Volkswagen Passat Complaints (2009)

152 consumer complaints on file.

#11035303October 20, 2017
UNKNOWN OR OTHER
TAKATA RECALL NHTSA RECALL NUMBER 17V509 SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. RECALL STATUS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE REMEDY REPLACE THE FUEL PUMP CONTROL MODULE AND RELOCATE IT WITHIN THE VEHICLE. SAFETY RISK DESCRPITION A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. MANUFACTURER RECALL NUMBER 20AE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034542October 19, 2017
ENGINE
SUDDEN LOSS OF ENGINE OIL CAUSING ENGINE FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034354October 18, 2017
AIR BAGS, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BACHMAN VOLKSWAGEN, 9652 BLUEGRASS PKWY, LOUISVILLE, KY 40299, (502) 996-8943) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND WORSENED WHILE WAITING FOR THE PART. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034105October 17, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY STALL. MOMENTS LATER, THE VEHICLE COULD BE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER (SUNTRUP VOLKSWAGEN IN ST. LOUIS, MO), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030073September 26, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ON 1 SEPTEMBER 2017, I PARKED MY VW IN MY GARAGE. THERE WERE NO ENGINE LIGHTS ON OR ANYTHING, BUT THE CAR HAD BEEN MAKING A LOUD FAN LIKE NOISE AFTER I REMOVED THE KEY FOB FROM THE IGNITION. ITS BEEN DOING THAT SINCE I BOUGHT IT. I DIDN'T START THE CAR BACK UP UNTIL 5 SEPTEMBER 2017 AFTER RETURNING FROM A WEEKEND WITH FAMILY. WHEN I STARTED MY VW UP I NOTICED THAT THE ENGINE LIGHT WAS NOW ILLUMINATED. I WAITED ABOUT A WEEK BEFORE I TOOK ANY ACTION HOPING THAT THE LIGHT WOULD JUST GO AWAY ON ITS OWN, BUT IT DIDN'T. ON 12 SEPTEMBER I TOOK THE CAR TO THE NEAREST AUTOZONE AND TOOK ADVANTAGE OF THEIR FREE ENGINE LIGHT DIAGNOSTIC CHECK. THE ERROR CODES READ "P0171 SYSTEM TOO LEAN (BANK 1)" AND "P12A2 FUEL RAIL PRESSURE SENSOR INAPPROPRIATELY HIGH." AT THE TOP OF THE PAPER IT STATED THAT THE MOST LIKELY SOLUTION FOR THESE ERROR CODES WAS TO REPLACE THE FUEL PUMP. ONCE I RETURNED HOME I CALLED THE LOCAL VOLKSWAGEN DEALERSHIP AND TOLD THEM WHAT THE PROBLEM WAS, THEY TOLD ME THAT THERE WAS A RECALL OUT FOR MY MODEL VEHICLE, BUT THERE IS NO FIX AT THE MOMENT. I THEN WENT ONLINE TO SEE FOR MYSELF, THE MANUFACTURER RECALL NUMBER IS: 20AE AND THE NHTSA MANUFACTURER NUMBER IS: 17V509. I AM NOT SURE WHAT CAUSED THE VEHICLE TO RANDOMLY START HAVING THESE ISSUES. I DO NOT FEEL SAFE DRIVING THE CAR OUT OF TOWN ANYMORE, I ONLY DRIVE IT TO AND FROM WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022813September 12, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JOSEPH VOLKSWAGEN (3813 MONTGOMERY RD, CINCINNATI, OH 45212, PHONE NUMBER: (800) 551-4240) AND WAS INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022914September 12, 2017
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER (HERITAGE VOLKSWAGEN PARKVILLE, 9215 HARTFORD RD, PARKVILLE, MD 21234) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD THE VEHICLE TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003908July 9, 2017
ENGINE
