Acura RDX Complaints (2019)

441 consumer complaints on file.

#11578714March 21, 2024
VISIBILITY/WIPER
The rear window on our 2019 Acura RDX suddenly shattered as the vehicle was parked in our driveway. When my wife sat in the drivers seat after starting the vehicle she heard a loud pop and the entire rear window had shattered. The vehicle was not moving, and nothing had struck the widow, it shattered on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578123March 18, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576738March 11, 2024
UNKNOWN OR OTHER
I got in my car and shut the drivers door and my rear windshield shattered. No external impact. No prior issues or defects.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574419February 28, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573681February 23, 2024
VISIBILITY/WIPER
Tailgate window shattered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572885February 20, 2024
UNKNOWN OR OTHER
The rear windshield glass was shattered with no external impact. The car was parked at the time of incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572657February 18, 2024
UNKNOWN OR OTHER
Rear window randomly shattered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572206February 15, 2024
FUEL/PROPULSION SYSTEM
I received the notification from Honda via Acura Link regarding my 2019 RDX Fuel Pump Manufacture Safety Recall on 12/18/2023. For additional references, a complaint was filed with Honda (Complaint No. 14397579). I have made several attempts with Acura Dealerships (McGrath Acura Morton Grove & McGrath Acura of Downtown Chicago) to have the fuel pump replaced. Each time I was advised that unless I am experiencing problems, they can not service my vehicle as the do not have the parts available. They did not even inspect my vehicle to assure me that my vehicle is safe to drive. Per NHTSA website it states "if the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury". But what about more severe damages for me, my passengers or others? What about additional out of pocket expenses for repairs/services that could occur because my vehicle was refused service? Now, when driving, I have anxiety every time I drive my vehicle when it stalls. I WANT MY CAR SERVICED & MY FUEL PUMP REPLACED ASAP!! National Highway Traffic Safety Administration (NHTSA), American Honda Motor Company, Inc. (Honda) and McGrath Acura Morton Grove & McGrath Acura of Downtown Chicago are hereby on notice that my RDX was not inspected. I was refused service and the recall has not been properly addressed even though NHTSA issued a recall to replace a defective fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572240February 15, 2024
UNKNOWN OR OTHER
My 2019 Acura RDX was parked at Sam's Club for less than hour. After I put items in the car I closed the driver's side door and the rear windshield shattered. I had to file a claim for the repair work and was notified by the technician that pieces of glass could not be removed out of the liftgate which will further depreciate the value of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571924February 14, 2024
UNKNOWN OR OTHER
My back windshield just shattered out of no where as I was getting in my parked car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572017February 14, 2024
UNKNOWN OR OTHER
Rear lift gate window shattered spontaneously with no warning signs. Have photos. Glass breakage to be repaired. If shatter occurs during vehicle operation, the driver can be startled causing an accident. Also, shatter simulates gun shot sound, which can also startle driver into an accident. Recurring issue on this model based on Google search comments. Post-repair claims state that residual glass remains in the lift gate panel, which can only be removed by manufacturer’s service department for a fee. As the window is the same part number, issue will repeat perpetually.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571622February 13, 2024
UNKNOWN OR OTHER
I parked my car at my work parking lot and when i left the parking lot, my rear windshield window suddenly shatter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571317February 11, 2024
VISIBILITY/WIPER
Rear windshield spontaneously shattered while parked. This happened a second time while waiting at a stop light. First incident December 2021, second incident December 2023. Both times had Safelight replace the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570462February 7, 2024
UNKNOWN OR OTHER
My rear window exploded while my car was parked in the target parking lot, I had them run cameras to see if it was someone who broke my back window but it showed no one near my car during the explosion… while researching online I noticed that there was a lot of complaint about a default in the rear defroster and that was what might have caused the explosion…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570262February 6, 2024
UNKNOWN OR OTHER
My rear window has shattered twice in 1 year 11/22 &12/23.. @ no fault of my own..both times I get in car close door & window just shatters, I had kids in truck bck seat, Acura should take accountability for this issue something to do wt rear defroster, but when will it happened again it’s dangerous, & they will not recall those bck windows
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570324February 6, 2024
VISIBILITY/WIPER
After leaving work at 5pm on 1/22/24, I entered my car which had been parked since 8am. After I entered the vehicle and closed the driver's side door, the Rear Window shattered. A large whole presented and left shards of glass in the rear cargo area of the vehicle. Thankfully, the car was parked otherwise someone could have been injured if traveling on the roadway. There were no warning lights, the car was not moving, etc. I droved the vehicle approximately a half mile to the Acura dealership and I was told they could not help me, that this is a known issue to Acura and is caused by a faulty rear-window defroster. I was informed that I was the second car that same day to show up with a shattered rear window. The service technician advised me take my car to a repair shop and to contact Acura about this known issue. I notified Acura of the issue and they have been playing cat/mouse to take responsibility and to reimburse me for the repair work. I have photo's of the shattered window which I can provide. I had the rear-window replaced at my own expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569709February 3, 2024
UNKNOWN OR OTHER
The rear windshield spontaneously cracked/shattered while the car was parked. Had to drive home with a broken windshield and it continued to crack. No warnings or indications that this would happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569720February 3, 2024
VISIBILITY/WIPER
Rear back glass shattering while vehicle was parked in driveway and not running. No one in vehicle. This is the second time the back windshield has shattered on the vehicle. No other incidents to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568465January 29, 2024
VISIBILITY/WIPER
Rear windshield spontaneously shattered. Opened and closed passanger door after being parked overnight. After closing the door, I heard what I thought was some ice dropping behind the vehicle. It turns out the rear glass shattered. There was a hole in the center, and multiple cracks on both edges, with the entire glass shattered like a mosiac. Currently awaiting on a replacement (+1 week for a Safelite replacement). After researching I see there is a class action lawsuit, and that replacement components are potentially identical, meaning this could happen again while driving or parked. The dealership pointed me toward insurance, which has a glass hotline to schedule replacement after deductable. There was no evidence of an impact inside or around the vehicle, and there were no formal investigations by police or insurance. There were no warning lamps or other symptoms of an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568222January 27, 2024
UNKNOWN OR OTHER
Rear window shattered by itself, no object hit the window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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