Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11561141December 20, 2023
LANE DEPARTURE: ASSIST
The updated autpilot nag requires too much steering whel torque often to the point of diengaging the steer assist making the car jerk sideways. This I believe makes the interaction less safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561031December 20, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Tesla software updates aren't transparent on the changes to the cars behavior they will cause. They hide behind the vague terms "minor fixes" with no way to find out what that means. They are changing how the adaptive cruise control and lane keep assist feature work without specifying it. The only way to find out if something changed is to re-read the whole manual every time there is an update and look for changes. The erratic behaviors these updates are causing are mostly unpredictable braking. The unpredictable braking would be predictable if it were disclosed what the updates are actually doing. I believe they are slowly moving enhanced autopilot features to regular auto pilot without disclosing it. The car will now early and aggressively slow down before a turn if navigation is turned on. Also it will randomly slow down if traffic in the other lane is going slower than the speed limit. There is one thing my car hasn't done before that isn't disclosed in the manual. When driving past semis on the interstate the autopilot feature will cause the car to nearly drive on the road line opposite of the semi. Their unwillingness to have full transparency of what the updates are doing is making the cars unsafe an will cause an accident in my opinion. There have been several updates that have been especially bad about adding new functionality without disclosing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561019December 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla model y, suddenly applied emergency brake bringing the car speed from 70 down to 50 suddenly, when FSD was enabled while traveling on I35. This happened at least 4 times and all 4 times there was a truck next to model y. This is really dangerous and as there is no one behind me in my lane, no accidents occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561006December 19, 2023
SEATS
Driver seat started to move forward while driving. I had to think quick and pull he powerseat button back to stop the seat from moving forward. I stopped to pull over and readjusted the seat. While driving home the seat again started to move forward, I had to fight with the powerseat buttons to make sure I didn't get pushed too far forward and also not accidentally pull myself back too far that I couldn't reach the pedals. I couldn't even get out of car because the seat would not stop moving forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560977December 19, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using adaptive cruise, Tesla requires that the beta automatic windshield wiper function be enabled. When this function is active, the windshield can quickly become smeared due to false positive detections, or even during accurate moisture detection though the driver’s vision is not impaired enough to warrant wiper usage. The driver has no ability to disable this feature in favor of their own judgment for determining when the windshield should be safely cleared. Even having put only 7000 miles on my 2023 Tesla Model Y, I have been in multiple situations where the wipers turn on unexpectedly and smear the windshield. Situations which are especially dangerous are when driving directly into sunlight, and in cold weather conditions when the wipers smear freezing moisture in my field of view. When these dangerous situations occur, my view of the roadway and surrounding vehicles is impaired for a few seconds while I manually activate the windshield fluid cleaning system. I have raised this issue with Tesla‘s service department twice and both times have been told there is no way to disable the automatic windshield wiper function while using adaptive cruise control, and that their developers are both aware of and working on the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560932December 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
to [XXX] , bcc: [XXX] Sun, Nov 26, 6:33 PM [XXX] , I'm writing to you since I can't find any other Tesla email address that might help me. Please forward this email to the appropriate person if you can't help me, but copy me on any email forwarding. Recently, I just completed a long, 4 week driving trip to California and back to Durango, CO in my new Tesla Model Y during which I used FSD, which I purchased in September 2023. During this trip, about 5-6 times my 15" screen showed a pair of RED HANDS and warned me to keep my hand on the steering wheel, EVEN THOUGH MY HANDS WERE ON THE WHEEL. On one occasion in UTAH, while on a 2 lane, newly paved section of road without striping, the RED HANDS warning displayed and FSD dropped out, but this time, it displayed that since I didn't have my hand on the wheel (BUT MY HANDS WERE ON THE WHEEL) that it reduced my limit of 5 warning by 1 to only 4 remaining warnings, before FSD would never again work on my model Y. Since my FSD is beta software, I consider these inappropriate RED HANDS to be a serious bug that needs to be fixed. I also want my Tesla model Y to have the full 5 appropriate warning limit restored to 5. I want someone from Tesla to look into this safety issue and contact me how Tesla is going to correct it and restore my warning limit to 5. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560899December 19, 2023
VISIBILITY/WIPER
The automatic windshield wipers run when it is dry, and they do not run when it is pouring rain. They cannot be disabled when using autopilot or adaptive cruise control. One must stop looking at the road and look at the screen in order to correct the wipers. If one disengages cruise control, the automatic wipers stay on, and must be manually turned off. There are no manual controls one can use while maintaining a view of the road. The problem has been confirmed by Tesla service and they are unable to repair it. They have told me to wait for it to be improved with a future software update. They are aware it is a widespread problem, and have verbally told me so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560694December 18, 2023
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
UNKWOWN: ASSESSMENT: Date of Event 19 December 2022 Upon taking delivery from Tesla for 2023 Model Y vehicle with the above or contained VIN, driver experiences a series of events that result from a autosteer activation. Approximately seven (7) calendar days after receiving the vehicle a FDU (Front Drive Unit) was replaced. At approximately another twenty-one (21) calendar days after the FDU was replaced while activating active cruise control and or autosteer the vehicle unexpectedly aggressively accelerated (UAA) to unknown speed that was not observed by the driver. It was later found out by the drive through scheduling a service appointment that a series of settings and unknown factors may have caused the incident. This incident was video recorded as a result of a traffic stop conducted by a local sheriff's office. This event contained several other incidents before vehicle was stopped including UAA, collision avoidance (oncoming traffic), vehicle brake lockup, and unresponsive controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560633December 18, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle applied the brake without any warning. The road was clear with no other vehicles ahead and behind at the time. The speed at the time of the incident was 78 miles/hour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560466December 16, 2023
VEHICLE SPEED CONTROL, SERVICE BRAKES
