Volkswagen Tiguan Complaints (2015)

62 consumer complaints on file.

#11240800July 31, 2019
AIR BAGS, UNKNOWN OR OTHER
CAR STATIONARY, ATTEMPT MADE TO TURN ON 2015 VOLKSWAGEN TIGUAN, ON THE DASHBOARD, THE TERM "ERROR: AIRBAG" CAME UP. ASSESSING ISSUE, OWNER WENT TO CHECK THE STEERING WHEEL AND THE HORN DOES NOT WORK WHICH CAN POSE A VERY DANGEROUS HAZARD WHEN DRIVING RESULTING IN BEING UNABLE TO ALERT DRIVERS OF THE CARS PRESENCE WHEN CHANGING LANES ETC. ELECTRONIC CONTROLS ON DRIVING WHEEL DO NOT WORK RESULTING IN BEING UNABLE TO CONTROL HANDS FREE OPTION WHEN USING CALL FEATURE, OR OTHER FEATURES RESULTING IN DISTRACTED DRIVING AND COMPROMISING PASSENGERS SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196024April 13, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE PARKING BRAKE IS PERMANENTLY SHORTED OUT. I BOUGHT THIS AS A USED CERTIFIED PRE-OWNED VEHICLE. I'VE HAD TO REPLACE THE BATTERY IN LESS THAN ONE YEAR. CHRONIC PROBLEMS WITH GENERAL BRAKING SYSTEM. SEVERE ELECTRICAL PROBLEMS. EXAMPLE: MY RADIO WILL MOT STAY OFF, WHEN CAR IS PARKED, KEY REMOVED AND ALARM IS SET. RADIO STILL RUNS. I GET THE MESSAGE "CANNOT READ SD CARD" ON THE CONSOLE. I HAVE HAD TO JUMP MY BRAND NEW BATTETY 10-15 TIMES. THAT IS LESS THAN SIX MONTHS OLD. VW AMERICA HAS IGNORED MY REQUESTS FOR HELP, AND IT ALLEGEDLY IS STILL UNDER THE COP WARRANTY AND UNDER MANUFACTURER WARRANTY AS WELL. THE CAR IS UNSTABLE ON THE FREEWAY, DOESN'T STEER WELL AND I'M AFRAID I'LL HAVE A SEVERE ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185882March 11, 2019
ENGINE
THESE ENGINES ARE SUSCEPTIBLE TO CARBON BUILD-UP, WHICH MAKE THEM RUN EXTREMELY ROUGH, JERK, MISFIRE, AND OVERALL CANNOT GET UP TO SPEED WHEN COLD. THIS IS DANGEROUS, A WASTE SINCE MPG FALLS DRASTICALLY, AND COULD RESULT AN ACCIDENT. OVER NORMAL WEAR AT 70,000 MILES, MY TIGUAN NEEDED A MANUAL CARBON BUILD-UP REMOVAL FROM THE ENGINE CYLINDERS. THIS SERVICE COST OVER $1,200 FROM THE DEALER, WHICH IS OBVIOUSLY CAUSED BY A MANUFACTURE/ENGINEERING DEFECT! THIS PROBLEM IS WELL KNOWN ONLINE FROM OTHER VW OWNERS AND THE DEALERS, AS THE SERVICE ADVISERS KNOW RIGHT AWAY WHEN YOU DESCRIBE THE SYMPTOMS. PLEASE, HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175111February 7, 2019
SEATS
THE PASSENGER SEAT BURNT MY BUTT FROM THE SEAT HEATER IT TOOK MY SKIN OFF MY BUTTOCKS AND VEHICLE WAS IN MOTION FOR ABOUT 20 MINUTES ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11145249November 4, 2018
UNKNOWN OR OTHER
WHILE TRAVELING ABOUT 50 MPH, THE PANORAMIC SUNROOF IMPLODED, SHOWERING THE INTERIOR OF THE VEHICLE WITH SHARDS AND CHUNKS OF GLASS OF ALL SIZES. WE WERE IN THE STATE OF OHIO, NEAR THE CITY OF ATHENS ON STATE HIGHWAY 124. WE DID NOT GO UNDER AN OVERPASS OR BRIDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124032September 2, 2018
AIR BAGS
