Acura RDX Complaints (2019)

441 consumer complaints on file.

#11644886February 25, 2025
VISIBILITY/WIPER
The rear windshield glass is shattered or broken with no external impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644644February 24, 2025
UNKNOWN OR OTHER
Back rear window on 2019 Acura RDX ASpec trim, the glass unexpectedly shattered upon closing the driver side door. Glass and heating defrost element on back window is likely a manufacturer defect causing the unexpected window glass shattering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644272February 22, 2025
UNKNOWN OR OTHER
on 2/20/2025 I was getting off work. Proceeded to get in my car and close my door. The back window just shattered and broke out of no where. I didn't know or understand what had just happen since I was not hit nothing was thrown at my car. Call Abington Acura dealership was told they were aware of the problem. I would have to go through my insurance company for the 1100.00 repair don't understand how I am liable for an issue that was cause on Acura's behalf.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643914February 20, 2025
VISIBILITY/WIPER
The rear windshield has now spontaneously exploded twice out of no where. Most recent occurrence 2/20/25… previous occurrence in 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642940February 15, 2025
VISIBILITY/WIPER
Rear glass exploded in my driveway. Sounded like a shotgun, just exploded by itself. Looks like alot of people have had this issue with this year Acura RDX from what I read online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641453February 8, 2025
VISIBILITY/WIPER, UNKNOWN OR OTHER
Rear window shatters without any warning can be extremely dangerous when happens while driving due to it sounding like a gunshot I can be severely distracting to driver causing the driver to lose control of vehicle or swerve into other lanes and injure other drivers. Incident occurred twice nice in November 2023 and a second time February 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640493February 3, 2025
UNKNOWN OR OTHER
On 12/21/24 I was driving down the mountain into town when I heard this very loud noise, like someone threw a baseball at my truck. I was startled and shaken up. Glanced in my rear view mirror and saw my rear windshield had exploded. When I was able to pull over to inspect it, the window imploded into the back of my truck. Drove directly to Safelite. Told to go through insurance which I did. Windshield repaired on 12/24, paid for by insurance. Found out in the meantime that Acura had an issue with 2019-2023 RDX exploding rear windshields due to a possible faulty rear defroster. I had just turned on my rear defroster before this happened to me. They issued a TSB to dealerships. I never got a recall. Contacted Acura for insurance reimbursement and wanted to have my electrical system checked at their expense. After several conversations, I was denied. Case was closed last week. Although my vehicle was a 2019, my vin was not included in campaign. I also was not privy to what the exact recall said as my vin was not included. I was told I should’ve brought it to a Honda dealer for inspection and repair. Why would I do that when I didn’t know there was an Acura issue? I live in the Adirondacks where it snows every day. Time was of the essence. Now I will not use my rear defroster in fear it may happen again. I also will not use my heated seats as I am afraid there is an electrical issue. I can live without the heated seats but driving without a rear defroster in the North Country is not exactly safe. I had asked for them to broaden their recall as it was obvious the same thing happened to my truck but was denied. I have googled and found there a quite a few people who this has happened to, one woman has it happen twice within three months. I feel this is an extremely dangerous issue that Acura will not take accountability for. I also have not had recall done as the nearest dealer is an hour away. Acura will not allow me have have it done by Honda dealer 20 min away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639764January 30, 2025
VISIBILITY/WIPER
Rear window blew out. Rear window shattered when we closed the drivers side door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639297January 29, 2025
UNKNOWN OR OTHER
Rear windshield glass unexpectedly shattered while I started it up inside the garage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639328January 29, 2025
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Problem with rear back mirror defects after so long my back window shattered with no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639334January 29, 2025
UNKNOWN OR OTHER
El cristal de mi guagua de la parte trasera se me ha explotado 4 veces y me informa que es algo de fábrica con la guagua de este año necesito ya una ayuda urgente porque mi seguro de carro me ha subido debido ah tanto reporte por este caso
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639516January 29, 2025
VISIBILITY/WIPER
Rear window spontaneously shattered on a day I didn't operate the vehicle at all. The previous week was abnormally cold in Maryland, but the day of the incident it was mild in the 40s. The window shattered midmorning as the sun was shining on the rear of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638777January 27, 2025
VISIBILITY/WIPER
November 2022, my rear window shattered while parked in my parents driveway. Did not know what happened so I called my insurance company (State Farm) they came out a few days later to replace it. I reported it to my dealership and they said they have never heard of that happening before. December 2024, my rear window shattered again while sitting in my garage, this time I called American Honda. I made a complaint with them and told them this has happened before and they need to correct it. They told me they have never heard of this happening and I needed to report it to my dealership. Again, I reported to the dealership and they told me the same thing. My insurance covered the cost of the repair twice. I'm following other Acura RDX owners who are having this same issue on Facebook. Honda needs to recall these cars because this is a safety issue that needs to be correct. There is also a class action lawsuit against American Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638969January 27, 2025
UNKNOWN OR OTHER
THE BACK WINDOW OF THE RDX RANDOMLY SHATTERED. I HAD JUST FINISHED PUMPING GAS, CLOSED THE DOOR, AND THE WINDOW SHATTERED. I HAD TO DRIVE HOME WITH A HOLE IN MY BACK WINDOW WITH GLASS FALLING AS I DROVE. I TOOK IT TO THE DEALER AND WAS TOLD BECAUSE MY CAR'S WARRANTY HAD EXPIRED, I HAD TO PAY $1200, AND I HAD TO WAIT SIX DAYS BEFORE IT COULD BE FIXED. HOWEVER, I WAS TOLD THIS IS A MANUFACTURER DEFEAT THAT HAS TO DO WITH THE DEFROST SYSTEM. THE DEALER NEVER LOOKED AT THE DAMAGE. I HAD TO GO THROUGH MY INSURANCE COMPANY. THERE WAS NO WARNING THAT THIS WOULD HAPPEN. I HAD TO GO ONLINE TO GAIN KNOWLEDGE THAT THIS IS A RECURRING ISSUE WITH RDXs from 2019-2023. I SHOULD NOT HAVE TO PUT OUT ANY MONEY FOR WHAT IS AN ACURA DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638664January 26, 2025
VISIBILITY/WIPER
Rear windshield spontaneously shattered while parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638384January 24, 2025
VISIBILITY/WIPER
Want this documented as it was not previously back in 2022 when the glass shattered the first time. A very cold January day in 2022. Used auto start and defroster. Came out of work whole back window was shattered. Got in vehicle shut door glass fell in and went everywhere. Drove home with giant whole in back window about 8 miles and immediately put vehicle in garage. Called Acura Customer Relations was informed they have never heard of this happening received a case#. Heard nothing after and NEVER was notified of any TSB’s. Both times vehicle was under warranty/extended warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637623January 22, 2025
VISIBILITY/WIPER
Rear window in lift gate shattered upon normal door closure. Glass shards in the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637395January 21, 2025
UNKNOWN OR OTHER
My back window just shattered again, I had to get it replaced the first time 11 months ago. I just left class and I see this has happened. I’m highly upset about this and I want to know why is this happening to my car?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637433January 21, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving down the street at about 35mph and brakes engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637013January 20, 2025
VISIBILITY/WIPER
Opened front driver side door and closed door. At that time, rear window shattered with no warning or reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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