Volkswagen Tiguan Complaints (2010)

110 consumer complaints on file.

#11055787December 20, 2017
ENGINE, POWER TRAIN
TIMING CHAIN TENSIONER FAILURE, CAUSING CATASTROPHIC ENGINE FAILURE AT 77,000 MILES. A NEWER MODEL OF TIMING BELT TENSIONER HAS BEEN USED SINCE DECEMBER 2011. EST. $5000 REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033856October 16, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN TIGUAN. WHILE DRIVING 30 MPH, THE VEHICLE STALLED. PRIOR TO THE VEHICLE STALLING, THERE WAS AN ABNORMAL VIBRATION WHILE DRIVING. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE DRIVING TO THE DEALER (MOLLE VOLKSWAGEN, 808 W 103RD ST, KANSAS CITY, MO 64114, (816) 941-9500) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE TIMING BELT FRACTURED, WHICH CAUSED THE ENGINE AND TURBO CHARGER TO BE DESTROYED. THE CONTACT WAS INFORMED THAT THE ENGINE WAS IRREPARABLY DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025182September 23, 2017
ENGINE
ANOTHER EXAMPLE OF THE WELL KNOWN, WELL DOCUMENTED, AND PRONE TO FAILURE TIMING CHAIN TENSIONER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015634August 16, 2017
ENGINE
I PURCHASED MY 2010 VW TIGUAN A YEAR AGO. AT 10K MILES AS REQUESTED I DID THE OIL CHANGE. A MONTH LATER OR SO OIL STARTED TO LEAK. ONE DAY I DROVE MY CAR TO A STORE AND LEFT THE ENGINE RUNNING BECAUSE I WAS ONLY THERE FOR A FEW MINS. CAME BACK AND MY ENGINE DIED. MY MECHANIC DIAGNOSED IT AND STATED IT WAS THE TIMING BELT THAT WENT. A LOT OF OF PEOPLE HAS BEEN COMPLAINING ABOUT OIL LEAK IN GENERAL WITH THIS VEHICLE. WISH I KNEW SOONER I WOULD HAVE NEVER BOUGHT THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010963July 27, 2017
ENGINE
TIMING BELT TENSIONER FAILURE WITHOUT NOTICE HAPPENED WHILE DRIVING FROM PARKING LOT CHAIN SKIPPED BECAUSE OF CHAIN TENSIONER FAILED CAUSING CHAIN TO SKIP A TOOTH MAKING THE TIMING ISSUES. TOWED TO MECHANIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005323July 14, 2017
ENGINE
OUR TIGUAN STARTED SHAKING AND MAKING A HORRIBLE NOISE WHEN OUR 20 YEAR OLD DAUGHTER ATTEMPTED TO START DRIVING. SHE NOTICED THE CHECK ENGINE LIGHT ON AND THE CAR SUDDENLY STOPPED IN THE MIDDLE OF A CITY ROAD- PRESENTING A DANGER TO HER AS SHE COULD NOT MOVE THE CAR AND WAS NOT IN A SAFE NEIGHBORHOOD. SHE HAD TO WAIT FOR A TOW TRUCK. AT THE REPAIR SHOP, IT WAS DETERMINED THAT THE TIMING CHAIN AND TENSIONER WERE BAD SO THEY WERE REPLACED. AFTER THIS REPAIR THE CAR STILL WOULD NOT RUN SO IT WAS TOWED TO A VOLKSWAGEN DEALERSHIP. THEY TORE DOWN THE ENGINE AND DETERMINED THAT IT NEEDED TO BE REPLACED. THE COST AT THE FIRST REPAIR SHOP WAS NEARLY $1600 AND THE COST TO REPLACE THE ENGINE IS NEARLY $9000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003630July 7, 2017
ENGINE
