Volkswagen ID.4 Complaints (2022)

134 consumer complaints on file.

#11605013July 28, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle suffers from unintended and sudden acceleration when the "resume' capacitive touch button is accidentally brushed against. The vehicle is subject to injure or kill the vehicles occupants or others struck by the vehicle. Vehicle advised there is "no issue" with the vehicle but they did acknowledge the problem with the design of the steering wheel. The issue is intermittent and has occurred while driving at slow speeds in parking lots when the steering wheel is frequently turned more than 90 degrees and a body part can unintentionally touch the 'Resume" button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604779July 26, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the failure persisted, and a message displayed "Danger - High Voltage Battery Failure". After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who determined that a software update needed to be performed. The vehicle was repaired, but the failure reoccurred months later. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604686July 26, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On 5/13/2023, I drove using adaptive cruise control (ACC). I traveled approximately 9 miles without issues and turned left into a parking lot. Upon turning, the break was engaged and which canceled the cruise control. I do not recall the exact speed it was set but it was over 50mph. I drive my VW ID.4 in B mode which is brake energy recuperation mode and brakes the car as soon as the foot is lifted from the accelerator. In the parking lot, I was driving at a slow rate of speed because it was a Saturday morning and there were lots of kids going to the Jui Jitsu gym and dance studio which was my destination. While navigating at this slow speed, I typical lift my foot off of the accelerator rather than tapping the brakes as it is an effective method in the B driving mode. I was turning right into a spot, my foot was on the accelerator because there is not coasting in this mode to turn into the spot. As I was turning the wheel hard to the right, my hand grazed the capacitive controls of the ACC and resumed the cruise control causing my car to suddenly accelerate at the previously set speed into the curbing. As mentioned, my foot was on the accelerator as I was pulling into the spot. When the car crashed into the sidewalk the impact caused my foot to depress further on the accelerator which caused a secondary impact into a support pillar further on the sidewalk. Fortunately, the pillar was there, otherwise, I would have crashed through the yoga studio directly behind the pillar which had a full class going. I also narrowly missed a father and son walking on the sidewalk to Jui Jitsu. I notifed VW and they analyzed the black box but claimed the accident to be my fault since the accelerator pedal was engaged, and I did not break until after impact. I do not dispute that.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11603223July 18, 2024
ENGINE, BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen ID.4. The contact stated that there was a message to update the software displayed. The contact stated that while driving at slow speeds, the vehicle came to a complete stop. While driving at various speeds, the camera and the infotainment screen were inoperable. The vehicle failed to start as needed. While the vehicle was idling, all the doors were locked, with the contact holding a key fob. The vehicle was taken to the local dealer, where it was diagnosed and determined that the sensor needed to be replaced. The vehicle was repaired, but the failure recurred. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electric System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 5,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602843July 17, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My backup camera does not work and hasn't worked for almost a year. There is no solution, and it just now got recalled today, but there is no fix. It is incredibly dangerous to drive this car with the reduced size of the rear window plus wide, oversized quarter panels, and no backup camera. Add to this the fact that my driver's side door doesn't open. Not when I'm trying to get in to it and often when I'm trying to get out. I climb over the passenger seat every single time I want to get into the car and sometimes when I want to get out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602388July 15, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
While driving on the rt 84 near Hartford CT on July 13th the screen for the car went black and was not usable for some time until it restarted/reset, during this period there was no access to ADAS settings and the parking camera and sensors would not have been usable. This disruptive crash also makes for a dangerous situation where navigation guidance is suddenly no longer available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602040July 14, 2024
STEERING, VEHICLE SPEED CONTROL
Vehicle is dealer to address issues about steering rack failure and control system (speedometer screen and Intelligent touch screen system) blanking. Two weeks ago I nearly crashed into a car in front of me because the car became unresponsive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600667July 10, 2024
EXTERIOR LIGHTING
The driver's side Daytime Running Light (DRL) suddenly went and stayed dim. It's an amber color now, while the front passenger side is still lit up very brightly. My car had 35,000 miles when this occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597463June 28, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the charging indicator message displayed on the instrument panel, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle continued to indicate that it was connected to a charging station and being charged, preventing the vehicle from restarting. The charging warning light was illuminated. The vehicle was towed to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but informed the contact that assistance could not be provided because the dealer was unable to duplicate the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595045June 18, 2024
STRUCTURE:BODY
Driver side door unlocked unprompted. It happened when I was turning at low speed into a parking garage. No force was applied to the door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593243June 8, 2024
SERVICE BRAKES
