Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11465349May 19, 2022
VISIBILITY/WIPER
My windshield cracked in February 2022 while parked and was replaced with a new Subaru windshield under warranty in February 2022. After having the windshield replaced, it cracked again in May 2022, with the crack propagating from the same spot at the base of the wiper blade on the driver's side windshield. The windshield glass failed. It was available for inspection at Safelite and Subaru upon request. Disagreement between myself and Subaru and Safelite as to cause. The main crack is a stress crack, which started from the base of the windshield and propagated towards the center of the windshield. There is a small radial fracture, which seems to be around a jog in the main fracture, possibly where there was a local stress field change in the glass around the intermittent tip of the propagating fracture. Subaru and Safelite claim it is an impact fracture because of the small radial/conchoidal fracture. However, a) I did not witness an impact while driving when the crack initiated, b) the same type of conchoidal/radial fracture can occur due to localized stress field changes in the damage zone ahead of a propagating fracture tip, 3) and the main fracture can then continue to propagate through the damage zone, as it seemed to do in my windshield. The fracture deviates slightly at the radial point, suggesting the radial nature is due to a local stress field change rather than an impact. Furthermore, the intersection of the crack with the molding at the base of the windshield is in almost an identical location to the February 2022 crack, which occurred while my car was parked and had no impact. Even if there was a minor impact, the crack propagating at the same location at the base of the windshield is statistically unlikely unless there is an issue with the glass. Safety of myself and others was put at risk by reducing visibility. No warnings or other signs of failure occurred prior to the windshield failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464450May 13, 2022
Insert, Padding
My 11 month old was able to reach underneath the headrest and scratch at the styrofoam. Chunks of styrofoam came out and she ate the styrofoam during a 4-hour car ride. The next day I found styrofoam in her stool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464514May 13, 2022
VISIBILITY/WIPER
Windshield loud pop then cracked feom bottom up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464310May 12, 2022
ELECTRICAL SYSTEM
Battery got drained many times, especially after leaving car not running for a couple weeks. One time car did not start. Had to replace battery for a better one. Better battery (Optima) works better but still drains.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463986May 10, 2022
UNKNOWN OR OTHER
While car was parked overnight the windshield cracked. The windshield was not cracked and there were no signs of any damage when I left the car 12 hours prior. The next morning it was cracked with no sign of any debris or solid matter that may have caused it. I am happy it did not happen while driving. I have an appointment to get it fixed May 10, 2022 at 10 am. I was told by an independent service provider that the wind shield was cracked but had no signs of being struck by anything. He told me he had multiple customers who had similar stories about their windshields. He suggested I check for a recall. There is not a recall yet, but there has been a lawsuit that ruled against Subaru. (see link) https://www.torquenews.com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463843May 9, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2019 Subaru Outback. The contact stated that while pulling into her residential garage at 3 MPH, the vehicle suddenly accelerated while the contact had her foot depressing the brake pedal. The vehicle hit the back wall of the garage, the hood crumpled back to the radiator, which was punctured, and the front bumper was creased and dented. Additionally, the passenger-side front door was unable to be opened. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The failure mileage was approximately 22,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11463850May 9, 2022
ELECTRICAL SYSTEM
Not driven in a few day (2-3), the battery is dead and need to be jump started again an again!!! VERY FESTRIGHTION!!! Purchased the car (lease sales) 3-1-21 apx. Should have been fix under warranty then before sales, problems very sense. Had to personally buy a jump-starter and charger for my safety. EXPENSIVE!!! as a safety
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463908May 9, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Battery drained by approx 50 % in a 12 hour period preventing car from starting. No lights, radio or other electrical feature could be activated. This is the 3rd occurrence of this feature since I purchased the vehicle on 9-28-2020. Supposedly Subaru dealer, Patrick Motors, Worcester, MA replaced the battery in 2020 at that time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463720May 7, 2022
VISIBILITY/WIPER
Windshields have severely cracked three different times with no apparent reasons - twice while driving and once while sitting in the garage overnight. First two times were replaced with OEM windshield, just happened for third time so I am researching options. Cracks are major and in drivers sight-lines. Not sure if they could be affecting the automated safety features cameras. Each replacement requires safety systems recalibration and opportunity for error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463484May 5, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Outback. The contact stated that the windshield cracked while being parked in a shaded area. The vehicle was taken to an independent mechanic and the windshield was repaired; however, the failure reoccurred and spread. The manufacturer was not notified of the failure. The approximate failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462225April 26, 2022
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
