Subaru Outback Complaints (2019)

1,036 consumer complaints on file.

#11472825July 7, 2022
ELECTRICAL SYSTEM
Battery suddenly died. Would not start after being driven a short trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472352July 5, 2022
ELECTRICAL SYSTEM
Starlink Infotainment System has malfunctioned. I took the car to Bert Smith Subaru in St. Petersburg, FL and the assessment notes the screen has started to delaminate rendering the touchscreen and system inoperable. The dealer estimate to replace the unit was $2862.79. My 2019 Outback 2.5 Limited is equipped with the Harman Gen. 3.0 Audio and Navigation head unit. This is the same unit that was part of a class action involving 2018 models which resulted in Subaru issuing an extended warranty that covered replacement of the unit. I submitted a complaint to Subaru of America asking for the same coverage of an extended warranty or replacement of the head unit. (Case #220617-169688)Subaru offered to pay $2,000 toward the cost to replace the unit. I feel they should cover the entire amont since this is an obvious defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472196July 3, 2022
VISIBILITY/WIPER
I went outside to get my Sunday newspaper and noticed a large somewhat S-shaped crack on my windshield. It has been parked in the driveway Friday night and all day Saturday July 1-3. I have also had 2 small (nickel-sized) dings which I had SafeLite fix and neither of these have run. I’ve never owned a vehicle in my 60 some odd years with this many windshield issues. Subaru needs to pay for these issues and correct the problem. I will be out $997.28 for what appears to be a design problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471815June 30, 2022
ELECTRICAL SYSTEM
The car battery was completely dead (no warning light or anything) after ~3 years and 45k miles. When we replaced it, the new battery died within 2 days and less than 150 miles. The mechanic who replaced our battery said that the new one was also completely dead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471547June 29, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Subaru Outback. The contact stated that the battery was drained. The battery warning light was illuminated. The vehicle was jumpstarted and taken to an independent mechanic who referred the contact to an authorized dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no additional assistance was provided. The approximate failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471033June 26, 2022
ENGINE
Battery died following limited use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470448June 22, 2022
VISIBILITY:WINDSHIELD
The contact owns a 2019 Subaru Outback. The contact stated that while the vehicle was parked in the garage, she noticed there was a crack on the front windshield. There was no impact to the windshield that could have caused the crack. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 43,593.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469916June 18, 2022
VISIBILITY/WIPER, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I had a driver-side mirror damaged in a small crash. The wiring harness for the mirror was pulled from its location. The mirror was replaced, and the wiring harness was not to my knowledge. Since that repair, the vehicled dynamic cruise control, called Eyesight has failed more than 50 times. I have had the vehicle at the dealer 2 times. They concluded yesterday the unit checked out. I drove it for 5 minutes, and it failed again. I believe it could be related to them not replacing the wiring harness. They believe it may be related to a new windshield, which I find it hard to believe. They recalibrated the Eyesight with the non-OEM windshield. Subaru technicians believe it is related to the non-OEM windshield, and I am having a brand new windshield replaced with the OEM windshield. Which I also believe is inferior because of cracks in my orginal windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469629June 16, 2022
POWER TRAIN
Travelling on the freeway and tapped brakes to disengage the adaptive cruise control due to slowing traffic ahead. The anti-lock brakes came on and the car came to a complete stop even though I had only tapped the brake and taken my foot off the brake. After coming to a stop the car was still running, but the transmission was completely out and the car wouldn't move. Was disabled on freeway until the Highway Patrol came and pushed me off the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468992June 13, 2022
VISIBILITY/WIPER
My windshield is constantly getting cracks and chips. When I tried to get the most recent crack repaired, the windshield cracked, forcing me to get a replacement. When the windshield got replaced, another crack appeared 24 hours later, rising from the bottom (near the car frame), towards the top of the car. This crack nearly doubled in size within 48 hours. I will be spending about $1500 total on two new windshields within a month. This is not what I would expect of Subaru. I've owned many cars in the past, and have never had to replace windshields at this rate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469086June 13, 2022
ELECTRICAL SYSTEM
