Volkswagen Passat Complaints (2009)

152 consumer complaints on file.

#11229509July 5, 2019
STEERING
MY STEERING WILL LOCK UP AND FAIL, BUT THEN AFTER I RESTART THE CAR A COUPLE TIMES IT WORKS AGAIN. THEN IT FAILS WITHOUT WARNING. I GET THE AUDITORY ALERT AS WELL AS A SOLID RED STEERING WHEEL ON THE DASH. THERE IS A RECALL ON 130 OF THIS EXACT CAR, BUT WHEN I DO A VIN SEARCH IT IS NOT INCLUDED. THE CURRENT RECALL NUMBER IS 08V577000, AND I WANT TO KNOW ABOUT GETTING MY VIN INCLUDED SINCE ITS THE SAME FAILURE. IT HAS ALREADY BEEN TO THE SHOP 3 TIMES TO BE CORRECTED, BUT ONLY IN THE STEERING WHEEL, NOT IN THE STEERING BOX AS INDICATED ON THE RECALL. MY WIFE WAS DRIVING IT WHEN IT FAILED, BUT WAS IN HER PATIENTS NEIGHBORHOOD WHEN IT LOST POWER STEERING (LIKELY WITHIN THE 5 MPH SPEED FOR IT TO FAIL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217568June 3, 2019
STEERING
WHEN PARKED OR WHILE DRIVING THE STEERING COLUMN LOCKS UP CAUSING THE CAR TO LOSE THE ABILITY TO STEER OR WILL AUTOMATICALLY SHUT THE CAR OFF WHILE IN TRAFFIC!! THERE HAVE BEEN SEVERAL ON LINE COMPLAINTS ABOUT THIS SAME ISSUE AND VOLKSWAGEN REFUSES TO ACKNOWLEDGE THIS FAULTY PART WHICH NOT ONLY ENDANGERS THE DRIVER AND PASSENGERS BUT EVERYONE OUT ON THE ROAD IN THE CAR'S PATH. I HAVE UPLOADED THE OTHER COMPLAINTS ABOUT THIS VERY DANGEROUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202770April 21, 2019
ENGINE, UNKNOWN OR OTHER
TO WHOM IT MAY CONCERN: I WANTED TO FOLLOW-UP AND DISCUSS A RECENT INCIDENT. ON APRIL 19TH 2019 OUR 2009 VW PASSAT WAS IN OUR GARAGE AS THIS IS THE USUAL LOCATION WE PARK OUR CARS. ON THE 18TH WE COMPLETED YARD WORK AND NOTHING OUT OF THE NORM WAS NOTED AS WE COMPLETED THE YARD WORK AT AROUND 8PM AND NOTHING WAS NOTED TO BE ABNORMAL. AROUND 4 AM ON THE 19TH MY SPOUSE AND I WERE AWOKEN TO A LOUD POP SOUND. THIS SOUND WAS UNUSUAL TO US. SHORTLY AFTER THE POP SOUND THERE PANIC ALARM COULD BE HEARD THAT WANED OUT IN ABOUT 30 SECONDS. MY HUSBAND WENT TO THE GARAGE AND WAS MET WITH BLACK AND PRESSURE LIKE FORCE AGAINST THE GARAGE DOOR. WE IMMEDIATELY EVACUATED THE HOME AND CALLED THE FIRE DEPARTMENT. AT THE TIME WERE NOT SURE WHAT CAUSED THE SMOKE BUT ONCE THE FIRE FIGHTERS ARRIVED WERE TOLD THE VW PASSAT WAS ON FIRE. THE FIRE MARSHALL REPORTED TO US THAT IT WAS POSSIBLY ELECTRICAL IN NATURE. I WANTED TO TOUCH BASED WITH VW PERTAINING THIS MATTER IN AN EFFORT TO SAVE OTHERS LIVES. OUR GARAGE HAS BEEN DAMAGED AS WELL AS THE VW ATLAS WAS DAMAGE FROM THE FIRE. MY CONCERN IS THAT THE OUTCOME COULD HAVE BEEN FAR WORSE. MY VW PASSAT HAD WAS DRIVEN THE DAY OF THE 18TH WITH NO CONCERNS. I AM CONCERNED THAT ANOTHER PERSON COULD BE GRAVELY HARMED IF THIS ISSUE IS NOT ADDRESSED. I AM A VW CUSTOMER THAT ENJOYS THE OVERALL PRODUCT AND WISH EXCELLENCE AND QUALITY FOR THE PRODUCT. IF YOU NEED TO CONTACT ME FOR FURTHER INQUIRY PLEASE CALL (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11181648February 21, 2019
STEERING
