Acura TL Complaints (2012)

130 consumer complaints on file.

#10494672January 25, 2013
WHEELS, VEHICLE SPEED CONTROL
VEHICLE HAVE A VIBRATION ON A GAS PEDAL AND STEERING WHEEL OVER 70MPH. IT DID NOT GO AWAY AFTER REBALANCING. I PURCHASED A SET OF AFTERMARKET WHEELS, VIBRATION STILL THERE. DEALER WON'T FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493791January 22, 2013
POWER TRAIN, ENGINE
PURCHASED MY NEW 2012 SH-AWD ACURA TL ADVANCE IN MARCH OF 2012. THE CAR HAD LESS THAN 100 MILES WHEN PURCHASED AND CURRENTLY HAS 5K MILES (JANUARY 2013). THE CAR VIBRATES WHEN DRIVING AT SPEEDS BETWEEN 40 AND 80 MPH. IT FEELS LIKE THE TIRES ARE FLAT SPOTTED OR WHEELS ARE OUT OF BALANCE. THE WHEELS AND TIRES HAVE BEEN CHECKED AND CONFIRMED BY THE DEALER ON 2 SEPARATE OCCASIONS AS OK. THE DEALER CLASSIFIED THIS VIBRATION AS A "VEHICLE CHARACTERISTIC." I'M WORRIED IT IS THE SIGN OF A MAJOR ISSUE THEY DON'T WANT TO DEAL WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490025December 24, 2012
STEERING
GOT ELECTRIC POWER STEERING (EPS) WARNING LIGHT AND LOST THE POWER ASSIST. COULD NOT RESET AND HAD TO DRIVE CAR TO DEALER WITH NO POWER ASSIST. VERY DIFFICULT TO STEER AT LOW SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489381December 20, 2012
STEERING
12/19/2012 9AM, I WAS DRIVING CALIFORNIA FREEWAY (110) ABOUT 30 MILES/HR. WEATHER WAS CLEAR, ROAD WAS DRY AND NO POT HOLES. I GOT "POWER STEERING WARNING" LIGHTS/BEEPS AND I COULD NOT STEER THE CAR. IT WAS VERY STIFF TO STEER AND I BARELY PULLED OVER TO THE CURVE.(ENGINE WAS STILL RUNNING). AND I STOPPED THE ENGINE AND TURNED BACK ON THEN THE PROBLEM DISAPPEARED. BUT IT WAS THE SCARY EXPERIENCE ON THE FREEWAY. I TOOK MY CAR TO THE DEALER, SANTA MONICA ACURA AND LEFT OVERNIGHT FOR TROUBLESHOOT. NEXT DAY, THE SERVICE ADVISER TOLD ME THAT THEY COULD NOT DUPLICATE THE PROBLEM, RAN ALL THE TESTS AND CONTACTED "TECH SERVICE" BUT NOTHING ABNORMAL FOUND. THEY SAID IT IS OK TO DRIVE. MY CONCERN IS WHAT IF IT HAPPENS AGAIN ON THE CURVY ROAD AT HIGH SPEED AND I LOSE THE CONTROL OF STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487414December 5, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 ACURA TL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT MENTIONED THE FAILURE OCCURS INTERMITTENTLY AND AT DIFFERENT SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75 AND THE CURRENT MILEAGE WAS 700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486025November 26, 2012
AIR BAGS