CAR WAS PARKED AND WOULD NOT START. HAD TOWED TO MECHANIC--CASTASTROPIC ENGINE FAILURE DUE TO BROKEN TIMING BELT TENSIONER. 105K MILES--MAINTENANCE UPKEPT. OBVIOUSLY THERE IS A LATENT DEFECT IN THE TENSIONER SYSTEM OF THE TIMING CHAIN THAT CAN CAUSE THE CHAIN TO JUMP A TOOTH IN THE VEHICLES CAMSHAFT, WHICH CAUSES SERIOUS AND SOMETIMES FATAL DAMAGE TO THE ENGINE. UNFORTUNATELY THE DEFECT IS IMPOSSIBLE FOR CAR OWNERS TO DISCOVER, BUT AUDI AND VOLKSWAGEN KNEW OF THE TENSIONER SYSTEM PROBLEM SINCE AT LEAST JUNE 2010. NORMALLY, THE TIMING CHAIN IS MEANT TO FUNCTION PERFECTLY FOR AT LEAST 120,000 MILES. BECAUSE THE SYSTEM IS NOT ON THE SCHEDULE FOR RECOMMENDED MAINTENANCE FROM THE MANUFACTURERS. HOWEVER, WITH THE DEFECTIVE TENSIONER, THE TIMING CHAIN FREQUENTLY FAILS WELL BEFORE THAT MARK, BUT OFTEN AFTER THE WARRANTY HAS EXPIRED. THIS ISSUE CAUSED MY ENGINE TO HAVE CATASTROPHIC ENGINE FAILURE. WHY HAS THE VW OWNERS NOT BEEN NOTIFIED AND WHY HASN'T THE NTSB DONE ANYTHING ABOUT THIS. 7K+ TO GET A NEW ENGINE. THIS IS AN INTERNAL PART AND NOT A SCHEDULED MAINTENANCE ISSUE.VW SHOULD BE HELD ACCOUNTABLE. PEOPLE DON'T HAVE MONEY TO PURCHASE A CAR AND HAVE THE ENGINE FAIL BEFORE CAR IS PAID FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984390May 8, 2017
ENGINE
CAM CHAIN TENSIONER FAILURE. DRIVING DOWN ROAD ENGINE STARTED TO RUN ROUGH THEN STOPPED GOT CAR BACK TO HOUSE (75 YARDS) HAD CAR TOWED TO VW DEALER PAID $140.00 FOR DIAG.L MAJOR ENGINE DAMAGE FROM CAM CHAIN TENSIONER FAILURE VALVES AND PISTON DAMAGED COULD HAVE BEEN MAJOR SAFETY PROBLEM IF ON MAJOR ROAD ( DANGEROUS UNSAFE )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983809May 6, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
THE CAR HAD BEEN DRIVEN A SHORT DISTANCE AND PARKED. SHORTLY AFTER THAT IT CAUGHT ON FIRE AND WAS DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10983728May 5, 2017
AIR BAGS
DEALER HAS NO REPLACEMENT PARTS TO FIX THE RECALLED AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954890February 15, 2017
ENGINE
I BOUGHT THIS CAR UNAWARE OF A CARBONIZATION ISSUE ON THE VALVES\. THE CARBON BUILD UP CAUSES A MISSFIRE READ AND A LEAN FAULT IN LEFT BANK. THE MISSFIRE ISSUE MAKES THE VEHICLE VIRTUALLY UNDRIVABLE WHICH PUT ME AND MY FAMILY IN DANGER AT THE TIME THIS OCCURD. ACCORDINGLY AFTER PLENTY OF RESEARCH THIS APPARENTLY IS A VERY COMMON ISSUE AND IS A MANUFACTURE ISSUE SINCE THE ISSUE COULD BE SOLVED BY PLACING THE FUEL INJECTORS BEHIND THE VALVES TO CLEAN THEM INSTEAD THEY ARE COSTING CONSUMERS OBSCENE AMOUNTS OF MONEY AND PUTTING THEIR LIVES AT RISK FOR NO OTHER REASON THEN TO NOT FIX THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949927February 6, 2017
AIR BAGS
TAKATA RECALL. AS OF FEBUARY 6TH THEY HAVE NOT ISSUED A FI FOR MY CAR AFTER 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946369January 19, 2017
ENGINE
VEHICLE STARTED ROUGH AND WAS VIBRATING. SHUT OFF AND VEHICLE WOULD NOT RESTART. TOWED TO DEALER WHO INFORMED THAT AN INTERNAL FAILURE OCCURRED CAUSING THE TIMING CHAIN TO SLIP AND THAT THE ENGINE WOULD NEED TO BE REPLACED. DEALER INFORMED ME THAT, "THESE THINGS JUST HAPPEN SOMETIMES". HOWEVER, AN INTERNET SEARCH REVEALED THAT THIS IS AN ONGOING AND REPEATED ISSUED FOR MANY VW AND AUDIT OWNERS AND THAT THERE ARE THREE CLASS ACTION LAWSUITS FILED FOR TIMING CHAIN TENSIONER PROBLEMS. VW OF AMERICA WAS NOT HELPFUL. WHY SHOULD THE CONSUMER BE OUT THOUSANDS OF DOLLARS FOR ENGINE REPLACEMENT FOR WHAT SHOULD BE A KNOWN DEFECT. THE VEHICLE ONLY HAS 105,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938333December 28, 2016
