Volkswagen Tiguan Complaints (2021)

135 consumer complaints on file.

#11612524September 4, 2024
UNKNOWN OR OTHER
The overhead console started separating from the headliner which was annoying but I didn’t think much of it. A few days later the console was dangling just held up by wires. I taped it back up but while I’m driving it fell again. You can’t see to drive letting it dangle so I had to hold it up while driving. It takes a lot of attention away from the road when you’re messing with the console to drive. The part is back ordered so it hasn’t been fixed yet. I Juat keep taping it up but the sun melts the glue or something. It’s a daily chore before driving. For what I see this is happening to a lot of Vw Tiguan owners
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612104September 2, 2024
ENGINE, POWER TRAIN
PCV Failure causing the timing cover to leak oil and causing the oil pan to crack. This is a known issue with VW TSI engines. This PCV is a major issue not only causing the damage above but others are having to replace the rear main seal and crank case because of this. It's now in the shop for the next week and I'm out of a vehicle for the next week. This is not the only problem I've had with this vehicle. The last problem I had was the housing unit of the overhead lights, sunroof controls and sos when hanging down and broke out of nowhere. The plastic melted and cracked. It was replaced but was not put back together properly. There are now gaps where it should be tightly sealed. The glove comparent arm is broken. There are wheel bearings issues too we are trying to pin point the issue. The hits keep coming and the car is just a money pit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608462August 14, 2024
EXTERIOR LIGHTING, VISIBILITY/WIPER
The overhead control console breaks free and falls down in front of the rear view mirror. Inspecting the broken console, the screws are to tight causing the plastic to fatigue and eventually break. Searching this issue on reddit, it seems common enough, people have had them fall when closing a door, pots holes ect. Mine broke free when giving over a speed bump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606160August 2, 2024
ENGINE
We were driving to Mci airport. We felt car jerk. Was able to continue driving. Got off at exit. Pulled over looked under hood, didn’t see anything. Pulled away felt it pulling back. Was able to make it home at just 60 miles an hour. The care would hesitate and jerk if going up slight hill or accelerating. Took to shop. They said it was pvc valve. Which caused crack in oil pan as well as timing chain cover. It also coated under car in oil. I did some research and this seems to be a fairly common issue. Same issue and results. Some of them had less miles than mine but most were around the range. I think if you investigated these engines no matter what vehicle Vw put them in you will find a common thread. I would appreciate your research and feedback in this matter. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604374July 24, 2024
AIR BAGS
I scraped the curb with my passenger front tire and all my side air bags deployed. There was no other damage done to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603405July 19, 2024
ELECTRICAL SYSTEM
CLIMATE CONTROL STOPED WORKING JUST FLICKERS ON AND OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602396July 15, 2024
UNKNOWN OR OTHER
The control panel that controls the sunroof and lights fell from my roof. It was hanging down blocking my view so I could not drive. I brought it to my dealer who said it was still under warranty and proceeded to fix the problem. I still have to go back because they have to order another part. I have read several other complaints about the same issue. I have always bought VW and this is the first time I had an issue like this! I believe this should be a recall since it has happened to so many others. It is a very dangerous situation . Thank god I wasn’t driving in the highway this would of ended quite different!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599288July 5, 2024
WHEELS
on the 3rd windshield in less than 1 year... the smallest impact breaks the windshield. There is a major problem with fragile windshields in the VW line.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597179June 27, 2024
UNKNOWN OR OTHER
In July of 23 went to get in my car and when I opened the door the center console was hanging down by wires blocking the rear view mirror and part of the windshield. Car was fixed at the dealer . Yesterday 6/26/2024 went to get in my car and the same thing has happened again !!!! . Can’t see out my rear view mirror and part of my view is blocked from looking out the windshield creating massive safty issues until it can get fixed. ( tape does not hold to keep it out of the way ) Also was told that VW will not cover the costs of repair this time even though it has been less than a year since it happened last time . This is a massive safty issue that affects driving and could very easily cause an accident at any time!!!!!!!.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596620June 25, 2024
UNKNOWN OR OTHER, VISIBILITY/WIPER
Center console above rear view mirror has broken and fallen from ceiling for the 2nd time. It as repaired in Aug 2023 after this happened the first time. This is a DEFECT and it needs to be addressed ASAP! If this falls from the ceiling while driving, its very dangerous and most likely would cause an accident. I will be calling dealer tomorrow and it better be repaired under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592290June 3, 2024
VISIBILITY/WIPER