PASSENGER SIDE AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY FOR SEVERAL SECONDS (LONG ENOUGH TO HAVE PHOTOGRAPHED IT ON CELL PHONE ON SEVERAL OCCASIONS AND SENT TO RALLEYE ACURA DEALERSHIP) ALTHOUGH A PASSENGER IS SEATED. PASSENGER IS FEMALE, 125 LBS, 5' 6" TALL. VEHICLE HAS BEEN BROUGHT BACK ABOUT 4 TIMES FOR THIS COMPLAINT. EACH TIME IT HAS BEEN PROCLAIMED "FIXED." THE LAST TIME WAS ABOUT 6 WEEKS AGO AND IT WAS IN SHOP FOR ABOUT 8 DAYS. A WEEK AFTER THAT IT HAPPENED AGAIN. DEALER WAS TOLD AND SAID THEY WOULD "GET BACK TO US." THEY HAVE NOT. CALLED ACURA CUSTOMER RELATIONS AND [XXX] IN THAT DEPARTMENT CALLED BACK THIS MORNING. HE INSISTS IT IS THE PASSENGER'S FAULT, THERE IS NOTHING WRONG WITH THE CAR AND IT IS "SUPPOSED TO FUNCTION THIS WAY." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468077July 28, 2012
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, SERVICE BRAKES
TURNED CORNER IN LARGE CENTER CITY AND HIT A CONSTRUCTION LARGE POT HOLE AND/OR OBSTRUCTION ON THE LEFT REAR. AFTER COMPLETING TURN ONTO A NARROW ONE-WAY STREET ACCELERATION INCREASED, BRAKES DID NOT WORK, ENGINE COULD NOT BE TURNED OFF, GEARS COULD NOT MOVE. AFTER GOING THROUGH TWO MAJOR INTERSECTIONS WITHOUT ACCIDENT I KEPT PULLING ON THE EMERGENCY BRAKE. THE CAR SLOWLY STOPPED AND WAS THEN PERFECTLY NORMAL. COULD USE THE BRAKES, SHIFT, ETC. I PARKED OVERNIGHT IN A GARAGE. HAD THE CAR TOWED TO DEALER THE NEXT DAY (7/21/12), WHERE IT IS STILL UNRESOLVED. DEALER SAID CAR IS OK, BUT IS NOW BEING ANALYZED BY ACURA CORPORATE ENGINEERS. I HAD THREE OTHER PEOPLE WHO WERE IN THE CAR AT THE TIME, INCLUDING MY WIFE, WHO WILL NOT EVER GO INTO THIS CAR. THE CAR WAS ONLY 10 DAYS AFTER PURCHASING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463638June 30, 2012
POWER TRAIN
I PURCHASED MY 2012 ACURA TL TECH ON 4/30/12 WHICH HAD 100 MILES ON THE ODOMETER. WHEN ACCELERATING AT SPEEDS BETWEEN 65 MPH AND 80MPH, THERE APPEARS TO BE A SLIGHT VIBRATION IMITATING FROM THE GAS PEDAL AND DRIVERS SIDE FLOOR. THIS SEEMS TO BE MECHANICAL AS BALANCING IS NOT AN ISSUE AND IT FEELS RHYTHMIC IN NATURE. I HAVE DRIVEN ON THIS FOR 2 MONTHS BEFORE REALIZING THIS CANNOT BE RIGHT. TOOK IT TO THE DEALER AND THEY COULD NOT FIND ANYTHING, USED THE COOKIE CUTTER SCRIPTED "VEHICLE CHARACTERISTIC." THEY CLAIM THEY WILL CONTACT ACURA TECH TO WORK THROUGH POSSIBLE SOLUTIONS. MY CONCERNS ARE WHEN RESEARCHING IT APPEARS THIS IS A TREND HOWEVER NO TSB'S HAVE BEEN ISSUED AT THIS POINT. I HAVE SEEN THINGS SUCH AS AXLE OR TRANSMISSION CONCERNS. I COMMUTE VERY HEAVILY FOR WORK AND CHAUFFEUR MY 2 1/2 DAUGHTER AROUND WITH SERIOUS SAFETY CONCERNS. I HAVE PROBED A POSSIBLE TRADE FOR ANOTHER VEHICLE HOWEVER I WOULD HAVE TO TAKE A $10K HIT WHICH IS ABSOLUTELY UNACCEPTABLE. PLEASE OPEN A CASE TO RESEARCH THIS ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459240May 22, 2012
POWER TRAIN, WHEELS, STRUCTURE
