Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11533366July 19, 2023
UNKNOWN OR OTHER
The issue started on the third day as I moved to Maryland from Charlotte, NC. August 2014. Now it is my 8 car. The problem is all those cars have either hardware or software installed device, like microwave or Radio Frequency. I used to be Uber & Lyft driver, then August 2019 started to drive my own limo & black car with those ride-share corporations. The group which installed this devices run this device externally & cause a very distractive pain on my brain & my customers brain. It damages a brain, cause fatigue, distract vision, & impair brain functioning. Since it started I have been complaining from the local office to the FBI & Maryland Department of Justice. Even though as they suggested me keep changing my cars I couldn’t stop this issue. Now it is publicly running in my car. The customers & the citizens know very well. The low enforcement agencies still didn’t acknowledge the dangerous of the problem. I am extremely disappointed & asking you to help me & other citizens. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533252July 19, 2023
STEERING, LANE DEPARTURE: ASSIST
I was in Tesla charging station when I noticed this steering issue happened. I wasn’t be able to turn the steering as usual and had to make call to Tesla and had it towed to their repair shope. It took four days to replace the rack and pinion. I am not happy having just three month and this happened. Shape on Tesla. Thank God I was not in the free way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533093July 18, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I just purchased a new 2023 Model Y and took my first road trip. Traveling from Broomfield, CO to Santa Fe, NM, and then on to Mesa, AZ on July 16th and 17th. Traveling south on [XXX] I experienced nearly a dozen hard emergency braking events when using cruise control. The hard braking events happened without warning and without stepping hard on the throttle to overcome the sudden braking I believe the car would come to a complete stop. It is just dangerous and I do not understand why it is happening and why it has apparently not been corrected. I currently own two GM products with adaptive cruise control and have never experienced anything like this. The last 3 Audi cars I have owned with adaptive cruise never experienced any sudden braking. This needs to be addressed as soon as possible. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533030July 18, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving down I-5 South between Bay Area and LA, the vehicle applied brakes and sounded a collision warning when there was no apparent vehicle/obstruction in front of the car. Tesla's Traffic Aware Cruise Control (TACC) was engaged at the time and the max speed was set to 75MPH. The speed reduced to ~60MPH before I intervened and pushed on the accelerator pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532954July 18, 2023
UNKNOWN OR OTHER, AIR BAGS, VEHICLE SPEED CONTROL
Tesla Model Y purchased on 06/23/2023 from Springfield NJ center. I had 2 accidents on the same day. I having been driving in the US from more than 5 years and never had a scratch on my vehicle nor even a parking ticket. i drove approx 600 miles in 2 weeks. So I was very comfortable in driving the tesla model y. Date of incidents - 07/07/2023. At Tinton Falls NJ. I was trying to take a K turn on a flat road at around 9:30 a.m. I put the car in Reverse. When I pressed the accelerator pedal the car went forward and hit an Electric Pole. I then pressed the brake pedal . Made sure the car is on Reverse Gear . On leaving the break pedal the car was automatically moving forward towards the pole. This should never had happen. I put the car in Park mode and waited for 5-10 mins approx. Then after some time when I put the reverse gear and left the brake pedal the car didnt move and on pressing acceleration it reversed. I parked my car at the site where I had my work. Police were called and they gave me a ticket. I had a sprain in my neck. Later by 2 pm I drove with the same car Home at Edison NJ. (1 hr drive) I called Tesla Customer Service and they advised me to take the car to Springfield NJ dealership as it could be a software glitch. I decided to drive the tesla with my family in other car to the dealership incase they decide to keep the car. I was about to enter into Fadem Rd when lifted my feet off the acceleration pedal to slow down. The car all off sudden accelerated with no steering control. I noticed lots of car on the street and a lady exiting out of near by Staples Drive Way. I grabbed the steering and rotated it all the way to the right to avoid any of them, hit a pole on the passenger side , pressing the brakes really hard and hitting a bush. The car stopped, no air bags deployed , no warning signs nothing. I was in a shock and pain . EMTs took me to ER , I had severe muscle sprain and still recovering.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11532821July 17, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden unexplained Phantom Braking. Travelling on The Chisholm Trail Parkway tool road and while approaching an underpass the car suddenly applied brakes with no cars near me in front or to my sides. Fortunately there were no vehicles behind me. This similar situation also happened to me in my 2022 Model 3, so it is apparent that Tesla has not been able to resolve this long standing potentially serious traffic safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532780July 17, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was traveling on IH-10 from San Antonio and El Paso, when I had multiple hard braking incidents for no reason at all. I had adaptive cruise control on. Multiple incidents also happened on my return trip. I took out emergency brake on my return trip and it seemed to work ok, except it resets the emergency braking after each stop and I forgot to take it out. That is when I had multiple incidents of breaking for no reason. On one segment of the trip, I had taken out the emergency braking but It did it again. It occurrs at speed limit speeds of 80, 75, and 65 MPH. Luckily, there were no accidents but they could have happened very easily. I do not feel safe at all in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532523July 16, 2023
STEERING
While driving my 2023 Model Y, the electronic power steering suddenly stopped working. Luckily there wasn’t a vehicle behind me, which avoided any accident. I had to use immense manual power on the steering to make the vehicle move to the side. Upon resetting, the steering was back to normal again. However, this seems to be a serious safety hazard and I cannot fathom the fact if it had happened on a busy freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532473July 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
while using cruise control there are sudden and unexpected violent decelerations even though there are no cars other obstructions. also the visialization sofware cuts out or does not come one leading to no blind spot warning, forward collision warning, or may safety features requiring the software.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532453July 15, 2023
