Volkswagen Golf Complaints (2011)

110 consumer complaints on file.

#10444314January 17, 2012
ENGINE AND ENGINE COOLING
UPON ATTEMPTING TO ACCELERATE THE ENGINE WOULD NOT REV ABOVE APPROXIMATELY 1500 RPM. I WAS BARELY ABLE TO GET THE CAR MOVING. AFTER REACHING ABOUT 10 MPH THE CAR STALLED IN THE MIDDLE OF THE STREET. FORTUNATELY, DUE TO THE TIME OF DAY THERE WAS NOT MUCH TRAFFIC AND I WAS ABLE TO SAFELY COAST TO THE SIDE OF THE STREET. I REPORTED THE ISSUE TO MY LOCAL VW DEALER AND INQUIRED IF THE ISSUE WAS RELATED TO VW SERVICE BULLETIN "??FROZEN CHARGE AIR COOLER"?? DATED 9/6/2011. DURING A SUBSEQUENT VISIT FOR AN UNRELATED REPAIR THE DEALER TECHNICIAN EXPERIENCED THE SAME ISSUES. THE TECHNICIAN DETERMINED THAT THE SERVICE BULLETIN WAS APPLICABLE AND ATTEMPTED TO ORDER THE REPAIR KIT. THE SERVICE ADVISOR INFORMED ME THAT VW AGREED THAT I WAS EXPERIENCING THE SYMPTOMS RELATED TO THE SERVICE BULLETIN, BUT THE RECOMMENDED REPAIR HAS PROVEN INEFFECTIVE AND THEY WOULD NOT INSTALL THE KIT. I WAS INFORMED THAT VW HAS, AS YET, NO PERMANANT SOLUTION AND THAT THE TEMPORARY SOLUTION IS TO ALLOW THE "??CHARGE AIR COOLER"?? TO THAW AND DRY OUT ANY REMAINING WATER. I HAVE BEEN ADVISED THAT THE SITUATION IS LIKELY REOCCUR. IF THIS ISSUE HAPPENS IN HEAVY TRAFFIC I WOULD BE LIKELY BE UNABLE TO MOVE OUT OF DANGER SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442419January 4, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS AND EXPERIENCE DIFFICULTY STARTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE STARTER WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,100. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441452December 28, 2011
FUEL SYSTEM, GASOLINE
AS I WAS DRIVING DOWN THE HIGHWAY, THE CAR LOST POWER AND THE DIESEL ENGINE LIGHT CAME ON. MY FUEL INJECTOR HAD FAILED,SHOOTING METAL SHAVING THROUGHOUT THE SYSTEM. VOLKSWAGEN REPLACED THE ENTIRE FUEL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434861November 8, 2011
POWER TRAIN
WHEN DRIVING IN MANUAL MODE, THE CAR DROPS OUT OF GEAR WHEN SLOWING DOWN AND DOES NOT RE-ENGAGE. THE DASH SHOWS THAT THE CAR IS IN 3RD, 4TH, OR 5TH GEAR, BUT WHEN YOU PRESS THE GAS, IT JUST REVS UP THE ENGINE AS IF IT IS IN NEUTRAL. IT HAPPENS EVERY DAY. I DROPPED THE CAR OFF AT BYERS IN COLUMBUS, OHIO TODAY AFTER SHOWING THE PROBLEM TO THE SHOP MANAGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434321November 5, 2011
POWER TRAIN