Rear tailgate fails to open consistently making it impossible to enter or exit the vehicle from the rear, through the rear tail gate door (the 5th door). Nine times we have brought vehicle back to authorized Subaru dealerships over the last two years of ownership in Hanover Ma-Planet Subaru; San Francisco -Serramonte Subaru and lastly in San Diego- Kearny Mesa. The rear tail gate does not open consistently while pressing the open button on either of the key fobs or from trying the driver's side interior release button or while attempting to use the hatch release button at the exterior rear of the vehicle. Many times we have tried all three standard methods to open the rear tail gate but with no success making this rear tail gate feature on this mid size SUV useless. This problem has been verified at Planet Subaru, Hanover, Ma and at Serramonte Subaru S.F. Could not duplicate it at our last appointment in Kearny Mesa San Diego in 2022 but it still continues to be a real problem. On multiple occasions, the car battery had been inadvertently drained because the rear tail gate did not close completely and the dash warning light confirmed this to be the case. Subaru adjusted the closing mechanism/replaced it and this seems to have solved the closure issue but not the opening function of the tailgate. The problem surfaced soon after our initial purchase of vehicle in July of 2020. Car is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462236April 26, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Subaru Outback. The contact stated that the vehicle failed to start-up intermittently. The contact stated that the failure had recurred three times however, she was able to restart the vehicle by jumpstarting the vehicle. There were no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the battery needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462080April 25, 2022
VISIBILITY/WIPER
Window cracked for no apparent reason. No chip or star. Crack is originated from bommot black area and went up to middle. Then across both left and right side
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462096April 25, 2022
VISIBILITY/WIPER
A CRACK IN THE WINDSHIELD DEVELOPED SPONTANEOUSLY. IT SURROUNDS THE SUBARU EYSIGHT SYSTEM. I SUSPECT IT COULD BE A FLAW RELATING TO THIS EYESIGHT CAMERA. THERE ARE APPARENTLY 2 LAWSUITS ABOUT DEFECTIVE WINDSHIELDS IN THE 2019 SUBARU OUTBACK THAT ARE PENDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462146April 25, 2022
UNKNOWN OR OTHER
The car was purchased as a certified used vehicle in January of 2022 and has been driven under 10,000 miles at this point. Last weekend, after returning to the car where it was parked, a crack extending from passenger side of the windshield near the edge all the way to the middle of the windshield had appeared. Nothing hit the car. It had not been there earlier that day. The car had not been exposed to any excessive heat or cold. The repair is over 1000$ and I was sure there had to be other people with this experience- I was not surprised to find a class-action lawsuit for this very problem already filed against Subaru. I am 100% sure this is Subaru's fault and I believe they are obligated to reimburse us the cost of the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461674April 21, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Outback. The contact stated that his wife had parked the vehicle, and when she returned observed that the windshield had cracked in the middle of the windshield starting under the rearview mirror. The contact's wife drove the vehicle to a dealer where it was diagnosed that an impact had cracked the windshield. The contact said his wife observed that the crack had spread when she arrived at the dealer. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461690April 21, 2022
VEHICLE SPEED CONTROL
The contact owns a 2019 Subaru Outback. The contact stated that while at a complete stop with her foot on the brake pedal, the vehicle independently accelerated. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461458April 20, 2022
UNKNOWN OR OTHER
THE COMPONENT IS THE REMOTE AND THE BUTTON INSIDE THE CAR THAT CONTROLS THE HATCH. *WHEN THE CAR IS IN PARK BUT STILL RUNNING, THE RELEASE BUTTON WON'T OPEN THE GATE. *WHEN THE CAR IS TURNED OFF AND NO DOOR IS OPENED, THE GATE WILL NOT RELEASE.* SOMETIMES THE REMOTE WON'T RELEASE THE GATE. *THE SAFETY ISSUE IS IT REDUCES AN EMERGENCY EXIT. *I HAVE AN APPOINTMENT SET FOR WED. APRIL 27, 2022 FOR ANALYSIS AND REPAIR. THIS HAS BEEN A PROBLEM SINCE I FIRST PURCHASED THE CAR.* I MENTIONED IT WHEN I HAD IT IN FOR a separate REPAIR, BUT WAS TOLD THERE WASN'T A PROBLEM. *THERE WAS NO SIGN OR SIGNAL OF ANY ISSUE FOR THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461395April 19, 2022
ELECTRICAL SYSTEM
The battery died for no apparent reason. I have since discovered that there are/has been class action lawsuits against Subaru for this very reason. This has the potential for putting family members at risk by stranding them. There were no signs or warnings before this occurred, and the dealer told us there was nothing wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460749April 14, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The battery has gone dead 4 (four) times. The dealer checked it twice and said nothing was wrong with it. We have had to replace the battery ($178.07) but it also went dead. Three times, the car was in our garage, had been driven within a couple of days and the keys were not left in the car. Once it died when I had driven to the next town and had popped into a store for not more than 10 minutes and my husband had to leave work to come jump the car. We have found out that this is a persistent problem with some Subaru models and we feel the dealer did not disclose this. We now have to keep the car on a trickle charger ($74.18) and have to remember to disconnect when we leave and reconnect when we get back. Also, the passenger window cannot be lowered from the driver's side and the dealer didn't even look at it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Outback