ENGINE, POWER TRAIN
THERE IS A LATENT DEFECT IN THE TENSIONER SYSTEM OF THE TIMING CHAIN THAT CAN CAUSE THE CHAIN TO 'JUMP A TOOTH' IN THE VEHICLE'S CAMSHAFT, WHICH CAUSES SERIOUS AND SOMETIMES FATAL DAMAGE TO THE ENGINE. UNFORTUNATELY THE DEFECT IS IMPOSSIBLE FOR CAR OWNERS TO DISCOVER, BUT AUDI AND VOLKSWAGEN KNEW OF THE TENSIONER SYSTEM PROBLEM SINCE AT LEAST JUNE 2010. NORMALLY, THE TIMING CHAIN IS MEANT TO FUNCTION PERFECTLY FOR AT LEAST 120,000 MILES. BECAUSE THE SYSTEM IS NOT ON THE SCHEDULE FOR RECOMMENDED MAINTENANCE FROM THE MANUFACTURERS. HOWEVER, WITH THE DEFECTIVE TENSIONER, THE TIMING CHAIN FREQUENTLY FAILS WELL BEFORE THAT MARK, BUT OFTEN AFTER THE WARRANTY HAS EXPIRED. THIS ISSUE CAUSED MY ENGINE TO HAVE CATASTROPHIC ENGINE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936198December 19, 2016
AIR BAGS
I RECEIVED A NOTICE FROM WV IN APRIL 2016. IT IS NOT DECEMBER OF 2016 AND NOTHING HAS BEEN DONE TO ADDRESS THIS RECALL. IN ADDITION TO THE RECALL I DO HAVE THE AIRBAG LIGHT ON, IN THE DASHBOARD SIGNALING THAT SOMETHING MUST BE DONE ASAP. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910170September 28, 2016
ENGINE
2009 VOLKSWAGEN PASSAT TIMING BELT/CHAIN TENSIONER PROBLEM IN JULY 2016 MY MOTHER-IN-LAW WAS LEAVING WORK, WHEN SHE TRIED STARTING THE CAR IT DIDN'T STARTED. SOMEONE IN THE PARKING VOLUNTEERED TO HELP HER. THEY DECIDED TO JUMP START THE CAR WITH A JUMP BOX, THE CAR STARTED AND SHE MADE IT HOME. ONCE SHE GOT HOME SHE TRIED TO START THE CAR AND IT DID NOT START. SHE IS A SINGLE MOTHER AND DO NOT MAKE A LOT OF MONEY TO FIX HER CAR, AFTER A MONTH AND HALF OF THE CAR BEEN PARK AT HOME AND TAKING RIDES FROM WHOEVER CAN TAKE HER, WE DECIDED TO GET A MECHANIC THAT WORKS FOR VW DEALERSHIP. HE CAME AND FULLY CHECKED THE CAR AND TOLD US THAT THE TIMING CHAIN/BELT JUMPED AND THAT ENGINE IT'S OUT OF TIME, WHICH IT COULD HAVE BEEN CAUSED FROM A BAD TENSIONER. HE SAID THIS IS A REAL BAD ISSUE THAT COULD CAUSE THE VALVE TO BE BENDED. HE GAVE US AN EXPENSIVE PRICE TO FIX THE CAR, SO WE DECIDED TO WAIT AND BE PATIENCE AND BE OPTIMISTIC THAT IT WASN'T THAT SINCE MY MOTHER IN LAW DOESN'T HAVE THE MONEY TO FIX IT. A MONTH LATER WE DECIDED TO GET OTHER MECHANICS TO GET DIFFERENT OPINIONS, THEY ALL SAID IT WAS THE SAME ISSUE. ONE OF THE MECHANICS CAME AND CHECKED THE PRESSURE OF THE ENGINE AND IT STAY ON 0 AND THAT'S WHEN HE CONFIRMED THAT VALVES ARE BENDED. I HAVE CHECKED ABOUT THIS PROBLEM ON THE INTERNET AND MANY PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE AND VW KNOWS ABOUT THIS ISSUE FOR SOME TIME, I ALSO SEE THERE IS A LAWSUIT GOING ON THIS ISSUE. I CAN'T BELIEVE AND IT SHOULD NOT BE ACCEPTABLE THAT VW KNOWING OF THIS PROBLEM, IT'S NOT DOING ANYTHING ABOUT FIXING THIS PROBLEM. THIS ISSUE COULD CAUSE VARIETIES OF ACCIDENT ON THE STREET, BECAUSE IF THIS ISSUE HAPPENS TO ANYBODY ON THE STREET DRIVING, IT COULD LOCK THE ENGINE AND CAUSE THE PERSON LOSE CONTROL OF THE VEHICLE AND EITHER HIT OR GET HIT BY SOMEBODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898652August 25, 2016