SUBSEQUENT TO SLOWING DOWN DUE TO TRAFFIC, VEHICLE'S DSG TRANSMISSION AFFECTED AN UNPLANNED SHIFT TO THE NEUTRAL GEAR, NOTICED WHEN DRIVER ATTEMPTED TO INCREASE SPEED. TRANSMISSION WAS IN "MANUAL/TIPTRONIC" MODE. UPON NOTICING TRANSMISSION WAS IN NEUTRAL, DRIVER SHIFTED GEAR LEVER INTO NEUTRAL AND THEN INTO "D" MODE (NOT "MANUAL/TIPTRONIC" MODE). DRIVER REMAINED IN THE "D" MODE FOR THE REST OF THE 1.5 HOUR DRIVE. THIS IS THE SECOND TIME WHERE THE VEHICLE'S DSG TRANSMISSION WENT INTO AN UNPLANNED SHIFT INTO NEUTRAL GEAR. DRIVING CONDITIONS WERE THE SAME AS THE FIRST TIME; THE FIRST TIME OCCURRING, THURSDAY 10/13/2011, DRIVER WAS IN "MANUAL/TIPTRONIC" MODE, WITH VEHICLE BEING SLOWED TO UNDER 10 MPH, WHEN DRIVER ATTEMPTED TO INCREASE SPEED, AFTER MAKING A RIGHT HAND TURN, THE DSG TRANSMISSION WENT INTO NEUTRAL. RPMS RIVED UP 3,000RPM, WHICH ALERTED THE DRIVER THAT THE TRANSMISSION WAS NOT IN GEAR. IN BOTH CASES, DRIVER HAD TO TURN ON FLASHERS TO INSURE THAT THERE WOULD BE NO CRASH FROM THE REAR, DUE TO VEHICLE HAVING NO FORWARD POWER. IN BOTH CASES, DRIVER SHIFTED THE GEAR SHIFTING LEVER INTO NEUTRAL, AND THEN INTO "D" (DRIVE) MODE. DRIVER DID NOT RETURN TO THE "MANUAL/TIPTRONIC" MODE FOR THE REST OF THE 1.5 HOUR DRIVE. NOTE: FIRST INCIDENT WAS ON 10/13/2011 ODI # 10432753. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434341November 5, 2011
POWER TRAIN
EXPERIENCING A FALSE NEUTRAL ON DSG EQUIPPED VOLKSWAGEN TDI. FIRST OCCURRED AROUND 6800 MILES, SECOND OCCURRENCE (DURING A LEFT TURN ACROSS TRAFFIC) AT 7171 MILES AND LASTLY AT 7503 MILES. ENGINE FREE REVS AS CAR COASTS AND HAS TO BE PUT INTO NEUTRAL THEN BACK INTO DRIVE FOR CAR TO MOVE FORWARD. HAPPENS AROUND 30 MPH WHILE SLOWING THEN GETTING BACK ONTO ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432753October 25, 2011
POWER TRAIN
SUBSEQUENT TO STOPPING, WHILE TURNING RIGHT, VEHICLE'S AUTOMATIC TRANSMISSION WENT INTO AN UNPLANNED SHIFT INTO NEUTRAL GEAR. ENGINE REVVED TO 3,000 RPMS ALERTING DRIVER TO THE DISENGAGED. DRIVER APPLIED BRAKES, SHIFTED GEAR INTO NEUTRAL, AND THEN INTO DRIVE MODE. VEHICLE REMAINED IN DRIVE MODE THROUGH OUT THE REST OF THE DRIVE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429280October 10, 2011
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, POWER TRAIN
ENGINE RPM SURGES/SPIKES 500-800 RPM'S FROM IDLE WHEN ATTEMPTING TO SLOWLY ACCELERATE FROM A STOP OR NEAR STOP CAUSING THE VEHICLE TO LUNGE FORWARD UNEXPECTEDLY. THIS SURGE/SPIKE OCCURS PRIMARILY WHEN ON SLIGHT UPHILL GRADES OR INCLINES AND AFTER RELEASING THE BRAKES AND GENTLY APPLYING THROTTLE PRESSURE. THIS SEEMS TO OCCUR WHEN THE HILL ASSIST SYSTEM IS ACTIVATED. EXAMPLES: SURGE/SPIKE OCCURS WHEN ON A SLIGHT GRADE OR INCLINE FROM A STOP OR NEAR STOP SUCH AS PULLING UP A DRIVEWAY, TRYING TO INCH FORWARD IN STOP-AND-GO TRAFFIC, OR WHEN ACCELERATING NORMALLY FROM A STOP. IT IS AS THOUGH YOU PUMPED THE THROTTLE FOR A SECOND THEN RELEASED IT. IF THE VEHICLE IS ON A VERY STEEP UPGRADE INCLINE IT IS NOT AS NOTICEABLE AS THE BRAKES ARE NOT IMMEDIATELY DISENGAGED WHEN THE SURGE/SPIKE OCCURS DUE TO THE HILL ASSIST SYSTEM ENGAGING THE BRAKES. IF THE VEHICLE IS ON A DOWN GRADE DECLINE OR LEVEL ROAD THE ENGINE RPM USUALLY ACCELERATES AND OPERATES NORMALLY. THE VW AUTHORIZED SERVICE DEPARTMENT HAS CONFIRMED THIS TO BE NOT NORMAL. THEY HAVE BEEN CLAIMING TO INVESTIGATE THE RPM SURGE/SPIKE WITH NO SOLUTION AFTER SEVERAL SERVICE APPOINTMENTS IN THE PAST YEAR AND OVER 15,000 MILES. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422843September 1, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2011 VW GTI 2-DOOR DSG. I HAVE EXPERIENCED A "FALSE NEUTRAL" ABOUT 7 TIMES IN THE 5+ WEEKS I HAVE OWNED THIS CAR. SPECIFICALLY, IT HAPPENED TWICE ON 08/27/2011. EACH TIME I HAVE BEEN IN MANUAL MODE...IT OCCURS WHEN I AM COASTING TO EITHER SLOW DOWN OR STOP...THEN ATTEMPT TO ACCELERATE...THOUGH THE CAR MFD TELLS ME IT IS IN GEAR (I.E. 3), THE CAR IS IN NEUTRAL...THE ACCELERATOR DOES NOTHING BUT REV THE ENGINE...THE CAR REMAINS COASTING. I HAVE TO TAKE THE SHIFTER OUT OF MANUAL MODE, AND PLACE IT INTO D...AND WAIT ABOUT A SECOND OR TWO WITHOUT TOUCHING THE ACCELERATOR IN ORDER FOR A CLUTCH TO ENGAGE A GEAR AND ALLOW ME TO MOVE. ON 8/27, BOTH TIMES IT HAPPENED WHEN TRYING TO COMPLETE A LEFT HAND TURN ON A GREEN...A DANGEROUS SITUATION TO FIND YOUR CAR BEING IN NEUTRAL. I HAVE BROUGHT MY CAR TO THE DEALERSHIP, THEY REFUSE TO HELP ME BECAUSE THEY WERE UNABLE TO REPLICATE THE ISSUE ON AN APPROXIMATE 5 MILE TEST DRIVE. I TALKED TO VW OF AMERICA, AND THEY WON'T HELP UNLESS A DEALER CAN REPLICATE IT...THEY SAID IT COSTS TOO MUCH MONEY. THIS IS A TERRIBLE SAFETY ISSUE...AND THEY ARE WORRIED ABOUT THE MONEY. I OFFERED TO SHOW THEM A VIDEO OF IT HAPPENING TO SOMEONE ELSE...IT IS POSTED ON YOUTUBE...AND THEY FLAT OUT REFUSED. THEY SAID IT WOULDN'T HELP IN MY CASE...AND THAT IT WOULD PROVE NOTHING. HERE IS A LINK TO THE YOUTUBE VIDEO: HTTP://WWW.YOUTUBE.COM/WATCH?V=8TQODOILKYK - EVEN IF I COULD TAKE A VIDEO OF IT HAPPENING TO ME IN MY CAR, THEY SAID THAT WOULDN'T HELP...AS IT WOULD HAVE TO HAPPEN IN FRONT OF A VW TECH FOR IT TO BE DIAGNOSED. I HAVE A SECOND APPOINTMENT WITH A DIFFERENT DEALERSHIP NEXT WEEK, THEY WILL KEEP MY CAR FOR A FEW DAYS AND TRY TO REPLICATE IT. I DON'T KNOW WHAT ELSE TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422749August 31, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GOLF. THE CONTACT WAS DRIVING 5 MPH WHEN THE FRONT PASSENGER SIDE TIRE BEGAN TO WOBBLE ABNORMALLY. THE VEHICLE THEN BEGAN TO DECELERATE DESPITE THE CONTACT APPLYING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC WHICH ADVISED OF A TRANSMISSION FAILURE. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,800 AND THE CURRENT MILEAGE WAS 5,080.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421403August 24, 2011
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING
2011 GOLF TDI AUTOMATIC (DSG) TRANSMISSION. COLD START, STALLED WHILE PULLING ONTO MAIN ROAD, NO ACCIDENT ONLY BECAUSE ONCOMING TRAFFIC STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419541August 15, 2011
