Acura RDX Complaints (2019)

441 consumer complaints on file.

#11439085November 2, 2021
UNKNOWN OR OTHER
Our panoramic sunroof spontaneously exploded while driving down the road. The explosion caused us to swerve the car and could have potentially caused a crash. If the sunroof shield had been open, glass would have fallen all over the driver and passengers in the car. We immediatly drove to the dealer and were told that something probably hit the sunroof and caused the damage. After advising them nothing hit the roof they said we would have to cover the repair costs. We have filled a claim with Acura and are going through our insurance for a repair. There was no warning prior to the explosion. There was no sign of a point of impact and no damage to anything besides the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437728October 21, 2021
UNKNOWN OR OTHER
I'm writing this complaint form concerning to a 2019 car I finance at Acura Of Milford. In 9/29/2021 I was driving my 2019 car I smell something burning coming from the car, with no insistence I drove straight to the Acura company. when I got there a lot of smoke is coming Out from the car and its Overheating about to explode. The service advisor gave me a courtesy car to drive .and he told me he was gonna called me. A week goes by he never called me to let know anything about the car. so I went Back to the company. I saw the salesman he told me the mechanic said they couldn't fixed it , My salesman told me if I take the car its gonna do the same thing again, After a few days the company called me they said your car its ready to I said I'm not comfortable to drive this car anymore My life coming first please can you guys change it for me or give me my money back. they said they not gonna change it in they not gonna give my money please can you guys help me with the situation please my is [XXX] or [XXX] thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437445October 20, 2021
ELECTRICAL SYSTEM, ENGINE
I was driving and all of a sudden the car started to slow down and wouldn’t accelerate. After a couple pushes on the pedal it just completely shut off. Every mechanical light was on or flashing. I was in the middle of the road terrified but was able to steer over to the side of the street. I called 911. 2 gentlemen tried helping push it out of the way of traffic but we couldn’t get the car in neutral. I was able to get a tow to the dealership and they claimed nothing was wrong. My safety and other drivers were out at risk because I was blocking an entrance lane to a busy shopping center and a police officer had to park behind me. There was no warning, it came out of nowhere. I know there is a class action suit regarding this issue. I refuse to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436246October 11, 2021
UNKNOWN OR OTHER
Was driving my car home and there was a loud explosion. There were no other cars around me and I couldn’t figure out what happened. I was suddenly aware of the noise of air outside and I could immediately hear stuff flying off my roof. I couldn’t safely pull over for a mile. Found a hole in my front moonroof and it was completely shattered. Had my sunshade not been closed I would have been covered with glass. Reading online lots of other Acura RDX owners have had the same thing happen. This is so dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436286October 11, 2021
ENGINE
While driving on a two lane road at app 60 mph, we accelerated to pass a slower car, Our 2019 Acura RDX lost power and coasted down to about 20 mph and the check engine light was flashing. we had no control over the speed of the vehicle (limp mode), which was very scary and could have caused a serious accident. It was raining earlier but not at the time of the incident. This should be a recall and not just a Acura Service Bulletin 20-053 since it can be life threatening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436161October 9, 2021
UNKNOWN OR OTHER
I was driving on the highway, clear skies, nothing overhead. Then I heard a loud explosion and slowed down thinking I had a blown tire...but I didn't feel the car to pull to any one side no have difficulty steering. Then I started to hear wind noise in the cabin. When I finally exited the highway I looked up and saw that my sunroof was cracked and had caved in. You can hear the crackling noise. When I touched it pieces literally crumbled and fell into the cloth cover below. I believe the sunroof is defective and may have exploded while I was driving. there is no evidence on the roof that it was hit be road debris (no other spots show any dings or signs of damage).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435657October 6, 2021
POWER TRAIN
My 2019 Acura RDX suddenly lost power while accelerating on two occasions this year. Both times it occurred in clear weather with temperatures around 80 degrees. The first time it happened was on 7/15/2021 when I was accelerating onto a US Highway. The second time was on 10/4/2021 when accelerating from a stoplight. Both times I had to coast to the side of the road due to loss of power. I was able to restore power by restarting the engine. Please investigate since loss of acceleration can lead to crashes. For example, it can be deadly if it occurs while passing on a 2-lane road or making a left turn in front of oncoming traffic. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435363October 4, 2021