CAR HAD 90,000 MILES AND STARTED HAVING TICKING ENGINE NOISES. VW DEALERSHIP SERVICE TECHNICIANS DIAGNOSED THE ISSUE AS A TURBO WASTE GATE NOISE ("NOTHING TO WORRY ABOUT AT THIS TIME"). TWO DAYS LATER THE ENGINE STARTS TO ACT LIKE IT'S MISFIRING ALMOST BUCKING THEN WITHIN MINUTES THE ENGINE GOES(WON'T START, TRYING TO START ENGINE JUST 'SPINS'). TOWED BACK TO SERVICE. INTERNAL INSPECTION FROM THEIR TECHNICIANS CONFIRMED BENT PARTS, ETC - $8,000 TO REPLACE ENGINE. MY RESEARCH INDICATES THE PROBLEM WAS WITH THE 2.0T TSI TIMING CHAIN TENSIONER FAILURE AS LISTED IN NHTSA SERVICE BULLETIN #TB-15-12-01 NHTSA ITEM NUMBER 10045560. CERTAINLY THE RESULTS INDICATE THAT WAS THE ACTUAL PROBLEM. ACCORDING TO THE TSB IT SEEMS LIKE THIS IS A KNOWN ISSUE ACROSS MANY VW MODELS/YEARS. WHY OWNERS ARE NOT NOTIFIED OF THIS POTENTIAL ISSUE AND GIVEN A CHANCE TO TAKE ACTION TO FIX IT BEFORE SOMETHING CATASTROPHIC HAPPENS IS DISHEARTENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001951June 28, 2017
ENGINE
TIMING CHAIN FAILED CAUSING COMPLETE ENGINE FAILURE. ENGINE STARTED LOSING POWER WHEN DRIVING HOME. TIGUAN WOULD NOT RESTART ONCE PARKED AND TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001390June 26, 2017
ENGINE
THE TIMING CHAIN SKIPPED OR BROKE WHICH CAUSED A FAILURE. IT COULD NOT BE DETERMINED IF THE TIMING CHAIN WAS THE FIRST TO FAIL OR IF SOMETHING ELSE (TENSIONER FAILURE) CAUSED THE TIMING CHAIN TO BREAK AS A RESULT. THIS RESULTED IN THE VEHICLE BEING TOWED TO THE DEALER SINCE IT WAS NOT SAFE TO DRIVE. I WAS LUCKY THIS OCCURRED WHEN THE VEHICLE WAS IDLING IN A TURN LANE. WHILE IDLING, THE VEHICLE STARTED SHAKING RATHER VIOLENTLY FORE/AFT. I IMMEDIATELY PULLED OF THE ROAD AND TURNED OFF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000215June 20, 2017
ENGINE, POWER TRAIN
FROM MECHANIC AT VW ROSEVILLE. CHAIN TENSIONER FAILED CAUSING SLACK IN TIMING CHAINS, WHICH CAUSED CHAINS TO JUMP TIME AND CAUSED UPPER CYLINDER HEAD DAMAGE. CAR HAS 87,702 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993335June 5, 2017
ELECTRICAL SYSTEM, ENGINE
ON 6/3/17. OUT OF THE BLUE WHILE DRIVING IN THE NEIGHBORHOOD, THE CAR SEEMED TO " HESITATE" - WANTING TO TURN OFF - LASTED ABOUT 20 SECONDS THEN IT WAS FINE UNTIL I ARRIVED TO MY DESTINATION, PARKED THE CAR.. 4 HRS LATER READY TO GO BACK HOME, THE CAR DIDN'T START. CALLED AAA, CHECKED BATTERY- FINE, POSSIBLY ALTERNATOR. ALTHOUGH AAA GUY SAID THE "CRAKING "NOISE WHEN TRYING 2 START THE CAR; DIDN'T THINK WAS ALTERNATOR EITHER. HE WAS PREPPING UP THE CAR 2 B TOWED; THE LIGHTS ON DASHBOARD STARTING FLASHING, STARTED WITH BRAKE LIGHT; LATER ALL THE LIGHTS WERE FLASHING FOR SECONDS & CAR WENT COMPLETELY DEAD. TODAY, 6/5/17 THE MECHANIC TOLD ME DIDN'T FIND ANY COMPRESION IN ENGINE. WOULD HAVE 2 TEAR DOWN 2 SEE WHAT EXACTLY FAILED. SAID TIMING CHAIN COULD HAVE JUMPED TIME . THIS IS A CAR WITH ONLY 88.000 MILES. I BOUGHT IT LAST YEAR- MAY2016- EXACTLY 3 MO. LATER I