While I was driving today, I heard a loud pop. It was caused by the car's overhead console (it houses the controls for the sun roof, garage opener, cabin lights, etc) suddenly detaching. Apparently, a lot of owners of this same VW model has reported the same issue and several has reported it as a recurring issue. You can find details here [XXX] I am concerned about the safety issues resulting from this defect. First, it causes a distraction that can result in an accident. 2nd, the console broke off on all 4 locations where it is secured in place by screws. Due to this, I was unable to put it back in place causing the console to just dangle while I was driving. Since the console is directly behind the rear view mirror, it was blocking my view of the mirror. I advise the board to examine the design of this console as the plastic ring where the screw mounts is so thin. Even if I get a replacement console, I am afraid this will happen again, as reported by several owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592186June 3, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2021 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive. The low oil level warning light was illuminated. The vehicle was towed to an independent mechanic, who observed a crack in the oil pan. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to the independent mechanic, who then diagnosed a failure with the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 50,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583852April 18, 2024
SERVICE BRAKES, STEERING, POWER TRAIN
On 4/6/24 the steering wheel locked while driving the car . Causing the car to go off the road into a 40 ft ditch and hit a tree
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11582821April 13, 2024
UNKNOWN OR OTHER
Overhead Sunglass holder they brake easily such as the 2 clips that hold the cover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578899March 22, 2024
VISIBILITY/WIPER
We have a cracked windshield and VW has not been able to provide us with a replacement windshield. I have contacted VW parts at the dealership, called VW care, and called harrs auto glass. No one can get me any info on when a new windshield will be available for my car. I'm told the windshield is on backorder with an unknown ETA. I have been waiting for a windshield for 1 year with no news.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576818March 12, 2024
VISIBILITY/WIPER
The front windshield is very fragile. I am now replacing it again after having replaced it just a year ago from the same issue. Crack develops and travels across the entire window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575721March 6, 2024
EXTERIOR LIGHTING
The seal on the passenger headlight on my 2021 Tiguan failed and condensation accumulated in the light. After a short while, the light shorted out and needed to be replaced. The dealer I went to was not very responsive and stated the light was on backorder and they could not obtain. Once the light shorted, the dealership took the car overnight, provided a loaner and replaced the headlight. For the record, I do not know if the light is VW or after-market and do not care as long as it continues to work. This is important b/c now the driver headlight seal failed and the light shorted out. Same story with the headlight on backorder and the dealership will not replace nor provide a loner. It is apparent the headlights used in VW Tiguans are faulty and run the risk of shorting out. So I am left a leased vehicle that is literally not legally fit to drive - no head light, turn-signal is also not operable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575666March 5, 2024
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
My Tiguan was towed on [XXX] to Beyer Volkswagen [4017 Valley Pike, Winchester, VA 22602] for service to repair a sudden and unexpected vehicle failure. On [XXX], I started the Tiguan and noticed a hard start. I drove the vehicle about 4 miles down the road and noticed a smell of gasoline when I stopped and opened the door. I immediately drove the car home at which point I noticed gasoline on the road and driveway, as well as a heavy persistent smell of gas. I moved the vehicle to the road and had it towed [$95 at my expense] to Beyer VW for service. This failure rendered the vehicle undrivable and luckily was able to get it towed before it became engulfed in flames. [XXX], after getting the vehicle back for 1 week (dealership claiming repair fixed) the problem was not fixed and in fact gas spewed from the engine at a higher rate. Pictures attach showing about of gas which instantly dispelled at start and move from driveway to road. This is a critical vw problem that will result in fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575327March 4, 2024
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? GPS, it intermittently does not work and so difficult to inspect upon request How was your safety or the safety of others put at risk? Directions not available on GPS system leading to incorrect turns, potential accidents and other dangers of relying on a map system Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer (VW) was contacted, Case# 06128548 closed without resolution with a possible software update planned but no expectation of delivery Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, GPS intermittently stopped working about a year ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568536January 29, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2021 Volkswagen Tiguan. The contact stated that while driving approximately 15 - 20 MPH the "Stop and Start Failure" message was displayed. The contact restarted the vehicle and the "Fault Electronic Brake" and "Driver Door Switch Failure" messages became displayed. The contact pulled to the side of the road and opened then closed the front driver’s side door and restarted the vehicle. The contact repeated the process three times however, the messages remained displayed. The contact continued to drive the vehicle at approximately 15 - 20 MPH and the parking brake suddenly activated. Once the parking brake had independently released the contact was able to get to the side of the road and turned off and restarted the vehicle several times. The failure had started occurring more frequently. The contact stated that several other unknown messages were displayed. The dealer had been informed of the failure however, the vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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