UNKNOWN OR OTHER
Vehicle was subject to a relay attack. Perpetrator walked right up to the vehicle and opened the door. My key fobs were far away from the vehicle in the basement. Acura claims there are no known cases of this vehicle hack. However, according to internet sources, Acura/Honda are subject to malicious hacking because their key fobs do not use a "rolling code" system. Other luxury brands have implemented security features which allows the key fob to "sleep" if not moved. See the video of the incident below: https://drive.google.com/file/d/1UiHjcdH-VD0uiHOGj7IbLen9ftJs2q3h/view I want Acura to review the issue and issue a security patch, if deemed appropriate. They are denying everything and maintaining their position that they are aware of "no known issues". Yet the police advised of a criminal ring with 100's of Honda/Acura vehicles stolen this way in NYC, for which the VINS are being scratched off and sold on Craigs list. Please advise if you can assist in this matter. This is a safety issue because when any malicious third party enters a vehicle without permission, they could do anything that would compromise the safety and drivability of the vehicle. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433354September 17, 2021
ENGINE
For the second time, while accelerating in rainy conditions, the engine lost all power and went into limp mode. The check engine light came on and blinked. I was able to pull over and turn the car off and then back on the the check engine light was gone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430292August 24, 2021
ENGINE
The contact owns a 2019 Acura RDX. The contact stated that upon exiting a highway and coming to a stop light, the vehicle would not accelerate above 25 MPH without warning. The contact was able to reach his destination and after explaining the failure to a friend; he was informed that his vehicle had gone into limp mode. Upon restart of the vehicle, the vehicle returned to normal driving operation. The contact hooked up his vehicle to a scanner and no fault codes were found. The contact then called the manufacturer where he was informed that this failure was a known issue and that he would have to take the vehicle to the dealer three times after experiencing each failure. The contact was not informed as to what would happen after the third visit to the dealer. The contact had taken the vehicle to a dealer where it had yet to be diagnosed and remained in their possession. The vehicle had yet to be repaired. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430179August 23, 2021
ENGINE
I was driving in the rain on a dark desolate road. The engine began to malfunction, suddenly losing most power. The car would only go up to 20mph. I believe this condition is known as “limp mode”. Simultaneously the “check engine” light was illuminated. When I pulled off the road I shut the car off. I waited a couple of minutes and restarted the car. The condition miraculously disappeared. This was a very frightening experience because it happened on a major highway in the middle of the night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429637August 18, 2021
ENGINE
Today, when accelerating on an onramp, merging into interstate traffic, the vehicle suddenly decelerated to about 30mph. Traffic, including a semi, was approaching at a higher rate of speed. I was able to get off the into the emergency lane but was concerned about being struck from behind. I stopped the engine, restarted it, and had no further problems. I tried to reproduce the problem but was unable. I contacted the dealer but was told it would be hard to repair if it wasn't reproducible and was advised to see if it recurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427194July 30, 2021
ENGINE
My wife purchased this car about one month prior to this incident. It was presented as a Certified Pre-Owned vehicle. While traveling on the PA turnpike, the car suddenly and with no warning went into "limp mode", with only enough power available to maintain about 20 mph. The "check engine" light came on, and we continued at about 20 mph on the shoulder, hoping to come to an exit. After a few minutes and no exit in sight, we stopped and turned off the engine while considering what to do next. When the air inside of the car became uncomfortably warm, I turned on the engine so we would have a/c. Immediately, it became apparent that the engine was working normally: no "check engine" light, plus other positive indications. We resumed our trip, arriving home safely. Our safety was at risk since the engine lost power with no warning whatsoever, and occurred while we were in a travel lane. As of this report, the car has not been taken to a dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426625July 27, 2021
ENGINE
