Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11535710August 1, 2023
ELECTRICAL SYSTEM, STEERING
While on the highway i lost all power steering and acceleration and breaking power. no blinkers or access to my cars screen would not put car in park while on the side of the highway. i had to cross 4 lanes with no power, blinkers, minimal breaking. The control computer completely broke and stopped working. this was a week after delivery. Telsa towed my car for free and fixed the issue. But did not give anything for almost killing me on the highway. what repair notes say they fixed/replaced. Steering Colum control module bolt Rc Airbag harness Faulty SCCM,CAN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535700August 1, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I experienced multiple dangerous phantom braking instances on Eastbound I10 between Van Horn and Ozona, Texas when the TACC system was in use. The car is on firmware 2023.20.9. There were no obstructions in the road and no traffic in front of the vehicle when the car suddenly braked going from 80mph to 50mph in a second before I could take control and accelerate. In two instances, cars were behind me creating a dangerous situation both in terms of an unexpected slow down on a barren stretch of interstate and possible road rage if motorists believed I was brake checking. There were no warning messages on the screen and no audible warning sounds. This is a consistent problem with this vehicle and seems to happen regularly on desert interstates or other highways where there are not many trees on bright sunny days. These events seem to happen on stretches of highway in which there may be a loss of cell signal so I wonder if that is a contributing factor. Regardless, Tesla needs to fix this issue as it is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535699August 1, 2023
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
The cruise control for keeping the car in the lane never worked correctly . The car had to be towed to 1805 N Pepper Ln, Liberty Lake, WA 99019. Tesla had our new Tesla for two days and fixed the problem. When the car steering when out I was in restaurant parking lot and only drove less than a mile to our Spokane hotel . Waiting two extra days in Spokane was a major pain and loss of two days of work .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535684August 1, 2023
STEERING
Within two weeks of taking delivery of the car, the power steering locked up when I was driving on the highway. Luckily I was on the right lane and was able to pull over. Once I got out, locked the car and came back in, it started working. It happened twice after that on my drive home from Wilmington NC. I had to take it to Tesla and they replaced the steering rack to fix this but this seems to be a common problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535679August 1, 2023
STEERING
Vehicle completely lost the ability to steer. Warning message appeared that said power steering assist had been reduced. In fact, the steering was "locked" and a tremendous amount of force was required to simply steer the vehicle slightly to the side of the road. I could have been killed if this had happened on anything but a very straight low speed section of road. The vehicle was taken away on a flat bed truck to Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535516July 31, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Two phantom braking incidents on road trip from CA to UT Both on cruise control - NOT autopilot - No road obstacles or other vehicles present in both incidents 1st incident had road go from gray, older asphalt go to black new asphalt, which triggered a strong abrupt braking , jolting passengers 2nd incident - absolutely no obstacles or vehicles - random strong abrupt braking of vehicle stopped using cruise control after those two events - no more incidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535385July 30, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Problem: unintended acceleration On 05/30/23, the Tesla Model Y was parked in a parking spot, southbound facing a building. The car suddenly began to drive forward on its own and struck the curb, an AC unit, and a business office wall. No injuries, but the driver and people in the building (a dental clinic) panicked.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11535374July 30, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had many incidents of my Tesla Model Y Phantom braking. Traveling down the road using cruise control on a clear dry sunny day with proper lane markings not next to center dividing wall and no other vehicles in front of mine or to the sides my Tesla will suddenly apply the brakes for no apparent reason as if the car is detecting another vehicle or object ahead. The braking is sudden and aggressive with no warning. This could be extremely hazardous putting me at risk for a rear end collision at highway speeds. This has been a issue since the vehicle was new in February 2023. On a long trip you could get a few incidents in a hour then go for a long stretch with no problem. There does not appear to be a detectable pattern or situation for the phantom braking issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535301July 30, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car will sometimes brake hard for no reason, nothing in front of it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535254July 29, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle suddenly break hard without any reason at any speed when you activate the cruise control. Can cause a serious accident. I can experience this any time numerous times during my daily driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535230July 29, 2023