SINCE I BOUGHT MY CAR WITH 75000 MI ON IT 3 YEARS AGO, WHEN I PUT THE KEY IN THE IGNITION AND START IT THE CAR SHUTS DOWN AND TELLS ME STEERING CONTROL LOCK MALFUNCTION. SOMEONE HAD TOLD ME TO CHANGE THE BATTERY, I DID SO AND THE PROBLEM STILL PERSISTS. IT IS DUE TO A FAULTY IMMOBILIZER KEY. SOMETIMES THE CAR WON'T EVEN START, AND SOMETIMES IT DIRECTS ME TO TAKE IT TO THE WORKSHOP. I HAVE SPOKEN TO VOLKSWAGEN A NUMBER OF TIMES ABOUT THIS ISSUE, BECAUSE IT WAS A RECALL FOR THE 2008 MODEL OF MY CAR, BUT THEY INSIST THAT 2009 DIDN'T HAVE THE PROBLEM. I KNOW FROM SPEAKING WITH OTHERS THAT HAVE THE SAME YEAR MAKE AND MODEL THAT I AM NOT EXPERIENCING AN ISOLATED INCIDENT. JUST AS A NUMBER OF OTHER PROBLEMS VW NEEDS TO OWN UP TO IT'S MISTAKES AND OFFER A RESOLUTION TO THIS PROBLEM. EVEN IF IT IS CHANGING THE IGNITION SYSTEM TO A REGULAR TURN STYLE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179839February 13, 2019
ENGINE
TIMING BELT TENSIONER FAILURE. ENGINE REQUIRES MAJOR REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165995January 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE STEERING WHEEL LOCK WAS DEFECTIVE ON MY 2009 VOLKSWAGEN PASSAT. THE VEHICLE HAD LESS THAN 35000 MILES ON IT. THIS IS A SAFETY ISSUE. THE STEERING WHEEL LOCKED UP ON SEVERAL DIFFERENT OCCASIONS WHILE I WAS TRYING TO TAKE THE VEHICLE OUT OF THE GARAGE. THE STEERING WHEEL LOCK ALSO CAUSED THE VEHICLE TO STALL. IN ADDITION, IT COULD CAUSE THE VEHICLE TO SHAKE WHILE IT IS BEING DRIVEN. VOLKSWAGEN USA ADMITTED THAT THIS PART IS AN ISSUE. THEY ISSUED SEVERAL TECHNICAL SERVICE BULLETINS ABOUT THE STEERING WHEEL COLUMN LOCK. SEVERAL OTHER MAKES AND MODELS OF VOLKSWAGENS WERE RECALLED AS A RESULT OF THIS ISSUE. I AM SEEKING JUDGEMENT FROM VOLKSWAGEN IN THE AMOUNT OF $588.91, WHICH IS THE COST OF REPAIR. VOLKSWAGEN REFUSES TO PAY FOR THE SAFETY ISSUE BECAUSE THE CAR ONLY HAD A 3 YR WARRANTY. I WILL NEVER PURCHASE ANOTHER VOLKSWAGEN EVER. THEY ARE NOT WILLING TO WORK WITH THE CONSUMER. THE VEHICLE HAS BEEN REPAIRED BY A VOLKSWAGEN DEALER ON 12/28/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152234November 17, 2018
STEERING
MY CAR HAS LESS THAN 35000 MILES. THE STEERING WHEEL COLUMN LOCK IS DEFECTIVE HAS BEEN APPEARING ON MY INSTRUMENT PANEL. THIS DEFECTIVE PART WILL NOT ALLOW THE CAR TO START AT TIME. FURTHER INVESTIGATION REVEALED THAT IT COULD CAUSE THE CAR TO STALL WHILE IT IS BEING DRIVEN. A SEARCH OF THE INTERNET REVEALED THAT THIS IS A FREQUENT PROBLEM WITH THIS MAKE AND MODEL OF THE CAR. IT IS A SAFETY ISSUE WHICH IS NOT CAUSED BY NORMAL WEAR AND TEAR. VOLKSWAGEN REFUSES TO REPAIR THE VEHICLE AT NO CHARGE FOR A KNOWN SAFETY ISSUE. I WANT VOLKSWAGEN HELD RESPONSIBLE. IF THE VEHICLE STALLS WHILE IN MOTION, I WILL FILE A LAWSUIT. I WANT TO GIVE YOUR COMPANY THE OPPORTUNITY TO RESOLVE IT FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140998October 17, 2018
FUEL/PROPULSION SYSTEM
I AM WRITING TO YOUR ORGANIZATION BECAUSE OF THE INJUSTICE I EXPERIENCED WITH A RECALL AT VOLKSWAGEN. A COUPLE OF YEARS AGO I HAD SOME ISSUES WITH MY PASSAT AND TOOK IT TO THE DEALER. DEALERS DOING WHAT DEALER'S GAUGED ME FOR WHATEVER THEY COULD. THIS YEAR, HOWEVER, VOLKSWAGEN CAME OUT WITH RECALL FOR THE PART WHICH I REPLACED TWO YEARS AGO. THEY PAID ME PARTIALLY FOR MY OUR OF POCKET EXPENSES BUT MY ARGUMENT TO THEM WAS THAT I WOULD NOT HAVE BEEN AT THE DEALER TO BE TAKEN ADVANTAGE OF IF NOT FOR THE RECALL. I INITIALLY REQUESTED THAT THEY REFUND FULL LABOR AND ONE OF THE PARTS. BUT COME TO THINK OF IT BOTH PARTS ARE RELATED TO THE FUEL SYSTEM AND NOW I WOULD LIKE A COMPLETE REFUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138779October 6, 2018
