Acura RDX Complaints (2019)

441 consumer complaints on file.

#11505927February 6, 2023
UNKNOWN OR OTHER
I was driving on the interstate at 75 miles per hour. The back window literally exploded. There was a very loud boom. Upon pulling over, I discovered that the window had shattered. Part of the glass fell down inside the car. We were not going under an overpass and did not hit anything that would have caused the glass to suddenly shatter. Acura has issued a Technical Service Bulletin (TSB) but not a recall. Since the car was out of warranty, the repair is not covered. The internet is full of posts about unexplained glass shattering on 2019 Acura's. This is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504800January 31, 2023
VISIBILITY/WIPER
On January 16, 2023, at approximately 5:00 PM, I returned to my vehicle, a 2019 Acura RDX in a secured parking lot after work, got into the driver’s seat, closed the door, turned on the vehicle, and my rear windshield spontaneously shattered without any signs whatsoever of external impact. The entire rear windshield shattered from end to end without explanation. Upon further researching this issue, it appears to be a common problem with several model years of the Acura RDX. I reported this incident to Acura, corporate customer relations, who declined to offer any assistance for the problem, despite there being a technical service bulletin issued for this problem for all 2019 Acura RDX VINs. I was fortunate that this did not occur while my vehicle was in motion, however, the problem poses a serious safety issue that Acura refuses to do anything about. I’m not sure why they would issue a TSB yet decline to authorize a repair or replacement of the windshield. This is a common problem that is known to Acura and poses a safety issue to the motoring public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504057January 27, 2023
VISIBILITY/WIPER
The rear windshield spontaneously shattered when I got in and closed the door. Temp was better 30-40F. I have seen so many complaints online about similar issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502258January 17, 2023
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
While driving on interstate 65 headed towards Mobile, Al. My 2019 Acura RDX lost ALL power. Every light surrounding the speedometer was lighted. No power, nothing.. was able to coast from the right hand lane to the shoulder of the interstate. . No power steering and I was moving slower and slower because I was on a hill. Frightening to say the least. If I had been in the left hand lane I’m not sure I could have made it to the shoulder. And if a truck had been behind me an unable to change lanes I would have been smashed. Car towed to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501937January 16, 2023
VISIBILITY/WIPER, ELECTRICAL SYSTEM
On November 26, 2022 RDX rear glass shattered while parked. This was reported to ACURA to find out if this is a known defect. Acura replied that they don’t have a recall on this problem. Coincidentally, few days after glass was replaced (insurance) the remote start failed due to “open trunk, doors or hood”. Acura dealer replace defective trunk switch. On a few other occasion the infotainment screen will go blank and then turned ON and stay ON while vehicle is off. Battery died several times while this happened. Last occasion was Jan 15, 2023. Again, Acura was called and didn’t have a recall/repair solution. Battery was disconnected and screen resumed operation!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499284December 28, 2022
UNKNOWN OR OTHER
Rear windshield shattered. No explanation. I had no tree branches near or on by my car. Car was parked in my driveway. I called Acura corporate and at this time no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498858December 26, 2022
UNKNOWN OR OTHER
Rear glass window shattered out of nowhere. Thankfully the car was parked when it happened. It’s bound to happen on these cars and when reported to Acura they did nothing. My car was parked in front of my house all night with a camera recording it and there was nothing else that could’ve happened to it. Also, when inspected, you can tell the glass was not impacted in anyway. It shattered from the inside out. There was no warning lights or anything prior to the incident. On a side note, I believe this problem is covered under warranty in Canada but not in the US, which means Acura knows about the problem but isn’t doing anything about it here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497744December 16, 2022
VISIBILITY
The contact owns a 2019 Acura RDX. The contact stated that after she exited the vehicle, her husband closed the front passenger’s side door, and she heard a crack. The contact stated that the rear window had shattered. The dealer was notified of the failure and the contact was informed that the glass could be ordered; however, the vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty had expired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497368December 14, 2022
VISIBILITY/WIPER
Rear windshield shattered as driver shut the driver door after entering the car. There was no sign of anything hitting the glass. There was an Acura TSB for this exact problem but my dealer refuse to acknowledge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497458December 14, 2022
UNKNOWN OR OTHER
2019 Acura RDX Advance - Upon entering driver side and closing driver door, rear hatch glass shattered. Vehicle was stationary in my closed garage in Upstate NY after being parked overnight and was then remote started to warm up. Approx. overnight temps were in the teens. There was no evidence of any prior damage to the glass. Damage to the window is more in the lower center above the rear wiper mount.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494078November 18, 2022
TIRES:TREAD/BELT, TIRES
uneven tire wear, cupping/feathering, diagnosed by dealer in June 2022, tires rotated to reduce noise, did not help, thumping getting worse, tire size p 235 / 55 R 19, uneven wear makes it dangerous to drive affecting both me and my passengers, no warning lights just noticeable road noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492017November 2, 2022
UNKNOWN OR OTHER
The rear (trunk) window of my 2019 Acura SUV shattered upon entrance into the vehicle after I closed my driver side door. The vehicle was parked at my place of employment and when I approached the vehicle, the vehicle looked fine, and window was intact. In addition, there prior to the incident, there is no visible crack on the window or indication of attempted theft. There were no lights warning issues. The vehicle has always been serviced by the dealership and never was I informed of any issues with the rear window. This is a safety issue as the window could have shattered while I was driving the vehicle and the sudden shattered cause have harm passengers in the back seat. I was fortunate that I was not driving which may have caused an accident not knowing what could have occurred on the road especially on a freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488228October 6, 2022
