Volkswagen Atlas Cross Sport Complaints (2021)

163 consumer complaints on file.

#11527350June 16, 2023
SERVICE BRAKES
I own my car for a 18 months and my brakes make a grinding noise. I have taken in for service and they tell me that's its normal. How can it be normal I have own several new autos and never had I had this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526678June 12, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
While driving 70mph down the highway, warning lights on the dash flashed but I’m not sure which ones, windows automatically rolled down and the emergency brake tried to engage. This could have absolutely caused an accident if traffic weren’t light. This same morning when getting ready to leave the exact same thing happened, prior to the highway incident. After googling this issue I see it has been reported prior yet nothing has been done to ensure safety of VW Atlas drivers. Thankfully the car is under warranty but if it were not how fair would it be for expenses to come out of my pocket because VW has not been forced to confront this reoccurring issue!? I contacted my dealership and they’re setting up an appointment to check things out but it is YOUR responsibility to ensure VW does something to protect its customers and drivers. They will not make a change unless ordered, greedy pigs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523151May 22, 2023
ENGINE
The contact owns a 2021 Volkswagen Atlas Cross Sport. The electronic power control (ECP) and check engine warning light was illuminated after driving approximately 20 to 30 minutes at 55 MPH or higher, the vehicle suddenly powered off inadvertently. The contact would restart the vehicle immediately. The vehicle was taken to the dealer who replaced the O2 sensor and the pressure pump. The failure persisted; however, the cause of the failure was not found when the vehicle was returned to the dealer to be diagnosed. The failure persisted and recurred almost every 4 days. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520322May 3, 2023
ENGINE, UNKNOWN OR OTHER
We have had this Atlas Cross Sport R-line for 2 years. Over these two years, the car will intermittently stall when I come to a stop sign or stop light. Many times it has nearly caused an accident. I consistently turn the auto on-off OFF as it is not a feature I like, the problem happens with that feature disabled. Since I am the main driver, and my husband rarely is in the car, I thought that it was a normal feature. In the past several weeks it has continued to stop and nearly killed me at a major intersection in my area. I took the atlas into one dealership two weeks ago and they said nothing was wrong and they couldn't replicate it or provide a code. I have it in another dealership now and they are saying that they have no clue what to do about this and they cannot replicate it either. It is very dangerous and Volkswagen is doing nothing to assist us in fixing the matter. The most frustrating part is I love the car! It never happens at a convenient time to take pictures or videos, it is always in a traffic situation. The other electrical items still work when the engine turns off. I justwant VW to fix it so we can continue to enjoy the car but they "have never had this happen" (according to BOTH dealerships)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520283May 3, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2021 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, there was an abnormal burning odor detected. There were no warning lights illuminated. The vehicle was taken to the local dealer four times, who stated that it was normal. The manager informed her the cabin wall was thin. A pressure test was performed but there was no indication of a leak or burning odor. The manufacturer was contacted but provided no additional assistance. The contact stated that the vehicle was causing her breathing problems and medical attention was provided. The failure mileage was approximately 0.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11516779April 12, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Electric problem / water likings inside the passenger floor. This has affected the rear cámara and touch screen of my vehicle. It suddenly stoped working when backing out. I almost ran over someone. Screen when black. I notice water in passenger side floor and Momentum Volkswagen on Richmond here in houston wants to change me too much money just to inspect the car when they clearly know these cars have that problem. They refused to fix the problem. Now the water on the floor caused my rear cámara and touch screen not to work. Having electrical problem. Electricity and water could cause tones of problems. Please help we all need a recall on water leaking inside the Atlas cross sport 2021
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509387February 27, 2023
SERVICE BRAKES
After having the car for less than a year the brakes started grinding metal on metal as well as an extremely loud screeching sound. I’ve taken it to a brake center and the dealership and there is nothing anyone can do as the brakes still show they are not ready to be replaced. Volkswagen is aware of the issue specifically with new Atlas models and will not do anything about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500627January 7, 2023
SERVICE BRAKES, WHEELS, ELECTRICAL SYSTEM
Brakes are extremely loud and not as good as they should be for such a behemoth of an suv. Leads to a lot of uncertainty especially in wet weather. Any attempt to rectify this issue at the dealer leads to me being without a vehicle for HOURA for them to simply state no issue produced. (Also sound of advice of slamming on my breaks in drive and revers to get rid of the screech) which doesn’t help unfortunately I gave in and tried it. The TPS system in the ACS is DANGEROUS. Multiple flat tires with not one sign of lost air or change in pressure. Once even on the freeway with my partner and toddler in the car. Reverse camera and screen black outs, infotainment system is frustrating and not dependable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498340December 21, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
The remote start will not work related to fuel system issues, which concerns me and has an affect on the car stoping during driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494136November 18, 2022
AIR BAGS
The contact owns a 2021 Volkswagen Atlas Sport. The contact received notification of NHTSA Campaign Number: 22V152000(Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493206November 11, 2022
SERVICE BRAKES
1) Brakes grinding and squealing 2) Known defects in the 2021 brakes could reduce potential stopping distance for affected vehicles. 3) Dealer replaced brakes at 10,000 miles with exact same part and now we are currently experience the same problems at 23,000 but now dealer says there are unable to replace because the issue will remain due to there not being a fixed replacement. Dealer also recommend contacting the manufacture customer care. There response acknowledge the issue but there was nothing they could do due to there not being a replacment part. 4) Yes, both by dealer and third party mechanics who also explained there are currently no after market brakes that could replace the defective brakes and they would have to replace with the same part. 5) No warning just constant grinding and noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487472October 2, 2022
