Volkswagen Passat Complaints (2005)

148 consumer complaints on file.

#10361179October 19, 2010
AIR BAGS:FRONTAL
VW PASSAT WAS INVOLVED ON HEAD-ON COLLISION (35MPH), WITH MOST OF THE DAMAGE OBSERVED ON DRIVER'S SIDE. DRIVER'S SIDE AIRBAG DID NOT DEPLOY, PASSENGER'S SIDE AIRBAG DEPLOYED. DRIVER OF THE VEHICLE WAS SLIGHTLY INJURED BY THE SEATBELT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10360125October 12, 2010
SEATS
SMALL HOLE HAS BURNED INTO THE DRIVERS SIDE SEAT WHEN HEATED SEATS ACTIVATED. WHEN THE SEAT IS ACTIVATED, IT BURNS THROUGH TO MY SKIN, MAKING HEAT FEATURE NOT USABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347986August 8, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AT 60,025 MILES AND TRAVELING AT 65MPH MY 2005 VW PASSAT LOST POWER AND BEGAN TO SPUTTER. I WAS BARELY ABLE TO MAKE IT TO A REPAIR SHOP WHERE I WAS TOLD THE IGNITION COILS NEEDED TO BE REPLACED AT A COST OF $500+. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343491July 15, 2010
EQUIPMENT:ELECTRICAL, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I DROVE ON A COLD DAY TO A MEETING AND AS A RESULT I GOT A 2ND DEGREE BURN ON LEFT BUTTOCK AFTER LEAVING SEAT HEATER ON NUMBER FIVE FOR ONE HOUR AND TWENTY MINUTE DRIVE. I AM A PARTIAL PARAPLEGIC THUS, I WAS UNAWARE OF TEMPERATURE AND UNAWARE OF INCREASED TEMPERATURE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10340287June 27, 2010
VEHICLE SPEED CONTROL
THE CAR (VW PASSAT TDI 2005) BEGAN ACCELERATING ON ITS OWN. THE GAS PEDAL WOULD DEPRESS BENEATH MY FOOT (WITHOUT MY PUSHING IT) AND THE CAR WOULD ACCELERATE WITHOUT STOPPING. WHEN I HIT THE BRAKE, SOMETIMES IT WOULD JERK OUT OF THE "ACCELERATING MODE" (AS IF I HAD PUSHED THE BRAKE IN CRUISE CONTROL), BUT THEN IT WOULD RESUME ITS ACCELERATION WITHIN 30-60 SECONDS. SOMETIMES WHEN I PRESSED THE BRAKE IT WOULD REV AGAINST THE BRAKE AND I WOULD HAVE TO SHIFT IT INTO NEUTRAL AND THEN BRAKE TO GET IT TO SLOW DOWN AND KEEP IT FROM REVVING. THIS HAPPENED 3-4 TIMES IN THE PAST 1-2 WEEKS. I MADE SURE THE CRUISE CONTROL WAS OFF DURING EACH OF THESE EPISODES (SINCE THE CAR SEEMED LIKE IT WAS TRYING TO GO INTO CRUISE CONTROL WHEN THIS PROBLEM OCCURRED, BUT WITH NO MAXIMUM SPEED SET -- I.E., ACCELERATING INDEFINITELY). SOME THINGS THAT MAY OR MAY NOT BE RELATED: THE AIR CONDITIONING WAS ON FULL BLAST. EACH TIME IT HAPPENED, I HAD BEEN ON THE FREEWAY GOING ABOVE 60 MPH FOR AT LEAST 5-10 MILES. AT THE END OF THE LAST EPISODE, THE CAR WAS PRODUCING SMOKE FROM THE FRONT WHEEL WELLS (LIKELY BECAUSE OF BRAKING AGAINST THE ACCELERATION). THE DEALERSHIP IS EXAMINING THE CAR RIGHT NOW, SO I CAN'T REPORT WHAT REPAIR WAS DONE YET. (RIGHT AFTER THE LAST INCIDENT I HAD THE CAR TOWED TO A LOCAL VW SHOP, BUT THEY COULDN'T FIGURE OUT THE PROBLEM, SO I'M HAVING THE CAR BROUGHT TO THE DEALERSHIP TOMORROW - 6/28/2010). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340146June 25, 2010
