2021-2022 Alfa Romeo Stelvio Uconnect Box Service Message
A manufacturer communication, NHTSA ID 10230338, addresses issues with the Uconnect system in 2021-2022 Alfa Romeo Stelvio and Jeep Renegade vehicles. Owners may see a "Uconnect Box requires service" message or experience problems with remote operations and vehicle information. This is resolved by…
David Chen2022 Alfa Romeo Stelvio
Também se aplica a
- Jeep Renegade
- 2021–2022
Alfa Romeo has released a manufacturer communication, NHTSA ID 10230338, regarding Flash Over The Air (FOTA) software updates for the Global Telematics Box Module (TBM2) in certain 2021-2022 Alfa Romeo Stelvio and Jeep Renegade vehicles. This bulletin provides information on the latest updates and outlines the steps customers will need to take. This communication is relevant for owners experiencing issues with their Uconnect system.
Symptoms
Owners of an affected 2022 Alfa Romeo Stelvio manufacturer_communication may experience one or more of the following issues related to their Uconnect system:
- A message displayed on the radio screen stating: "Uconnect Box requires service. Please visit an authorized dealer."
- Remote operation features are not working.
- Vehicle information is not working or providing incorrect data.
- The vehicle finder function is not working.
Trigger Conditions
Remote operations may specifically fail if the vehicle's ignition has been off for more than 7 days but less than 21 days.
Repair Procedure Summary
The resolution for these issues involves a two-step Flash Over The Air (FOTA) software update for the Global Telematics Box Module (TBM2). The first step updates the software from version 3.8i to 3.8j2+, followed by a second step updating from 3.8j2+ to 4.30. These updates are delivered wirelessly.
Important Warnings
No dealership visit is required for these updates. Both steps of the TBM updates are sent over the air directly to the vehicle.
Owner Action
Customers will receive these updates automatically. They may see a message displayed on the radio screen indicating the update process. Since these are FOTA updates, there is no need to schedule a service appointment with a dealer for this specific issue related to the 2022 Alfa Romeo Stelvio manufacturer_communication.
Source: NHTSA ID 10230338
Frequently Asked Questions
- What does the 'Uconnect Box requires service' message mean?
- This message indicates an issue with your vehicle's Global Telematics Box Module (TBM2), which handles Uconnect services like remote operations and vehicle information. It is addressed by a software update.
- Do I need to take my Alfa Romeo Stelvio to the dealer for this Uconnect issue?
- No, a dealership visit is not required. The necessary software updates for the TBM2 are delivered wirelessly via Flash Over The Air (FOTA) technology, as detailed in NHTSA ID 10230338.
- What software versions are involved in the TBM2 update?
- The update process involves two steps: first, the software is updated from version 3.8i to 3.8j2+, and then from 3.8j2+ to version 4.30.
- Why are my remote operations not working?
- If your vehicle's ignition has been off for more than 7 days but less than 21 days, remote operations may temporarily stop working. This specific condition, along with other Uconnect problems, is resolved by the TBM2 FOTA software updates.
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