Acura RDX Complaints (2020)

351 consumer complaints on file.

#11567086January 22, 2024
VISIBILITY/WIPER
On Jan 22, 2024, I got into my 2020 RDX at work's parking lot, close the door lightly and the rear glass shatters. This is the second time this happened. The first time was back in Nov 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566128January 17, 2024
ELECTRICAL SYSTEM
AcuraLink remote start did not work to start the car this morning or after work but when my wife got home from work the car started about a half hour later by itself in our attached garage with the door closed. It did this twice this evening and once at lunchtime. We will have to keep the car outside until this issue is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565705January 16, 2024
VISIBILITY/WIPER
Car was parked and OFF at dealer waiting for service. I received a phone call that back window shattered and that this was not covered under warranty but the dealer will cover 99% of the cost of parts and labor. This is obviously a manufacturer defect and is very dangerous. Why isn't this a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565356January 13, 2024
VISIBILITY/WIPER
Opened my Garage door , went into the garage and opened drivers door then sat down in drivers seat . Closed drivers door and crash went the rear window on tail gate. The window Shattered into a million pieces.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565192January 12, 2024
VISIBILITY/WIPER
Rear windshield glass shattered spontaneously. There was no impact or object that caused this to happen. This is the second time this has happened. Shattered glass has now fell inside my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564768January 10, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
What happened to my 2020 Acura RDX was the rear window randomly broke after closing the driver door (this happened on Tuesday, [XXX]). I was doing some research and it seems as if maybe this had something to do with the electrical defrosters on the rear window. I even talked with my dealership (Highland Park, IL "Acura") and they made it sound like they've "never heard of this happening." I sent the dealer a picture of my vehicle and even sent them the articles that I found on this issue, and got no responses. They proceeded to think I wanted to buy a new vehicle; I have no problems about my car; I love it, however, this actually happened to this same car a couple of years back, so the fact that the dealership claims they've never heard of it is a lie. Thankfully, the window was replaced and fixed today (although I was disappointed it took a week for it to get fixed, I'm glad it is back to normal). What concerns me though, since this has happened 2 times in the last 4 years, I am worried it will happen again in the future. I am displeased with the communication I have received from the dealership. Essentially, I don't think it is fair that I have to pay for something that is clearly a defect of the vehicle itself. Please help guide me in the right direction to receive some closure on this situation. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564070January 7, 2024
VISIBILITY/WIPER
Rear windshield spontaneously shatters. There are numerous lawsuits filed on this issue but Acura is randomly covering replacement of shattered windows apparently by how hard dealerships are calling them on it. My rear windshield shattered while my RDX was sitting in my garage warming up last month on Dec 7th, 5 or 6 RDX owners along with myself posted photos of our shattered windows on the RDX Owners Facebook page.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562951January 2, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I was driving on I-5 about 10 mins after leaving Redding, CA, at about 60 mph when I suddenly heard a loud bang from the top. I pulled over to the shoulder and noticed my sunroof/moonroof had totally shattered. There was no cars driving in front of me or besides me. I also didn't find any rock/stone inside the moonroof. The moonroof suddenly explode/shatter poses a safety concern to the driver or passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560362December 15, 2023
UNKNOWN OR OTHER
The rear trunk glass shattered on its own when the car was parked. This appears to be a known issue and Acura has TSB about it. They should recall the vehicle and fix at their expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558278December 4, 2023
VISIBILITY/WIPER
Rear windshield glass spontaneously shattered - there was no trauma to the vehicle and no significant temperature changes, and the break was caught on security camera footage. This both made a very loud noise which would have been very startling while driving, affected visibility, and caused skin injuries due to glass shards both inside the vehicle/on personal belongings, and on the driveway which hurt my dogs paws. There is a TSB issued (b22-14) however the dealer has so far told me they haven’t heard of this issue - I am awaiting another call back. There were no warning lights or other indicators prior to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557132November 27, 2023
UNKNOWN OR OTHER
I was driving and all of a sudden my back windshield cracked everywhere. Nothing hit it. It was cracked everywhere then glass started to fall out and into my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556688November 24, 2023
VISIBILITY/WIPER
Rear window shattered for no reason causing serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554180November 8, 2023
