Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11438637October 29, 2021
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
The contact owns a 2019 Subaru Outback. The contact stated the vehicle was parked in his garage overnight and the next morning he discovered a crack at the base of the windshield. The contact looked around but could not determine the cause of the failure. The vehicle was taken to the dealer who took pictures of the crack and submitted a claim to the manufacturer; however, the manufacturer rejected the claim. The contact stated that the crack had extended to 75% of the windshield. The vehicle was not repaired. The approximate failure mileage was 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438056October 25, 2021
VISIBILITY/WIPER
The windshield has cracked for the fourth time. We were driving and suddenly a 12 inch plus crack developed from the moulding on the driver's side. I have never had to replace a windshield on any car i have owned. This car has had 4 replaced in less than 4 years. 2 times i was able to see a tiny chip and two times i could not tell why the glass had failed at all. Regardless, this is an unacceptable default in the materials. I have spent over $4,000 on these windshields. I am stunned there is not a recall on these.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437747October 22, 2021
VISIBILITY/WIPER
Windshield cracked right down the middle for no reason. No accident, inclement weather, no trees or anything near the driveway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437127October 18, 2021
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Outback. The contact stated when approaching the vehicle, he noticed a horizontal crack on the driver’s side windshield. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437240October 18, 2021
ELECTRICAL SYSTEM:HORN
The contact owns a 2019 Subaru Outback. The contact stated that while driving at various speeds, the horn inadvertently actuated without warning. The contact also stated while starting the vehicle, the horn would sound intermittent. The vehicle was taken to the dealer who diagnosed the failure as a remote start module failure. The remote start module was replaced however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The contact stated that the manufacturer and dealer stated that the remote start system needed to be removed from the vehicle. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436780October 14, 2021
VEHICLE SPEED CONTROL, SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2019 Subaru Outback. The contact stated that while driving at a slow rate of speed and parking the vehicle suddenly experienced unintended acceleration causing the driver to lose control and crash into a brick wall. During the incident, the brake pedal was pressed but the vehicle did not stop. The driver sustained a left shoulder injury. A police report was taken at the scene. The vehicle was not yet towed. A police report was taken at the scene. The cause of the failure was not determined. The contact indicated that previously the vehicle had experienced unintended acceleration problems while driving at highway speeds with and without cruise control activated. In addition on several occasions, the collision avoidance system had erroneously activated while driving at highway speeds. The vehicle was taken to the local dealer who was unable to duplicate the failures and no service was performed. The manufacturer was notified of the failures. The failure mileage was 24,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11436806October 14, 2021
ELECTRICAL SYSTEM
My car is a 2019 Subaru Outback. It has less than 20,000 miles on the odometer. This morning is wouldn’t start. I called for a jump and when the service person arrived, they told me the battery was dead. They gave it a jump and I let the car run for an hour. After parking the car a couple of blocks away, I tried to start it again. Nothing. Now I have to have it towed to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436657October 13, 2021
VISIBILITY/WIPER
I have only had the car for two years, but a number of chips and abrasions have occurred with the windshield. I have had at least 4 of the chips repaired, which is highly unusual compared with my other vehicles. About a week after the final repair, while driving, a large crack (approximately 48 inches) appeared over the drivers side window. When I called the dealer, I was told that the windshields are "prone to cracking." The dealer said that Subaru has not instructed them to do anything regarding these complaints. The replacements are very expensive and involve recalibrating all of the safety equipment in the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436199October 10, 2021
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Two windshield cracking incidents in 6 months, from no apparent cause. Interferes with “eyesight” system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435908October 7, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Subaru Outback. The contact had received a recall notice for NHTSA Campaign Number: 21V578000 (Fuel System, Gasoline). The dealer was contacted, and an appointment was scheduled for the recall repair. The contact then received a call from the dealer that the appointment was canceled due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435909October 7, 2021