FUEL SYSTEM, GASOLINE
DRIVING MY 2005 VW PASSAT WAGON WITH 50K MILES. ENGINE DIED SUDDENLY WHILE DRIVING AND WAS ABLE TO PULL TO THE SIDE OF THE ROAD. NO WARNING LIGHTS OF ANY KIND APPEARED ON THE DASHBOARD. CAR WOULD NOT RESTART AND WAS TOWED TO THE VOLKSWAGEN DEALERSHIP. PROBLEM WAS STATED AS FAILURE OF THE FUEL PUMP AND REPLACEMENT WOULD RUN $550.00. THIS ITEM WAS RECALLED ON PREVIOUS MODEL YEARS BUT NOT ON THE 2005 1.8T ENGINES. I FEEL THAT THIS ITEM SHOULD NOT FAIL ON A LOW MILEAGE ENGINE. DEALER NOTATED THAT NUMEROUS OTHER VEHICLES HAVE BEEN SUFFERING FROM FAILING FUEL PUMPS AS THE SUMMER HEAT SETS IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333907May 31, 2010
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
IN 2007 I HEARD A NOISE FROM UNDER MY VEHICLE. IT FELT LIKE SOMETHING WAS LOOSE AND AT TIMES DRAGGING THE GROUND. I WAS ADVISED BY A CO-WORKER THAT IT WAS PROBABLY THE UNDER COVER AND TO GET IT TAKEN CARE OF AS SOON AS POSSIBLE. ON OCTOBER 27TH 2007 I TOOK MY CAR TO DARCARS VOLKSWAGEN. I WAS ADVISED THE UNDERSHIELD WAS DAMAGED AND I AUTHORIZED THE DEALER TO REPLACE IT. I CONTACTED VOLKWAGEN OF AMERICA BY PHONE IN NOVEMBER 2008 FOR REIMBURSEMENT OF REPAIR COSTS FOR A DEFECTIVE UNDERBODY HEAT SHIELDS THAT I PAID IN OCTOBER 2007 PRIOR TO THE SAFETY RECALL #26E5/R5 ISSUED IN JUNE 2008. I WAS TOLD THE SAME DAY THAT MY REPAIRS WERE NOT RELATED TO THE RECALL CAMPAIGN. RECENTLY, AFTER I OBTAINED LOST RECEIPTS FROM VOLKSWAGEN AND EXAMINED THEM AGAINST ALL RECALLS--IN HINDSIGHT SOMETHING DIDN'T SEEM RIGHT TO ME. I JUST COULDN'T FATHOM THAT THE REPAIR AND THE RECALL WERE NOT THE SAME ISSUE. I CALLED VOLKSWAGEN AGAIN ABOUT THIS RECALL AND WAS TOLD 1) THERE HAD BEEN AN EXTENSIVE INVESTIGATION ON MY INITIAL CLAIM 2) THEY HAD SPOKEN WITH THE MECHANIC THAT SERVICED MY VEHICLE 3) THAT BECAUSE I REQUESTED THE HEAT SHIELD TO BE REPLACED THAT I WAS RESPONSIBLE FOR THE COST. I DISPUTE THAT THERE WAS ANY INVESTIGATION ON MY CLAIM; THAT ANYONE SPOKE WITH THE MECHANIC WHO SERVICED MY VEHICLE; AND MOST IMPORTANTLY THAT SINCE I AUTHORIZED REPLACEMENT THAT I AM LIABLE FOR THE ASSOCIATED COST OF THE DAMAGED HEAT SHIELD. IT IS MY POSITION THAT VOLKSWAGEN IS AVOIDING RESPONSIBILITY FOR REIMBURSEMENT THROUGH DECEPTION AND THAT THEY ATTEMPTED TO TAKE ADVANTAGE OF MY LACK OF KNOWLEDGE OF AUTOMOTIVE SPECIFICS. I BID YOUR INTERVENTION IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330021May 11, 2010
FUEL SYSTEM, GASOLINE
WHILE I WAS DRIVING HOME FROM WORK ON THE HIGHWAY MY 2005 PASSAT (1.8T) SUDDENLY SHUT OFF. FORTUNATELY, I WAS ABLE TO MOVE QUICKLY TO THE BREAK DOWN LANE TO GET OUT OF THE WAY OF THE CARS BEHIND ME. THE PASSAT WAS TOWED TO THE DEALER WHERE THEY DISCOVER THE FUEL PUMP HAD FAILED. SO THEN I PAID THE DEALER REPLACED THE FUEL PUMP, SINCE THERE ARE NO RECALLS FOR THE 2005 MODEL (ONLY 2003).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329223May 6, 2010