ELECTRICAL SYSTEM
I never received a notification that my car had an active recall for the software or door wiring harness until I went to get my car appraised. I had the vehicle less than one year and it had 3 recalls and/or issues that needed repair. Further, their practices regarding sales are deceptive. I was told that the services would be free of charge in the first year and they were not. I still had to pay for the first oil change despite the car not being even 1 year old at the time. Please advise if there is someone else with whom I should file a complaint for their deceptive sales tactics. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485487September 20, 2022
AIR BAGS
The passenger airbags did not deploy during a crash . A suv vehicle hit my vehicle on the side and caused over $7000, in damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11482036August 30, 2022
AIR BAGS, ELECTRICAL SYSTEM, SERVICE BRAKES
Windows open on their own. Emergency Brake engages at low speed, left me in the middle of oncoming traffic as I was about to slowly turn. At times continuously has the alarm bell own. Has Keyless entry, however often times Car Alarm goes off. Eliminating AC lights very dim hard to see. Radio screen sometimes is just blacked out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480042August 18, 2022
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This is a well known issue but their has now been several incidents where my forward braking should have activated and did not and now stela’s on 4 different occasions 2 of which were on the highway where the emergency brake was triggered and i have lost control of the vehicle , yet in completely empty parking lots now two separate times i have been able to catch on video that it told me i was within 12 inches of something and there is nothing. I’ve had this issue starting 10/21 and happened as recently as 8/7 and it’s almost gotten me killed, never,one the known recall for airbags not being deployed during two pretty significant accidents . PLEASE HELP ME AS VW IS AWARE OF THIS AND WILL DO NOTHING IM IN A 50,000$ death trap. Pre knowing it was my car ( former finance director at quirk vw ) They told my body shop to not let me drive the car as my car is effected by this deadly issue , then after the fact reaching out myself i was not only denied service but threatened by the gym and vw executive is acting like it is not a big deal , this is horrible and after 1 yr ago 5 months having been given a coupon for 20% off any morphine due to not buying back a vehicle that should have been bought back and the cpa , told me they do that to bribe people so they do not / HAVE 100S OF UPLOADS ON MY LAPTOP WONT LET ME LOAD FROM THIS IPAD
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11479958August 18, 2022
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while driving approximately 65-70 MPH, the vehicle in front of him swerved into another lane and he noticed there was a vehicle stopped in the middle of the highway 40 feet away from his vehicle. However, the automatic emergency braking system failed to engage. The contact depressed the brake pedal but the vehicle crashed into the rear end of the other vehicle due to the short distance. The air bags failed to deploy. The contact sustained soreness to the lower back, hips, and shoulder. The contact sought medical assistance. The vehicle was taken to an auto body shop where it was repaired. The contact stated that on another occasion while driving 25 MPH, another vehicle pulled in front of his vehicle unexpectedly and the contact crashed into the driver's side of the other vehicle. The air bags failed to deploy. The contact did not sustain injuries. A police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to an auto body shop where it was repaired. However, several unknown warning lights were illuminated. The vehicle was then towed to the dealer where it was diagnosed that the seat belt harness and the automatic emergency braking (AEB) system had failed. The vehicle was taken to a second dealer Boston Volkswagen (43 N Beacon St, Watertown, MA 02472) where the seat belt harness and the automatic emergency braking (AEB) system were repaired. However, the contact stated upon pulling out of an empty parking lot, the 360-degree forward collision chime engaged and an image indicating that the vehicle was entirely surrounded by objects was displayed. The contact turned off and restarted the vehicle however, the failure persisted. The contact parked the vehicle. Additionally, the contact stated while driving at 65-70 MPH, the automatic emergency braking (AEB) system engaged and the vehicle started slowing down. The contact veered to the side of the road for a moment. The contact continued driving at slower speeds
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11477057August 1, 2022
AIR BAGS
Manufacturer Recall Number97GF NHTSA Recall Number22V152 Recall Status: Recall Incomplete I went on July 12th to my VW Dealer (Deel Volkswagen), they inspect the car and confirm that my car was affected by this recall. At that moment they mention that they don't have the spare part to fix the problem but in one or two weeks they should have it, once they get it they will call me. Since then, I have not received any call from the dealer, and the only time that they answer me they said taht they do not know when the part will arrive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475702July 25, 2022
UNKNOWN OR OTHER
I was pulling into a parking spot, my foot on the brake pedal, hand ready to shift car into park. At that time the rev counter went up to 7000, the car jumped the curb, I stepped hard on the brake but the car kept going. The car stopped when it slammed into a parked car so hard that it pushed the parked car into the street. No warning lights and the airbag did not deploy. Unsure of what malfunctioned. Anyone can inspect it. VW has been uncooperative and has told me several different stories about getting it looked at by a VW rep. The car had over $10k worth of damage which has been fixed first at the request of VW corporate.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11474923July 20, 2022
AIR BAGS, ELECTRICAL SYSTEM:WIRING
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that the front and rear passenger’s side windows activated and rolled down independently and without warning. The contact also stated that the windows occasionally failed to roll up after multiple attempts. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The contact then received a notification for NHTSA Campaign Number: 22V152000 (Air Bags). The dealer was notified about the recall and the contact was scheduled an appointment. Once the vehicle was serviced, the contact was informed that the driver’s side of the vehicle was repaired; however, the part for the passenger’s side repair was not yet available. The manufacturer was notified of the issue and confirmed that parts for the repair were unavailable. The vehicle was not fully repaired. The failure mileage was approximately 11,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473444July 11, 2022
FUEL/PROPULSION SYSTEM, ENGINE
I was driving the car and it stalled on me. I had to start the car again. The car has not reproduced the incident again. I brought the car to two different service departments but they found nothing. One service department said to change my gasoline.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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