Oct 9th 23 - My wife pulled into the office parking lot , and as she braked after parking the car. Post braking suddenly she realized the car was morning forward and it hit the car parked in front of her slot. The car being driven in the B mode , so it could recharge. The front bumper and grill were damaged incurring a loss of $ 6,972.76. Fortunately did ot cause ay bodily injury to either me or other people in the parking lot. June 6th 24 - I pulled into the grocery store parking lot, and as i braked and parked the car, i noticed the very same phenomenon , after stopping suddenly i realize that the car went over the curb of the parking lot, hit the car parked next to me and then jumped to the otherside of the road and i had to steer into the next parking lot. Again causing severe damage to my car as well as the car parked next to me. Fortunately there was nobody walking in the parking lot, or no other car that was entering the parking lot, for as the car jumped the curb it could lead to a very fatal accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592041June 3, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving my car (Vehicle 2, Volkswagen) southbound [XXX] , south of La Cumbre, in the #1 lane, at approximately 65 miles per hour at adaptive cruise control. I observed Vehicle 1 traveling in the #2 lane when Vehicle 1 veered into lane #1. Adaptive cruise control failed to recognize the object in my lane. It failed to reduced the speed, it failed to initiate automatic brake system, and it failed to warned the driver of the object. I collided with the front right side of his vehicle. After the crash Party 2 drove to the median shoulder and a waited CHP arrival. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11592040June 3, 2024
ELECTRICAL SYSTEM
The window is going down when I am trying to close the window. somehow the car is trigerring pinch protection on daily uses and keep opening the window down ! I have video i want to share but i cannot upload videos here
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590449May 23, 2024
ELECTRICAL SYSTEM, ENGINE
The Marin Volkswagen dealer informs me that the JX4 electric drive motor, control electronics 2 and high voltage control module on my 2023 Volkswagen ID.4 all failed and need to be replaced. I am informed that a Volkswagen field representative went out to the Marin dealership and confirmed the necessity of these repairs. On [XXX], 2024, I was driving in the fast lane of [XXX] at a speed of somewhere between 65 /70 miles per hour when I heard a loud "pop" sound and a warning appeared on my dashboard indicating a system failure and warning me to immediately pull over. I had lost all motor power and had to use whatever remaining momentum I had to immediately get over to the right hand shoulder in rush hour traffic. Mine and the safety of all other drivers in the area were compromised because I could have been rear-ended at high speed if I had instead hit my brakes and lost momentum in getting over to the shoulder. I was lucky to have reacted in the manner that I did in maintaining my remaining momentum. There was a very minimal shoulder available for me to pull off on. A Marin County sheriff was able to pull up behind me with flashing lights to warn drivers in the right lane to steer clear and avoid my vehicle. I had the vehicle towed to the nearest VW dealership. I had charged the car at an Electrify America station in San Francisco about an hour prior to the incident and the car had sufficient battery power (approx. 80%). I had no prior indicators that there was any problem with the vehicle. At the time of the incident, I had previously received all software updates and had the 30K maintenance service on [XXX], 2023 at Dirito Bros. Volkswagen in Walnut Creek, CA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590036May 21, 2024
STRUCTURE:BODY
While driving on highway, the driver side door opened with no user input. This happened twice. Once before the handle water ingress recall, and another incidence after the first recall was fixed. Apparently, it did not address problem. The door continues to pop open while the car is moving at high speed unexpected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588248May 11, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
No forward collisions warning prior crash. No emergency braking as the car can't sense the car in front. No post automatic braking after initial impact to prevent second damage like Volkswagen advertised.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11585489April 26, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This is a repetitive intermittent issue. The ACC will engage without any command to do so. I have been to the dealer several times, but they have not been able to duplicate the issue. Because I never know when this will occur, I drive with caution. When I realize this is happening, of course I brake, and the ACC disengages as it should. These incidents are somewhat hazardous, as I am expecting to slow down, and I don't. I am certain that I do NOT in any way engage the ACC or press the "set" button on my steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582400April 11, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Volkswagen ID.4. The contact stated while driving at approximately 50 MPH, the instrument panel turned off and was completely black. The contact stated that the driver assistance systems and the speedometer were unavailable. The vehicle was taken to the dealer where the failure was not duplicated. The vehicle was not repaired. The failure recurred and the vehicle was taken to the same dealer; however, the failure was not duplicated. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572246February 15, 2024
ELECTRICAL SYSTEM
While driving the vehicle, the digital speedometer, instrument panel, and entertainment system will completely turn off and reset. This happens rarely, but has happened several times. The photo I am uploading is of the instrument panel immediately after it reset. The speedometer is a different color than usual and the entertainment system is asking to log in again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570481February 7, 2024
STRUCTURE:BODY
Despite multiple recalls, VW is unable to address door handle problem where doors sporadically will not open from inside or outside. I have gone to the dealership multiple times to report the problem and they are not able to address. This is a real concern in case of an accident where passengers would not be able to get out of the car. Dealer is
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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