SUSPENSION
TAKATA RECALL COIL SPRINGS BREAKAGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129357September 13, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT NOTICED A STRONG FUEL ODOR INSIDE THE VEHICLE AND A FUEL LEAK UNDERNEATH THE VEHICLE. THE DEALER (SOUTHERN VOLKSWAGEN GREENBRIER, 1248 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-4689) INDICATED THAT THEY PREVIOUSLY REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) WHEN THE FUEL PUMP CONTROL MODULE WAS REPLACED; HOWEVER, THERE WAS A FUEL LEAK AFTER THE RECALL REPAIR WAS PERFORMED. THE DEALER INDICATED THAT THE FUEL PUMP MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,272.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121715August 22, 2018
ENGINE
STOPPED RUNNING AT TRAFFIC LIGHT- TOWED TO DEALERSHIP -TIMING CHAIN/TENSIONER ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120698August 17, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
3 DIFFERENT OCCASIONS MY CAR WOULD LOOSE POWER AND SHUT DOWN ON THE HIGHWAY. I HAD IT TOWED AND ALL THREE TIMES THEY STATED IT WAS DIFFERENT THINGS AND THAT THEY HAD TO TAKE STEPS IN REPLACING GOOD PARTS TO FIND THE BAD ONES. JUST TO FIND OUT THAT IT WAS THE FUEL PUMP CONTROL MODULE THAT THEY THOUGHT IT WAS THE WHOLE TIME. NOW THERE IS A RECALL ON IT. WHICH I HAVE SUMMITTED THE PAPER WORK AND THEY CONVENIENTLY CANNOT FIND. THIS PAST WEEKEND MY CAR WOULDN'T TURN OVER AT ALL WHEN I TRIED TO START IT IN A PARKING LOT SO I HAD IT TOWED FOR THE 4TH TIME IN 2.5YEARS. THEY ARE CLAIMING THAT THE ENGINE MOTOR IS BAD AND IT WOULD COST $7500.00 TO REPLACE. THE TECHNICIAN CANNOT FIND ANY OIL LEAKS ND CLAIM THERE WAS ONLY ABOUT A HALF OF COURT OF OIL IN THE MOTOR. I HAD THE OIL CHANGED LESS THAN 2 MONTHS PRIOR AND BOTH VOLKSWAGEN AND MY MECHANIC SAID THAT THERE IS NO WAY IT COULD OF RUN FOR THAT LONG ON HALF A COURT OF OIL AND SHOULD HOLD 5.6 QUARTS. WHICH LEADS TO THE MOTOR EATING SO TO SPEAK THE OIL. ( A BAD ENGINE) ALTHOUGH I SPENT OVER $20'000.00 ON THIS VEHICLE AND HAVE HAD ALL THESE ISSUES VOLKSWAGEN IS TELLING ME THAT THEY WILL NOT HELP AT ALL WITH REPAIRING THE ENGINE. THAT I WILL HAVE TO EAT THE $9000.00 STILL OWED ON THE VEHICLE. WORDS CANNOT DESCRIBE HOW DISAPPOINTED I AM WITH THE CUSTOMER SERVICE BY VOLKSWAGEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112096July 18, 2018
ENGINE
