Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11587945May 9, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model Y. The contact received notification of NHTSA Campaign Number: 24V051000 (Electrical System). The recall repair was performed; however, the contact stated that the warning messages "Pay Attention", and "Keep Hands on the Wheel" were excessively displayed. The contact was concerned that the excessive alerts could cause a crash because the alerts had become a distraction. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587792May 9, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the highway at 75mph, with "Traffic Aware Cruise Control" (aka, "Adaptive Cruise Control") enabled, a white napkin had blown into the lane ahead. This caused the car to slam on the brakes, and rapidly reduce speed to 20 mph, before I was able to re-accelerate back up to speed. I consider this a dangerous malfunction of the Adaptive Cruise Control system (and possibly the Automatic Emergency Braking system as well) on a high speed lane on a highway, which easily could have resulted in a high speed rear end collision and injury. (Fortunately, there wasn't any traffic close behind in the the lane.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587515May 7, 2024
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Tesla Model Y. The contact stated that while driving the vehicle at approximately 55 MPH on autopilot, the brakes independently engaged, and the vehicle decelerated abruptly to approximately 12 MPH. The contact stated that there were no obstructions, or oncoming vehicles on the roadway during the failure. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587102May 6, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving from Asheville NC to Maryland on [XXX] using auto pilot driving 74 on 70 speed limit on the left lane of two lane highway and all of sudden the Tesla slam on the break to speed of 15-20 miles. There was a car on the right shoulder trying to merge to the right lane about 20 ft in front of us when this happened. My wife and daughter were in the car and we were all shocked on what happened. We were so lucky that there was no one behind us otherwise serious injuries could have happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587045May 5, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle was on autopilot. Pulled out of driveway, hesitated, and then accelerated into a parked car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11586960May 4, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While having Autopilot on, Tesla’s version of adaptive cruise control and lane keep assist, vehicle suddenly breaks while driving at 65mph. The software erroneously detects oncoming vehicle shadow as an object and suddenly breaks. This has not been the issue with their Full Self driving software. Tesla knowingly has a safer, more advance software, but decided to not release them to the general public without purchase. Big safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586898May 3, 2024
UNKNOWN OR OTHER
Safety recall update was NOT done to my car when I brought it in for that service. I had a service appointment in which one of the tasks was to update my icons to the "larger icons". Upon taking receipt of my vehicle, I noticed that the icons did not appear different. I messaged the service center that performed the work and THEY TOLD ME THE ICONS WERE THE UPDATED ONES WHEN THEY ACTUALLY WERE NOT. How can a company entrusted with providing save vehicles for public roads be allowed to do this? What if this was a seatbelt malfunction that they told me was fixed and I got in an accident on the way home and died due to their complete negligence?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586896May 3, 2024
VISIBILITY/WIPER
The "auto" setting of the windshield wipers does not work 90% of the time. It cannot sense rain properly. My grandmother's 2002 Lexus had better rain-sensing wipers than my 2023 Tesla. This is extremely hazardous in the sense that at medium speeds, when water from rain does NOT quickly evacuate the windshield, it causes a massive block to the view of all patrons in the car. Do you think it is important for the driver to see the road in front of them? It is also very dangerous because when this does not work, the quickest way to change the setting is to tap the end of the left stalk with your left hand, and then QUICKLY use your right hand to select the desired wiper speed on the car's screen. This is a dangerous task to have to do quickly when you cannot see what is in front of you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586894May 3, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS
Ever since the first few miles on the car, the forward collision warning (FCW) system triggers all the time for no reason. I cannot drive the car without it triggering, and I use the car almost daily. It constantly thinks I am going to run into the car in front of me when coming to a stop at a light, for example, however I am never anywhere near running into the car in front of me. It also triggers when making a turn if there is a car parked on the curb. It thinks I am tracking straight, however my wheel is turned and I am simple following the curve of the road. These constant alerts cause me and my guests panic, and occasionally cause me to jerk the wheel in an unsafe manner for, again, no reason. Its embarrassing. This feature does not work as intended whatsoever.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586739May 3, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Tesla Model Y. The contact stated while driving 5 MPH and coming to a stop, the vehicle went into park unintendedly. The "Vehicle Automatically Parked to Prevent Roll Away" and "Automatic Emergency Braking Is Unavailable" messages were displayed. The contact was able to quickly veer to the right lane, where the vehicle stalled and remained for half an hour, nearly causing a crash. Additionally, Police officers arrived at the scene and shielded the vehicle from a potential crash. The manufacturer was contacted but was unable to correct the failure remotely. The vehicle was towed to the Tesla Service Center, where it was diagnosed that the driver’s side body controller module had failed and needed to be replaced. The vehicle was repaired. The contact stated that while driving with his daughter in a car seat in the rear seat and coming to a complete stop two days later, the vehicle stalled. The message "Automatic Emergency Braking Unavailable" was displayed. The vehicle was towed to another Tesla Service Center (3371 Brunswick Pike #100, Lawrence Township, NJ 08648), where the vehicle was being diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 2,506.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586491May 2, 2024
UNKNOWN OR OTHER
2 close to collision out of 7 use of FSD free trail period. The vehicle signal for turn and went straight to hit curb. The vehicle during left turns at signals while on left most land jumps to right most left turn lanes while other vehicles are in it turning. Here is link i posted on x , https://x.com/PAVANGINJUPALLI/status/1776618585105842340
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586478May 2, 2024
UNKNOWN OR OTHER
