Audi A7 Complaints (2019)

43 consumer complaints on file.

#11503265January 23, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2019 Audi A7. The contact stated that while driving at an undetermined speed, the vehicle was shuddering and failed to accelerate as needed. The contact stated that the oil warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V155000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502709January 19, 2023
POWER TRAIN, ELECTRICAL SYSTEM, STEERING
Starter Generator failure of the 48v Mild hybrid system. This issue is very common, and has a recall on the 2019+ audi a6 (however its because of a risk of electrical fire). Car sends errors to driver as many electrical components begin to fail and fault one by one, steering wheel dynamics shifted while in motion (as steering module failed), air suspension faults occurred. The car inevitably died during operation. Was stuck inside of vehicle, the internal door handles are powered by the 48v system, they are not mechanical latches. Car stalls out when the 48v battery fails. I have had this part replaced on my car, dealership says there are 8 just like it in the past 2 months. Very common issue for Audi's. As more of these find their way on the road, each car magnifies the risks to vehicle owners and other drivers as these issues are becoming more in more common in 3 year old Audi models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501561January 13, 2023
ELECTRICAL SYSTEM
The electrical malfunction light came on while driving. Then my spoiler malfunction light came on. After that my dash board lit up like a Christmas tree. All kinds of lights came on. My car stopped in the middle of traffic. Had Audi care tow it to a Audi dealership. The SA says it's an alternator issue and there is no eta when the part will be in. They have over 30 cars at each Audi dealership around the city with no recall, or loaners. I may be without a car for a month or more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500601January 7, 2023
ELECTRICAL SYSTEM
"Electrical System Malfunction!" warning popped up, along with "Start/Stop Malfunction!". Car seemed to drive fine. Called dealership to make appointment to drop off car. Drove car another 8 miles, was on the way to the dealership when all components of the vehicle shut down, many warning lights then the vehicle went into limp mode and completely died. I was on a 50mph stretch of the highway and had to pull into the center median/divider for safety because there was no shoulder. Vehicle had to be towed. This appears to be an issue on many 2019+ Audis right now and turns out it is an alternator failure. I'm wondering if it's software related as it is happening on many Audi's right now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500273January 5, 2023
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2019 Audi A7. The contact stated while driving approximately 35 MPH, the vehicle lost motive power and stalled. There were several unknown warning lights illuminated. The contact stated that the safety features slowly became inoperable. The vehicle was towed to the dealer and the contact was informed that the alternator had failed and needed to be replaced. The vehicle was not repaired because the part was on backorder. The manufacturer was made aware of the failure. The approximate failure mileage was 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497592December 15, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Audi A7. The contact received notification of NHTSA Campaign Number: 22V155000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the fuel gauge was providing inaccurate reading and would indicate 650 miles to empty; however, after driving 2 miles, the fuel gauge indicated 600 miles to empty. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 19,900. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496196December 6, 2022