REAR MAIN SEAL AND BREATHER UNIT BLEW OUT @ 74K MILES. MY VEHICLE WAS LEAKING OIL AND VACUUM PRESSURE. COST ME $1800 TO REPAIR. IT CAUSED MY VEHICLE TO STALL OUT SEVERAL TIMES WHILE DRIVING/RESTING AT STOP LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111946July 17, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. WHILE OPERATING THE VEHICLE, A VERY STRONG ODOR OF FUEL WAS PRESENT INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (NORTH PARK VOLKSWAGEN, 21315 INTERSTATE 10 WEST, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. ON SEVERAL OCCASIONS, THE BATTERY LOST ITS CHARGE. THE DEALER STATED THAT THE BATTERY FAILURE WAS RELATED TO THE FAILED FUEL PUMP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, ANY OTHER DAMAGES CAUSED BY THE RECALLED PART WOULD NOT BE COVERED UNDER THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110589July 10, 2018
ENGINE
BAD TENSIONER BELT LED TO BLOWN ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109833July 6, 2018
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING 2009 VW PASSAT WAGON ON I-495 SOUTH IN HAVERHILL, MA, AT AROUND 5 PM, SMOKE SUDDENLY BEGAN BILLOWING OUT OF THE VENTS. DRIVER WAS ABLE TO PULL ONTO THE SHOULDER SAFELY (NEAR EXIT 48/ MILE MARKER 105.6) AND EXIT THE CAR, WHICH WAS ENGULFED IN FLAMES WITHIN A MINUTE. NO PASSENGERS, NO INJURIES, NO OTHER CARS WERE DAMAGED. UP TO THIS POINT, THE CAR HAD BEEN FUNCTIONING NORMALLY. NO OVERHEATING, NO LEAKING, NO WARNING LIGHTS, NO OTHER INDICATION OF IMPENDING FIRE. MASSACHUSETTS STATE POLICE FROM THE ANDOVER BARRACKS RESPONDED (978-475-3800), AS DID THE HAVERHILL FIRE DEPARTMENT. CHARRED REMAINS OF THE CAR WERE TOWED TO TROMBLY BROTHERS, 141 SUTTON ST NORTH ANDOVER, MA 01845. OF NOTE: UPON ARRIVING HOME, THERE WAS A RECALL NOTICE FROM VW IN THE POSTAL MAIL, NHTSA NUMBER 17V509, REGARDING THE FUEL PUMP CONTROL MODULE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11109587July 5, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
DRAINED MY BATTERY ALL TIME, TURNED OFF IN MIDDLE THE I DRIVING IT. FOR COUPLE MONTHS I BEEN EXPERIENCE THIS SITUATION. FIRST I WAS CAME BACK FOR WORK, I WAS IN MAYS LANDING AREA, I WAS WAITING FOR THE LIGHT CHANGE, WHEN MY CART TURNED OFF. AFTER SEVERAL MINUTES TURNED ON AGAIN, I DROVE FOR 10 MINUTES AND AGAIN TURNING OFF. I BOUGHT A NEW BATTERY, MY CAR WORKED PERFECTLY FOR 3 DAY, I WAS IN MY JOB READY TO CAME HOME WHEN MY CAR NEVER START AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109733July 5, 2018
VEHICLE SPEED CONTROL
2000 RPM AT IDLE WITH A/C ON. NORMAL WITH A/C OFF. SAME AS NHTSA 08V235000. VW SAID THIS VEHICLE DOES NOT FALL UNDER THAT RECALL. VEHICLE TRIES TO ACCELERATE BEYOND BRAKE CONTROL AT IDLE ONLY WITH A/C ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103748June 25, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL FROM VW IN OCTOBER OF 2017. IT SAID THERE COULD BE AN INTERRUPTION TO THE FUEL PUMP MODULE. RESULT COULD BE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN DRAINED BATTERY AND/OR A NOT TART CONDITION OR CAUSE A LOTT OF MOTIVE POWER WHILE THE CARE IS IN MOTION. AFTER CONTACTING THEM NOW (JUNE 15, 2018) THEY HAVE NO FURTHER INFORMATION AT THIS TIME. IS THIS USUAL WITH A RECALL THAT SEEMS DANGEROUS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103755June 25, 2018
AIR BAGS, STEERING, SUSPENSION
TAKATA RECALL WANTING TO KNOW IF MY CAR IS ONE THAT HAS BEEN RECALLED FOR 18V148000 AND 08V57700 FOR SUSPENSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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