Tesla has a joke feature where a song starts playing that is a parody of Saturday Night Live skit "I need more cowbell". What causes this to be played is pushing down on the right steering wheel stalk 4 times sequentially. Nothing will silence this, however. Not even turning the volume of the car off. It causes a constant, loud, and visual distraction. And it prompts distraction for drivers to try and silence it. I have nearly been in multiple accidents trying to silence it. there should be NO car audio that is played that cannot be silenced by turning the volume off. This is common sense. Any other reasoning is inviting distraction. Not withstanding that Tesla has made doing simple tasks like turning the volume down or air conditioning up MORE attention requiring than cars of the last 50 years. This is a clear and demonstrable safety hazard with, as I would imagine, criminal liability for Tesla. Please recall all Tesla cars until they eliminate this clear and present distraction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586423May 1, 2024
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
I am reaching out on behalf of my wife who met with accident on 3/24/2024.She was driving Tesla Y model and this accident occurred due to System failure of Vehicle , brakes and Steering wheel get locked and she was not able to do anything and car hit the couple of trees on other side of parking lot . She was not using Autopilot feature and it vehicle didn't stop after applying the brake instead of stopping , its get accelerated and steering was also locked.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11585576April 27, 2024
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Auto steer in city which is the free software unnecessarily distracts with warnings, so much that I was almost in an accident 3 times. This doesn’t happen with full self service driving in the exact same scenario because it’s a paid service, essentially forcing owners to subscribe and pay for full self service driving. Furthermore, if you don’t react to unnecessary and distractive warnings you get a warning that auto steer (which is paid for as part of the car purchase) will be disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585498April 26, 2024
STRUCTURE:BODY
Sudden unintended acceleration on my new Tesla Y- occurred while backing slowly out of the garage. Suddenly, there was a lurch forward that hit the side of the garage. Repair to Tesla @ $8,000 and repair to garage @ $300. Tesla told me that their ivestigation did not disclose any mechanical issues but the manager refused to send me that evaluation. Fortunately, no injuries
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585203April 25, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During a 2,300 miles recent trip in Texas, the vast majority of the speed limit signs were not seen by my 2023 Tesla Model Y autosteer/autopilot (not FSD). This created issues with the autopilot/autosteer as it was not usable in several instances and can create safety issues like distractions, etc... I had the latest software revision. The key point is that this is not happening at all in Colorado where I live. Tesla support responded that I needed my cameras recalibrated which is a totally illogical response as it is not happening in CO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585056April 24, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
When using Auto Pilot/Traffic Aware Adaptive Cruise Control at highway speeds (55 to 75mph), vehicle will on occasion, slam on the brakes and steer to the right for no apparent reason. When this has happened in the past, we would press on accelerator peddle, to quickly recover from the braking to prevent a rear end collision and continue down the road. This last time (April 12, 2024) however, pressing the accelerator peddle made no difference until Auto Pilot was disengaged. Fortunately we were in the right most lane and was able to pull off to the side of the road to prevent a rear end collision from a van that was behind us. There were no warnings or messages that were displayed to indicate what had cased the braking. I talked to my local Tesla service department approximately a year ago about this issue and said that Tesla is aware of the "Phantom Braking" problem, but were unsure if or when a fix would be in the works. We did capture the dash cam video of the last Phantom Braking incident, that shows a clear road, with no objects or shadows that may have triggered the event. The dash cam video is 38Mb in size, too large to upload.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584475April 22, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
Car warned that Drivability - Acceleration and top speed reduced/Performance may be restored on next drive but gave no opportunity for me to pull over safely. Felt like someone pulled the e-brake during regular driving speeds and prevented me from safely slowing down, steering or maneuvering the vehicle into a safe spot. This occurred during a rainy night with my wife and 3 daughters in the vehicle who were terrified and still afraid to drive in the vehicle. Tesla replaced the front drive inverter and about a month later the same issue happened again on a busy road around 1pm in the middle of traffic and this time the rear drive inverter had to be replaced. Myself nor my family have felt safe in the vehicle but feel stuck with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584291April 21, 2024
SEATS
We had our 5 year old son buckled in his forward facing car seat in the back passenger seat. When I started to drive my car, the front passenger seat started to move back, reclined on its own and fully crushed my sons legs in the back seat (fully reclined back). My son started to scream in pain. After securing the seat forward, we noticed our umbrella fell from the front seat and landed where you control the seat alignment in front. We were shocked to see that a 1 lbs umbrella can be heavy enough to control the seat alignment. If I hadn't quickly reacted to the seat moving back, it would have caused a serious fatal injury to my son. I strongly urge the manufacturer to consider fail proof ways to prevent this from happening.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11584267April 20, 2024
VISIBILITY/WIPER
My tesla is supposed to have "automatic" wipers that go on by themselves to keep the windshield clear so one can drive in rain. Manual wiper speed control is difficult because the driver has to look at center screen and use menus to select a speed. There is no intermittent wipers control; the lowest speed setting is too fast for light range. Only one pass operation is possible without using the center console while driving which is dangerous. The automatic wipers are very erratic, sometimes running faster than needed or coming on when it's not raining to other times hardly coming on at all making it very difficult to see and making driving very accident prone. The poor operation can, of course, adversely affect the proper operation of the automatic driving capability too since that depends on vision by cameras through windshield. Other owners I know voice the same concerns. This issue is a big problem anytime it rains and even worse back last winter when it snowed. I've only had my car 3 months. I have talked to a few other owners who indicate this problem didn't exist as much 6 months or a year ago indicating it could be a problem caused by a recent car software update or a change in the equipment used for wiper control in my Tesla Y. I'm not sure if the problem applies to other models (ie S, X, 3).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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