VOLKSWAGEN HAS A RECALL FOR MANY OF THEIR VEHICLES INCLUDING THE 2011- 2014 TIGUAN DUE TO FAULTY CLOCK SPRINGS. THE VEHICLE WE HAVE IS A 2015 TIGUAN WHICH HAS ALSO SUFFERED A CLOCK SPRING FAILURE. THE EARLIER RECALL HASN'T COMPLETELY FIXED THE ISSUE AND SHOULD BE PROBABLY BE EXTENDED TO ADDITIONAL VEHICLES INCLUDING THE 2015 TIGUAN. IT'S A COSTLY REPAIR AND ONE THAT SHOULD NOT BE OCCURRING. THE VEHICLE WAS FINE ONE MOMENT AND THE PROBLEM WAS FIRST DISCOVERED WHILE DRIVING SLOWLY AND MAKING TURNS IN A PARKING LOT ON 8/5/2018 "NHTSA HAS RECEIVED 90 COMPLAINTS OF CLOCKSPRING FAILURE SINCE THE 2015 RECALL, INCLUDING SEVERAL THAT WERE MADE AFTER THE REMEDY OF THE 2015 RECALL, INDICATING THE EARLIER RECALL HADN'T SOLVED THE ISSUE FOR ALL VEHICLES. THE 2015 RECALL INVOLVED 2011-14 MODEL YEAR GOLF, GTI, JETTA AND TIGUAN, 2010-14 MODEL YEAR PASSAT AND CC, 2012-14 MODEL YEAR JETTA SPORTWAGEN AND 2010-13 MODEL YEAR EOS CARS. THE FACT THAT AN INVESTIGATION HAS BEEN ORDERED DOES NOT MEAN THAT ANOTHER RECALL WILL FOLLOW; AN INVESTIGATION IS TYPICALLY FOLLOWED BY AN ENGINEERING ANALYSIS AND THEN A RECALL IF THE ISSUE WARRANTS IT. IF YOU SUSPECT THAT YOUR VEHICLE MAY HAVE THIS ISSUE, YOU CAN CONTACT NHTSA AT SAFERCAR.GOV TO FILE A COMPLAINT." SOURCE: JAY RAMEY, ASSOCIATE EDITOR WITH AUTOWEEK READ MORE: HTTPS://AUTOWEEK.COM/ARTICLE/RECALLS/NHTSA-INVESTIGATE-415000-VW-VEHICLES-AIRBAG-ISSUE#IXZZ5PYPQQEJM READ MORE: HTTPS://AUTOWEEK.COM/ARTICLE/RECALLS/NHTSA-INVESTIGATE-415000-VW-VEHICLES-AIRBAG-ISSUE#IXZZ5PYOSDWDG"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099378June 3, 2018
AIR BAGS, ELECTRICAL SYSTEM
THE AIRBAG WARNING LIGHT CAME ON, AND THE CONTROLS ON THE STEERING WHEEL DO NOT WORK, AND THE HORN WILL NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093986May 15, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
OCT 19TH, 2017 CLOCK SPRING BROKE, WHILE EXITING OUT OF PARKING LOT, FOLLOWED BY AIRBAG WARNING LIGHT APPEARING ON DASHBOARD, ALONG WITH ALARM SOUND. AS I CONTINUED TO DRIVE ON SIDE STREET, I WAS NOT ABLE TO USE MY HORN AS ANOTHER STARTED TO ENTER MY LANE. UPON RETURN TO PARKING LOT, WHILE CAR WAS IN DRIVE, MY STEERING WHEEL LOCKED UP. I BROUGHT THE CAR INTO MY DEALERSHIP FOR REPAIRS THAT NEXT MORNING (10/20) MARCH 15TH, 2018 THE CLOCK SPRING FAILED FOR 2ND TIME, SO I BROUGHT IT BACK TO THE SAME DEALERSHIP FOR REPAIRS (AIR BAG WARNING LIGHT CAME ON SAME AS BEFORE) AND YESTERDAY MAY 14TH, 2018 THE CLOCK SPRING FAILED FOR 3RD TIME. I REQUESTED A TOW TRUCK TO TRANSPORT THE CAR TO THE SAME DEALERSHIP, AS I DO NOT FEEL THAT THIS CAR IS SAFE TO DRIVE AT THIS TIME. IT IS CURRENTLY BEING SERVICED TO REPLACE THE CLOCK SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093298May 11, 2018
STRUCTURE:BODY
