Subaru Forester Complaints (2021)

207 consumer complaints on file.

#11543458September 8, 2023
VISIBILITY/WIPER
As I was getting into my vehicle with my family, we heard a loud noise come from the front of the vehicle ( windshield are). We immediately noticed the windshield had cracked and it had started right underneath the driver area and was going up the middle and turned to passenger side of the windshield. All of this occurred while vehicle was parked. Have been reading this has been an ongoing issue with Subaru.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542292September 2, 2023
Chest Clip, Buckle, Harness
We’ve been using our Gold Revolve 360 car seat in rear facing for 14 months with our daughter who just turned two on August 19th. After normal wear, no car accidents and removing the carseat from the vehicle only a handful of times for sleepovers at grandparents and I’ve noticed a tear in the right strap, so bad that is nearly cut all the way through. This is toward the bottom where the strap meets the seat. From what I can see, there is nothing for it to rub up on to cause this, and my daughter is not allowed toys while in her car seat that could potentially do this. This is our only carseat at this time and it is extremely concerning every time she rides in it. We spent far too much money for this to happen, especially just over a year of use. I’ve tried reaching out to Evenflo via phone, website contact support and have emailed 8 times. Their chat services on the website are never available, even during hours of operation. I’ve called the number provided to me when I got the automatic response to the form I filled out on the contact tab,1 (800) 233-5921, and was told to email only by a automated message. Then there was a different number listed on the website that was a fraud number, 1 (800) 223-5921. And have yet to receive an email back after being asked to send a list of specific photos for their engineer team over a month ago. At this point I don’t feel safe putting my daughter in the car seat anymore. This should’ve been the last car seat I had to buy for her until a booster seat. And it barely made it a year and cost me $400+. I’m beyond frustrated by the lack of support I’ve received from Evenflo and the trust I had in this product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535666August 1, 2023
UNKNOWN OR OTHER, VISIBILITY/WIPER
I have ~50,000 miles and have had an excessive amount of chips on my front windshield. Getting them filled doesn't matter, and the windshield will crack. I've replaced the windshield twice since owning this vehicle at $1200+ (high costs due to front camera recalibration). I've owned many vehicles over the years and have never had a windshield chip or crack this frequent. I've seen many other complaints online, did Subaru cheap out on glass or is the wind shield angle ineffective in shedding simple road debris from causing failures? I have concerns that the windshield would be unable to stop larger debris from entering the cabin and potentially injuring occupants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529998July 2, 2023
UNKNOWN OR OTHER
I was driving my 2021 Subaru Forester on the highway and suddenly I saw with my own eyes a crack appear in the front window shield glass. A thin crack, about 2 feet long. curved shape. in the section in front of the steering wheel. It was out of nowhere; there was no warning lamps, messages or other symptoms of the problem prior to the failure. I was terrified and shocked, as my car was just 2 years old. No one was hurt, and other cars were not affected as I continued to drive stably. But I was a bit shaken, as I was worried the crack might burst wider and thus I would lose control of the car. Thankfully, it stayed that way and I exited the highway and pulled over at a mall and called the dealership. The dealership was not very responsive: I was asked to call the next Monday again and schedule a time to bring the car there for inspection. It was definitively the poor quality of the glass/defect. I purchased extended warrant/Added Security from the dealership when I bought the car. It should cover this defect. I was hugely disappointed with the quality of Subaru car. Will never buy this brand again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527951June 20, 2023
VEHICLE SPEED CONTROL
The contact owns a 2021 Subaru Forester. The contact stated while parking the vehicle in a parking lot, the vehicle accelerated independently and jumped the curb and into the bushes. The contact attempted to reverse the vehicle but continued to also accelerate independently in Reverse. The contact stated the gear shift was on Neutral and continue to Rev loudly. The contact stated the vehicle stop on its own due to the tires deflating. The contact stated no one was injured nor sought medical attention. A police report was not filed. The vehicle was not drivable. The contact towed to the local dealer but was unable to duplicate nor diagnosed the failure. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11524682May 31, 2023
VISIBILITY/WIPER
When I was driving less than 40 MPH a small pebble hit the lower portion of my windshield and the glass instantly cracked across my line of sight. It made it so images were distorted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522682May 18, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2021 Subaru Forester. The contact stated that a small crack had developed on the front windshield. After parking the vehicle, the contact discovered that the crack had expanded. The contact stated that there was no impact to the windshield to have caused the windshield to crack. The windshield was not replaced. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 27,985.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522161May 15, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Braking system sometimes is activated by a sign on the side of the road, by a tree if we are turning, or nothing at all. Nearly in 2 rear end collisions when the system activated incorrectly. We cannot drive into our garage with the system activated...brakes keep slamming on. The only safe way to operate this subaru is to manually turn it off every time we start the car. Subaru dealership states it cannot recalibrate the eyesight system as it does not have that ability. Dealership is in Corvallis oregon. Lane notification system also has issues in construction zones (it tries to steer the car into the water barriers marking the lane changes. At least the side warning system can be permanently disabled. We have filed many complaints with subaru to no avail. Promised return phone calls never happen, phone transfers to their technical department result in dropped calls. This system is dangergous!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521522May 11, 2023
VISIBILITY/WIPER
Subaru's Windshield problems persist. Bought a 2021 forester in 2021, shortly after had a small chip turn into a giant crack in a matter of days. Dealership wouldn't repair under warranty, so $1000+ to have it replaced and Eyesight recalibrated. I understand now why they sell glass insurance. Less than 18 months later the replacement windshield spontaneously cracked from the bottom up, forming a 18" upside down L-shape, just as the previous class action lawsuit describes. No warning as this happened sitting in a garage overnight, no outside influence could have caused it. The crack is partially within sightline to the hood, but visibility to the road is impaired by the horizontal portion of the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516016April 7, 2023