I PURCHASED A NEW 2012 ACURA TL ON 2/8/12. EACH DAY I DRIVE 35 MILES TO AND FROM WORK ON INTERSTATE 75 WITH A POSTED SPEED OF 70 MPH. WITHIN A FEW DAYS I NOTICED THAT WHEN THE CAR REACHED 70 MPH A PERSISTENT HIGH FREQUENCY VIBRATION CAME UP THROUGH THE DRIVER'S SIDE FLOOR AND IN PARTICULAR THROUGH THE ACCELERATOR PEDAL. BY THE TIME I REACHED WORK OR HOME MY ENTIRE RIGHT FOOT AND CALF WAS NUMB AND BUZZING. IT FELT AS THOUGH I HAD 'FALLEN ASLEEP" AND CAUSED THE NERVES TO BE TEMPORARILY NON-FUNCTIONAL. I TOOK THE CAR TO THE DEALER AND THEY TOLD ME THE TIRES WERE OUT OF BALANCE, HOWEVER, WHEN THEY CHECKED THEM THEY WERE NOT. THEN THEY TOLD ME THAT THE FRONT RIGHT TIRE HAD A TEAR IN IT AND IT WOULD HAVE TO BE REPLACED. THEY ORDERED A NEW TIRE AND INSTALLED IT AND TRIED TO CHARGE ME $399 BUT THANKFULLY THE MANAGER GAVE IT TO ME A NO COST. THE CAR HAS BEEN TO THE DEALER SIX TIMES. AT THE DEALER URGING I OPENED A COMPLAINT WITH HONDA HEADQUARTERS. FILE NUMBER B012012-04-1601260. THE REPRESENTATIVE I DEALT WITH WAS "PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),5 U.S.C. 552 (B) (6) WHO CAN BE REACHED AT "PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),5.U.S.C 522 (B) (6). THREE CALLS WERE RECORDED BY HONDA. ONE OF THE SENIOR PERSONS AT THE DEALERSHIP CONFIDED IN ME THAT EVERYONE AT ACURA KNOWS ABOUT THIS PROBLEM AND THERE IS NO FIX."PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 522 (B)(6) TOLD ME THE SAME. SHE ACTUALLY CALLED THE VIBRATION A "VEHICLE CHARACTERISTIC." VIBRATION AT 70 MPH IS NOT A GOOD THING AND IN TIME IT MAY LEAD TO CATASTROPHIC CONSEQUENCES. BOTH ACURA AND THE DEALER REFUSED TO BUY ME OUT OF THIS VEHICLE AND SO LAST SATURDAY I TRADED OUT TO ANOTHER CAR AT A SUBSTANTIAL COST TO MYSELF. *TT UPDATED 07/09/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454975April 12, 2012
SEATS
THE PASSENGER SIDE FRONT SEAT IN THIS VEHICLE IS SO LOOSE IT ROCKS BACK AND FORTH AND FROM SIDE TO SIDE. IT FEELS AS IF THE SEAT IS GOING TO COLLAPSE IN THE EVENT OF AN ACCIDENT AND INJURE THE PERSON IN THIS SEAT, AS WELL AS ANY PASSENGER SEATED BEHIND IT, IN REAR PASSENGER SEAT. I HAVE HAD THE SEAT INSPECTED BY ACURA DEALERSHIP, AND SENT MULTIPLE LETTERS TO BOTH ACURA AND HONDA MOTOR CO. THEY CLAIM THIS IS A NORMAL "CHARACTERISTIC" OF THIS PASSENGER SEAT IN THIS CAR (MAKE/MODEL YR). THE SERVICE MANAGER AT THE DEALER INDICATED THAT THE PROBLEM MAY HAVE SOMETHING TO DO WITH THE WEIGHT SENSOR ON THE PASSENGER SIDE AIR BAG CONTROL (THE DRIVER SEAT IS STABLE AND FULLY SUPPORTIVE). NO OTHER CAR SEAT THAT I HAVE EVER SAT IN FEELS THIS LOOSE AND HAS THIS MUCH MOTION TO IT. IT FEELS REALLY UNSAFE AND MAKES THE PASSENGER IN THIS SEAT EXPERIENCE MOTION SICKNESS. CAN YOU PLEASE CONDUCT AN INVESTIGATION INTO WHETHER OR NOT THIS PASSENGER SIDE FRONT SEAT CAN HOLD UP IN THE EVENT OF AN ACCIDENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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