Toyota Prius V Complaints (2013)

125 consumer complaints on file.

#11209185May 22, 2019
SERVICE BRAKES
PARTIAL BRAKE FAILURE CAUSED BY FAULTY BRAKE BOOSTER AND ACTUATOR. VEHICLE WAS IN MOTIONN ON ROADWAY WHEN LOSS OF BRAKING SUDDENLY HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209069May 21, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MAY 3, 2019, APPROXIMATELY 33 DAYS AFTER SOFTWARE UPDATED DUE TO RECALL (TO PREVENT STALLING) VEHICLE EXPERIENCED UNINTENDED ACCELERATION. DUE TO LOCATION OF EVENT, ALL PROPERTY DAMAGE AND INJURIES WERE MINOR. EVENT HAS BEEN REPORTED TO TOYOTA AND OWNER'S AUTO INSURANCE PROVIDER. VEHICLE WAS IN A COMMERCIAL PARKING LOT, BRAKING IN PROCESS, MOVING AT LESS THAN 5 MPH WHEN ACCELERATION OCCURRED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11207808May 15, 2019
ENGINE
ENGINE IS STARTING TO BURN OIL AFTER 120000 MILES. APPEARS ENGINE HAS AN INHERENT DESIGN FLAW AS THE SOLUTION TO THIS PROBLEM PER TOYOTA IS TO REPLACE RINGS AND PISTONS AT A $4500 COST TO THE OWNER. SPOKE TO TOYOTA CUSTOMER CARE AND THEY SAY THEY HAVEN'T HEARD ANYTHING YET I TOOK MY CAR TO A TOYOTA DEALERSHIP AND THE SERVICE ADVISOR SAID THAT TOYOTA KNOWS ALL ABOUT THE PROBLEM SO SOMEONE IS NOT TELLING THE TRUTH. I BELIEVE THAT TOYOTA SHOULD STEP UP AND REPAIR THIS DEFECT NOW THAT THEY KNOW THEY HAVE IT AT THEIR COST. I HAD A 100000 WARRANTY ON THE VEHICLE AND HAVE ALWAYS SERVICED IT EVERY 5000 MILES. THAT'S HOW I FOUND OUT THAT I HAD THE PROBLEM. THE NEXT PROBLEM IS THAT THE OWNERS ARE GOING TO SELL THEIR VEHICLES TO AN UNSUSPECTING OWNER WHO WILL INHERENT THIS PROBLEM. ALSO, THE VALUE OF MY CAR WILL DIMINISH AS A RESULT OF THIS DEFECT. TOYOTA JUST WANTS THIS PROBLEM TO GO AWAY AND THAT'S NOT RIGHT THAT THEY DON'T MAKE AN ACCOMMODATION TO HELP THE CONSUMER WHO HAS TRUSTED THEM OVER THE MANY YEARS. I HAVE PURCHASED 3 OTHER TOYOTA S OVER THE YEARS AND THEY ALL LIVED UP TO THE QUALITY THAT TOYOTA SELLS TO THE CONSUMER. THIS TIME THEY HAVE AN INHERENT DESIGN ISSUE THAT THEY WANT TO SWEEP UNDER THE RUG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205302May 2, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS V. WHILE DRIVING APPROXIMATELY 20 MPH AND ATTEMPTING TO BRAKE, THE VEHICLE DID NOT STOP AND THE TIRE PRESSURE MONITORING SYSTEM, ANTI-LOCK, BRAKE, AND ELECTRONIC STABILITY CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO JOHN ELWAY'S CROWN TOYOTA (1201 KETTERING DR, ONTARIO, CA 91761) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER/BRAKE BOOSTER PUMP AND MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE VEHICLE HAD A SOFTWARE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,853. THE CONSUMER STATED THE VEHICLE OVER HEATED. THE HYBRID BATTERY PACK NEEDED TO BE REPLACED AND THE WAS ALSO AN ISSUE CONCERNING THE ELECTRIC PUMP ASSEMBLY. A RECALL REPAIR WAS COMPLETED ON THE VEHICLE THAT CAUSED ISSUES WITH THE MASTER CYLINDER AND BRAKE BOOSTER PUMP ASSEMBLY. THE CONSUMER HAS SINCE NOT DRIVEN THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193209April 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CAR BEGAN TO DISPLAY INCOHERENT DASH ICON AND ALERTS. WE PARKED AND HAD A TOW SERVICE DELIVER OUR VEHICLE TO TOWN & COUNTRY TOYOTA, SOUTH BLVD, CHARLOTTE NC. THERE THEY TOLD US IT NEEDED ALTERNATELY A $1,500 REPAIR, A $350 REPAIR AND FINALLY A $100 REPAIR, NONE OF WHICH THE SERVICE SALESMAN COULD DESCRIBE OR EXPLAIN. WHEN WE MENTIONED THE SYMPTOMS WERE IDENTICAL TO THE "HYBRID SYSTEM/FAILSAFE DRIVING MODE" RECALL NOTICE HE WAS EVASIVE AND SAID THAT WE WERE TOO LATE FOR THE RECALL. WE DIDN'T THINK IT WAS POSSIBLE TO BE TOO LATE FOR A SAFETY RECALL, ESPECIALLY ONE THAT LANDED IN THE LAST WEEK. AFTER TWO (2) 20 MINUTE WAITS ON HOLD CALLING THE TOYOTA CUSTOMER EXPERIENCE CENTER, WE WERE TOLD NOTHING OF VALUE, EXCEPT WE COULD CHOOSE TO GO BACK TO THE SAME DEALER AND ASK FOR SOMEONE DIFFERENT, OR WE COULD GO TO A DIFFERENT DEALERSHIP (I AM NOT MAKING THIS STUFF UP...!) WE ARE AT A LOSS; IS THIS A SAFETY CONCERN OR NOT? TOYOTA AND THE DEALER DO NOT ACT LIKE IT'S VERY IMPORTANT TO THEM. IS IT POSSIBLE FOR YOUR ENFORCEMENT POWERS TO MOVE THIS PROCESS TOWARDS A RESULT THAT MIGHT ENTAIL ADDITIONAL SAFETY..?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186260March 12, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING AND PULLING OUT INTO THE ROAD AND UPON ACCELERATING THE CAR JUMPED AND THEN SUDDENLY STALLED - LUCKILY I WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD. AFTER RESTART THE CAR IS RUNNING SLOWLY AS FAR AS PICKUP AND ALL THE YELLOW LIGHTS ARE ON. IT SEEMS THIS WAS A RECALL IN OCT. 2018 AND I THINK NOW MY INVERTER IS BLOWN OR NOT WORKING. TAKING IT TO THE DEALERSHIP TO DIAGNOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184199March 4, 2019
UNKNOWN OR OTHER
MY VEHICLE HAS A BLOWN MOTOR. IT HAS 152K MILES ON IT. IT BEGAN TO RANDOMLY EAT OIL. I SERVICE THE VEHICLE REGULARLY THROUGH PEP BOYS. THE OIL LIGHT WOULD ONLY COME ON AROUND A CURVE. THERE IS NO ENGINE IS HOT LIGHT AND THE CHECK ENGINE LIGHT DIDN'T COME ON. NOW IT WILL COST 6K TO FIX THE MOTOR AND I STILL OWE 10K. TOYOTA DENIES ANYTHING ABOUT A RECALL OR LAWSUITS WHEN WE CALLED AND WILL NOT HELP. ANY INFORMATION YOU MAY HAVE ON LITIGATION WOULD BE APPRECIATED. THANKS FOR YOUR TIME, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183156February 28, 2019
EXTERIOR LIGHTING
AFTER THE ORIGINAL LIGHT BULBS FOR THE HEADLIGHTS BURNED OUT WE BOUGHT HIGH-QUALITY REPLACEMENTS ONLY TO HAVE THEM BURN OUT RATHER QUICKLY. IT'S NOW BEEN A YEAR-AND-A-HALF AND THE LIGHT BULBS ARE BURNING OUT AN AVERAGE OF EVERY TWO MONTHS AT MOST. WE'VE SINCE DISCOVERED THAT THERE HAS BEEN A WIRING HARNESS RECALL FOR ALL SORTS OF OTHER PRIUS MAKES AND YEARS BUT TOYOTA REFUSES TO ACKNOWLEDGE THIS PROBLEM WITH OUR CAR. A VERY CURSORY AND 15-MINUTE GOOGLE SEARCH SHOWS THAT THIS IS AN ISSUE WITH MY MODEL YEAR AND SEVERAL OTHERS THAT HAS GONE UNADDRESSED. THE LAST TIME THIS HAPPENED WE DISCOVERED THAT ARE HEADLIGHTS HAD BURNED OUT BECAUSE WE WERE DRIVING AT NIGHT, ON A LIT BUT DARKISH ROAD, WHEN SUDDENLY PEOPLE STARTED PULLING OUT IN FRONT OF US AT THE INTERSECTIONS WE WERE CROSSING. THIS PROBLEM NEEDS TO BE ADDRESSED BEFORE SOMEONE DIES THROUGH NO FAULT OF THEIR OWN. THE PROBLEM STARTED AROUND 60,000 MILES ABOUT A YEAR-AND-A-HALF AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171983January 24, 2019