VW HAS DOOR LOCK HATCH ACTUATORS THAT ARE HAZARDOUS. THEY BREAK OR FAIL SO MUCH THAT THERE ARE MILLIONS OF COMPLAINTS ON THE INTERNET ABOUT THEM. MY DAUGHTER'S BACK DOOR WOULDN'T OPEN AND NOW WON'T LOCK. THIS IS VERY DANGEROUS WITH CHILDREN IN THE BACK SEAT BECAUSE THE CHILD SAFETY LOCK DOESN'T WORK. VW IS MAKING A FORTUNE ON THIS BECAUSE THEY CHARGE HUNDREDS OF DOLLARS FOR LABOR TO FIX THEM. PLEASE MAKE THEM MAKE MORE RELIABLE AND SAFE DOOR LOCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083441April 5, 2018
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE FREEWAY ABOUT 72 MPH AND SUDDENLY I HEARD A BIG BOOM SOUND, LIKE A GUNSHOT . AND THEN GLASS WAS EVERYWHERE , THE SUNROOF HAD EXPLODED , BUT IT DIDN'T APPEAR TO BE ANY OBJECTS INSIDE THE VEHICLE, AND I DIDN'T NOTICE ANY ROAD DEBRIS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075143February 26, 2018
SERVICE BRAKES
THE BRAKES SIMPLY JUMP WHEN IT'S GOING SLOWLY OVER ROUGHER SURFACE. THE BRAKE PEDALS ALSO SHAKE AND BOTTOM OUT UP AND DOWN. WHEN THIS HAPPENS I GENTLY HAVE TO TAKE MY FOOT OFF THEN REAPPLY PRESSURE ON THE PEDAL. CONSEQUENTLY THE VEHICLE DURING THE MOMENT LOOSE THE BRAKING WHICH COULD RESULT A COLLISION. I HAVE GONE TO THE DEALER SERVICE TWICE IN 2 YEARS BUT THE SERVICE COULD NOT FIND THE FAULT AND BRUSH OFF MY GRAVE SIGHTINGS. THE 2 PREVIOUS REPORTS CONFIRMED THE SAME SYMPTONS AND RESULT. IT NOW IS EVIDENT IN MULTIPLE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051148November 29, 2017
AIR BAGS, ELECTRICAL SYSTEM
MY VEHICLE ONLY HAS 42000 MILES ON IT. 6000 MILES OVER WARRANTY. AS I WAS TURNING I HEARD A RATTLING AND THE AIRBAG LIGHT CAME ON, HORN DOESN'T WORK AND STEERING WHEEL BUTTONS DO NOT WORK. DEALERSHIP SAID IT'S THE STEERING WHEEL CLOCK SPRING IN THE STEERING WHEEL. SAME ISSUE AS 2010-2014 RECALLS. THE PART IS DEFECTED AND DEALERSHIP REFUSES TO PAY FOR IT. IF I WRECK THE AIRBAG WILL NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034395October 18, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1 MONTH OLD AND BATTERY DISCHARGED, TOOK TO DEALER NO ISSUE FOUND , 2 YEARS LATER SAME ISSUE BATTERY DISCHARGED PURCHASED NEW BATTERY WORKED FOR 2 DAYS THEN WOULD NOT START AGAIN. ALTERNATOR NOT CHARGING THE BATTERY, TOOK TO DEALERSHIP THEY SAID NO ISSUE WITH ALTERNATOR OR BATTERY. WHEN I WENT TO START THIS IT SHOWED ALL THE LIGHTS ALL THE SYMBOLS AND THEN COMPLETELY BLANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032777October 10, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WHEN PLACING THE CAR IN REVERSE, THE VIEWING SCREEN SUDDENLY TURNS DARK AND UNVIEWABLE, THEREFORE CREATING A DRIVING HAZARD FOR TODAYS DRIVING REQUIREMENTS. THE COMPANY SAYS THEY CAN'T DO ANYTHING ABOUT THE CONDITION?? THIS HAS OCCURRED IN ALL THE 2 YEARS I HAVE HAD THE CAR. OTHER VW OWNERS HAVE THE SAME CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012234August 2, 2017
POWER TRAIN