ENGINE
MY WIFE WAS DRIVING THE CAR TO THE AIRPORT AND STOPPED AT THE CELL PHONE WAITING AREA. TRIED TO START AGAIN AND CAR DIDN'T START. CHANGED THE BATTERY WITH AAA AND STILL DIDN'T START. TOWED IT TO DEALER. THEY SAID THE TIMING CHAIN TENSIONER FAILED AND IT COMPLETELY DAMAGED THE ENGINE. ENGINE NEEDS TO BE REPLACED WHICH COSTS ABOUT $7K. I HAVE CHECKED ABOUT THIS PROBLEM IN INTERNET AND MANY PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE AND VW KNOWS ABOUT THIS ISSUE FOR SOME TIME. AS THIS CAN HAPPEN IN MIDDLE OF THE TRAFFIC AND CAN CAUSE A FATAL ACCIDENT, WE REQUEST YOU TO INVESTIGATE AND MAKE VOLKSWAGEN RECALL AND REPLACE THIS PART. ALSO, VW SHOULD TAKE RESPONSIBILITY FOR THE FAILED PART AND THE REPAIRS CAUSED DUE TO THIS PART AS IT KNOWS ABOUT THIS AND IGNORED. I ALSO SEE THERE IS A LAWSUIT GOING ON THIS ISSUE. CHECK THE LINK HTTP://WWW.CARCOMPLAINTS.COM/NEWS/2016/VOLKSWAGEN-TIMING-CHAIN-TENSIONER-LAWSUIT.SHTML VW REALLY SHOULD BE MORE RESPONSIBLE TO AVOID SERIOUS ACCIDENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894674August 9, 2016
SERVICE BRAKES, STEERING
I TRIED TO HIT MY BREAKS AND THEY FAILED TO WORK AND I HIT THE CAR IN FRONT OF ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874299June 15, 2016
POWER TRAIN, SEAT BELTS, SUSPENSION
TENSION BELT, SHAKING & JUMPING THE ENGINE FEELS LIKES IT'S GOING TO FALL, THE MANIFORD VOLKSWAGEN HAS EXTENDED THE EMISSIONS CONTROL SYSTEMS WARRANTY FOR THE INTAKE MANIFOLD UNDER SPECIFIC CONDITIONS TO 10 YEARS OR 120,000 MILES, WHICHEVER OCCURS FIRST, FROM THE VEHICLE'S ORIGINAL IN-SERVICE DATE, FOR CERTAIN 2008 ' 2011 MODEL YEAR VOLKSWAGEN 2.0T ENGINE VEHICLES WITH ENGINE CODES CBFA AND CCTA., "WHICH I WENT TO THE VW SERVICE CENTER, AND THEY WASN'T TRYING TO HONOR ANY OF RECALLS OR THE EXTENDED, THIS WAS THE WORST SERVICE I EVER HAD, "I ALWAYS TAKE MY CAR TO THE DEALERSHIP SERVICE CENTER, I HAVE ALWAYS HAD TOYOTA DUE ALL MY SERVICE, AS I WAS SAYING, "I TOOK MY CAR IN FOR THE EXTENDED WARRANTY AND THAT'S WHEN ALL HELL BROKE LOOSE, THEY STARTED TRYING TO HAVE ME FIX OTHER STUFF ON MY CAR, COSTING $2,400.00, THE MAN WAS FORCING ME TO DO AN ENGINE SERVICE, AND WHEN I SAID I WASN'T READY TO DO THAT, HE BECAME MAD AND STARTED SAYING NOTHING WRONG WITH THE EXTENDED MANIFOLD, EVERYTHING WAS WORKING GOOD ON MY CAR UNTIL I BROUGHT MY CAR IN, EVEN THE MECHANICS MAN WAS SAYING HOW MY CAR WAS IN GOOD CONDITION, THE CRAZY THING, I HAD AN APPOINTMENT THAT WAS MADE WITH THE VW CUSTOMER CARE FOR THE EXTENDED WARRANTY, & THEY HAD MY CAR FOR OVER 7 HOURS AND ALL WAS DONE WAS AND REGULAR OIL CHANGE, "WHICH I THOUGHT THEY DID AN TRANSMISSION OIL CHANGE SINCE THAT'S WAS WHAT THEY WAS TELLING ME I NEEDED, BECAUSE THE ENGINE LIGHT WAS ON, AND I DIDN'T NEED A REGULAR OIL CHANGE, I JUST HAD ONE TWO MONTHS PRIOR, THEY WAS LIKE SAL-VERGERS, BECAUSE THEY HAVE A LOT OF RECALLS AND EXTENDED SERVICES, THEY NOT TRYING TO HONOR OF FOR FILL ANY OBLIGATION OF THE LAW, IT'S LIKE THEIR SALES PEOPLES IS TOLD TO MAKE THE PEOPLE WITH EXTENDED WARRANTY, RECALLS, FOUND SOMETHING WRONG, OR MAKE SOMETHING WRONG OTHER THEN THE CUSTOMER'S EXTENDED WARRANTY, RECALL, FOR MORE INFO CALL [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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