AIR BAGS
DASHBOARD SHOWS AIRBAG FAULT. GOOGLE SEARCH INDICATE THIS IS A COMMON PROBLEM FOR VW PASSAT. YET, VW HAS NOT ISSUED ANY RECALL. *TR*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322751March 30, 2010
UNKNOWN OR OTHER
WATER LEAKS INSIDE PASSENGER FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321767March 24, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE INTERIOR OF THE HEADLIGHT LENSES BECAME FOGGY. AN UNKNOWN PRODUCT WAS PURCHASED TO PREVENT THE HEADLIGHTS FROM CLOUDING BUT TO NO AVAIL. THE MANUFACTURER STATED THAT THE OCCURRENCE WAS NORMAL BASED ON THE AGE OF THE LENS AND ENVIRONMENTAL ELEMENTS. THE CONTACT CONFIRMED THAT HE PREVIOUSLY OWNED AN OLDER MODEL VOLKSWAGEN PASSAT AND EXPERIENCED THE EXACT SAME FAILURE. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310709February 16, 2010
ENGINE AND ENGINE COOLING:ENGINE
OIL SLUDGE, OIL PUMP FAILURE, ENGINE FAILURE, NOW MY 2005 VW PASSAT NEEDS A NEW ENGINE , THIS IS A VW MANUFACTURING DEFECT IN THE 4 CYLINDER 1.8 TURBO ENGINE BECAUSE THE TURBOCHARGER GETS TO HOT AND CAUSE THE EXPENSIVE SYNTHETIC OIL BREAKDOWN AND IT SITS IN THE BOTTOM OF THE OIL PAN UNTIL IT GETS SUCKED UP BY THE OIL PUMP AND THIS CAUSES YOUR ENGINE TO FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308686February 11, 2010
SEATS
I OWN A 2005 VOLKSWAGEN PASSAT GLS. THE FACTORY INSTALLED SEAT HEATER MALFUNCTIONED THE OTHER DAY PRODUCING SMOKE, BURNING MY BUTTOCK (AND FINGER WHEN I REACHED DOWN) AND BURNING TWO PEA SIZED HOLES ON THE DRIVER'S SEAT. THE LOCAL VW DEALER WAS AWARE OF THE ISSUE. I ALSO CALLED THE DISTRICT VW OFFICE AT 1-800-822-8987 AND NOTIFIED THEM OF THE PROBLEM. APPARENTLY VW IS COVERING THE COST OF REPAIR ON SOME BUT NOT ALL VWS. I WAS TOLD THE 2005 PASSAT IS NOT COVERED UNDER ANY KIND OF EXTENDED WARRANTY. HOWEVER, THE DISTRICT OFFICE IS INVESTIGATING THE ISSUE AND PROMISED TO GET BACK TO ME BY DAY'S END TOMORROW. TO ME THIS IS A SAFETY ISSUE. OTHER THEN MINOR BURNS TO MY BUTTOCKS AND FINGERS, I WAS ABLE TO SAFELY PULL OVER AND TURN OFF THE SEAT HEATER. THE HEAT AND SMOKE WENT RIGHT AWAY. WHEN I ASKED ABOUT THE SAFETY, THE VW DEALER'S SERVICE DEPARTMENT SUGGESTED I NOT USE THE HEATERS UNTIL THEY ARE REPAIRED. I ASKED ABOUT DISABLING THEM VIA A FUSE OF SOMETHING BUT THEY SAID UNFORTUNATE THE FUSE CONTROLLED OTHER FUNCTIONS IN THE CAR. HOWEVER, I BELIEVE THIS IS A SAFETY ISSUE WITH THE 2005 PASSAT GLS. I'M OKAY BUT OTHERS MAY NOT BE SO LUCKY. ALSO, I'M CONCERNED HOW THE VW DEALER'S SERVICE DEPARTMENT SUGGESTED I JUST NOT USE IT AGAIN. WHAT IF SOMEONE ELSE USES THE CAR AND I FORGET TO TELL THEM? THE REPAIR BILL WAS ESTIMATED AT $900+ FOR THE DRIVER'S SEAT ONLY. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10298315January 5, 2010
ENGINE AND ENGINE COOLING