SERVICE BRAKES, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Location: car wash tunnel Symptom: ghost braking/shifting While in car wash mode and neutral, Tesla shifted inexplicably from neutral to park, causing Tesla to be rear-ended by the car behind in the car wash tunnel. My passengers and I could have been injured. Tesla engineers completed a technical review of the safety incident but refused to provide the full report instead directed me to consult lawyers. On the day of the service appointment, they did not even inspect my vehicle but instead told me to request vehicle data online. It turned out to be a waste of time to download vehicle recorded data that only Tesla engineers understand. The service invoice says, “Verified proper operation of the vehicle.” That is false. They did not even admit my car into the service entrance. This crash is preventable, but Tesla is not taking this defect seriously and refuses to share the full report of technical review.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11535031July 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I was using autopilot on the car. A truck with a long truck bed was in front of me. I was getting really close to the truck bed and realize the my Tesla Model Y was not identifying the truck bed. There were no collision warning so I braked 3-4 feet away from the truck bed when I saw that the car was not braking on its own. I submit some pictures that shows the Tesla identifying that the truck is a car that is further away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535030July 28, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the interstate at 85 mph on a straight flat road, with no other vehicles around, the car suddenly and violently braked. Car was in autopilot beta mode. However, this has happened before while only using cruise control. This happened twice only minutes apart. This issue is typically called phantom braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534954July 28, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car decelerates while on auto pilot 4-5 times while driving from Chicago to Alberta,CA vice versa.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534937July 27, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was traveling on the 8 freeway in Az going around 80 passing a tractor trailer. I had the cruise control on. Then the car breaks for no reason dropping me to 50 mph. It happened maybe 3 other times on that trip. Maybe 10 times since I purchased the car 5 months ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534887July 27, 2023
VEHICLE SPEED CONTROL
The contact owns a 2023 Tesla Model Y. The contact stated that while his wife was driving at a slow speed in the automatic braking mode, the vehicle experienced unintended acceleration. The contact stated that the vehicle failed to stop. The contact stated that his wife used the parking brake to stop the vehicle. The contact was concerned that the failure could cause injury or an accident. The contact stated that the tire pressure warning light was illuminated. The vehicle was taken to the dealer where the cause of the failure was not yet determined. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534104July 24, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
To whom it may concern I was driving in a 2023 Model Y around 7:30 in the evening at less than 30mph. There was light rain in the area. As I was driving down a street in the metro Boston area, I noticed the car ahead of me had slowed and was stopping behind another car at a crosswalk. I had taken my foot off the accelerator and noticed that the car did not slow down at all and the regenerative braking did not function properly. Even as I attempted to brake, it seemed like the car would not stop in time. To avoid hitting the car in front of me, in a split second decision I swerved to the left so that I would avoid hitting any other car. My Tesla Model Y went over the median and struck a crossing light pole before coming to a stop. During the seconds leading up to this no preventative warning sounds came from the cars safety systems (eg.collision alert warning, emergency braking) although on most other days it often beeped even when there was nothing directly in front me. Thankfully I did not hit anyone else and we were not injured. However, this was a shocking and highly disconcerting event and could have been worse had the car been traveling at a higher rate of speed or if I had been on a different street without an option to swerve. A preliminary verbal report from Tesla in a phone call stated that "all systems were working as intended". I have made a formal request for driver and video data for that incident from Tesla and am still waiting to receive it. As of now, my Tesla has been considered totaled and a complete write off. It is only 2.5 months old. Having driven hundreds of thousands of miles in various cars over decades, I have never experienced anything like this. Why there was unintended acceleration in such a situation is extremely confusing and has greatly impacted my faith in Tesla at the moment.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11534065July 24, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Approximately half a dozen times this year on highway journeys between California and Las Vegas, when the vehicle is on cruise control at approx. 70-75 mph, I have experienced brief instances of unnecessary, automated braking. Each time apparently in response to large black patches in front of the car, either a mismatched repair of the highway or a dark mirage type reflection of the sun on the highway. It appears to me that the vehicle cameras are occasionally mistaking these dark patches as an obstacle. Presumably lidar sensors would not react because the radar would not bounce back off anything, but I believe my car does not have lidar sensors. In each case there was an approximate 10 to 15 mph reduction in speed and then the vehicle quickly recovered. Fortunately, no other vehicle was tailgating me at the time but if one had been, I believe there is a realistic risk of being rear ended. Alternatively, the driver behind would, presumably, apply the brakes, which may cause a chain reaction when the highway is in fact, clear ahead. I have not contacted Tesla. Based on other reports online, it appears to be a waste of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534001July 24, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Tesla Model Y. The contact stated that while driving approximately 15–20 MPH, the vehicle experienced unintended acceleration. The contact then depressed the brake pedal, and the vehicle stopped immediately. No warning light was illuminated. The dealer was made aware of the failure but confirmed that no failure was found after reviewing the computer data. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533705July 21, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
on a recent 800 mile road trip, there were no less than 7 incidents of the vehicle suddenly braking on its own while on cruise control with no vehicles in front of us. one incident occurred with a semi truck behind us that almost caused an accident. the car went from 80 mph to 45 mph before I had time to react and press the gas pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Tesla Model Y