HAD 2 REPLACE ENTIRE BRAKE SYSTEM; COUPLE MONTHS AFTER THAT I HAD TO GET A NEW ENTIRE FLUSH SYSTEM. ALSO I HAD TO SPEND ON GETTING A KEY LOCK KIT TO REPLACE BREAKS A ROTATE TIRES.,ALIGNMENT- CAR WASNT ALIGNT & OTHER MINOR EXPENSES . WHAT ARE MY OPTIONS WITH THIS CAR? I HAVE A LOAN ON A VEHICLE THAT REQUIRES A NEW ENGINE AND DOESN'T EVEN HAVE 90 000 MILES. ?PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968834March 27, 2017
ENGINE
IT SEEMS TO BE A RECURRING PROBLEM WITH 2010, 2011, AND 2012 TIGUANS. GAS ON THE SPARKPLUGS. THE TIMING CHAIN SENSOR GOES. THEN YOUR ENGINE IS LIKE A HOME RUN IN BASEBALL. ITS GOING GOING GONE!!!!! THATS EXACTLY WHAT HAPPENED TO MY CAR I WENT HALFWAY ACROSS THE STATE AT 5 A.M. GOT HOME AT 11 A.M. AN HOUR LATER THE CAR DIED PERMANENTLY. THERE IS FOUR PAGES OF THIS HAPPENING. ON ARFC.ORG. THE VOLKSWAGEN DEALERSHIP THAT GAVE MY CAR ITS LAST RITES SAID THIS WAS A BIG PROBLEM FOR THOSE 3 YEARS AND WAS WONDERING WHY NO RECALLS. MY CAR HAD 115,00 MILES ON IT. THE OTHER CARS SEEMED TO HAVE ONLY 66-85,000 MILES ON THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953707February 9, 2017
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE EXTERIOR LIGHTING FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE A FUSE FOR THE EXTERIOR LIGHTING OVERHEATED AND CAUSED THE FUSE PANEL TO BECOME DAMAGED. THE FUSE PANEL NEEDED TO BE REPLACED. THE DEALER STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 13V569000 (ELECTRICAL SYSTEM) WAS PREVIOUSLY PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945122January 13, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
STEERING WHEEL ELECTRONIC CONTROLS STOPPED WORKING FOR A FEW MINUTES. NEXT TIME THE CAR WAS STARTED, THE AIR BAG ERROR LIGHT CAME ON. THERE IS A LOUDER THAN NORMAL "BRUSHING" FRICTION NOISE DURING STEERING, AND A METALLIC PING UPON THE FIRST TURN OF THE STEERING WHEEL AFTER STARTUP THAT WAS REPORTED TO TWO VW DEALERS MULTIPLE TIMES OVER THE LAST TWO YEARS. DEALERS CLAIMED NOT TO HEAR ANYTHING. ISSUES WERE NOT ADDRESSED. READING THE SYMPTOMS DESCRIBED BY THE CLOCK SPRING/AIRBAG RECALL, I BELIEVE THERE IS A CONNECTION TO THE ISSUES I'VE BEEN HAVING, THAT HAVE NOW RESULTED IN A PERMANENT AIRBAG MALFUNCTION WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910268September 28, 2016
ENGINE
VEHICLE WAS DRIVEN HOME WITH NO INDICATION OF AN ISSUE BUT VEHICLE WOULD NOT START THE NEXT DAY. BATTERY WAS CHECKED BY AAA AND WAS DEEMED CHARGED AND NOT THE PROBLEM. VEHICLE WAS TOWED BY AAA TO STONE'S GERMAN GARAGE IN SEATTLE WA. AND SGG TOLD ME THE NEXT DAY THAT THE TIMING CHAIN(S) HAD SLIPPED AND THE REPAIR INVOICE IS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909339September 23, 2016
ENGINE