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
On July 24, 2022, while driving from Champaign-Urbana, Illinois back to our home in Lisle, IL, in a heavy rainstorm, our RDX suddenly started flashing the engine light and lost power on Interstate 57. We were fortunate to be able to maneuver it to the side of the road, and off the nearby ramp at Bradley, IL. We ‘googled’ the circumstances on our iphone, to learn that this is considered a serious, potentially life-threatening situation, and that Acura recommended immediate Service Bulletin 20-053, dated May 25, 2021, states the symptom as “The MIL is flashing with loss of power.” It indicates “Corrective Action” for the RDX as “Update the PGM-FI and replace the intercooler, the intercooler outlet pipe assembly and the intercooler outlet hose.” Affected vehicles include “ALL” 2019-2020 RDX models.” Despite the Service Bulletin that was issued, many RDX owners, noted the same response from their local Acura dealer. They note that the dealers “played dumb,” claim they could not locate a Service Code, nor “replicate the conditions and response” in the shop…. precisely my experience! In fact, the Service Receipt, indicates the car was driven less than one mile, hardly sufficient to replicate conditions. Acura Client Relations has refused to assist. I contacted the CEO Jon Ikeda but his office has not responded. I fear driving the car in wet conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486697September 27, 2022
POWER TRAIN, ENGINE
On 9/22/22 travelling on I-290 near Boylston, MA I was passing a large tractor trailer in the far left lane going up a hill. It was and had been raining very hard for at least the previous hour. When I stepped on the accelerator to increase speed, the car suddenly decelerated to about 20 mph and the check engine light began flashing. I was able cross all three lanes in very heavy traffic to the shoulder. I then slowly made my way off the interstate to a gas station right beyond the exit. My passengers and I were very concerned about the suddenness and the abrupt reduction in speed on an extremely busy roadway. A call to the nearest Acura dealer service department confirmed he had seen nearly the same symptoms the prior week under similar road conditions and the same model car as mine. He found no codes on the other car. I also notified Acura customer service who confirmed the existence of a Service Bulletin on precisely this issue (flashing light with loss of power).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485613September 21, 2022
POWER TRAIN
Transmission was stuck in 1st gear. This situation happened to me while stopped at red light with auto idle stop engaged, when it restarted at green light, transmission got stuck in 1st gear, I drove for about 1/4 mile and still the vehicle would not shift gears. I pulled over safely to the curb, shut down the car, waited 10 seconds and restarted, vehicle drove normally back home I had it all recorded on my dash cam and took the car to the dealer, showed the video and there were ZERO findings, nothing was recorded on the car error logs according to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484613September 15, 2022
VISIBILITY:GLASS, SIDE/REAR
The contact owns a 2019 Acura RDX. The contact stated that upon entering the vehicle, he closed the front driver’s side door and the rear window glass exploded. No warning light was illuminated. The vehicle was taken to an independent mechanic where the failure could not be duplicated. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The manufacturer suggested that the vehicle be taken to the dealer to be diagnosed. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471809June 30, 2022
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2019 Acura RDX. The contact stated that while at a stop light, the vehicle stalled. The vehicle failed to move or shift into neutral(N). The vehicle was towed to the local dealer where it was diagnosed that the fuel pump motor needed to be replaced. The vehicle was repaired. The manufacturer was notified but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 21V215000 (Fuel System, Gasoline). The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471049June 26, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
Brake hold disengages and the car starts to move forward often. The manual states it should stay engaged for 10 minutes. Car pulls away at stop lights and towards pedestrians and bikers while brake hold is engaged. https://acurazine.com/forums/3g-rdx-problems-fixes-458/brake-hold-issue-977762/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465902May 24, 2022
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
on 2/3/22, after only 12 hours of owning the vehicle, I merged onto 287 South and upon speeding up and merging into the center lane, I lost all acceleration and my dash lit up like a Christmas Tree. An 18 wheeler was coming behind me in the middle lane at 65 mph while my car slowed down to 25 mph. I was thankfully able to get over to the side of the road without being hurt or even killed. Upon bringing it into the dealer, the codes showed that it was a bad engine coil and spark plug. This was repaired under warranty. Fast forward to 5/16/22, I exited the highway, came to a complete stop at a red light. Upon the light turning green, I went to accelerate and limp mode activated again. I have video of the incident and dealership is unable to find any issues with the vehicle. Both times it was either raining or had just stopped. I have asked that the Intercooler be replaced as part of Bulletin 20-053 however the dealership states my vehicle is not part of this bulletin although it lists the model and year. This is a serious problem that requires a recall. I hope Acura is not waiting for someone to get hurt before they take action!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461620April 21, 2022
SERVICE BRAKES
The brake pedal in my car was soft. pressed it and did not stop the car until its almost to the floor. Called acura and they told me there was a tsb as other have had this problem Honda TSB 19-022. the car needed to be reprogramed and fixed the issue. they charged 87.78 for the reprograming. i filled a complaint with honda to get reimbursed case number 12954925. This is a saftey issue and should become a recall before it kills people with the brakes not responding. the rep at honda said thats its a maintenance issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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