Tesla Model Y Complaints (2022)

851 consumer complaints on file.

#11541815August 31, 2023
ELECTRONIC STABILITY CONTROL (ESC)
The contact rented a 2022 Tesla Model Y. The contact stated that while his wife was driving approximately 55-65 MPH, the vehicle started swerving to the left and to the right. The failure occurred while driving towards oncoming traffic. The contact stated that his wife was able to regain control of the vehicle and pulled into the nearest driveway. Hertz Rental Car was contacted and had the vehicle towed. The contact was provided another rental car. The contact was informed that a software update was needed; however, the contact was unaware if the vehicle was diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 33,071.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540163August 22, 2023
VEHICLE SPEED CONTROL
While driving with the adaptive cruise control engaged, the car has suddenly braked (hard) when the associate optical system encountered a shadow or some anomaly on the road ahead. This "phantom braking" has occurred numerous times on our vehicle, and speaking with our son who also has a Tesla Model Y, he has experienced the same behavior. To date, I have not contacted Tesla, due to the intermittent nature of the problem, and trouble getting a response from their website. For the time being, I will not use the adaptive cruise control if there is another car within several hundred yards behind me in order to avoid a rear-end collision incident. My understanding is that Tesla removed the radar input component of adaptive cruise control, which would have prevented this type of behavior. A prospective fix is to restore a radar sensor input to the system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538537August 15, 2023
EXTERIOR LIGHTING
Passenger side lights flashes and flickers on / off after firmware update. This has been confirmed by Tesla Service as a “known issue” of the most recent software update 2023.26.7. I have a video of this flickering. There was no warning prior to the failure. This has been reported to Tesla. Representative said they won’t come out to service the vehicle because “there is nothing for them to fix (physically)” as it is a “firmware issue” and will be fixed with an update. However the fix is currently not available and Tesla is still working it. This renders the car undriveable at night. The flickering lights incite road rage from others who don’t understand the flashing is unintentional and not a sign of annoyance. As a result, we were subjected to road rage from other cars when the light on the car suddenly starts flashing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538516August 14, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During a recent road-trip we experienced “phantom braking” twice while our cruise control was engaged. The first episode occurred on 8/4/23 when we were on a 4 lane highway (395) just north of Reno. Fortunately no other vehicles were close to us, the car suddenly decelerated from 75 to 40 mph pulling to the right. The second episode, on 8/7/23, with similar road circumstances. the sudden braking occurred while using cruise control, but this time took us from 75-0 pulling us to the right. Our luggage flew forward, tires screeched, and we smelled rubber/brakes?? when we got out to pull back the contents of the cargo space. It was very frightening. I have since read of many similar incidence occurring with Tesla’s tied to self driving and cruise control. After an assessment at the local Tesla dealership (Bend, OR) today they found nothing wrong with the car but acknowledged that the phantom braking is occurring and Tesla engineering is “working on it”. Unfortunately there doesn’t seem to be a way for consumers to opt out of the Autopilot (adaptive) portion of cruise control. We feel this is a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538506August 14, 2023
SEATS, VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driver seats heat up on its own. Windows go up and down on its own. Front collision sensor beeps with no cars nearby. Wipers issues. Back up camera issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538417August 14, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
Windows fail to roll up and stay closed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537972August 11, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
Phantom braking multiple times at highway speeds while on a 3840 mile road trip. Autopilot including cruise control were on. The car would suddenly brake very hard. I don't know if it would have stopped completely or not because I always took control immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537385August 9, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
During auto pilot or cruise control the vehicle suddenly brakes causing a sudden deceleration with no obstacles or obstruction! Phantom braking! Happens several times during a trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537217August 8, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While traveling at highway speeds from Colorado to Texas and from Texas back to Colorado my car continuously slammed on the brakes without warning while the autopilot(cruise control) was engaged. There was no visible evidence or object in common for each event. What made this dangerous is any untied objects in the car would shift forward and the vehicles behind me would have to slam on their brakes as well. On a few occasions it changed lanes with no cars in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536764August 6, 2023
SEAT BELTS
The seat belt doesn't work. It buckles in but doesn't lock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536150August 2, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Speed control set to 65MPH car suddenly stops , with nothing in front of it. I needed to step on accelerator to have car move forward. This has happened many times. Safety, I have notified Tesla, They have not corrected problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536146August 2, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated while driving 74 MPH with the cruise control activated, the vehicle experienced phantom braking and decelerated to 20 MPH before returning to normal operation. The contact stated that the failure recurred three times. The contact stated that moments later with the cruise control still activated, the vehicle seemed to enter self-driving mode independently, briefly taking control of the steering wheel. The contact stated that the vehicle jerked erratically as if attempting to avoid a crash however, there was no other vehicles or objects nearby. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 14,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535725August 1, 2023