DRIVING DOWN THE FREEWAY GOING 70+MPH THE CAR MADE A LOUD THUD, LIKE A TIRE WAS BLOWN, THE WHEEL LOST CONTROL FOR A SECOND THE CAR ALMOST ROLLED. NO ENGINE LIGHT OR TIRE PRESSURE LIGHT CAME ON FOR WARNING. ALL TIRES WHERE INTACT. AFTER PULLING OVER THE CAR AND TRYING TO DRIVE THE CAR LOUD BANGING FROM UNDER THE CAR AND IT COULD NOT BE DRIVEN. WAS TOWED TO A VW SERVICE CENTER. VERY SCARY EXPERIENCE GOING 70MPH ON THE FREEWAY WHICH COULD HAVE ENDED IN A MAJOR CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969700March 31, 2017
UNKNOWN OR OTHER
I PULLED MY 2015 TIGUAN OUT OF MY GARAGE AND BACKED OUT OF MY DRIVEWAY. I STARTED TO DRIVE BUT THERE WAS A STOPPED SCHOOL BUS A BLOCK AHEAD OF ME WITH CARS STOPPED BEHIND IT. I DROVE ABOUT 20 FEET AT NO MORE THAN 5 MPH AND STOPPED BEHIND THE LINE OF CARS AHEAD OF ME. SUDDENLY I HEARD A LOUD EXPLOSION AND TINY WHITE SHARDS OF GLASS WERE COVERING ME AND THE ENTIRE CABIN. I LOOKED UP AND SAW MY SUNROOF HAD EXPLODED AND BUBBLED UP. I TURNED MY CAR AROUND TO RETURN HOME AND CHUNKS OF GLASS STARTED TO FALL ON ME. WHEN I WAS SAFELY BACK IN MY DRIVEWAY I CALLED MY VW DEALERSHIP (PLATINUM VW) AND SITE UNSEEN THE RECEPTIONIST TOLD ME A ROCK HIT MY CAR. I TOLD HER NO ROCK HIT MY CAR, I WAS BEHIND A LINE OF STOPPED CARS. SHE TRANSFERRED ME TO A SERVICE ASSOCIATE WHO ALSO, SITE UNSEEN, INSISTED A ROCK HIT MY CAR. AGAIN I PROTESTED AND WAS TOLD TO BRING IN THE CAR. BEFORE I COULD DRIVE IT, I HAD TO REMOVE AS MUCH OF THE GLASS AS POSSIBLE BY BREAKING IT OFF WITH THE BACK OF A SPATULA. I THEN DROVE TO THE DEALERSHIP. THEY TOOK MY CAR AND REFUSED TO LOAN ME A CAR AND TOLD ME I HAD TO PAY FOR A RENTAL CAR AND ALL REPAIRS BECAUSE VW IS NOT RESPONSIBLE. I REPEATED MY STORY TO THE DEALERSHIP AND THEY TOOK PHOTOS OF THE REMAINING GLASS. THEY CALLED THE NEXT MORNING TO INFORM ME THAT THEY HAVE "EVIDENCE" OF AN IMPACT OF A ROCK. THIS IS A LIE. NO ROCK HIT THE CAR. I, PERSONALLY, HAD TO "IMPACT" THE REMAINING SHATTERED GLASS TO REMOVE AS MUCH AS POSSIBLE SO I COULD DRIVE IT TO THE DEALERSHIP WITHOUT MORE FALLING ON ME. THEY REFUSE TO COVERED THIS UNDER WARRANTY AND INSIST I PUT A CLAIM INTO MY INSURANCE BECAUSE IT IS NOT A MANUFACTURING DEFECT. IT IS A MANUFACTURING DEFECT. NOTHING HIT MY CAR. MY CAR WAS STOPPED BEHIND A LINE OF OTHER CARS BEHIND A STOPPED SCHOOL BUS. THERE WAS NO FLYING DEBRIS. VW MUST TAKE RESPONSIBILITY FOR THIS AS THEY ARE WITH OTHER MODELS LIKE AUDI A3, A5 AND BEETLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935512December 15, 2016
SERVICE BRAKES
