Subaru Outback Complaints (2021)

296 consumer complaints on file.

#11402718March 13, 2021
VISIBILITY/WIPER
ON MARCH 12, 2021, I WAS SITTING IN MY IDLE 2021 SUBARU OUTBACK WHEN I HEARD A QUICK POP SOUND. WHEN I LOOKED UP, THERE WAS A CRACK IN THE WINDSHIELD. THERE WAS NO PREVIOUS DAMAGE TO THE WINDSHIELD. I CURRENTLY HAVE 3600 MILES ON THE VEHICLE. THE CRACK IS VERY LINEAR. THE CAR WASN'T RUNNING AND THE WEATHER WAS PLEASANT AROUND 65 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399539March 6, 2021
VISIBILITY/WIPER
I HAVE OWNED THE VEHICLE FOR 4 MONTHS. IT HAS SEVEN THOUSAND MILES ON IT. A CRACK APPEARED OVERNIGHT AT THE LEFT SIDE (DRIVERS SIDE) TO THE MIDDLE OF THE WINDSHIELD. THERE WAS NO ROCK AND DAMAGED DETECTED. IT JUST HAPPENED ON ITS OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398970March 3, 2021
VISIBILITY/WIPER
CRACK SUDDENLY APPEARED ON WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398015February 26, 2021
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2021 SUBARU OUTBACK. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, SHE NOTICED A BUBBLE IN THE FRONT WINDSHIELD. ADDITIONALLY, WHILE DRIVING AT UNKNOWN SPEEDS, THE FRONT WINDSHIELD CRACKED APPROXIMATELY TWELVE INCHES WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO JIM ARMSTRONG SUBARU (2321 U.S. HWY 70 SW, HICKORY, NC 28602, (828) 322-9372) WHERE THE DEALER DIAGNOSED THE VEHICLE AND DETERMINED THAT THE WINDSHIELD HAD BEEN IMPACTED BY AN UNKNOWN OBJECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,800.*DT*JB CONSUMER STATED WINDSHIELD HAS BEEN REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397663February 24, 2021
UNKNOWN OR OTHER
I WAS JUST DRIVING ON THE INTERSTATE AND THE WINDSHIELD STARTED CRACKING ON IT'S OWN. THERE WAS NO DAMAGE AT ALL PRIOR TO THE EVENT. NO DEBRIS HIT THE WINDSHIELD IT JUST STARTED CRACKING AND THE CRACK RAPIDLY GREW OVER THE NEXT SEVERAL MINUTES TO A SIZE OF 10 INCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397334February 22, 2021
VISIBILITY/WIPER
CRACKED WINDSHIELD WITHOUT IMPACT FROM BOTTOM THEY REPLACED IT BUT WITHIN A WEEK SECOND ONE CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396114February 13, 2021
ELECTRICAL SYSTEM
I BOUGHT A NEW CAR IN DECEMBER 2020. ONE DAY IN JAN 2021, I NOTICED THAT THE BATTERY HAD DIED. I JUMP STARTED IT AND THEN IN FEBRUARY 2021, I HAD TO JUMPSTART IT 3 TIMES. AT LEAST THE LAST INSTANCE, I WAS CAREFUL TO CHECK NO INTERIOR LIGHTS WERE ON, AND IT STILL HAPPENED. I WENT TO THE DEALER AND THEY REPLACED THE BATTERY. I HOPE THAT FIXES IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394995February 6, 2021
VISIBILITY/WIPER
WINDSHIELD CRACKED AT 1200 MILES. CRACK STARTED AT THE BOTTOM OF THE WINDSHIELD. CRACK APPEARED WHEN ENTERING THE CAR. WHEN THE DOOR WAS CLOSED THERE WAS A LOUD POP AND THEN THERE WAS A CRACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394545February 3, 2021
VISIBILITY/WIPER
POSSESSION OF NEW VEHICLE WAS TAKEN 1/13/21. DURING HIGHWAY DRIVING ON 1/18/21, WINDSHIELD EXPERIENCED A SURFACE CHIP AND WAS REPAIRED THE SAME DAY BY AN AUTHORIZED TECHNICIAN. DURING HIGHWAY DRIVING ON 1/29/21, WINDSHIELD EXPERIENCED ANOTHER CHIP IN DIFFERENT LOCATION WHICH TURNED INTO AN APPROXIMATELY 10 INCH CRACK MINUTES LATER, BEYOND REPAIR. WINDSHIELD HAS NOT YET BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386292January 3, 2021
UNKNOWN OR OTHER
THIS IS AN ISSUE WE EXPERIENCED WITH AN EXPLODING SUNROOF OF OUR NEW SUBARU OUTBACK. WE PURCHASED THE VEHICLE ON DECEMBER 22, 2020. WITHIN DAYS OF THE PURCHASE, ON DECEMBER 27, 2020, THE SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING THE VEHICLE. BOTH THE SUNROOF AND INTERIOR SUNROOF COVERING WERE CLOSED AT THE TIME. THE FRACTURED GLASS WAS BROKEN OUTWARD WHICH LEADS US TO BELIEVE THIS IS A VEHICLE MANUFACTURING DEFECT. WE HAVE CONTACTED THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND THEY REFERRED US TO SUBARU CORPORATE HEADQUARTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386116January 2, 2021