STRUCTURE:BODY:BUMPERS
The contact owns a 2022 Tesla Model Y. The contact stated after driving approximately 5 MPH through a puddle of water on a rainy day, the contact arrived at the residence and parked the vehicle. The contact became aware that the rear bumper and an unknown part underneath the bumper had detached and were hanging down. The contact also became aware that there was water intrusion into the rear of the vehicle and the floor carpet was wet. The vehicle was towed to a Tesla Service Center to be diagnosed. The Tesla Service Center informed the contact that the vehicle was missing parts that were not in stock. The Service Center referred the contact to a Tesla Collision Center for assistance. The contact was informed there would be a cost charged for the repair. The manufacturer was notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 7,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534809July 27, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
The proximity sensor alerts do not work with Tesla vision and resulted in a minor collision with adjacent vehicle while manually parking. With the removal of the ultrasonic sensors from the alert system, Tesla is not reliable anymore for distance warning and is responsible for accidents to to the false sense of confidence provided by that system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533918July 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While on both adaptive cruise control and autopilot the vehicle suddenly and dangerously emergency braked on a clear and open freeway with no visible cars or obstacles in sight. Our safety was compromised as it caused us to almost lose control of the vehicle and terrified the passengers. Had there been any vehicles behind us it would have possibly caused a collision at high speed. Have not taken the vehicle back to the dealership yet but others I know with a Tesla have had similar experiences and the dealer has been unhelpful. The vehicle had only around 1200 miles on it and shows no other signs of issues or warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532870July 17, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While in simple autopilot mode (not full self driving) the vehicle had two episodes of phantom braking at freeway speeds of 80 mph. On one occasion it applied the brakes when a car passed me going in the same direction. On the other occasion there were no vehicles anywhere in the vicinity and it applied the brakes for no reason. I took the car to the Tesla service center and they said they are aware of the phantom braking issue but have no fix for it. They recommended I use the autopilot again and file a report at exactly the time it occurs again. So, basically risk getting killed so I can file a report for them for a problem they can't fix. The car brakes without any warning whatsoever. It's absurd, Tesla claims full self driving cars and they can't even get simple adaptive cruise control to work safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531814July 12, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM:ADAS
The contact owns a 2022 Tesla Model Y. The contact stated that on three separate occasions, while driving at approximately 75 MPH with the ADAS and Adaptive Cruise Control activated, the vehicle experienced phantom braking with the accelerator pedal depressed. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531698July 11, 2023
SERVICE BRAKES
This issue is pretty scary and I'm still shocked after a couple of hrs. Luckily no damage was caused but I couldn't stop thinking what will happen if I were on the highway. I was waiting for the red light, fully stopped, and waiting to get onto the highway. However, after 2-3 seconds, the car started to move. I was surprised, shocked and trying to stop the car in the meantime. However, the brake stops working and It seems to be very tight and I couldn't step on it to make it stop. Then I was able to turn right into a gas station(very lucky, no car on the right lane) and then I was able to switch to "P" to fully stop the car. I then called the Tesla road assistance and my car was towed and they're checking the issue now. Wanted to log this since this could be very very very DANGEROUS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531619July 11, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When using Tesla's Cruise-Control, Traffic Aware Cruise Control or Enhanced Auto-Pilot the vehicle severely brakes without any reason. This happens every time the vehicle is taken on the highway. It is sometimes reproducible because it happens every single time at specific geographic locations. Most often it is not reproducible. On the highways it has put me in danger more than once. The vehicle would brake while going at 75mph and slow down rapidly all the way down to 45mph. Other vehicles following at safe distances have to veer away quickly or slam on their brakes to avoid an accident. Everyone inside the car experience a whiplash from their seat belts. I opened a service ticket with Tesla. I was told that they ran a remote diagnostics and found no hardware issue in the car. The ticket was closed by Tesla after they pointed out that Enhanced Auto Pilot is a Beta version. I gave them very specific examples of how to reproduce this issue. No on came to drive the car before closing the ticket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531477July 10, 2023
AIR BAGS, WHEELS
My car met a major accident and the impact was so severe that it was total loss. The car was badly damaged from drive side and it skid at least 100 meters and it turn around And I am aware that Tesla has side airbags also but none of airbag were deployed I tried to contact Tesla support and report this issue but no one from Tesla gave proper Response . If you want I can share the pics of my car and claim details
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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