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Phantom braking occurs in cruise control for no reason and with no warning. The car is available for inspection. Many other Tesla drivers have described the same situation. On a recent cross country trip phantom braking happened frequently. We made sure there was no one behind us when we engaged cruise to avoid being rear ended. We were in NV when it happened again- this time a big rig had safe distance behind us when the brakes engaged ( we were driving 75). The rig driver swerved into another lane to avoid us. We have not taken car to service center yet. Social media is full of these accounts. This is still happening. There is no warning whatsoever. It’s hard to describe how terrifying this is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532237July 14, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling on I70 from Columbia, Missouri to Grand Junction, Colorado and back, we experienced at least 30 incidents of sudden braking while in adaptive cruise control. Some of the incidents were rapid, causing the car to lose 20 to 30 mph within a second. For the most part these occurrences of sudden braking happened on open highway with no other vehicle within 1/2 mile in front of us. We discussed this issue extensively with Telsa and no resolution was provided by Tesla. In fact, one service agent stated that we should just be happy that we were driving a Tesla and that eventually Tesla may solve the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532222July 14, 2023
VEHICLE SPEED CONTROL, POWER TRAIN
I was about to park in car space in a parking lot. Instead of stopping in the car space, it has accelerated suddenly into the lawn in front of the car space. Tried to stop and it accelerated again and then hit the tree. The left front part of the model Y is damaged and is still in the body shop even after more than a month. I thought the only explanation is I have pressed accelerator instead of break. But as I think about it, I don't think I pressed the accelerator. It did sudden intended acceleration twice during that incidence.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11532018July 13, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The adaptive cruise control malfunctioned while engaged on the highway/interstate. On a recent trip of approx. 1,000 miles, the vehicle experienced "phantom braking" (aggressive emergency braking for no reason) on three occasions while the adaptive cruise control was engaged on the highway/interstate at approx. 65-75 mph, with no obstruction/vehicle in front and the weather was clear sunny skies. No warnings or messages were prompt by the vehicle. This abrupt phantom breaking could have caused serious injury from a rear-end collision or cause vehicles behind to take unnecessary unsafe emergency maneuvers/braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531748July 12, 2023
BACK OVER PREVENTION: SENSING SYSTEM: OTHER
The contact owns a 2023 Tesla Model Y. The contact stated that while reversing out of a parking space, the audible alarm and collision avoidance system did not activate as the vehicle drove closer to a nearby pole. The vehicle struck the pole causing minor damages to the rear pumper. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531317July 10, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Have experienced 2 major “phantom braking” incidents almost causing 2 accidents. There has also been several other incidents but not as severe as the 2 almost causing accident. Called Tesla and they said it is a known problem, service person said he has had his car for 5 years and still having issues. Evidently he said it was software related. He reported there is nothing they can do as solution has not been found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531312July 10, 2023
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated while driving approximately 65-75 MPH with the Autonomous Self Driving feature and the Forward Collision Avoidance: Adaptive Cruise Control activated, the vehicle jerked and drifted into another lane. The contact stated that the message to manually drive the vehicle was displayed. The contact turned off the Autonomous Self Driving and Forward Collision Avoidance: Adaptive Cruise Control however, the vehicle experienced phantom braking 30 minutes later while driving. The contact continued driving to her destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 398.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531305July 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Cruise control settings are such that the driver engages and sets the cruise control speed based on the current speed of the vehicle. That speed setting should then never change unless the driver changes it. The vehicle unexpectedly and spontaneously resets the speed setting on its own when passing by certain specific landmarks e.g. specific exit ramps on the interstate and where an intersecting road crosses over the interstate on a bridge. The change in the speed setting can be quite large based on the speed limit of the interstate which then causes the vehicle to dramatically slow to meet the new speed setting. For example the speed setting was set at 70 MPH. The vehicle passed by a specific exit ramp on an interstate and the speed setting unexpectedly and spontaneously reset to 55 MPH. The vehicle then goes into a dramatic deceleration to slow down to the new speed setting creating a high risk for a rear collision from a following car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531288July 10, 2023
UNKNOWN OR OTHER
Unintended Acceleration. I was driving back from a place in brand new Tesla, drove around 11-12 miles and was fine. We went to ice cream place and I stopped my vehicle in parking spot. Car was completely stopped at that time. To fix parking I put steering in reverse (don’t remember putting my foot on acceleration at all) and car went back at fast speed. I was completely taken aback and before I could realize and put brake, it hit red pole. Thankfully all family members were safe and no car or any one was hit while car was reversing. All happened within just few secs. Car was towed away to home and then to body shop, police did come to check on scene but there was no police report as it didn’t involve any other Car/person and no damage was caused to property. Car is damaged in rear but motor and battery is all fine. It’s in body shop but maybe totaled based on claim. I still don’t remember putting foot on accelerator while reversing but was blaming myself, then this morning I came across article so wanted to share the incident with you. https://www.autoevolution.com/news/breaking-nhtsa-petition-shows-tesla-s-sudden-unintended-acceleration-is-real-and-curable-217525.html
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11531237July 10, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hard braking on its own while using cruise control. Nearly rear-ended multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531226July 9, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Drove thru multiple states in spring and Tesla autopilot would come to abrupt sudden slow down without warning. Bad enough that I would disable the system and drive manually. This problem occurs regardless of one lane or two lane roads. With or without cars in front or behind me. Sunny or cloudy skies. Hot or cold. Straight or windy roads. With autopilot or even adaptive cruise control. I have no faith in the system. At one point it even changed lanes without warning almost hitting another car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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