I HAVE A 2005 VW PASSAT GLS WITH APPROX 135,000 MILES. I TOOK IT IN TO GET "WINTERIZED", OIL CHANGE AND CLEAR THE ENGINE LIGHT (WHATEVER THE MISFIRE WAS FOR), AND A FACTORY RECALL ON THE ENGINE COILS. GOT ALL THAT DONE (PLUS SERPENTINE BELT REPLACED) AND WAS TOLD THAT THE ENGINE LIGHT SHOULD BE OK, IF IT COMES BACK ON...TO LET THEM KNOW ASAP. A DAY AND 1/2 LATER, THE LIGHT CAME BACK ON, AND THIS TIME, THERE WAS BARELY ANY HEAT ON IN THE CAR. TOOK IT BACK...THEY STATED THAT THE COILS NEEDED TO BE REPLACED (AGAIN) AND THAT THERE WAS AN OIL LEAK GOING INTO THE COILS & THE FUEL INJECTORS, AND THAT THE HEATER CORE NEEDED TO BE REPLACED. I HAD THE COILS AND THE 2 "FAULTY" INJECTORS REPLACED. I GOT FRUSTRATED WITH THIS DEALER AND WENT TO ANOTHER VW DEAL, FOR THEIR EVALUATION. THEY SAID THAT THEY DIDN'T KNOW HOW I COULD'VE BEEN TOLD THAT THE HEATER CORE WAS BAD, WHEN THERE WAS SO MANY OTHER THINGS WRONG BEFORE THEY EVEN GOT TO THE HEATER CORE!! AND THEY GAVE ME 3 OPTIONS: EITHER PAY FOR EACH SERVICE SEPARATELY, GET A NEW/USED ENGINE OR SEE WHAT I CAN GET FOR THIS CAR AND TRADE IT IN (NOT HAPPY @ ALL). I CALLED VW OF A TO SEE IF THERE WERE ANY RECALLS OR COMPLAINTS ABOUT THE HEATER CORE, SINCE IT WAS CAUSING MORE DAMAGE THAT ORIGINALLY THOUGHT, BUT THEY NICELY "DOCUMENTED" IT AND SENT ME A LOYALTY VOUCHER IF I WERE TO GET ANOTHER VW. I AM PISSED. I KNOW I HAVE ALOT OF MILEAGE, BUT THIS IS MAJOR, MAJOR DAMAGE AND EXPENSES TO BE PUT OUT FOR THIS CAR!!! VW NEEDS TO GET IT TOGETHER. I LOVED MY PASSAT UNTIL THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297964January 4, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2005 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HEATED SEATS ON THE DRIVER SIDE OF THE VEHICLE CAUGHT FIRE. HE WAS ABLE TO EXTINGUISH THE FIRE. THE DEALER STATED THAT THEY WOULD NOTIFY THE CONTACT IF THERE WAS A RELATED RECALL AND HE HAS NOT RECEIVED A RESPONSE FROM THE DEALER. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10297296December 29, 2009
ENGINE AND ENGINE COOLING:ENGINE
NUMEROUS REPORTS OF VW BHW DIESEL ENGINE OIL BALANCE SHAFT / CHAIN FAILURE ARE REPORTED. VOLKSWAGEN OF AMERICA REFUSES TO ACKNOWLEDGE ANY RESPONSIBILITY FOR REPAIR DESPITE THE FACT THAT VW HAS RECOGNIZED THE ISSUE AND CHANGED THE DESIGN. FAILURE OF THE BALANCE SHAFT / CHAIN RESULTS IN IMMEDIATE LACK OF POWER CREATING A POTENTIAL LIFE SAFETY HAZARD. VW OF CANADA HAS ACKNOWLEDGED RESPONSIBILITY IN SOME DOCUMENTED CASES. VW OF AMERICA SHOULD BE COMPELLED BY GOVERNMENT AUTHORITIES TO RESOLVE THE MATTER ON BEHALF OF US CITIZENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297392December 29, 2009
ENGINE AND ENGINE COOLING