ELECTRICAL SYSTEM
My vehicle had a complete electrical failure, when caused everything to shut down. The engine, door locks, hazards, power steering, e brake, etc. were all inoperable. On Sunday, Nov 20th, I received a yellow warning light that said, "electrical system malfunction, please contact service." I parked the car and called the dealer the following morning to ask how sever this warning was (could I drive the car or does this require a tow?). They advised me to bring the car in. While heading to the dealership, I received several other warning lights in rapid succession: electrical system malfunction, safely stop vehicle; parking aid malfunction, transmission malfunction, rear spoiler malfunction, and others. The vehicle died about 30 seconds after these warning lights appeared. I was on the highway in morning rush hour traffic at the time, but I was in the right lane and was able to coast to an off-ramp and park on the side of the road. With little to no control over the car, I could have easily been in accident. The dealer has confirmed that the cause was the start-stop generator, which caused a fault in the Mild Hybrid system and 48V battery. The car is still "bricked" and located at Audi New Orleans. It is available for inspection if needed (parts are not expected anytime soon).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495390November 29, 2022
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
I had just purchased a used 2019 A7 Prestige and the next day (April 1st) while coming back from an appointment 7 miles away I had five electrically related failures in a very short time frame. The last error message was ominous so I was glad I was in my driveway when it happened. When the spoiler failure happened it automatically popped up. In addition to all these failures the AC was not working. So it seems to be an electrical system wide issue. Alas, this is a known issue with the 2019 A6, A7, and A8 models. I've posted the error messages in an online Audi owners site to spread the word and found many, many more people that have had this same issue. NOTE: The vehicle in/out mileage on the service report is incorrect. The correct numbers are 37702/37705. The car sat at the dealership for days before the repair parts arrived. There we NO loaner cars available which caused additional inconvenience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494565November 22, 2022
ELECTRICAL SYSTEM, POWER TRAIN, FUEL/PROPULSION SYSTEM
I received a warning and multiple dash lights indicating electrical malfunction. Upon coming to a red stoplight, the car died and would not restart. After the light turned green, I was nearly rear-ended by a large truck traveling at ~50 mph but luckily it was able to swerve out of the way. After about 10 minutes, the car restarted but the warning messages persisted. I drove immediately to the dealership for service where they diagnosed an issue with the mild hybrid 48v battery system and starter/generator/alternator. There are no parts available and it is sitting at the dealership along with at least 12 similar vehicles with the same issue. This needs to be recalled immediately as it is a major safety issue as I was nearly in a major accident due to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484294September 13, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Audi A7. The contact received notification of NHTSA Campaign Number: 22V155000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the fuel gauge indicated there was a quarter tank of fuel remaining in the fuel tank. However, after refueling the vehicle, the fuel gauge reading was inaccurate. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,500. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465202May 18, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Intermittent failure of back-up camera. This can cause injury or fatality to a child behind the vehicle who cannot be seen when the camera is not working. This has been reported to the local Audi dealership but they say they cannot repair it unless they can reproduce the problem. I have photos of the failure notification that appears on the dashboard, what Audi calls the MMI. The front camera has also failed from time to time but the rear seems to me to be the more critical. I have provided these to the dealer. Below I have given the date of one failure but it has happened on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342601July 31, 2020
FUEL/PROPULSION SYSTEM, POWER TRAIN
SIMILAR TO A COMPLAINT I READ ABOVE, I DO OFTEN HAVE CONCERNS OVER THE START/ STOP SYSTEM. WHEN THE HYBRID SYSTEM IS ACTIVE, IT'S EXTREMELY SENSITIVE IN ACTIVATING (NOT ONLY WHEN CARS ARE IN FRONT BUT ALSO PEDESTRIANS JUST WALKING BY. HOWEVER, SOMETIMES WHEN STOPPED AT A LIGHT, STOP SIGN, ETC. WHEN I PRESS THE GAS AFTER THE ENGINE REENGAGES, THE CAR OFTEN HAS A SERIOUS LAG AND DOES NOT ACCELERATE FOR SEVERAL SECONDS, TO THE POINT WHERE I HAVE TO WONDER IF IT'S ACTUALLY ON (IT IS) THE CONCERN IS THAT DRIVERS BEHIND ME, IF NOT EXTREMELY CAUTIOUS COULD REAR END ME. I'VE BEEN HONKED AT SEVERAL TIMES, DUE TO THIS ISSUE ON NORMAL ROADS. THANKFULLY, NO INCIDENTS OR ACCIDENTS HAVE OCCURRED, BUT I FEAR IT COULD ONLY BE A MATTER OF TIME, IF THIS PERSISTS, PARTICULARLY IN STOP AND GO HIGHWAY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306437February 1, 2020
FUEL/PROPULSION SYSTEM
THE START STOP SYSTEM IS ALWAYS ACTIVE UPON EACH DRIVING SESSION OF THE VEHICLE. HOWEVER AT TIMES THE HYBRID SYSTEM WHEN IT KICKS IN, DOESN'T ACTIVATE THE ENGINE QUICKLY ENOUGH SO WHEN I PRESS THE GAS PEDAL IT IS NOT RESPONSIVE AND I CAN'T PROPEL FORWARD. THIS IS OF CONCERN WHEN I'M NOT AT A TRAFFIC LIGHT AND THE START STOP SYSTEM KICKS IN DURING STOP AND GO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288345December 11, 2019
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
YESTERDAY MORNING, WHILE DRIVING NORTH ON I-35 TO WORK, THERE WAS A LOUD "POP" FROM DIRECTLY ABOVE MY WINDSHIELD. THIS SCARED ME TO DEATH! THE SOUND WAS SO FRIGHTENING THAT I DUCKED AND FOR A MOMENT, I THOUGHT I HAD BEEN INVOLVED IN A WRECK BUT QUICKLY NOTICED NOTHING OUT OF THE ORDINARY HAD OCCURRED. TYPICALLY, TRAFFIC IS VERY HEAVY, ONLY MOVING ABOUT 20MPH. HOWEVER, ON THIS PARTICULAR MORNING, TRAFFIC WAS SOMEWHAT LIGHTER AND MOVING ABOUT 40MPH. I HAD CLEAR VISIBILITY ACROSS THE FRONT WINDOW AND COULD TELL THAT NOTHING HAD FLOWN IN MY DIRECTION. I WAS NOT TRAILING BEHIND OR AROUND ANY SUVS, DUMP TRUCKS, OR OTHER LARGE VEHICLES THAT COULD HAVE KICKED UP A ROCK. I ALSO HAD NOT DRIVEN UNDER AN OVERPASS, SO I KNEW NOTHING COULD HAVE FALLEN FROM ABOVE. ONCE I ARRIVED AT WORK, I DISCOVERED THE FRONT SECTION OF MY PANORAMIC ROOF WAS CRACKED AND SHATTERED ALL THE WAY ACROSS THE WIDTH OF THE VEHICLE AND PRESSED INWARD, EXPOSING THE INTERIOR LINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280040November 14, 2019
POWER TRAIN