STRUCTURE:BODY
A DESIGN FLAW IN THE REMOTE (REQUIRED FOR BOTH KEYLESS ENTRY AND VEHICLE OPERATION) LEADS TO ACCIDENTAL TRUNK OPENINGS DUE TO "POCKET TRUNK OPENING". THIS IS A SAFETY HAZARD AS IT COULD LEAD TO HUMANS OR ANIMALS ENTERING THE VEHICLE, AS WELL AS A POTENTIAL ROUTE TO WATER DAMAGE. THIS HAPPENS WHILE THE VEHICLE IS PARKED AND LOCKED, AND THE KEY IS IN ONE'S POCKET AND IN RANGE (EG IN A HOUSE NEAR THE DRIVEWAY)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384667December 23, 2020
UNKNOWN OR OTHER
BOUGHT THE VEHICLE AND BASICALLY PARKED THE CAR IN MY GARAGE A/O 23 NOV 2020. I TRAVEL FOR WORK MOST OF THE TIME. BETWEEN 3 - 7 DEC, THE CAR WAS USED BY MY EX-HUSBAND FOR TWO TRIPS TO THE AIRPORT TO PICK ME UP/DROP OFF FROM/FOR A BUSINESS TRIP AND FOR ME TO DROP OFF THE TITLE OF MY OLD CAR. ON 21 DEC, AFTER BEING PARKED IN THE GARAGE FOR THREE WEEKS (SINCE 7 DEC), MY EX-HUSBAND NOTICED IN THE GARAGE AS HE WAS GETTING IN THE CAR TO HEAD TO THE AIRPORT TO PICK ME UP FROM MY 3-WEEK BUSINESS TRIP, SAW A 1 1/2 FOOT LONG CRACK IN THE WINDSHIELD ORIGINATING BY THE WINDSHIELD PERIMETER FRAME (PASSENGER SIDE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383649December 16, 2020
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
BRAND NEW 2021 OUTBACK PREMIER @ 647 MILES AND WHILE PARKED OVERNIGHT IN OUR PRIVATE DRIVEWAY WE NOTICED THAT THE WINDSHIELD HAD CRACKED THE NEXT MORNING. LESS THAN 7 DAYS OF OWNERSHIP DEALER CLAIMS IT WAS A ROCK CHIP . THE WINDSHIELD IS SPLIT DOWN THE MIDDLE OF THE SCREEN. DEALER RESPONSE IS INSULTING. ESPECIALLY SINCE THEY KNOW THIS IS AN ISSUE WITH THE GLASS. DEALER PUSHED THEIR EXPENSIVE INSURANCE TO COVER WHEN WE PURCHASED THE CAR. WE DID NOT KNOW THIS WAS A RECURRING ISSUE AT THIS TIME WITH THE CARS. IF WE HAD KNOWN WE WOULD NOT HAVE PURCHASED THIS CAR. IT WILL ALWAYS BE AN ISSUE. WILL IT CRACK AGAIN? WHO PAYS, WILL IT LEAVE US STRANDED SOMEWHERE? SUBARU DOES NOT APPEAR TO BE WILLING TO STAND BY ITS PRODUCT AND TAKE CARE OF ITS CUSTOMERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383520December 15, 2020
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2021 SUBARU OUTBACK. THE CONTACT STATED THE FRONT WINDSHIELD WAS CRACKED. THE VEHICLE WAS TAKEN TO STOCKER SUBARU (1454 DREIBELBIS ST, STATE COLLEGE, PA 16801, (814) 954-7320) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT WINDSHIELD HAD LINT OR DUST EMBEDDED INSIDE THE FRONT WINDSHIELD. THE WINDSHIELD WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT AN ENGINEER INSPECTED THE WINDSHIELD AND STATED THE WINDSHIELD WAS ACCEPTABLE. THE MANUFACTURER WAS CONTACTED AND A GIFT CARD WAS PROVIDED TO THE CONTACT. THE FAILURE WAS MILEAGE WAS 600.*DT THE CONSUMER STATED CONTACTED MANUFACTURER ASKING FOR A REPLACEMENT WINDSHIELD AND REQUEST WAS DENIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377849December 4, 2020
UNKNOWN OR OTHER
WINDSHIELD CRACKED SPONTANEOUSLY TWO TIMES. HAD TO REPLACE WINDSHIELD TWICE AND HAD TO RECALIBRATE EYESITE CAMERAS BOTH TIMES. ONE TIME HAPPENED WHILE DRIVING AND THE OTHER TIME PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375885November 23, 2020
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
I HAD THE CAR ONLY 10 DAYS FROM THE DEALERSHIP, MY HUSBAND AND I WERE ON THE HIGHWAY HEADING TO AN EVENT WHEN WE HEARD A CRACK, I LOOKED UP AND THERE WAS A HORIZONTAL CRACK HEADING FROM LEFT TO RIGHT IN THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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