Subaru Ascent Complaints (2024)

49 consumer complaints on file.

#11609291August 19, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
Eye sight freezing when car purchased brand new. I was told that this was a known Issue. Radio freezing and then resuming at blaring volume, I was told that this was a known issue and Subaru was waiting for an update. Burning smell from car when purchased, notified dealer, smell did not go away. I was told that this was normal. Starling freezing and not working, this was a service that I paid for, I was told that this was a known issue and was waiting for an update. On 6/9/2024 I was driving, while entering a tunnel, and using the adaptive cruise, the car did not track the car in front of me. I braked, this did not stop the adaptive cruise (according to Subaru) and the car collided with the car in front of me after the emergency braking system failed to also stop the car in time. Starling did not call to check on us for 30 minutes (did alert 911) but no call was made to my phone, as per the paid service, and the airbag exploded and we were covered in brown substance. I had asked to return the vehicle before any of these events, as I felt that there was an issue with it, as was told to begin the North Carolina Lemon Law process.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11606122August 2, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver side mirror vibration, per dealer and manufacturer, this is a known issue with no fix released yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601636July 12, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
In my new 2024 Ascent, there's a vibration in the driver side mirror that gets worse as speed increases. It's a minor issue, but it's disappointing for a brand new car to have this problem. The Subaru dealer hasn't taken any action despite being informed about it, and the vibration persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601634July 12, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Driver’s side mirror demonstrates excessive shaking as compared to passenger side. Housing has been replaced but no change. Visually difficult for me to use that mirror at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598383July 2, 2024
UNKNOWN OR OTHER
While using CarPlay, it acts as if it disconnects the call, but still shows on my phone screen. It has happened numerous times, and I have found that if I switch it to phone and back to CarPlay it will work again. It has not been a solution to the problem as it only works for that one time. I believe that makes having the handsfree options pointless if I have to figure out what is happening while I am driving and talking on the phone with CarPlay.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598382July 2, 2024
VISIBILITY/WIPER
The driver-side mirror vibrates and shakes excessively at highway speeds, making it difficult to use, especially at night. In contrast, the passenger-side mirror is stable at all speeds with minimal to no shaking. The dealer's service department confirmed the problem and worked on finding a solution. Solution still ha snot been found. The driver-side mirror has had this issue since the car was purchased.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595175June 18, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The driver-side mirror vibrates and shakes excessively on rough roads or at highway speeds, making it difficult to use, especially at night. In contrast, the passenger-side mirror is stable at all speeds with minimal to no shaking. The dealer's service department confirmed the problem and replaced the mirror but was unable to fix it, stating that nothing else can be done. The driver-side mirror has had this issue since the car was delivered from the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585962April 29, 2024
VISIBILITY/WIPER
Driver side mirror has vibration that increases with speed. At highway speeds, it is difficult to safely see the lane next to you, especially if there is a vehicle behind you with their headlights on. The vehicle's mirror glass and housing were replaced and the vibration remains. There is no observable vibration with the passenger side mirror. Was advised by a local dealership that there is no more they can do to eliminate the vibration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583402April 16, 2024
UNKNOWN OR OTHER
The wireless car play phone connection randomly drops and is a known issue with Subaru. This a potential safety issue due to dropping calls mid calls that are hands free and encourage the driver to grab the mobile phone change it from air play to phone and then back to air play to fix it. Or take it off car option requiring the drivers attention to be diverted. Also this issue drops the navigation embedded into the radio unit on the car which could again create a safety issue distracting drivers and causing accidents. This needs to be addressed immediately and Subaru has no fix available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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