2019 AUDI A7 HAS THROTTLE LAG AND AT TIMES SEVERE THROTTLE LAG CAUSING A MULTI SECOND DELAY THAT PUT ME IN IN THE PATH OF ONCOMING TRAFFIC WITH A NEAR HIT. AT THE TIME OF THIS INCIDENT, THE THROTTLE LAG HAD NEVER BEEN THAT SEVERE BUT HAS RESULTED IN A VEHICLE THAT I HAVE NO CONFIDENCE IN WITH RESPECT TO PERFORMANCE. DETAILS: I WAS SLOWING DOWN (1MPH) AND AS THE LANE NEXT TO ME CLEARED, I ATTEMPTED TO CHANGE LANES BUT THERE WAS LIKE A 3 SECOND DELAY. I'D THOUGHT THE CAR HAD STALLED AND THEN IT LUNGED INTO THE ADJACENT LANE AND I ALMOST WAS HIT. IN GENERAL, I CAN HEAR THE TRANSMISSION ENGAGE, BUT NOTHING HAPPENS, NO ACCELERATION WITHOUT SOME HESITATION. FREQUENCY: THROTTLE LAG HAPPENS DURING ALMOST EVERY DRIVE, MULTIPLE TIMES PER DRIVE. I'VE TAKEN VEHICLE TO TWO DEALERSHIPS AND THEY MAINTAIN IT OPERATES AS IT SHOULD. WHILE THESE EVENTS ARE FRUSTRATING, THIS INCIDENT DESCRIBED IN THE BEGINNING WITH A FEW OTHERS THAT HAVE MATCHED ITS SEVERITY CAN ONLY BE DESCRIBED AS UNSAFE. THERE IS A COMMUNITY OF PEOPLE THAT HAVE THE SAME ISSUE AND THUS FAR AUDI HAS NOT RESPONDED WITH A FIX. I FEAR THIS PROBLEM MAY CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278751November 7, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270270October 22, 2019
POWER TRAIN
FROM THE ATTACHED AUDI ROCHESTER SERVICE INVOICE: "THERE IS A HESITATION TYPE JERKING SENSATION FELT ON TAKE OFF, IT IS PRONOUNCED SO MUCH THAT IT MAKES YOUR HEAD JERK. ON PREVIOUS VISIT ROAD TESTED SIMILAR MODEL VEHICLE AND FOUND THE SAME JERKING SENSATION, DOES NOT HAPPEN WHEN DRIVING IN AUTOMATIC MODE [WHERE IT IS ALWAYS SILKY SMOOTH ACCELERATION -- AS EXPECTED] IN MANUAL S-TRONIC SHIFT MODE, THE CAR DOUBLE JERKED VIOLENTLY SNAPPING BOTH MY HEAD BACK AND THE AUDI ROCHESTER TECH'S HAD BACK. NOT ONLY WAS IT DANGEROUS, BUT I LOST MOMENTARY CONTROL OF THE CAR. THIS BECOMES MORE PRONOUNCED ON A SMALL INCLINE. AUDI CORP. REP STATED: "THE CAR IS DESIGNED THIS WAY." I ASKED FOR UPDATED FIRMWARE SINCE THE AUDI ROCHESTER TECH STATED DURING THAT TEST DRIVE: "I CAN'T FIX THIS HANK. IT NEEDS A FIRMWARE UPDATE." JDPOWER ALSO NOTICED SOMETHING RELATED, BUT LESS INTENSE: HTTPS://WWW.JDPOWER.COM/CARS/EXPERT-REVIEWS/2019-AUDI-A7-REVIEW . IN MY OPINION AUDI'S LANGUAGE IS PURPOSELY "CYA" IN A WAY: -"TESTED SIMILAR MODEL VEHICLE AND FOUND THE SAME JERKING SENSATION" AS WELL AS AUDI OF AMERICA'S: "THE CAR IS DESIGNED THIS WAY." MY AUDI OF AMERICA [RICK} COMPLAINT NUMBER IS: 190808989 . RICK ALSO REFUSED TO CONTACT GERMANY TO SEE IF THERE WAS A FIRMWARE UPDATE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258355September 26, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
AMONG MANY OTHER ISSUES, THE SCREEN THAT INCLUDES THE SPEEDOMETER GOES BLANK DURING DRIVE, BACKUP CAMERA DOESN'T WORK WHILE REVERSING, PRE-SENSE APPLIED BRAKES ON FREEWAY WHILE NOTHING WAS AHEAD AND THE CAR SWERVE HARD ON THE FREEWAY WHILE DRIVING AT SPEED 65 MILES/HOUR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255281September 13, 2019
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
EACH TIME I USE CRUISE CONTROL AND COMPLETELY OUT OF THE BLUE, THE CAR WILL SUDDENLY SLOW DOWN AND AN INDICATOR LANE LIGHT WILL COME ON. I NEVER USE THE LANE ASSIST SO THAT IS NOT THE PROBLEM - I CHECKED THAT FIRST. HANDS ARE ON THE WHEEL, ATTENTION IS FULLY ON THE ROAD AND THERE IS NO DRIVER ERROR. I WILL BE CRUISING ALONG AND THE CAR SUDDENLY (VERY SUDDENLY!) WILL SLOW DOWN - ALMOST AS IF THE ENGINE WAS SHUTTING DOWN. I'M NO LONGER USING CRUISE CONTROL BECAUSE OF THE POTENTIAL DANGER. IN ADDITION TO THIS ISSUE, THE VIRTUAL COCKPIT WILL GO BLACK AND NEVER WORKS CONSISTENTLY I.E. THE BLUETOOTH CONNECTION AND APPLE CAR PLAY. I'VE SPOKEN TO MY DEALERSHIP AND THEY SAID TO CALL AUDI CONNECT. STILL NO SOLUTION AS TO WHY THE PROBLEM HAPPENS. VERY FRUSTRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234199July 23, 2019
ENGINE
2 DAYS AFTER TAKING DELIVERY OF A 2019 A7, THE TRANSMISSION/SPORT DIFFERENTIAL LIGHT CAME ON AND INDICATED TO SHUT DOWN CAR IMMEDIATELY DUE A TRANSMISSION PROBLEM. THE CAR HAS UNDER 300 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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