECHANIC OFFERED TO REPLACE NON-RETURN VALVE (ADDITIONAL $3000) BUT CAN'T BE CONFIDENT THAT IT WILL ALLEVIATE THE PROBLEM. ADDITIONAL OPTION WAS TO REPLACE ENGINE BEGINNING AT $7000.00. WORKING WITH AUDI SERVICE TO SCHEDULE TIME TO ADDRESS PREVIOUS RECALL ISSUE (COOLANT PUMP) WHEN THEY WILL TAKE A LOOK AT THE ENGINE ISSUE AND EXPLAIN OPTIONS. CLASS ACTION LAWSUIT OPT-INS WERE DUE BY 10/13/18, 11 DAYS AFTER I PURCHASED THE VEHICLE, 30 DAYS BEFORE I BEGAN HAVING ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113570July 25, 2018
STEERING
I WAS DRIVING MY CAR ON A CITY STREET AND THE RED LIGHT CAME ON. " STEERING DEFECTIVE! DO NOT DRIVE VEHICLE!" AT THAT MOMENT THE STEERING WAS DISABLED. IT WAS VERY HARD TO MOVE THE STEERING WHEEL. THANK GOD I WAS ON A LOW SPEED LIMIT STREET. I GOT VERY SCARED AND SLAMMED ON THE BRAKES TO AVOID THE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112389July 19, 2018
ENGINE
RECENTLY BOUGHT MY 2013 AUDI Q5 IN MAY OF 2017 AND SEVEN DAYS AGO I BEGAN TO HAVE AN ISSUE WITH MY VEHICLE ROUGHLY VIBRATING AND EXPERIENCING LOW ACCELERATION. I WAS BLOCKS AWAY FROM MY HOME, BUT HAVING IT BE RUSH HOUR AND DEALING WITH THE CURRENT ISSUES OF MY CAR SUDDENLY LOSING POWER I AM LUCKY TO HAVE MADE IT HOME. SINCE MY CAR WILL NO LONGER START AND NOT HAVING THE FUNDS TO HAVE IT TOWED TO MY NEAREST AUDI DEALER SHIP, I PAID TO HAVE A MECHANIC SERVICE COME AND INSPECT THE VEHICLE. UPON HAVING THE MECHANIC INSPECT MY VEHICLE, I GOT THE UNFORTUNATE NEWS OF WHAT WAS WRONG WITH MY CAR. IT SEEMED TO BE HAVING A KNOWN ISSUE WITH THE VW/ AUDI 2.0 TIMING CHAIN. SO, I WAS LOOKING AT ROUGHLY $2,500 IN REPAIRS ON A TIMING CHAIN REPLACEMENT FOR MY PERFECTLY MAINTAINED AND WELL CARED FOR AUDI. WITH FURTHER INVESTIGATION MY MECHANIC NOTIFIED ME THAT NOT ONLY MY VEHICLE IS SUFFERING FROM THE WELL KNOW TIMING CHAIN ISSUE BUT BECAUSE OF THAT IT ALSO RESULTED IN CATASTROPHIC ENGINE FAILURE. I AM NOW LOOKING AT A BILL OF OVER $7,000 FOR A NEW ENGINE ON MY FAIRLY NEW AUDI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103602June 23, 2018
ELECTRICAL SYSTEM
NO INCIDENT HAS OCCURRED.....YET. THIS IS A RECALL FOR THE ELECTRICAL COOLANT PUMP. 19N4. NOTICE RECEIVED 6/22/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101630June 13, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2013 AUDI Q5. WHILE DRIVING AT AN UNKNOWN SPEED, SMOKE WAS SEEN UNDER THE HOOD. THE CONTACT WAS NOT ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD DUE TO HEAVY TRAFFIC ON THE INTERSTATE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITHOUT INJURIES. THE VEHICLE BURST INTO FLAMES, WHICH WERE EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INSURANCE LOT WHERE IT WAS DEEMED DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V622000 (ELECTRICAL SYSTEM) AND 18V229000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11099810June 4, 2018
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 AUDI Q5. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE MESSAGE "DO NOT DRIVE" WAS DISPLAYED. THE VEHICLE WAS TAKEN TO RAY CATENA AUDI OF FREEHOLD (3561 U.S. 9, FREEHOLD, NJ 07728, (732) 810-8000) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD WATER DAMAGE AND THE CIRCUIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE EXPENSES OF THE REPAIR BECAUSE THE WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091935May 4, 2018
STEERING
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. PRIOR TO THE FAILURE, THE VEHICLE WOULD VEER TO THE LEFT WHEN DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO PERFORMED A FRONT END ALIGNMENT, BUT THE FAILURE CONTINUED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064249January 22, 2018
