Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11621869October 25, 2024
UNKNOWN OR OTHER
Twice it happened that I felt sudden unintended acceleration twice this week. Last one happened last night on my way to work and the experience is frightening that I had to drive very slow with my feet ready for the brakes in case it happened again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621845October 24, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Tesla FSD v12.5.4.1 tried to run a red light without stopping. Although FSD has a multitude of other issues when it comes to breaking traffic laws running Red lights shouldn't be one of them. Luckily I was able to override the system and no one was in the area to get hurt and no property damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621575October 23, 2024
ELECTRICAL SYSTEM
The contact owned a 2023 Tesla Model Y. The contact stated while driving 30 MPH in autopilot mode when the vehicle crashed into a tree. After the crash, the vehicle battery caught on fire and there was an explosion. The contact sustained bruises on the left hand that required medical attention. A police report was filed. The vehicle was towed but no further information was available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA Campaign Number: 23V651000 (SERVICE BRAKES, HYDRAULIC). The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11621338October 22, 2024
WHEELS
I was driving out to Pittsburgh to drop my daughters off at school, and my rear driver-side tire rapidly went from 40 PSI to 20. I almost lost control of the vehicle at one point. It turns out my 9 month old Tesla Model Y performance had a cracked rim. I have had cars for almost 40 years and never had a cracked rim until now. Something is seriously wrong with the 21 inch rims Tesla is making for their model Y performance models. I was in the Tesla Dealer today and 2 other people had the exact same problem, and their is a ton of info online about Tesla cracked rims. I had to pay $1,018 for a new rim that was 9 months old. (So did the 2 other people today) Something seriously is wrong with Tesla Model Y Performance rims. Their manufacturing process clearly is flawed for this to be such a persistent problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620853October 20, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
WHEN USING CRUISE CONTROL (TESLA CALLS IT AUTOPILOT) EMERGENCY BRAKING IS APPLIED FOR NO KNOWN REASON. AT ONE LOCATION ON MY MORNING COMMUTE AT HIGHWAY SPEED IT OCCURS EVERY DAY AT THE SAME LOCATION, AT OTHER TIMES IT IS RANDOM. THIS INCREASES THE RISK OF A REAR END COLLISION WITH A FOLLOWING VEHICLE. I HAVE NOT REPORTED THIS TO TESLA. A FRIEND REPORTS THAT HIS 2023 MODEL Y ALSO BRAKES UNEXPECTEDLY AT THAT SAME LOCATION WHERE IT OCCURS FOR ME. IF DRIVING WITHOUT CRUISE ENGAGED THE PROBLEM DOES NOT OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620564October 18, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
New version of Autopilot software install is very unsafe. It aborts multiple times. It also accelerates when it should be stopping or slowing to make a turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620478October 17, 2024
SUSPENSION
The Two bolts that hold the right side lower control arm connection to the frame one was completely out, and the other was loose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619911October 15, 2024
SEAT BELTS
Vehicle displayed error that service was required for front passenger safety restraint system fault in late September 2024, which persisted for several days. Customer immediately booked first available appointment booked with Tesla service center (3 weeks wait to mid October 2024). At dealership appointment, Tesla service advised it was unable to diagnose any problem because the error code had since cleared from the vehicle computer. Technician refused request for a manual inspection of the vehicle safety system. Technician refused to give paperwork or any form of documentation of the visit, insisting that the problem would be notated in Tesla's "internal service records" should Tesla need to review it at a later date. Subsequently customer received a "Service Appointment Cancelled" email notice from Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619715October 14, 2024
SEAT BELTS
Rear passenger side seatbelt stopped working. It clicks when it is inserted and immediately becomes loose. It does not hold up and creates a serious safety issue. I have seen many people reported this issue online in Model Y Teslas. Nearest appointment Tesla provides is 2 weeks away and the seat cannot be used due to non working seat belt. I have never seen a seal belt malfunctioning in my entire life. It has happened many Tesla owners and these seat belts are not safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619585October 14, 2024
POWER TRAIN, ELECTRICAL SYSTEM
Got a new battery for the car due to an accident I had back in Feb 2024. The battery lasted me up to August 2024 before I received an error saying that my car won’t charge any more and it’s at maximum charge. I took my car in and the Tesla service center explained there is no physical damage, and that it’s a mechanical issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619538October 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, BACK OVER PREVENTION: WARNINGS
