Acura RDX Complaints (2019)

441 consumer complaints on file.

#11568230January 27, 2024
UNKNOWN OR OTHER
Rear window spontaneously shattered on 1/25/23 as the car was parked in a parking lot. Had the rear windshield replaced already. Safety was at risk due to it being able to happen at any point. Glass may fly inwards towards driver/passengers. Currently, there is a service bulletin printed on May 20, 2023 from Acura on Read windshields shattering. A police report has been made. No warning lamps at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567936January 26, 2024
VISIBILITY/WIPER
Rear windshield shattered without impact while vehicle was off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567880January 25, 2024
VISIBILITY
The contact owns a 2019 Acura RDX. The contact stated that while the vehicle was parked, the rear windshield fractured without impact. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567138January 23, 2024
UNKNOWN OR OTHER
Rear glass shattered for no reason. I just close and drive door and the rear glass shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566803January 21, 2024
UNKNOWN OR OTHER
The rear glass has shattered when the driver door was closed. Has happened twice. February 11, 2023 and January 21, 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566844January 21, 2024
STRUCTURE:BODY
Suddenly back glass shattered by its own . Just in cold weather . While kid was in back seat .. no reason it happened by its own no gurantee if we replace it won’t happen again . I saw others also complaining same on Acura RDX 2019 same model
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566424January 19, 2024
AIR BAGS, SEAT BELTS
The "airbag is turned off" warning light for the front passenger seat is lit (on) while an adult is sitting in the front passenger with the seat belt latched. THIS HAS HAPPENED NUMEROUS TIMES SINCE I PURCHASED THIS VEHICLE.. I have reported this to the Acura dealer where I purchased the vehicle and they said since they are unable to repeat the issue they can't do anything about it. In addition, when this issue is occurring the warning light on the dash and the audible bell regarding the seat belt being unlatched while the vehicle is in motion does not come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565375January 13, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER, STRUCTURE:BODY
After my shift at work. I got in my 2019 ACURA RDX and closed the door. Right when the door closed the rear tailgate glass shattered. Leaving a big hole in the glass on my drive home. While it kept breaking into thousands of smaller pieces while driving home. Mind you I live in Chicago and the temperature was 20 degrees Fahrenheit outside. Called my insurance company to file a claim. Had the rear glass replaced by Safelite after a week and half. But the tiny pieces that broke off fell inside the tailgate and now when I raise the tailgate/hit a bump/ turn the vehicle I hear the pieces of glass that fell inside the tailgate moving around. I was told there was no way to remove this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564795January 11, 2024
VISIBILITY/WIPER
The rear glass has shattered twice for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564798January 11, 2024
SEATS
Told by dealer that the passenger seat frame assembly has a defect but they will not repair it unless I pay approx $1500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563079January 2, 2024
VISIBILITY/WIPER
Spontaneous entire rear window shattering while parked under normal outdoor weather conditions. No impact of any type.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562892January 1, 2024
VISIBILITY/WIPER
Upon entering parked vehicle and closing doors, the rear windshield spontaneously shattered leaving a large gaping hole.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561871December 26, 2023
UNKNOWN OR OTHER
When I got into my car and closed the front door the back windshield completely shattered. My car was parked and was not on yet. The glass from the back windshield had not been hit by anything external (there was nothing in the car that had come from the outside and there are cameras in the parking lot where I was which confirmed nothing had damaged it). If the back windshield's glass had shattered while I was driving the shock would have posed a severe safety concern for me and for others on the road. Additionally, if the back windshield glass had shattered as I was opening up the back door I could have gotten injured. The car was taken to have the back windshield glass replaced. When the car was serviced and ready to pick up I was informed that glass remains in the tailgate and can not be removed without the entire rear of the car being removed, cleaned and then replaced. Honda, Acura, the glass company and my insurance will all not fix this problem. Spontaneously shattering glass is a known problem with Honda Acuras and I have since learned there is a class action lawsuit about this problem. Honda Acura denies this claim. This car is a newly purchased vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561412December 21, 2023
VISIBILITY/WIPER
Car parked in driveway and shut off. Rear window spontaneously exploded and shattered. 3rd time this has happened in 3 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560566December 17, 2023
UNKNOWN OR OTHER
My tailgate window has exploded twice in 13 months, get in my vehicle shut the door and bck window shattered, it’s dangerous & Acura or Honda does not want to tk accountability for this dangerous issue.. thankful I was parked when it happened both times this time had to wait 4 days wt my truck on the street without window & needed a loaner now there is a updated part number for the glass
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560129December 14, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2019 Acura RDX. The contact stated that while the vehicle was parked, the rear windshield shattered without impact. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Service Bulletin: 22-014. The manufacturer was notified of the failure but did not assist. The failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559555December 11, 2023
UNKNOWN OR OTHER, VISIBILITY/WIPER
The back glass shattered without anything hitting it or any visible cracks prior to incident. The lift gate was opened via the automatic function and then closed with the automatic function. The trunk was empty and nothing was touching the glass. While closing the glass shattered and spidered the entire back glass. The temperature was about 45 F. The problem appears to be consistent in the 2019 to 2023 models according to Acura forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559390December 10, 2023
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
I’ve had this happen 4 times now with my 2019 RDX. The latest Is on 12/10/23. Low speed braking and the tac revels to over 5000. Vehicle lurches forward with both feet on the brake peddle nearly hit a car broadside that was moving perpendicular to me., Three times under warranty to the dealer who could find anything. They even had the factory rep , in who after keeping the car for 5 days replaced an abs sensor. Now that the warranty is up they want 120.00 an hour to diagnose the problem that they couldn’t before .. But this is a dangerous vehicle that.I’m scared to drive. After reviewing several forums this appears to be a know problem Acura won’t address.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557162November 28, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Transmission intermittently gets stuck in a gear while driving and will not shift until car is powered off and on again. Brake system, LKA, power steering, vehicle stability/traction control, hill assist, cruise control, collision mitigation, and road departure mitigation intermittently stop working and error. Infotainment and audio intermittently error or get stuck on after powering off vehicle. Trunk randomly opens when no one is in range of the vehicle. Horn randomly sounds for approximately 30 seconds on hot days after vehicle is stopped. Engine cylinder heads, transmission, and horns have been replaced without resolution. MOST bus system has been replaced twice without resolution. All issues have been recorded on video and documented with the local Acura dealer and Acura Client Relations, but neither has been willing to help reach a resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556856November 26, 2023
UNKNOWN OR OTHER
I have owned my RDX for four years and have 60,000 miles on the car. I was driving on a two lane road when a car was coming from the opposite side into my lane. I hit the horn and nothing. I repeatedly hit the horn and no sound came out. I was almost killed because I could not warn the other driver. I have probably used my horn a few dozen times since I have owned this car. This is a known problem and there is a service bulletin. My horn was replaced as it was defective. There was no warning. This could be a life and death issue and should be recalled by Acura.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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