Acura RDX Complaints (2015)

416 consumer complaints on file.

#11449267January 28, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Acura RDX. The contact stated that while driving at night at an undisclosed speed, the low-beam headlights failed to illuminate as needed. The contact had to use the high-beam headlight for safe driving. The dealer and Acura of Peabody (233 Andover St, Peabody, MA 01960) were made aware of the failure, and informed the contact that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that he would need to pay out of pocket for the headlight replacement. The approximate failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448888January 25, 2022
EXTERIOR LIGHTING
Headlight delaminated causing passenger side low beam to be so dim it doesn’t look like it’s illuminating. Pulled bulb to replace to identify it illuminates just as bright as driver side. Opened a case with Acura to which they referred me to go to the dealership and if they agreed they would consider it covered. 10 min into the diagnosis the tech agreed with me. Acura then denied my case indicating this is not under warranty and no recall. $160 for a diagnosis later the issue still remains. The worst client relations I’ve ever experienced. Honda should be appalled they treat there customers this way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447819January 18, 2022
EXTERIOR LIGHTING
RDX 2015 57, 500 miles. This is my 5th Acura . Since OCt 2021 difficult driving at night due to low beams not deflecting enough light-now cannot drive vehicle when it gets dark-UNSAFE took the car to acura dealership and service advisor stated the panel where bulb deflects and receives lights from is shattered. "This is a common defect". He stated I would need to replace the whole headlight assembly low beam panel-not only the bulbs. $2006.74 plus labor of $398.00 headlights on my vehicle dont project adequate light to see while driving at night. In my research of other vehicles of the same make, model, and year, shows that there are numerous customer complaints and issues with the functioning of the headlight assembly for the 2015 Acura RDX. The failed headlights are a big safety issue that Acura has adequately addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447503January 14, 2022
EXTERIOR LIGHTING
The headlights are extremely dim, dangerously so. I have tried troubleshooting and the voltage at the headlamp connector is 3 volts. The fusebox and headlamp relay are 14 volts. Searching for an answer online, I find there are a myriad of other owners with the same dim headlamp problem. Dealerships seem unable to fix to the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446995January 11, 2022
EXTERIOR LIGHTING
The low beam reflector surface is failing and the quality of the lighting on the road at night at standard low beam is a danger to me and to pedestrians. This almost resulted in serious injury to someone was when I was driving in the early evening last week and did not see a pedestrian walking along the side of the road until the very last second and swerved to avoid them. They were not wearing bright clothing, but I realized that it was also the fault of my headlights after a friend had driven my car and had questioned the quality of my headlights. The gradual deterioration in quality over time was something that I had come to accept, but now realize is very dangerous to me and pedestrians. I visited my local Honda dealership to ask about this and they indicated that they have had many customers ask about the quality of the lighting on these vehicles. In addition, a quick search on the internet identified a number of forums where this problem is starting to be reported more frequently and could be a danger to many people other than myself and the pedestrians on the roads around us, see for example community.cartalk.com/acura-rdx-2015-dim--headlights/180589/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446878January 10, 2022
EXTERIOR LIGHTING
Low beam headlights shine very dimly. Can not see at night without using high beams Problem has not yet been reported to dealer. Vehicle has not yet been inspected by dealer, police or insurance representative No warning lights activated to warn about problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446682January 7, 2022
EXTERIOR LIGHTING
Headlights have gotten so dim it is unsafe to drive at night. No change in brightness even after replacing the halogen bulbs with brighter than OEM version. The problem is apparently deterioration inside the headlight assembly/housing causing the light to not reflect out forward properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446195January 4, 2022
EXTERIOR LIGHTING
The current mileage on my odometer is 69,125. Over the past few weeks (last few hundred miles), I have noticed that my low beam headlights have become very dim and are continually getting dimmer. Having read MANY other complaints about this problem with this particular year model, I took my car to our local Acura dealership to be diagnosed. The findings were that the internal reflector has deteriorated and is not projecting light properly. It seems like the 2014 Acura RDX has a recall in place for this same issue but the 2015 does not. Without adequate lighting, it is nearly impossible to drive at night. I can hardly see 20 feet in front of me--a huge safety issue. My inability to see what's around me while driving in the dark is a huge liability to other motorists around me. This has forced me to only drive in daylight. If I have to drive at night, I'm forced to use my high beams which poses safety issues for others on the road. The issue has been confirmed by my local Acura dealership. I received a repair quote of $2,196.00. There are no warning lights or anything alarming me that there's an issue with the light output. I sincerely hope that you all will investigate this issue and require a recall of all 2015 Acura RDX models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446242January 4, 2022
EXTERIOR LIGHTING
Low beam headlight projectors reflective backing has deteriorated causing loss of reflected light end result very dim low beam headlights. Obviously everyone in my vehicle or on the roadway around me is at risk of injury or death due to poor forward lighting. Problem has been confirmed by a 30 year Master ASE certified technician. Manufacturer has not inspected the vehicle but has notified me that headlamps are not a safety related component. No warning lights or messages related to this concern. This problem IS a safety concern of the highest order and the manufacturer should be held responsible for repair cost. Acura’s response to my concern has been laughable. They appear to believe they cannot be held responsible for they safety of the vehicles they produce or the injury or loss of life they may inflict. Please help resolve this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445961January 3, 2022