First of all, I took my car in for an oil change 2 months ago, and they found nothing wrong with my car. However, yesterday, I attended a meeting away from my home. I was in the meeting in the morning for 2 hours. When I returned to my car, without any previous warning whatsoever, it would not start. My car is only 3 years old. I tried to open the hatch to get my jumper cables, but it requires electricity, I also wanted to roll down my windows because it was so hot, but they also only work with electricity. So I could do nothing but call for help. I was lucky that I wasn’t stranded on some remote place where there was no phone signal. I would not feel comfortable going somewhere on my own in my car, until I know exactly what is causing this problem because I don’t think it is safe — and I could be stranded. I had to have my car jump started again this morning. So tomorrow morning, I am taking the car in to have the battery checked. On December 10, 2019 I took my car in to a Subaru Dealership because I had, had another problem with my Subaru Outback, where I opened my back hatch on two separate occasions, but I could not get it to close (in the rain). I believe I called StarLink for help. However, somehow, by random actions just turning the car off and on, and pushing the “close” button on the back door, it finally worked, but I still don’t understand how or why. I ended up stranded at a grocery store and an airport when this happened. When I took it in to get checked at a Subaru dealership, I was told they could find nothing wrong with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468861June 12, 2022
UNKNOWN OR OTHER
I will be on my FOURTH windshield in less than a year. Cracked for no reason four times!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468904June 12, 2022
VISIBILITY/WIPER
Three cracked windshields, according to the service personnel the windshield on this vehicle is thin, Subaru was aware of it, but has done nothing about it. Subaru cover the cost of the first windshield and the part that was not covered by insurance on the second one. Now it’s out of warranty and I’m sure the windshield will be out of pocket and it’s well over $1000. The first crack was for no apparent reason, but the second and third one did appear that there was some type of chip in the windshield. I question if the glass is thin how safe can it be?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468797June 11, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Battery drained. Will not hold a charge. From what I’ve been reading it seems there is a problem in the electrical system that is draining the batteries of these cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468577June 10, 2022
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was stationary, he was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated he jumped started the vehicle and started up as needed. The contact stated he continued to experience the failure. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery replaced. The vehicle was repaired but continued to experience the failure and the battery was replaced for a second time. The contact stated he continues to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was 13,563.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467397June 3, 2022
VISIBILITY/WIPER
The windshield of my Subaru Outback just cracked spontaneously and it needed to be replaced. Subaru of America is not paying for the replacement even if it is not my fault that it cracked. They said it is out of warranty but there is an ongoing class action suit against them about this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466831May 31, 2022
UNKNOWN OR OTHER
Minor rock caused major windshield damage where the crack line continues to creep across the window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466352May 27, 2022
STEERING
The contact owns a 2019 Subaru Outback. The contact stated that while driving at various speeds, the steering wheel would erroneously turn to either the right or left causing the vehicle to pull in either direction. The contact indicated that the failure was intermittent. The cause of the failure was not yet determined. The local dealer was notified and a service appointment was scheduled. The manufacturer was not notified of the failure. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466362May 27, 2022
ELECTRICAL SYSTEM
AFTER 4 DAYS OF NOT DRIVING ..THE BATTERY IS DRAINED. THIS HAS HAPPENED SEVERAL TIMES. BATTERY TESTED BY MECHANIC AND HAS NO PROBLEM. MUST CARRY JUMPER CABLES OR A BATTERY CHARGER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465833May 23, 2022
ELECTRICAL SYSTEM
There have been numerous problems associated with battery drain and improper function of the vehicle's automatic lift gate. Starting with the first dead battery situation on 12/25/21, there have been a total of 6 dead battery situations with this relatively new, certified pre-owned vehicle. Two new batteries have been provided through a AAA membership, but neither new battery has addressed the situation. The vehicle was taken to its place of purchase (Kendall Subaru of Eugene) on 02/02/22 to have a battery charge test conducted which was described by the dealership as the first and only course of action for the problem. The car passed Subaru's battery charge test and continued to have battery problems. Other than dealing with numerous dead batteries, improper function of the lift gate has also caused frustrating and unsettling conditions. For example, sometimes the automatic lift gate function on the vehicle's trunk won't work and the trunk will stay open. After force-closing the trunk, sometimes a loud beeping noise persists during driving of the vehicle for seemingly arbitrary and lengthy periods of time. Following is a list of dates when battery problems with this vehicle have occurred: 12/25/21; 12/27/21; 1/25/22; 3/21/22; 4/4/22; 5/22/22
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Subaru Outback