FUEL SYSTEM, DIESEL
VEHICLE IS A 6-SPEED MANUAL TRANSMISSION GOLF TDI. BEGAN SPUTTERING AND HESITATING AT 70MPH IN TOP GEAR ON THE HIGHWAY. CONTINUED FOR ABOUT A MINUTE, THEN EVENED OUT BUT THE HESITATION AND JERKING HAPPENED A FEW MORE TIMES IN THE NEXT 30 MINUTES. DEALER COULD NOT REPLICATE THE CONDITION, APPLIED AN AVAILABLE SOFTWARE UPDATE FOR DRIVEABILITY ISSUES. SAME THING HAPPENED THE NEXT TIME THE CAR WAS TAKEN ON THE HIGHWAY. DID NOT STALL, BUT SEEMED VERY CLOSE. TACH AND SPEEDOMETER REMAINED CONSTANT @ ~2000RPM AND 70MPH. SUSPECT THE HIGH PRESSURE FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417112August 4, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2011 GTI DSG IN TIPTRONIC MODE...AND IT WAS IN 4TH GEAR ACCORDING TO THE DASHBOARD READING...I WAS COASTING IN 4TH AS A SEMI WAS MAKING A LEFT TURN ACROSS THE SIDE OF THE ROAD I WAS TRAVELING...AFTER HE WAS CLEAR, I WENT TO ACCELERATE, AND EXPERIENCED A "FALSE NEUTRAL"...THE DSG SAID I WAS IN 4TH GEAR...BUT IT WAS REVVING AS IN NEUTRAL. I HAD TO SHIFT OUT OF TIPTRONIC AND THEN DOWNSHIFTED TO 3RD BEFORE IT WOULD CATCH AND PUT ME BACK IN GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416652August 2, 2011
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER ON MY 2011 VW GTI IS OFF, IT SHOWS I'M GOING FASTER THAN MY ACTUAL SPEED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415496July 28, 2011
STRUCTURE:BODY
I BELIEVE MY CAR (2011 VW GOLF 2-DOOR 2.5) HAS A MANUFACTURING DEFECT - IMPROPER WELDING, MISSING STRUCTURAL COMPONENTS, ETC. - ON THE BODY IN THE AREA BENEATH THE REAR SEAT CUSHION. I THINK THAT THE DEFECT AFFECTS SAFETY. // I NOTICED IN MAY, 2011, THAT THE MID AND LEFT AREA OF THE REAR SEAT CUSHION MAKES CREAKING SOUND WHEN IT IS PRESSED. I COMPARED OTHER VEHICLES OF THE SAME MODEL (A 2011 VW GOLF 2-DOOR TDI AND A 2010 VW GOLF 4-DOOR 2.5) WITH MINE. THE OTHER VEHICLES DID NO MAKE THE CREAKING SOUND. // ON JULY 26, 2011, THE SERVICE MANGER JOHN AT THE VW DEALER IN DANVERS, MA, SHOWED ME THAT THE METAL BODY BENEATH THE SEAT CUSHION MADE THE CREAKING SOUND BY PRESSING THE AREA OF THE METAL BODY WHILE THE SEAT CUSHION WAS LIFTED UP. HOWEVER, HE DID NOT TRY TO FIX THE PROBLEM SAYING THAT THE HE DID NOT KNOW HOW TO FIX THE PROBLEM. // I THINK THAT THE DEFECT ON MY CAR'S BODY IN THE AREA BENEATH THE REAR SEAT CUSHION AFFECTS VEHICLE SAFETY IN THE FOLLOWING WAYS. IN CASE OF COLLISION, MY CAR'S BODY WILL NOT PROPERLY PROTECT THE PASSENGER COMPARTMENT. IN CASE OF EXPLOSION OF THE FUEL TANK WHICH IS RIGHT BELOW THE AREA OF THE ALLEGED DEFECT, MY CAR'S BODY WILL NOT PROPERLY PROTECT PASSENGERS FROM THE EXPLOSION. // LASTLY, I WOULD LIKE TO TELL YOU ABOUT A DIFFERENT SYMPTOM THAT MIGHT BE RELATED TO THE DEFECT ON THE BODY BENEATH THE REAR SEAT CUSHION. MY CAR FREQUENTLY MAKES CREAKING AND KNOCKING SOUND FROM