We have had numerous incidents of sudden and unexpected braking. Earlier this month while rounding a curve with adaptive cruise control enabled, the car aggressively braked when it saw an oncoming semi safely in the other lane. It was good there were no cars behind us or no doubt they would’ve rear-ended us. Last night - like so many other times the past year or so - I was pulling into a parking spot with a bush in front and, only a few feet in, the car slammed the brakes on even engaging ABS. Usually the warning system just makes a sound or gently applies this brakes but this was jarring. Everyone in the car lurched forward. The date below is from the incident related to the semi. That could have been very bad. My Subaru Outback uses sonar and I’ve never had these sorts of problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618814October 9, 2024
UNKNOWN OR OTHER
The recall didn’t resolved in a timely manner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618657October 8, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was fully stopped at red light of intersection of [XXX] . Suddenly my vehicle accelerate it self and start auto drive at high speed and malfunction, hitting multiple parked vehicles. My vehicle was on auto holding brake feature. I was not able to control my vehicle, even when I tried pressing the brake. No warnings or alarms from my vehicle when crashes into multiple parked cars. On [XXX] incident happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11618406October 7, 2024
SUSPENSION
The contact owns a 2023 Tesla Model Y. The contact stated while driving at various speeds, there was an abnormal scraping sound from the vehicle. There was no warning light illuminated. Upon inspection, the contact discovered that a bolt was hanging off the front passenger’s side of the suspension. Upon further inspection, the contact discovered that two additional bolts on the bracket were also loosened. The contact was able to tighten the bolt to secure the suspension. The contact called a Tesla Service Center but received no assistance. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618171October 4, 2024
SEAT BELTS
The back seat latches will not buckle. This just started and had not been an issue until now. The middle and back passenger seat belts do not latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618128October 4, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Emergency braking and alerting engaged. There were no vehicles or objects in front of my vehicle at the time. The braking was hard enough to engage the ABS and bring the car from 40mph to 5-10 mph, risking a rear end collision if someone was behind me. I have owned the car just over 1 year, this is the first time this has happened. No warnings or other errors appeared before the incident and no errors are present after the incident. Neither the dealer or anyone else has inspected the vehicle. Conditions: Dry, Night (9:50pm) no cruise control or lane keeping functions enabled, no cars or objects were seen in front of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617563October 1, 2024
VISIBILITY/WIPER
I noticed that the car window glass broke without any external impact, and there are no signs of external damage. I suspect this may have been caused by stress fractures due to improper assembly. From what I understand, stress fractures often occur at the edges without any signs of external impact, which matches this situation. But Tesla service refused to admit this is a flaw of installation and refuse to replace it under the warranty coverage. After exploration, I found there are plenty of similar cases happened on the internet. And some of them were treated as flaw, some not. How Tesla identify this kind of case as flaw or not? They didn't even check my out in person. I cannot accept that!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617444October 1, 2024
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
The contact owns a 2023 Tesla Model Y. The contact received notifications of NHTSA Campaign Numbers: 24V051000 (Electrical System) and 24V554000 (Latches/Locks/Linkages, Electrical System); however, the contact was not able to perform the over the air software updates. The contact called and informed the manufacturer that the current operating system software was out of date. The contact stated that the operating system software version was 2023.44.30.8 and the newest version was 2024.20.3. The manufacturer informed the contact that the operating system was adequate. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617089September 29, 2024
LANE DEPARTURE: ASSIST
On [XXX] , south of Austin, north of [XXX] , on both directions, there are many turn lanes on either side. These turn lanes fork from either of the two highway lanes and do not have clear lane markings (by design, not due to fading) until the lane width is full. Tesla Autopilot with lane assist will, at multiple times along this route, center the car between the current lane and the emerging turn. Once the lane markings begin , the car will violently jerk back into a lane. Avoidance of these situations requires a takeover. Along this route, this is particularly dangerous on banks, hills, and in traffic (even with max following distance configured) due to reduced visibility of the start of the lane markings. One example of this is at [XXX] , although there are many others along this route in both directions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616947September 27, 2024
LATCHES/LOCKS/LINKAGES:HOOD:LATCH, LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
The contact owns a 2023 Tesla Model. The contact stated that whether driving, or while the vehicle was parked, the hood and the trunk of the vehicle occasionally opened independently. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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