ON 6/23/16 (77000 ESTIMATED MILES) VEHICLE SIGNALED "OIL PRESSURE LOW" IT IMMEDIATELY STALLED WHILE IN MOTION ON THE EXPRESSWAY DURING TRAFFIC HOUR DURING OUR VACATION WHILE IT WAS ON AND WE WERE DRIVING. MIRACULOUSLY WE WERE ABLE TO PUSH THE STALLED VEHICLE TO SAFETY AND THERE WERE NO INJURIES. IT HAS TO BE TOWED TO OUR HOMETOWN. VW DEALERSHIP ADVISED US THAT IT WOULD REQUIRE AN ENGINE REPLACEMENT. THAT THE TIMING BELT HAD TAKEN OUT THE ENGINE. ESTIMATED COSTS OF REPAIRS $7800. OWNER'S MANUAL STATES THAT THE TIMING BELT IS A LIFETIME PART, IT DOES NOT SUGGEST MAINTENANCE OR REPAIR OF IT AT ANY POINT. OUR PRIVATE MECHANIC REPAIRED IT FOR $3800. SPOKE TO VW STATED THAT THEY WOULD NOT REPAIR OR COVER THE COSTS. CASE #161500844 WITH VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898353August 24, 2016
ENGINE
TURBO FAILURE DUE TO INTERNAL MECHANICAL FAILURE. VW WOULD NOT PAY ANY OF THE REPAIR COST OF $2697 DUE TO YEAR/MILEAGE OF VEHICLE. DEALERSHIP DIAGNOSED CHECK ENGINE LIGHT AND SAID THAT IT WAS UNSAFE TO DRIVE OFF THE LOT BECAUSE DRIVING WITHOUT A FUNCTIONING TURBO WILL DESTROY THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894124August 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN TIGUAN. WHILE STARTING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS IMMEDIATELY TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN SKIPPED AND DESTROYED THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872428June 3, 2016
ENGINE
ONE NIGHT I PARKED MY TIGUAN EVERYTHING WAS OK, IN THE MIDDLE OF THE NIGHT MY WIFE WAS GETTING READY TO GO TO WORK COULDN'T GET THE CAR STARTED. NEXT MORNING I RENTED AN OBD2 SCANER AND READ THE CODES. HAD THE CAR TOWED TO THE DEALER SHIP. NEXT DAY THEY CALLED ME AND TOLD BE BECAUSE OF THE TIMING CHAIN TENSIONER FAILING MY MOTOR BASICALLY GRENADED AND THEY NEEDED $7216 TO REPAIR. THE CAR HAD 62K MILES AND IT WAS 6 MONTHS PASSED WARRANTY. I CONTACTED CUSTOMER CARE AND THEY ONLY AGREED TO COVER 50% WHICH LEAVES ME WITH 3K BILL THAT I COULDN'T HAVE AVOIDED. I NEVER KNEW THE TIGUAN HAD A 10K MILE OIL CHANGE SERVICE SO I ALWAYS CHANGED AT 3K. HOW COULD HAVE I AVOIDED THIS FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863782May 8, 2016
SERVICE BRAKES
WAS WAITING AT A RED LIGHT, ON AN INCLINE, CAR STOPPED, WITH MULTIPLE CARS AHEAD. KNEW I WOULD BE WAITING FOR A WHILE FOR THE LIGHT TO CHANGE, SO GENTLY RELEASED SOME PRESSURE ON THE BRAKE. CAR LUNGED FORWARD HITTING CAR AHEAD OF ME AND EACH TIME I DEPRESSED THE BRAKE THE CAR LUNGED, HITTING THE CAR IN FRONT OF ME THREE TIMES. STOPPED THE FRIGHTENING ORDEAL BY DEPRESSING THE BRAKE AND TURNING OFF THE IGNITION. CAUSED NECK AND BACK INJURY, (REPORTED BY THE INJURED, BUT NOT CONFIRMED) OF SHERYL BROWN, DRIVER OF CAR I HIT. GOOGLED SEARCHED THIS PROBLEM AND APPARENTLY OTHERS HAVE REPORTED LUNGING AFTER BRAKING IN BOTH TIGUAN AND TOUREG.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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