I WANT TO REFERENCE NHTSA COMPLAINT ID # 10883887, FILED ON 7/11/2016 BY ANOTHER CONSUMER, BECAUSE I HAVE EXPERIENCED EXACTLY THE SAME PROBLEM THAT THEY DESCRIBED WITH THE BRAKES ON MY 2015 VW TIGUAN. AS THEY SAID, THE PROBLEM OCCURS RANDOMLY, TYPICALLY WHEN THE BRAKES ARE APPLIED AT LOW SPEEDS, AND IN MY CASE, SOMETIMES (BUT NOT ALWAYS) IT SEEMS TO BE LINKED WITH APPLYING THE BRAKES ON A ROUGH ROAD THAT HAS POTHOLES OR AN UNEVEN SURFACE. THE VEHICLE LOSES BRAKING EFFECTIVENESS AND IT FEELS AS IF THE BRAKES ARE GRINDING METAL-ON-METAL (CONSISTENT WITH THE OTHER CONSUMER'S DESCRIPTION OF A LOUD GRINDING NOISE). WHEN IT HAPPENS, I HAVE TO RELEASE THE PEDAL AND THEN SLOWLY REAPPLY THE BRAKES - AND THIS DELAY IN EFFECTIVELY STOPPING THE VEHICLE COULD EASILY CAUSE AN ACCIDENT. ALSO, I WANT TO NOTE THAT THIS IS NOT THE SAME AS THE RAPID "PUMPING" OF THE BRAKES THAT OCCURS AUTOMATICALLY DURING HARD BRAKING WITH ANTILOCK BRAKES - THIS "BRAKE GRINDING" PROBLEM IS VERY DIFFERENT FROM THAT, AND ALMOST CERTAINLY NOT NORMAL. IT HAS BEEN AN ISSUE FOR THE ENTIRE LIFE OF THE VEHICLE, AND I HAVE DISCUSSED IT TWICE WITH MY VW DEALER'S SERVICE DEPARTMENT AT MY ROUTINE MAINTENANCE CHECKS. BOTH TIMES THEY HAVE DISMISSED IT, ATTRIBUTING IT TO DUST OR DIRT ACCUMULATING ON THE BRAKES, OR JUST SAYING THAT VW BRAKES OFTEN HAVE "LOUD SQUEALS," WHICH IS VERY DIFFERENT FROM THE GRINDING SOUND THAT I AM REPORTING. NOW THAT I SEE THAT ANOTHER CONSUMER HAS REPORTED EXACTLY THE SAME PROBLEM, I THINK IT MERITS AN INVESTIGATION TO DETERMINE WHETHER THERE IS SOME UNDERLYING DEFECT IN THE BRAKES THAT WOULD WARRANT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914350October 6, 2016
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF GLASS EXPLODED WHILE WE WERE DRIVING DOWN THE FREEWAY. WE WERE SHOWERED WITH GLASS FRAGMENTS INCLUDING TINY SHARDS. SOME PIN PRICK SIZE INJURIES ON HANDS AND ARMS. WE WERE CRUISING AT 70MPH ON I-90 AT THE TIME OF THE EVENT. IT WAS ABOUT 65 DEGREES OUTSIDE AND WE HAD ONE REAR WINDOW DOWN FOR AIR SO INTERNAL TEMPERATURE WAS ABOUT THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883887July 11, 2016
STRUCTURE:BODY, SERVICE BRAKES, SUSPENSION
WE CURRENTLY HAVE AN ISSUE WITH OUR BRAKING SYSTEM IN OUR 2015 VOLKSWAGEN TIGUAN. AT LOW SPEEDS THE CAR DOES NOT BRAKE PROPERLY. THE CAR WILL LOOSE ITS ABILITY TO BRAKE AND WILL MAKE A LOUD GRINDING SOUND. THIS HAPPENS AT RANDOM TIMES AND THE CAR MANUFACTURE CANNOT SEEM TO REPLICATE THE ISSUE. OUR CONCERN IS THAT WE HAVE TAKEN IT TO VOLKWAGEN TWICE; ON THE FIRST OCCASION THEY SAID THERE WAS NO ISSUE AND ON THE SECOND OCCASION THEY SAID IT WAS A BRAKE SEAL ISSUE. THE ISSUE IS STILL OCCURRING AND NOW THEY ARE MAKING STATEMENTS THAT AN OUTSIDE INFLUENCE MAY HAVE CAUSE THIS ISSUE. WE HAVE ASKED THEM TO REPURCHASE THE CAR DUE TO THIS SAFETY ISSUE, BUT THEY HAVE REFUSED AND WE ARE ATTEMPTING TO FIX IT AGAIN TODAY. WE ALSO HAVE ISSUES WITH THE PAINT ON THE CAR AND THE SIRRIUS XM RADIO. ALTHOUGH THESE LAST TWO ISSUES ARE SMALLER, I AM CONCERNED THAT VOLKSWAGEN HAS SOLD A CAR THAT MAY HAVE ELECTRICAL ISSUES, AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806332November 23, 2015
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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