UNKNOWN OR OTHER
WHILE TRAVELING AT SPEED LIMIT ON FREEWAY SUDDEN EXPLOSION WITH NO CONTACT FROM ROCK/STONE OR DEBRIS-SHATTERING GLASS SOLAR PANEL IN FRONT OF SUNROOF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153174November 21, 2018
FUEL/PROPULSION SYSTEM
I HAVE JUST RECEIVED A RECALL NOTICE FROM TOYOTA REGARDING AN UPDATE TO THE HYBRID SYSTEM ON MY CAR. THIS IS THE 3RD SUCH RECALL FOR THE SAME PROBLEM SINCE 2014!! APPARENTLY 2 PREVIOUS UPDATES TO THIS SYSTEM HAVE NOT SOLVED THE PROBLEMS ASSOCIATED WITH THIS ISSUE. THE RECALL STATES THAT A RECALL FIX IS NOT CURRENTLY AVAILABLE, THAT I WILL BE CONTACTED WHEN IT IS AVAILABLE. FIRST OF ALL, IF THEY ARE SUGGESTING ANOTHER SOFTWARE UPDATE, THEN WHY IS THIS NOT AVAILABLE, AS IT IS NOT LIKE THEY HAVE TO ORDER ADDITIONAL PARTS TO FIX THE ISSUE. SECONDLY, IF 2 PREVIOUS SOFTWARE UPDATES HAVE NOT FIXED THE ISSUE IT SEEMS LOGICAL THAT MAYBE IT IS A HARDWARE PROBLEM, BUT OF COURSE THAT WOULD BE TOO EXPENSIVE! WHEN IS THE NHTSA GOING TO GET SOME TEETH AND MAKE THESE COMPANIES THAT ARE EARNING BILLIONS IN PROFITS FIX THEIR MISTAKES WITHOUT DRAGING THING OUT FOR YEARS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142395October 24, 2018
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
OFTEN REFERRED CLOCK SPRING AS IT IS REFERRED TO PART NUMBER 84307-47020 IT AFFECTS A MULTITUDE OF THINGS ON MY CAR THAT ARE SAFETY RELATED INCLUDING THE HORN, THE BUTTONS ON THE STEERING WHEEL THAT CONTROL THE RADIO AND TRICKS ODOMETER, THE AIRBAG, MAYBE BE AIRBAGS PLEARLE, BE ADAPTIVE CRUISE CONTROL AND MAYBE OTHER THINGS. MY KNOWLEDGE MY CAR HAS NEVER BEEN WRECKED OR HAD AIRBAGS BLOWN AND THIS IS VERY PREMATURE FOR THIS PART TO FAIL. BELIEVE TOYOTA SHOULD TAKE RESPONSIBILITY FOR IT. THE WARNING LIGHT CAME ON AND IT SAYS IN THE MANUAL THAT IS UNSAFE TO DRIVE. DO NOT HAVE A CLUE WHY IT FAILED. THE TOYOTA DEALER REPAIR IS CLOSE TO $900 WHICH IS RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142397October 24, 2018
SEATS
LOOKS LIKE THE METAL PIECE THAT ATTACHES THE SEAT TO THE FLOOR OF THE CAR IS RESTING. I TOOK IT TO THE DEALER AND THEY SAID IT IS OUT OF WARRANTY. I THINK THAT TOYOTA COVERS REST FOR 10 YEARS. THEY SAY NO LOOKS LIKE THE METAL PIECE THAT ATTACHES THE SEAT TO THE FLOOR OF THE CAR IS RESTING. I TOOK IT TO THE DEALER AND THEY SAY IT IS OUT OF WARRANTY. IT IS IT'S ONLY BY A FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129220September 13, 2018
SERVICE BRAKES
