Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11578394March 20, 2024
STEERING
I am receiving codes, GTW_w074 Steering Assist reduced, and UL_a020 Steering Assist reduced. In reality, steering is unavailable without extreme effort. This makes the car undrivable. I had the same problem in early February. The car was towed to Tesla for service and repaired. Now one month later the problem has returned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577950March 18, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving on a two lane highway at 70 mph, the vehicle has applied the breaks extremely abruptly without reason, three times in the past week. Slamming on the breaks suddenly reduced our speed from 70 to 45 mph before I could return to the speed limit. I came very close to being rear-ended last time. The drivers behind me were angry as well, assuming that I was “break-checking” them. I am extremely concerned for my family’s safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577917March 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car suddenly engaged the automatic emergency braking system when it perceived a glare on the road to be an obstacle. Passenger experienced mild whiplash discomfort from the severity of the braking. No other cars were around so no accident occurred.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11577853March 17, 2024
ENGINE
Charging system has become defective over last month. Two weeks ago, gave error that charging cover was open when it wasn't. Couldn't get it to charge for a while. Eventually, it worked. Yesterday, would not charge at all on any charger. Being towed to service center tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577746March 16, 2024
SUSPENSION
While backing out with the steering wheel turned the vehicle makes clunky noise as some thing rubbing together very hard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577438March 14, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, VEHICLE SPEED CONTROL
Phantom braking has occurred on 4 different occasions nearly causing a rear end collision during one of them. On all occasions it occurred with no other car in front of us. Tesla Service was contacted through their app for service and we were told this is a known issue and to simply apply pressure to the accelerator. No warning lights or other was given before the incident. The problem has not been reproduced or confirmed by Tesla or independent service center?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577283March 14, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am writing to express my serious concerns regarding the recent enforcement that leads to Tesla's Auto Steer being disabled after three warnings, deemed "strikes," within a certain period. This policy, which I understand may have been implemented with safety intentions, paradoxically compromises my safety and potentially that of others. My experience with the system has shown that the warnings are overly sensitive, activating even while I am fully attentive and engaged with the driving process. The result is the Auto Steer feature—a tool I rely on for enhancing my driving safety—being disabled for an entire week after these strikes. This blanket punishment is applied universally across all driver profiles, disregarding individual driving contexts and histories. The logic behind this stringent measure seems counterintuitive. The Auto Steer function, in my experience, significantly increases safety by aiding in maintaining lane integrity, adjusting speed, and managing distance from other vehicles. Disabling it not only diminishes my vehicle's capability but also impacts my confidence in the vehicle's safety features, which I have come to depend on. I urge the NHTSA to reconsider this mandate and recommend adjustments. Possible improvements could include making the warning alerts more prominent to aid drivers in real-time, allowing for a more interactive and educational approach to enhancing driving habits. Alternatively, revisiting the policy to provide drivers with more control and flexibility over the use of Auto Steer could be beneficial, ensuring that it serves its intended purpose of augmenting safety without unwarranted restrictions. The overarching goal should be to enhance safety while also respecting the drivers' ability to utilize technology responsibly. I hope for a revision of this policy that aligns more closely with the practical needs and safety interests of Tesla drivers. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577156March 13, 2024
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On [XXX], I was at [XXX] waiting for green light, as soon as the light changed. I hit the drive but the car suddenly lost control and speed up and I couldn’t stop. I try my best not to hit any people or any cars and ended up hitting the board on the right. I never smoke or drink alcohol. never did any drugs, I didn’t hold phone. It was absolutely an uncontrollable incident very unfortunate but totally out my control I wish this never have happened as I have good driving record. Thank you, your honor ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11577012March 12, 2024
AIR BAGS, ELECTRICAL SYSTEM
(1). Electrical wire related to passenger airbag function is allowed for rodent chewing. I was told by technician that if this wire chewed by rodent or broken, passenger air bag will not function at all when there is an impact or an accident. I'm not really sure whether the driver will be even alerted whenever this wire is broken. This is simply a design fault because such an important wire should not be placed in a vulnerable location where rodent can chew it. I have never come across this in any car in my life so far. (2). If an airbag does not function, a passenger could get hurt or die (3). I asked the service team about the design fault and filled their service visit survey as well, but no one answered me so far. (4). Service technicians inspected the broken electrical wire, repaired it, but there is no guarantee that rodent can not chew it again because repaired wire is at the same place as before. (5). There is no prior warning for me. Service technicians came over to replace the passenger seat. Once they replaced it, the senior technician tried to check all the system using his laptop and it appeared that he noticed a fault on his laptop screen. So, he opened the frunk and found the broken wire. (6). Instead of replacing this part with OEM part he repaired it and even charged me for the cost of repair though my car is under warranty. This is the design fault and this wire can be chewed again and manufacture can keep charging the customers till the life of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575185March 3, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car stops suddenly for no reason while on cruise control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575183March 3, 2024
STRUCTURE:BODY
Water leak passenger floor