I exited a highway, decreasing speed to merge with local traffic, tried to accelerate and car revved but would not go over 30 mph. Drove home with safety flashers on, then tried to back into driveway to keep front of the car accessible, but the car would not shift into reverse. Toggled back and forth between drive and reverse and it finally shifted and I back in. Had the car towed to the dealer, they had it for 2 days but could ot duplicate the problem, and told me it was probably a communication error among the various car computers. I have since learned that this has happened twice to my neighbor who also has the same model/year vehicle. I have not gotten any satisfaction from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426421July 26, 2021
POWER TRAIN
On 7/24/2021 around 6.30pm, the transmission on my RDX suddenly failed. The problem happened when I attempted to accelerated when entering a highway. I temporarily fixed the problem by turning engine off and re-starting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425974July 22, 2021
ENGINE
On July 20 2021, I was driving at 45 mph when I pressed the accelerator and the car did not accelerate while making a loud sound. I pressed it again and it repeated the behavior. Meanwhile the car became slower and slower. There were no warning lamps or messages. I stopped the car and after about five minutes, I restarted it and it worked as usual. However, the technicians at the dealership were unable to confirm the issue with the vehicle losing power while driving through a DTC check. They mentioned that there were no PGM-FI DTCS present and are not sure what component may have malfunctioned. It was so scary, I am afraid to drive this car. This issue is extremely dangerous because the car rapidly decelerated in the middle of the road. This could have easily caused a potentially fatal crash in traffic. It unsafe to drive this car knowing that this issue could repeat at any time without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424299July 11, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Vehicle went into limp mode while I was accelerating up to speed onto a highway crossing lanes and driving uphill. All acceleration stopped, and the vehicle quickly decelerated due to being on a steep hill. It was not raining at the time. I had moved into the leftmost lane, and luckily there was a left shoulder to pull the car onto. The check engine light came on and was flashing. I turned the car off and back on, and it started. There could have been a very bad accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423314July 3, 2021
ENGINE
Driving on the highway ~ 70mph in a rain the vehicle had a loss of engine power and went in to limp mode. It was a harrowing experience in the bad weather with traffic and no place to safely pull to the side of the road. Vehicle would only crawl @ ~ 5mph. This is the second incidence in a year. Its a major safety issue. Acura says it cannot be fixed unless they can duplicate the problem with my vehicle. Highly unlikely that will happen. I pointed out that other owners of the RDX have had the same issues. Acura stated that they do not listen to online forums. This is a serious issue in my opinion that will one day or perhaps already has caused loss of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419234June 1, 2021
ENGINE, POWER TRAIN
Three hours into a four hour road trip, we had been driving in the rain when needed to overtake a slow car in the right lane. Went to accelerate when car lost all power and a check engine light came on flash. Pulled over to the emergency lane and turned flasher on. Car had to be glided into the lane as there was little to no power when using the gas. Thankfully we had not passed the vehicle yet when we lost power and the car behind us had enough room to slow down. After turning the car off and on again check engine light went off and car had normal power again. We were able to drive it for the next hour without further issue. We will be bringing this into the dealer to have it inspected. Currently car has only around 18k miles on it and have never had this issue before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418435May 25, 2021
VISIBILITY/WIPER
Windshield chips and cracks easily from minor road debris. My 2019 Acura RDX Advanced with approximately 22,000 miles has needed to have the windshield replaced 3 times since purchasing (fourth windshield since buying). The latest replacement lasted less than a week before cracking again. These cracks hinder the structure of the windshield, can obscure view, or refract light; limiting driver visibility and affecting the safety system. Seemingly minor strikes from road debris cause stellate chips and cracks 3-4 inches long that cannot be repaired; requiring complete replacement of the windshield and realigning of camera/radar safety systems. The windshield was replaced by professional service (Acura referral) service center using Acura replacement glass. Based only on my personal experience with other cars, this seems a too common event that is likely the result of a manufacturing defect or design flaw. Speaking with the tech at the service center, he said this is a common problem for this vehicle but could not point to any official reports or references.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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