The car was behaving like in “rolling” mode even though it was set to “hold” mode. The modes refer to the stopping modes. I have reported the incident to Tesla and it’s been in the shop for over 1 week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560229December 15, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
The problem here is the cruise control or autopilot. It first appeared when I bought the car. It continues to appear when driving on cruise control or autopilot. The car brakes harsh or suddenly stops. No messages or warning. Sometimes when driving under a ramp or sometimes when nothing is there it stops. I went to the Tesla shop many time and they can’t find any issue. I can’t drive using the auto pilot or cruise control. It’s not safe and my passengers. The other issue is the wipers start working when no rain but when you have auto or autopilot on. Please fix this issue. It has become a problem for me. I have taken it many times to the shop and they can’t find issue. No messages or warning. Another issue occurred two weeks. It’s regarding TPMS. A warning sign appeared on the dash state faulty. I took it to the shop 4x and they’ve tried to fix it but it continues to show up. The tech repaired tpsi, warning goes away but after some driving it comes up as right passenger side issue. I rotated the tires from left to right and vice versa. Same issue on the right side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560128December 14, 2023
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE
The contact owns a 2023 Tesla Model Y. The contact stated while reversing at 5 MPH, the parking sensor was inoperable, and the vehicle crashed into a parked vehicle. The contact stated that there was no damage to the other vehicle. The contact's rear bumper on the vehicle was dented. The contact stated that the parking sensor displayed an incorrect distance measurement and had not worked properly for the past eight months. The contact stated that he contacted Tesla several times in the past regarding the failure and was advised that an upgrade for the software would be forthcoming. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11560122December 14, 2023
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When their is a car in my blind spot the car does not beep or try to pull the car back unless you are basically hitting the car next to you. It also does not beep or show me space out side my range of view to prevent backing into another car. My car (tesla model Y) has had non-function blind spot warnings and backing up warnings since we purchased it in Feb 2023. There have been multiple times when I have not seen other cars and almost ran into them (they were able to swerve). On this Monday night the other car was not able to swerve because there was someone in the lane next to her (3 lane road) so we crashed. My car is available for inspection upon request but someone would have to come to my home because the car is not drivable and is waiting to get into the tesla body shop
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11560036December 14, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This has only happened in our 2023 model Y. We also own a 2016 & 2017 Model X and we never had the car applied the brakes while in auto pilot and nothing is in front of the car for at least a mile. We are worry about being rear ended because of the sudden braking to a almost stop. We have reported to tesla numerous times and nothing has corrected it so we try to not use that feature when we see cars coming up behind us. We only us it on road trips in open spaces with little traffic. I believe the reason for this problem is the removal 9f the sensors fe9m the front bumper. As I have stated we never had this problem with our other two cars and they have sensors. This Model Y only relies on the camera which might see glare as some in front of it since it can't see. Tesla knows this is a problem, so they are looking at installing a radar system in the bumper but aren't looking at retro fitting the Models they decided to not install sensors in the bumper. All the other early Models with sensors don't have this problem to my knowledge. This a safety issue that needs to be corrected before people start dying from rear end collision that could have been prevented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559986December 13, 2023
BACK OVER PREVENTION: WARNINGS
The incident involves the malfunctioning of the Tesla Vision and Parking Assist systems in my 2023 Tesla Model Y. Over the course of owning the vehicle, I have experienced multiple issues with these systems that led to three parking accidents and safety concerns. On several occasions, the Tesla Vision system displayed a message indicating "Tesla Vision will experience degraded performance." This message appeared consistently, signaling an ongoing issue with the system's capabilities. The degraded performance of Tesla Vision was particularly evident in its inability to accurately gauge distances and detect obstacles during parking maneuvers. The Parking Assist feature, which is crucial for safe and efficient parking, also exhibited significant flaws. The system failed to provide accurate distance measurements and warnings, which are essential for preventing collisions. This was especially problematic in tight parking spaces and while maneuvering near obstacles. Specific incidents of concern include: 1. A parking accident occurred when attempting to park in my garage. The Tesla Vision system failed to accurately detect the garage door, resulting in a collision while exiting the garage and attempting to turn the car. 2. Another incident involved a collision with a white column positioned against a gray wall, which the Tesla Vision system failed to recognize, leading to vehicle damage. These incidents highlight the unreliability of the Tesla Vision and Parking Assist systems in their current state. Prior to owning the Tesla Model Y, I drove a 2019 Acura MDX and had no parking accidents. The technicians at the Tesla dealership do not use the Park Assist because of this I have a video showing assist lines moving from stop to 16" ... while parked. The image showed I had 14" when in fact it was 5"
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11559808December 12, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving 75 MPH on the interstate with cruise control activated. Brakes slammed unexpectedly with no reason or warning. Had there been anyone behind me it would have caused serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559407December 10, 2023
STEERING
Steering got locked while driving. Couldn’t perform left turn in the middle of drive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559373December 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES
I was driving eastbound on interstate 8 with adaptive cruise control engaged and my Tesla suddenly stoppeg in the freeway. No one was behind me but it was frightening. 0930 hours
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559371December 10, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the freeway on cruise control. As I was manuvering a slight curve in the road, there was a car in the lane to my right. All of a sudden my Tesla just started stopping almost violently. Luckily no one was behind me. It was the third time this has happened. Scary. No warning or anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559053December 7, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Since we’ve purchased this vehicle we have had several phantom braking incidents while using cruise control (NOT full self driving). There is NO way to report this to Tesla that we have found. So we have decided to report this directly to the NHTSA. We would be happy to provide additional details.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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