ENGINE, UNKNOWN OR OTHER
VEHICLE BEGAN STARTING ROUGHLY 1/4/2018. TOOK IT TO THE AUDI DEALERSHIP, WHERE THEY DETERMINED THAT THE TIMING CHAIN AND TENSIONER HAVE FAILED. VEHICLE HAS 50,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062462January 12, 2018
STEERING
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE DRIVING 20 MPH AND EXITING THE FREEWAY, THE STEERING WHEEL FAILED TO MOVE AND SEIZED. THE STEERING SYSTEM MALFUNCTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUDI VALENCIA, 23923 CREEKSIDE RD, VALENCIA, CA 91355, 661-888-1453) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK MODULE AND THE POWER STEERING MODULE NEEDED TO BE REPLACED. THE PARTS NEEDED TO BE ORDERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER (SAMANTHA AT 1-800-822-2834, EXT 43358) WAS NOTIFIED AND OPENED CASE NUMBER: 180034706. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061644January 10, 2018
STEERING
WARNING LIGHT CAME ON AND STEERING WHEEL LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052796December 6, 2017
ENGINE
ENGINE TIMING CHAIN AND TENSIONER FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036035October 24, 2017
ELECTRICAL SYSTEM, ENGINE
AUXILIARY WATER PUMP CAUGHT ON FIRE. CAR WAS PARKED. NOTICED SMOKE COMING FROM UNDER HOOD. OPENED HOOD AND FOUND FLAMES (VERY SMALL). WAS ABLE TO PUT IT OUT WITHOUT VEHICLE DAMAGE. TOWED TO DEALER AND AM AWAITING RESULTS FROM AUDI
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11015735August 16, 2017
ENGINE
AT 74,000 MILES, OUR VEHICLE QUIT RUNNING. THE TIMING CHAIN HAD SLIPPED AND NEEDED TO BE REPLACES ALONG WITH A TIMING CHAIN TENSIONER, GUIDE RAILS AND 8 INTAKE VALVES. JUST PRIOR TO QUITTING, THE MOTOR WAS REVVING WHILE AT STOP LIGHTS. FORTUNATELY, NO ACCIDENT OCCURRED. OUR REPAIR SHOP INDICATED THIS IS A VERY COMMON DEFECT WITH THE AUDI Q5 2.0 MOTORS AND THAT SAFETY OF DRIVING IS AT RISK WITH THIS COMMON DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006362July 19, 2017
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING 70 MPH ON INTERSTATE 68 THE ENGINE LIGHT WENT ON FOLLOWED BY THE EPC LIGHT. THE CAR LOST SOME POWER AND THE CAR BEGAN TO SPUTTER. BY REDUCING THE CAR SPEED TO 40 MPH I WAS ABLE TO EXIT THE HIGHWAY AND PULL INTO A CAR REPAIR FACILITY IN HAGERSTOWN, MD. I HAS THE CAR TOWED BACK TO THE AUDI DEALER IN TYSONS CORNER, VA. IT WAS DETERMINED THAT ONE OF THE FOUR FUEL INJECTORS HAD FAILED WHICH CAUSED IT TO REMAIN IN THE OPEN POSITION. THE FUEL INJECTOR WAS REPLACED. THE SERVICE FACILITY COULD NOT EXPLAIN WHAT MIGHT HAVE CAUSED THE FUEL INJECTOR TO FAIL. THEY DID TEST THE OTHER THREE FUEL INJECTORS AND INDICATED THEY WERE FINE. MY CAR HAS APPROXIMATELY 57,000 MILES ON IT AND I AM INTERESTED IN LEARNING WHETHER YOU ARE AWARE OF OTHER FUEL INJECTOR FAILURES IN THIS OR OTHER AUDI VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005955July 17, 2017
STEERING
TL* THE CONTACT OWNS A 2013 AUDI Q5. WHILE APPROACHING A STOP SIGN, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING ABILITY. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER, TURNED OFF, AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE BROOKLYN AUDI DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING SENSOR AND STEERING SHAFT WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO FURTHER ASSISTANCE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V452000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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