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574801February 29, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, UNKNOWN OR OTHER
The car autopilot system does VERY Hard brakes when coming to stop at red lights ( when there is a car in front of it) very unsafe. Also while driving in the street or freeway, mostly when passing under a bridge, all of a sudden the car pushes brake automatically which is truly dangerous and unsafe. Also when the auto pilot is on it, disengages whenever close to a curb or anything else and you have to take over control very last second to avoid any accidents. This is a safety issues. safety issue. Please fix. I took the car to dealership and both times they say it’s something called phantom braking and that they wouldn’t be able to fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574452February 28, 2024
Chest Clip, Buckle, Harness
Complete failure of harness release button, allowing my child to loosen the harness by gently leaning forward. This is a malfunction on a replacement frame (used for less than 2 months), NUNA replaced the original frame (used for 8 months) for the same issue. I have contacted NUNA about current frame issue, haver not heard back from them. Given the poor customer service I received with original frame failure, I do not expect NUNA to resolve this issue for several weeks. Consequently, I am working with retailer I purchased the car seat from to replace it with a different brand, as I no longer trust NUNA with the safety of my child.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574439February 28, 2024
Chest Clip, Buckle, Harness
After 8 months of use, the harness release button failed completely. This malfunction allowed the harness to loosen with our child in the car seat, while driving on a 3.5 hour road trip. Extremely scary and dangerous situation. NUNA sent a replacement frame and within 2 months the same malfunction has occurred on the replacement frame. After seeing the numerous complaints filed on NHTSA, for the same issues, I am very surprised there has not been an investigation and/or recall. Especially given the prevalence of such a dangerous malfunction. Lastly, I am extremely unimpressed with NUNA costumer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574015February 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Tesla model y automatically and incorrectly brakes and alarms when on two lane road with large truck approaching in other lane. Adaptive cruise control is engaged. This has occurred multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573894February 25, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On a trip to and from New York to Canada between February [XXX], the car came to a sudden stop on the interstate when there were NO VEHICLES OR OTHER OBSTRUCTIONS IN FRONT OF THE CAR. However there WERE several vehicles behind me on 2 of these occasions and I was extremely concerned that I was going to be hit from behind. It was just like the events described here - [XXX] . Why isn’t NHTSA doing anything about this? There is no way to use cruise control without this technology which is extremely DANGEROUS. We would NEVER have bought the car had we known about this. Who wants a car where they can’t use the cruise control without fearing the safety of themselves and those behind them??!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573801February 24, 2024
SERVICE BRAKES, VISIBILITY/WIPER
I have been trying more than 4 times with TESLA to get this open recall fixed but failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573358February 22, 2024
VISIBILITY/WIPER
Auto setting on windshield wiper does not activate wipers. It happens in a downpour and moderate rain. Other times it activates in a sunny day or with minimal water on window. When it fails, I have to manually turn on wiper which requires taking my eyes off the road to look at the screen to set the speed. This is very dangerous at one of the worst times when I need my eyes on the wet road and traffic. Tesla has refused to look at the sensors and claims there is no issue. I have contacted them twice about this and gotten a “it’s a firmware issue. We’ll send an update soon.”The problem has persisted for several months. I have attached screen shots of the messages from Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572920February 20, 2024
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
My vehicle beeps liberally when parking in tight spots, anywhere near a line of any sort, etc. A few weeks after getting my vehicle in late November (I don’t remember the exact date), I was driving through construction at night and without warning, the steering “corrected” itself and I hit a cone causing 2 scuffs on my new vehicle. The steering locked, but thankfully I was able to get the vehicle back into the lane. When I called Tesla a few weeks later they asked for a specific date and time which I didn’t have. They said they were unable to help without that. Thankfully there was nothing more serious, but I would like my scuffs and steering fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572897February 20, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On almost a daily basis, with the cruise control set to maintain speed (vs the option of advanced speed control that will adjust to signs), the car will inexplicably and quite randomly decelerate aggressively at highway speeds. On four separate occasions just today (although it happens at least once or twice a day), with the cruise set to 70 MPH, the car will randomly decelerate aggressively or even change the max speed of the cruise to 55 MPH. On all occasions, the posted speed limit is 65 or even 75 mph. This is dangerous, particularly in DFW traffic during rush hours, with traffic flow moving at similar and often higher speeds in close proximity. Having my car aggressively decelerate without warning to 55 MPH has caused me to be tailgated and honked at. This has been happening since I've received my car. At first, I tried to use the advanced features of the cruise, but whilst driving on the Dallas Tollways, where the toll road has a speed limit of 75 MPH and the regular highway paralleling at 65, the car is unable to differentiate and would often interpret the wrong speed limit and aggressively brake. Going from the flow of traffic (close to 80 MPH) to 65. This is why I switched the cruise to absolute speed rather than any sort of posted adaptive. It's seems to have gotten progressively worse. So much so that I only use the cruise where traffic is light because of this issue's unexpected and random nature. Besides being dangerous, it's also very scary as it's completely unexpected and aggressive. I did make a service support call, but the Tesla technician said it's a known issue and no data available if/when it may be fixed. Currently, car is running software v11.1 2024.2.3
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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