VISIBILITY/WIPER
My Subaru Forester 2021 windshield cracked spontaneously with no contact of an object (rock, etc.) Previous known issues and class action suits related to Subaru model windshields cracking spontaneously with no contact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512894March 20, 2023
VISIBILITY/WIPER
THE WINDSHEILD SUDDENLY CRACKED ON THE DRIVERS SIDE, JUST IN FRONT OF THE EYESIGHT SENSOR, ABOUT 12 INCHES LONG. THE CAR HAS 35,000 MILES, AND IS DRIVEN BY A 67 YEAR OLD. VEHICLE WAS PARKED IN DRIVEWAY. OUTDOOR TEMPERATURE IS MID 50'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511979March 15, 2023
VISIBILITY/WIPER
I awoke to find the passenger side windshield cracked from the bottom, near wiper, extending upward and the moving horizontal in an Upside down L shape. I did a search and found that this incident is similar to others who own Subaru Foresters which is the vehicle I own. It is a 2021 model. I called my Subaru dealer and recommended that I take it to Wilson Auto Glass in Wheeling WV where I live. He did not tell me to bring it in to the service dept first.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511479March 13, 2023
ENGINE, ELECTRICAL SYSTEM
Vehicle auto start stop feature sporadically fails to start vehicle after stop feature stringers. Happened on multiple occasions, at red light, at stop sign, on freeway during traffic jams.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510842March 8, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
The first incident occurred when I drove into a parking space, applied the brakes, and the car suddenly sped forward, so I had to repeatedly jam on the brakes to make the car stop. Fortunately, no person or vehicle was directly in front of me. In the past week, we have experienced problems with the ADAS. We were backing into a parking space at night and made contact with a parked car. Our car made no warning sounds or lights to warn us. The following day, the blind spot detector light went on and off intermittently, sometimes with an exclamation point, and sometimes without an exclamation point. The lights on the mirror did not come on when cars were approaching from behind. We are making an appointment with the dealer ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510223March 5, 2023
VISIBILITY/WIPER
Windshield spontaneously cracked, many others reported. Impaired vision, windshield could scatter while driving. Inspected & repaired by Subaru dealer, insurance company claim.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509755March 1, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
It was a very cold night on Dec. 21, 2022. I traveled out of town. I don't recall seeing or hearing anything hit my windshield. However, on Dec. 22, 2022 when I got back in my car, I noticed a very long scratch across the windshield. It is now Mar. 1, 2023 and it has gotten much worse. I am unsure how to go about getting it fixed because I cannot pay for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504591January 31, 2023
ENGINE
My vehicle stalls at stop signs and red lights at Least once or twice a day regularly I’ve taken to the dealer and they said I was the reason it does that but the car is barely 2 years old bought new it has been doing that since last year it needs to be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504472January 30, 2023
VISIBILITY/WIPER
I was driving in downtown Chicago with my cousin. We had already been in the car driving around the city for ~15 minutes, so the car was warm. I had approached a stoplight, and we both heard a thud. I had assumed, because it had recently snowed, that it was some slush dropping on my car from a light. So, we were both looking around (specifically up), for what it could be. However, when we both looked forward again, we saw a 6-inch crack in my windshield. It's in the middle of my windshield in between my two wipers. As I further drove, the crack continued to grow for another 4-5 inches to the right. After doing a bit of research, Subaru has had issues with windshields before, and has settled a class action lawsuit (CLA) related to it. The crack that I experienced is the same type of crack that occurred with the windshields in the CLA. I had reached out to my insurance company (Progressive), and they did not have any idea about this issue with Subarus and said that it was not covered to replace it. I have not reached out to dealership yet for information. There was no warning lights, no drastic speed, no rocks or physical damage to the region that could explain the crack. However, if something like this could occur when barely anything is happening, what is the safety for a windshield when the car is on a highway, when a stone hits, when its sub-zero temperatures, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504436January 30, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
My Forester needed new tires at 13,250 miles. I had my tires rotated and that is when Subaru noticed the worn tires. I called Subaru Corporate and they informed me that do not replace tires. I bought new tires and then went to have a wheel alignment. The technician told me he could do the alignment but he couldn't adjust the Lane assist diagnostic or the VDC and other safety features. Now I am unsure what to do. I have tried to resolve this with Subaru of America without resolution. Hopefully, you will be able to help me. Why are Subaru dealers not doing these adjustments? Thanks for your help with this serious situation. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502294January 17, 2023
SERVICE BRAKES
My brake rotors warped at 6900 miles. They were resurfaced and covered under warranty. The shop indicated that because I washed my wheels in the course of a 4 minute car wash 3 blocks from my house that I caused them to warp. The symptoms included very rusty view from eye level and shuddering on braking. This was the front axle. Today I took car in at 42000 miles rotors and pads have to be replaced front and back rotors surfaced and pads replaced. My car was aok but sat for 2 weeks after Xmas and upon driving again they instantly suffered on braking and were very rusty. I am not a hard or fast braker. I do occasionally tow a 4x6 small wood box trailer that does not have its own brakes.. way too old… steel frame wood sides. It sounds silmilar to the issue the ascent has. My concern is obviously safety first and second cost to replace every 20-30k miles adds $1200 to $1800 and it should not be that way. Ever car prior to this has gone at least 120k before needing any brake replacement parts. Is it the ceramic pads leaving material on the rotors, not rotor warp? Is it improper tightening of parts per specs? Is it hub warp? Lugs overtightened? And how can I and many others (google it) avoid this safety issue and the costs??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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