THIS HAS HAPPENED FIVE TIMES NOW, THUS FAR ONLY ON A LEVEL SURFACE. STARTING WITH THE CAR OFF AND PARKED WITH THE PARKING BRAKE ON. I DEPRESS AND HOLD THE BRAKE PEDAL WITH MY RIGHT FOOT. START THE CAR BY PRESSING POWER. WHILE CONTINUING TO HOLD THE BRAKE PEDAL I DEPRESS AND RELEASE THE PARKING BRAKE TO DISENGAGE IT. THEN, STILL WITH MY FOOT ON THE BRAKE PEDAL, I SHIFT INTO REVERSE. INSTEAD OF REMAINING STILL THE CAR ROLLS BACKWARDS. IMMEDIATELY DEPRESSING THE BRAKE PEDAL FARTHER DOES NOT CAUSE ANY BRAKING. I HAVE INSTINCTIVELY REMOVED MY FOOT FROM THE PEDAL COMPLETELY AND THEN DEPRESSED THE PEDAL AGAIN. THE SECOND ATTEMPT HAS ALWAYS RESULTED IN BRAKING. FORTUNATELY THIS HAS OCCURRED ONLY WHEN THERE HAS BEEN NO TRAFFIC OR OBSTACLE BEHIND THE CAR BUT IT IS GREATLY CONCERNING, PARTICULARLY ON SAN FRANCISCO HILLS, TO WORRY THAT THE BRAKES WILL NOT FUNCTION WHEN SHIFTING INTO GEAR FROM PARK. FURTHER THERE SEEMS TO BE NO WARNING WHEN THE BRAKES MAY MALFUNCTION. I CAN ONLY TELL THE BRAKES AREN'T WORKING WHEN IT STARTS ROLLING BACKWARD UNDER POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119337August 11, 2018
ELECTRICAL SYSTEM
TOYOTA IMP AS I WENT TO ACCELERATE ONTO ONE OF THE MOST DANGEROUS ENTRANCES TO THE 110 PARKWAY IN LOS ANGELES, MY CAR STALLED. THE CAR WORKED VERY SLOWLY FOR A COUPLE OF MINUTES, THEN IT WOULD NOT EVEN GO INTO DRIVE. THERE WAS STILL POWER AND AIR CONDITIONING. AFTER HAVING IT TOWED OFF THE HIGHWAY TO THE DEALERSHIP, IT WAS CONFIRMED TO BE THE POWER INVERTER. I HAD THE SOFTWARE RECALL DONE IN 2015, YET MY CAR'S INVERTER STILL FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112760July 20, 2018
EXTERIOR LIGHTING
HEADLIGHT TURNS ITSELF OFF. REPLACED BULB MULTIPLE TIMES. HEADLIGHT WORKS FOR A FEW HOURS THEN TURNS OFF AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099826June 4, 2018
AIR BAGS
PASSENGER SIDE AIR BAG DOES NOT WORK. IT WILL NOT GO BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097588May 23, 2018
VEHICLE SPEED CONTROL
MY CAR HAS A PROBLEM WITH THE RADAR CONTROL. IT HAS FAILED MULTIPLY TIMES ON THE FREEWAY WHEN I HAD IT IN CRUISE. THE PROBLEM IS THAT A "BEEP BEEP GOES OFF AND THEN THE CAR SLOWS DOWN FOR NO APPARENT REASON. THIS HAS HAPPENED MOSTLY IN WET WEATHER BUT HAS FAILED MANY TIMES. WITH NO ONE IN FROM OF ME. I HAD IT IN TO TOYOTA AND THEN SPENT THE WHOLE DAY GOING OVER THE CAR. THEY SAID THERE IS NOTHING WRONG WITH THE CAR BUT MAYBE NOT USE THE CRUISE. THEY WOULD NOT SENT ME A LETTER TO THE FACT THAT THEY DID NOT FIND ANYTHING WRONG. IT TOOK ME 3 TO 4 DAYS OF CALLING AND FAXING TO GET THIS INFO. NOW THE INSURANCE COMPANY IS TELLING ME THAT BEFORE I BOUGHT THIS SUPPOSABLE NEW CAR IN 2015 WITH ONLY 8,000 MILES ON IT THAT IT HAS BEEN WRECKED OR IN 2 ACCIDENTS BEFORE I BOUGHT IT. I BELIEVE THAT THERE IS SOMETHING SERIOUSLY WRONG WITH IT AND IT IS A DANGER TO DRIVE IT. CAN YOU HELP ME.I CAN NOT SUPPLY YOU WITH ANY DATA OTHER THAN MY PERMISSION FAX THAT I SENT TOYOTA TO GO THROUGH MY CAR. MY SON DROVE THE CAR OR I AM NOT THE ONLY ONE THAT WITNESS THIS OCCURRENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092558May 8, 2018