EXTERIOR LIGHTING
Front headlights (low beams) are very dim even after replacing the bulb. This was noticed on a long drive back home during the night. While passing opposing traffic it was almost impossible to keep visibility of the lane markers and road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445895January 2, 2022
EXTERIOR LIGHTING
we bought this Acura RDX in 2015 and noticed the headlights are dim; as we drive more often in nights recently, it becomes obvious that this kind dim headlights are very dangerous for driving in nights, particularly on high way. I was looking for repairing but was told this was all without faulty from the original equipment. I searched online and realized this was a safety problems many drivers have complained and contacted Acura dealers; unfortunately, Acura seems not like to look into this common defect. Please see the attached link of these complains. https://www.carproblemzoo.com/acura/rdx/2014/headlights-problems.php I am reaching out to you to ask for your investigation and hopeful you could force Acura to make a recall for replacement to repair. this is a serious safety issue on Acura which we liked a lot, but we are afraid driving in dark due to this big issue. it is not safe and could lead to severe injuries to many who drive it. thanks so much. [XXX] New York [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445647December 30, 2021
EXTERIOR LIGHTING
When my car got to the 80000 mile mark, my headlights became progressively dimmer. I have cleaned the lens, and replaced the bulbs 3 times in the last 3 months, and now they are so bad that I don't dare drive the car at night. I googled the problem and found a whole litany of Acura RDX owners who have experienced the same problem at the same time. see: https://www.carproblemzoo.com/acura/rdx/headlights-problems.php I have contacted Acura who acknowledge that they have replaced some of the 2015 RDX headlight issues, but only if the car was built in 2014. The 2014 RDX did experience a recall for the same, exact reason. However, when I checked my VIN, they say that it doesn't qualify for the recall. This is crazy. My car cannot be driven at night, and the estimated repair for a problem due to their shoddy design/workmanship is approx $1250 per headlight! Unacceptable. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445417December 29, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Acura RDX. The contact stated that while driving at night, the low-beam headlights were dim. The contact had to utilize the high-beam headlights while driving. The contact called the local dealer but, the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed the contact that the reflectors inside the headlight housings were defective and that the headlight assemblies needed to be replaced. The contact stated he was concerned about driving the vehicle. The contact researched the failure and located several forums with similar complaints. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444354December 19, 2021
EXTERIOR LIGHTING
Low beam headlights are so dim I can’t safely drive at night.I have replaced bulbs with higher quality and brightness,but still very dim.Its like driving with parking light S on!Called the Acura dealership Crown Acura in Greensboro,N.C. and they said the reflector deteriorates on 2013-2015 models.Cost to replace both headlight fixtures 1500.00 my question is why Acura does not have a recall .This is a very dangerous situation.I searched my problem on the internet and found I am one of many with the same issue.Seams like after 70 to 80k miles they go pretty fast.The only way I can see to Drive is with high beam on.Thank You,Rick Bonkemeyer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442229December 1, 2021
EXTERIOR LIGHTING
Headlight low beam do not project can’t see at night I have 2 Acura RDX one is 2015 and 2013 both have the same issue I can only drive with high beams low beams is like driving with them off I drive down 206 to Fort Dix lots of deer I can’t drive with the high beam all the time it will effect the other driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441948November 29, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Acura RDX. The contact stated that while driving at night, the low-beam headlamps failed to illuminate. The contact replaced the bulbs. The vehicle was taken to the local dealer and diagnosed. The contact was informed that the headlamps needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441656November 25, 2021
EXTERIOR LIGHTING
The headlights on my vehicle don’t project adequate light to see while driving at night. I’ve reported this issue to the dealership on multiple occasions and the only solution they’ve suggested is replacing the entire headlight assembly. In my research of other vehicles of the same make, model, and year, shows that there are numerous customer complaints and issues with the functioning of the headlight assembly for the 2015 Acura RDX. My car has 82,000 miles and is six years old. The failed headlights are a big safety issue that I don’t feel Acura has adequately addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441026November 19, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Acura RDX. The contact stated that while driving at night, the headlights were very dim making it difficult to see the roadway. The contact mentioned that the hi-beam headlights needed to be activated to clearly see the roadway. The vehicle was taken to the dealer where it was diagnosed that each headlight housing needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 82,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440750November 17, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2015 Acura RDX. The contact stated that while driving at various speeds, the low beam headlights were very dim, causing a visibility issue while driving at night. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the headlights needed to be adjusted. The vehicle was repaired however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440585November 16, 2021
EXTERIOR LIGHTING
At night, I noticed the low beams were very dim. Not sure of the issue I replaced with brand new bulbs, then later with brand new led bulbs. Both did not make an improvement on lighting at night. It is very difficult to see at night, crash likely is greatly increased. High beams are needed to see properly at night. 10/29/21- Told the dealer I replaced new bulbs and headlights were still dim. They quoted ~$2k to replace both headlight assemblies. Verbally they stated the projector coating wears out after a couple of years and wont reflect the light properly. Dealer customer rep stated the part did NOT undergo a revision so the new part will likely wear out in 2-3 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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