VISIBILITY/WIPER
The car was parked in ~40 degree, sunny weather while running some errands. Upon returning to the car, entering, and closing the driver's door, the rear window glass (on the tailgate) shattered. The glass was shattered throughout the entire glass panel, including at the edges. A ~15"x"10" section in the middle fell into the luggage compartment. Acura service bulletin 22-014 describes this behavior and attributes it to an incorrect spec rear defroster grid. Thankfully this didn't happen while driving, but if it did, it could have been quite dangerous to the driver, due to the surprise, and to following cars due to flying glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552659October 30, 2023
VISIBILITY/WIPER
On October 25th 2023 I got into my 2020 Acura RDX. I closed my front driver side door, didn't slam it, and my rear window shattered. Glass everywhere.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546195September 23, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
On April 18, 2023 driving thru shopping center parking lot, WITHOUT WARNING car suddenly jerked right, accelerated, while brakes, steering wheel, gears locked. Ended crashing thru the wall of a structure. Airbags did NOT deploy but seat belts tightened firmly keeping us from going thru windshield. Episode of "UNINTENDED ACCELERATION" was reported to Honda Motors whose agent, Jason, checked the car 8/1/23 and found no defect. We had driven the car for almost 49,000 miles without incident yet, their agent drove it for LESS than 10 miles and concluded NOTHING WRONG with the car. Twelve days later while stopped at a red light, dashboard lights suddenly flashed and engine came to a complete STOP. DEAD. Conclusion was damaged sensor to gas tank since husband had run over tanker truck tire debris on fwy earlier in the day. Point is, this 2020 Acura RDX with <50K miles has had TWO MAJOR INCIDENTS : UNINTENDED ACCELERATION and UNINTENDED DECELERATION. Feel betrayed by Honda Motors Corp at conducting a superficial, inadequate inspection for the defects mentioned and fear for our safety and those of others we share on the road. There's a class action lawsuit in Florida for similar complaints but we live in California and have been unable to procure legal representation.....apparently, not cost effective. My driving record is clean.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11542484September 4, 2023
SERVICE BRAKES
The brake on the right and rear side of the car makes a lot of noise, as if something has come loose. Around 3 weeks ago the brake on the left and rear side of the car started to make a low frequency hum. The vehicle is taking longer to stop and I am afraid to brake hard since I think something will get disarmed on my rear wheels. I did some research online and several automotive industry testers and researcher mention and report this issue. For example: - Consumer Report: [XXX] - Kelly Blue Book: [XXX] - Car and Drive: [XXX] : [XXX] Thank you very much for reading this assessment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542309September 2, 2023
STRUCTURE:BODY
Rear windshield shattered while parked and the car was not running. There was a bulletin only at the time. Called customer service. They advised to submit an insurance claim, which I didn’t do. The dealership disputed with them and ended up replacing it at their cost. Later several others in the area experienced the same thing. Acura acknowledged there was a problem with the rear windshield defroster. I still have pieces of glass within the hatch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529715June 30, 2023
SUSPENSION, UNKNOWN OR OTHER
2021- Reporting a clicking sound coming from the passenger's rear. Reported several time unable to find reported clicking noise. Service Manager and Serice Tech rode with me to try to locate noise - on two occasion noise was heard and services were done (brake and tires) only to have the noise return the next day. Ownership of vehicle is now into the 3nd year and noise is still heard. I suggested to look at the struts. Service tech indicated it's not the struts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527911June 20, 2023
STRUCTURE:BODY
I was driving my car and had just entered the highway and my panoramic sunroof exploded. It sounded like a gun had went off in my car. I immediately drove to the dealership who informed me that it was not covered under warranty. I had it replaced as I was out of town 8 hours from home and the glass started falling onto the headliner which I kept closed for safety. I did catch the incident on my dashcam which recorded the audio and video through the windshield. There was no warning that it was going to happen and we were not close enough to other vehicles for incidental contact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524542May 30, 2023
VISIBILITY/WIPER
Rear tailgate windshield got shattered without any impact. Acura know about this and they have on their bulletin board.(Acura TSB 22-014). I have fixed through 3rd party and I got reimbursed the fee from Acura. Well, 2020 Acura RDX's tailgate panels are all glued that broken windows between panels are stuck in tailgate. Even Acura dealer don't have access to that panels therefore they recommend changed the WHOLE TAILGATE. So every time I open and close the tailgate, I hear broken glasses inside of my tailgate. It's time to sell my suv but there is no way to access those glass pieces even in dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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