ENGINE
Frequently while stopped at traffic light, fast food pickup line, or intersection engine begins rapid unintended acceleration with RPM racing as high as 8K. The brake pedal is firmly pressed yet the car attempts to lunge forward. The only way to stop the acceleration and return the car to normal idle is to place the car in park while the engine is racing. Placing the car in neutral does not stop the acceleration. I stop well behind vehicles ahead of me, but on one occasion nearly rear-ended a Porche! Dealer cannot reproduce problem since it is only intermittent. I keep a log of incidents with time, driving circumstances, and other data. No warning lights appear and no accidents have yet happened. I have reported problem several times to dealer with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435582October 5, 2021
VISIBILITY/WIPER
while driving heard a POP from windshield area. Didn't observe anything. Within a mile windshield started to crack from the bottom molding area, passenger side, Spread approximately 16 inches in moments. Nothing had hit the windshield. Dealership was contacted and windshield was replaced, and EyeSight had to be recalibrated. Insurance contacted and stated that they had heard of problems with Subaru vehicles windshields cracking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435372October 4, 2021
VISIBILITY/WIPER
The windshield abruptly cracked at the top middle without any impact while driving at highway speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435233October 2, 2021
UNKNOWN OR OTHER
The 2019 Subaru Outback Multimedia Touch Screen has stopped working multple times even when the software was updated. When the touch screen stops working there are two significant safety issues, hands free/blue tooth no longer works and the rear view camera stops working. 09/20 Touch Screen froze, stopped working 10/20 Touch Screen Call end button redialed previous number, touch screen froze 12/20 New Radio installed 04/21 Touch Screen had loud buzzing sound, black screen and then rebooted 08/21 Touch Screen loud buzzing, black screen, rebooted 09/21 Touch Screen rebooted Subaru of American contacted 08/21 no resolution as of yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435103October 1, 2021
ELECTRICAL SYSTEM
Twice the vehicle’s battery went dead leaving my wife stranded. Contacted local Subaru dealer and they replaced the battery under warranty. The service manager told my wife that the reason the battery went dead was that she was not driving it enough. My wife drives the car every day so that is not the problem. When the battery was tested under load it showed the battery had failed and that was the reason it went dead. The battery was defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435050September 30, 2021
UNKNOWN OR OTHER
2019 Outback with 6500 miles on it. Battery just died. Sounds like the battery drain issue mentioned in ongoing lawsuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434132September 23, 2021
VISIBILITY/WIPER
My windshield, after two years of ownership, is covered with tiny chips and abrasions. These abrasions obsure my vision when driving in bright sun. They cannot be rubbed out with grease or alcohol (assuming it may be sap). It seems the windshield material may be defective as this issue has not occured with any of our other vehicles, even after years of driving. I contacted Subaru of Missoula to see what they could do and they told me to replace the windshield at my expense.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433981September 22, 2021
ELECTRICAL SYSTEM
The car battery has been abnormally draining when I don't drive the car for 2-3 days leaving me stranded at home. Subaru claims I'm not driving my car enough and need to drive it at least 40 mins a week. They refuse to admit any problems. I put 1000 miles on the car a month so can't understand how a 2019 Car battery drains after just a few days. I believe the car has an electrical issue that's draining the battery. I'm most concerned if this happens when I can't get a jump start and become stranded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432845September 13, 2021
VISIBILITY/WIPER
The windshield of the car just spontaneously cracked starting down at the wiper blades and extending up and across the windshield about 24 inches
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432252September 9, 2021
VISIBILITY:WINDSHIELD
The contact's husband owns a 2019 Subaru Outback. The contact stated that while driving at 30 MPH, she heard an abnormal, popping noise emit from the vehicle and noticed that a crack had formed on the bottom passenger’s side of the windshield without incident. The contact stated that the crack spread horizontally over to the driver’s side of the windshield. The contact stated that the crack obstructed her vision while driving the vehicle. The contact initially called the dealer where she purchased the vehicle and was informed that the repair would not be covered under warranty. The contact was then referred to Tom Wood Subaru (3300 E 96th St, Indianapolis, IN 46240) where she was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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