NUMEROUS REPORTS OF VW BHW DIESEL ENGINE OIL BALANCE SHAFT / CHAIN FAILURE ARE REPORTED. VOLKSWAGEN OF AMERICA REFUSES TO ACKNOWLEDGE ANY RESPONSIBILITY FOR REPAIR DESPITE THE FACT THAT VW HAS RECOGNIZED THE ISSUE AND CHANGED THE DESIGN. FAILURE OF THE BALANCE SHAFT / CHAIN RESULTS IN IMMEDIATE LACK OF POWER CREATING A POTENTIAL LIFE SAFETY HAZARD. VW OF CANADA HAS ACKNOWLEDGED RESPONSIBILITY IN SOME DOCUMENTED CASES. VW OF AMERICA SHOULD BE COMPELLED BY GOVERNMENT AUTHORITIES TO RESOLVE THE MATTER ON BEHALF OF US CITIZENS. I AM HAVING THE REPAIR DONE PROACTIVELY TO PREVENT ANY SERIOUS SAFETY ISSUE BUT VW SHOULD STEP UP AND REIMBURSE THOSE OF US WHO HAVE PAID FOR THE EXPENSIVE REPAIR ON OUR OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295642December 14, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WAS DRIVING ON THE HIGHWAY WITH MY 2 YEARS OLD SON, AND OUT OF NO WHERE THE CAR STOP AND AS SOON AS STOP ONE OF THE MESSAGE FROM MY CAR WAS STOP COOLING ENGINE, THAT WAS THE FOUR TIME THAT LIGHT APPEARS ON MY CAR, I BEEN TALKING THE CAR TO THE MECHANIC FOR THAT PROBLEM BUT THEY TOLD ME IT IS A DEFECT I ALREADY SPENT MORE THAN $3,000.00 ON MY CAR AND IS NOT WORKING, MY CAR IS A WV PASSAT 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295300December 10, 2009
ENGINE AND ENGINE COOLING
I OWN A 2005 PASSAT TDI GLS. MY CAR HAD DEVELOPED A VERY SERIOUS NOISE CAUSED BY THE OIL PUMP CHAIN UNIT THAT WAS ORIGINALLY ON THIS VEHICLE. I DID TALK TO VW AND MY DEALER SERVICE DEPARTMENT ABOUT THE THRASHING CHAIN NOISE. I GOT POLITE DENIALS AND BLANK STARES WHEN I TOLD THEM OF THIS ISSUE. MEMBERS OF THE WWW.TDICLUB.COM DISCOVERED A VW ENGINEERED FIX FOR THE VEHICLES INVOLVED. MEMBERS WHO HAVE DRIVEN THEIR CARS BEYOND THE 80K OR SO SEEM MORE LIKELY TO HAVE THE CHAIN SNAP DURING OPERATION WHICH RENDERS THE CAR INOPERATIVE AND DANGEROUS DURING THE BREAKAGE. THE FIX IS NOT EXACTLY AN INEXPENSIVE REPAIR AS THE PARTS ALONE ARE AROUND $1500 AND THE INSTALLATION REQUIRES EXTENSIVE DISASSEMBLY OF THE VEHICLE. THE REPAIR INVOLVES REPLACING THE CHAIN DRIVEN OIL PUMP BALANCE SHAFT ASSEMBLY WITH A GEAR DRIVEN ASSEMBLY. THE BELOW LINK HAS VIDEOS/SOUND CLIPS OF MY CAR BEFORE THE NOISE, AFTER THE NOISE AND AFTER THE FIX. THIS WAS TAKEN WITH 44,444 MILES ON THE CLOCK: HTTP://WWW.YOUTUBE.COM/WATCH?V=K0WMGCDJFQI THIS THE CAR PRIOR TO BALANCE SHAFT REPAIR IN MAY 2009 WITH 56,000 MILES ON THE CLOCK: HTTP://WWW.YOUTUBE.COM/WATCH?V=TTQX3SJ6_FK THIS IS A POST-OP RECORDING JUNE 2009 AT 57,000 MILES OF MY PASSAT AFTER BRIAN JOHNSTON OF CARDOCAUTOMOTIVE IN ST. LOUIS MISSOURI. HE IS A NATIONALLY KNOWN INDEPENDENT ASE CERTIFIED EXPERT ON THIS ISSUES REPAIR. HTTP://WWW.YOUTUBE.COM/WATCH?V=XTQIAK-CWD4. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290955November 4, 2009
SEATS
SEAT HEATER REMAINED ON AFTER SWITCHED TO THE OFF POSITION. HEAT INCREASED TO UNCOMFORTABLE LEVEL, IN-DASH SWITCH BECAME TOO HOT TO TOUCH, AND SMELL OF BURNING PLASTIC FILLED COCKPIT (NO SMOKE THOUGH). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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