AROUND THE DOORS WHEN THE ROAD IS SLIGHTLY UNEVEN OR WHEN I SUDDENLY LET OFF THE GAS PEDAL. THE VW DEALER IN WELLESLEY, MA, TRIED TO FIX IT MANY TIMES BUT FAILED. PERHAPS, THE DEFECT ON THE BODY BENEATH THE REAR SEAT CUSHION MAKES MY CAR'S BODY FLEX MUCH MORE THAN IT WAS DESIGNED, AND CAUSES THE CREAKING AND KNOCKING SOUND FROM AROUND THE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414844July 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 GOLF TDI 4-DOOR WITH DSG TRANSMISSION. UNEXPECTEDLY THE DSG TRANSMISSION WILL GOT TO NEUTRAL AND THE CAR WILL BE GIN TO SLOW. NO AMOUNT OF FIDDLING WITH THE SHIFTER WILL GET IT BACK INTO GEAR. IT EVENTUALLY GOES BACK INTO GEAR. CAR NOW HAS 2500 MILES ON THE ODOMETER AND IT HAS HAD THIS PROBLEM ALMOST SINCE DAY ONE. FAULT HAS OCCURRED OVER 10 TIMES AND IS BECOMING MORE FREQUENT AND FOR LONGER DURATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412173July 13, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR REVS AND DOES NOT ACCELERATE, PUT CAR IN NEUTRAL OR PARK AND BACK IN DRIVE CAN DRIVE CAR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411567July 8, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 VW GTI W/ DSG TRANSMISSION. VEHICLE HAS 12K MILES AND REQUIRES REPLACEMENT OF MECHATRONICS UNIT. ON TWO OCCASIONS WHILE ACCELERATING FROM A STOP WITH TRANSMISSION IN DRIVE, THE VEHICLE FAILED TO ACCELERATE. ENGINE REVVED IN AS IF IN NEUTRAL. AFTER SEVERAL ATTEMPTS WITH THROTTLE INPUT, THE TRANSMISSION SLAMMED INTO GEAR. ON ANOTHER OCCASIONS WHILE DRIVING AT APPROX 65MPH WITH THE TRANSMISSION IN DRIVE, THE VEHICLE REVVED IN NEUTRAL AND WOULD NOT ACCELERATE. THIS LASTED FOR A DURATION OF AT LEAST 5 SECONDS AND CAUSED AN EXTREMELY DANGEROUS CONDITION. CARS WERE FLYING BY ON BOTH SIDES AND IT NEARLY CAUSED A COLLISION. FINALLY TODAY, WHILE LEAVING A PARKING LOT ENTERING INTO A ROADWAY, THE VEHICLE AGAIN REVVED IN NEUTRAL AND FAILED TO ACCELERATE. A COLLISION WAS AGAIN NARROWLY AVOIDED. I CALLED MY LOCAL DEALER AND ADVISED THEM THAT I DID NOT FEEL SAFE DRIVING THE VEHICLE. PER THE DEALER THERE ARE CURRENTLY NO REPLACEMENT PARTS AVAILABLE IN THE COUNTRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410717July 6, 2011
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE HAS 5800 MILES, HAS BEEN RUNNING PERFECTLY. DRIVING ON I-70 IN MARYLAND AT 70MPH, SUDDENLY THE VEHICLE STALLS AS THE GLOWPLUG WARNING LIGHT LIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410331July 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
CARS TRANSMISSION FAILS TO ENGAGE IN DRIVE, WILL REV AND NOT MOVE. WAS AT A GAS STATION AND WAS GOING TO LEAVE PUT CAR IN DRIVE AND IT JUST REVVED, PUT CAR BACK IN PARK AND IN DRIVE AGAIN WAS ABLE TO DRIVE AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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