HYBRID PROPULSION SYSTEM
I WAS ATTEMPTING TO PASS A SEMI TRUCK. WHEN I PRESSED ON THE ACCELERATOR, THERE WAS NO POWER. THE CAR ACTED LIKE IT HAD BEEN SHUT OFF. THE STABILITY CONTROL, TIRE PRESSURE AND CHECK ENGINE LIGHTS CAME ON. I TURNED ON THE HAZARD LIGHTS AND ATTEMPTED TO RESTART THE CAR. THE WARNING LIGHTS REMAINED ILLUMINATED AND THE CAR ACTED LIKE IT WAS STRAINING OR LUGGING. I DISCOVERED IF I BACKED OFF THE ACCELERATOR AND THEN ACCELERATED, I WAS ABLE TO DRIVE THE VEHICLE. I HAD TO REPEAT THE PROCESS OF BACKING OFF THE ACCELERATOR AT EVERY TRAFFIC LIGHT . I TOOK THE CAR TO THE DEALER WHO SOLD IT TO ME. IT IS BEING FIXED, BUT MY VIN # DOES NOT SHOW UP AS PART OF THE RECALL FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089911April 24, 2018
ELECTRICAL SYSTEM
I AM CONCERNED AS THE OWNER OF THE IDENTIFIED VEHICLE IN THIS COMPLAINT OF SERIOUS SAFETY AND VEHICLE FUEL EFFICIENCY ISSUES REGARDING THIS VEHICLE. IT HAS BEEN WIDELY CIRCULATED IN NATIONAL MEDIA THAT CERTAIN TOYOTA PRIUS VEHICLES, HAVE BEEN INVOLVED IN CATASTROPHIC POWER INVERTER FAILURES THAT HAVE RESULTED IN SERIOUS DAMAGE TO THESE VEHICLES AND OFTEN SERIOUS AND POTENTIALLY LIFE THREATENING BODILY INJURIES TO THE OCCUPANTS OF THESE VEHICLES. IT SHOULD BE NOTED THAT MY PRIUS WAS PART OF A RECALL CAMPAIGN THAT WAS SUPPOSED TO ADDRESS THIS INVERTER ISSUE BUT SEEMS TO HAVE BEEN NOTHING MORE THAN A BAND-AID SOFTWARE FIX TO A PROBLEM THAT IS ACTUALLY THE RESULT OF DEFECTIVE ELECTRICAL CONNECTIONS. THIS CATASTROPHIC POWER INVERTER FAILURE IS A SERIOUS SAFETY PROBLEM THAT IS FAR BEYOND THE SCOPE OF A SIMPLE SOFTWARE SOLUTION. MANY INDIVIDUALS ARE ALSO COMPLAINING OF UP TO A 15% OR MORE DROP IN FUEL EFFICIENCY SINCE THIS SO-CALLED SOFTWARE FIX WAS INITIATED. I PERSONALLY HAVE EXPERIENCED A DROP IN FUEL EFFICIENCY OF MY PRIUS V FROM A CONSISTENT 42 MPG SINCE 2013 TO 35 MPG OVER THE LAST THREE MONTHS. MY CONCERN THAT THIS DROP IN FUEL EFFICIENCY IS CONNECTED TO THE POWER INVERTER PROBLEMS ASSOCIATED WITH THIS VEHICLE. I RECENTLY COMMUNICATED MY CONCERNS RELATING TO THE POWER INVERTER PROBLEMS TO MY LOCAL TOYOTA DEALER. THEY INFORMED ME THAT THEY WERE AWARE OF SOME ISSUES REGARDING THE INVERTERS AND THAT AS A RESULT TOYOTA INCREASED THE WARRANTY OF THIS COMPONENT FROM 8 YRS./100K MILES TO 15 YRS./UNLIMITED MILES! THIS WOULD SEEM TO INDICATE THAT TOYOTA IS FULLY AWARE THAT THIS IS A SERIOUS ISSUE. I AM CONCERNED THAT TOYOTA IS NOT ADDRESSING THIS POTENTIALLY DEADLY SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054736December 14, 2017
SERVICE BRAKES
MY WIFE STARTED HER CAR THIS MORNING, PUT IT IN PARK AND THEN STEPPED OUT TO GET THE MAIL. THE VEHICLE UNEXPECTEDLY MOVED FORWARD RUNNING HER OVER AND PINNING HER LEG UNDERNEATH. SHE IS CURRENTLY AT THE HOSPITAL BEING CHECKED FOR INTERNAL INJURIES. HAS THIS BEEN REPORTED AND IF SO, WHY NOT FULLY REPORTED?
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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