Subaru Ascent Complaints (2022)

55 consumer complaints on file.

#11601016July 10, 2024
SERVICE BRAKES
While traveling from Texas to Washington state we noticed pulsating/vibrating/shaking front brakes as we were coming down 3 mountain passes. I felt the car was very unsafe as we were unable to brake normally and had many vehicles around us that had to go slower because of this issue. We brought our car in for inspection as soon as we arrived in the Seattle area. They said it was hot spots (warping of rotors). This should not be happening to a new car with 20k miles on it. They did replace our rotor, but upon reading forums online I noticed that there are many issues with the front brakes on my make of car. And the fix by Subaru is not always the same (some people had pads replaced as well, while others had thier rotors turned). According to one online chat they are on their 4th version of brakes. How do I know that I have the latest version so I don't have this issue again. I have tried to get ahold of Subaru directly but they seem reluctant to answer my questions. Hoping you all can help me with finding a solution to what Suabru is doing with this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578417March 20, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
I bought the Vehicle new at Subaru of Bristol, TN. At around 23,000 miles it starting lurching forward while idling, jerking and hesitating when trying to accelerate, or not accelerating at all. It was so bad that at one point, I pulled out to pass and almost got rear ended by a semi because it simply wouldn't engage and accelerate. I took it to the Wallace Subaru dealership on [XXX] at 25,578 miles. They drove the vehicle and did a software update and claimed it was fixed. It seemed ok for a couple of days and then started having the same issues again. I took it back to Wallace on [XXX] at 27,248 miles and also engaged Subaru of America. They had the vehicle until [XXX] during which time they replaced the transmission. It seemed ok for a few days and started doing the same thing again. I took it back to the dealership on [XXX] at 29,449. They performed no service because they claimed they couldn't replicate the issue. This past weekend, I almost had another wreck trying to merge from the on-ramp onto the interstate because the car literally just stopped accelerating and jerked for several seconds before engaging again. Cars were literally slamming brakes behind me to keep from hitting me. This car is unsafe to drive and it's either going cause me harm or someone else because Subaru, despite knowing this is a known issue with this model and certainly with this particular car, seems like they need me to have a wreck before they will continue servicing the vehicle and finding and fixing the issue. They need to buy it back for at least what I owe. I certainly don't want to trade it for another Subaru. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575451March 5, 2024
VISIBILITY/WIPER
In span of little over a year i have replaced the windshield once and had a repair twice. Insurance already went up due to the claims. Windshield cracks fast and easily!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575036March 2, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Ascent randomly hesitates when pulling out into traffic.. both at slow speeds and when attempting to pass on interstate.. has been at dealer service numerous times regarding this , it periodically 'walking' when parked and ranfom inability to get hatch to work. Is currently at a different dealer service as previous dealer was unable to replicate and unwilling to keep vehicle for more than the hour or 2 of service appt. Prev dealer did replace hatch motor over a year ago..but still works randomly..their fix for this is to manually reset everytime.. as for ' walking ' when parked, my ascent will very slowly move 6 to 8 feet when parked..dealer 'fix' is to only park with parking brake on. Hesitation issue is now worse since prev dealer did 'system update'.. now rpm drop to 1000 or lower, then after 3 or 4 seconds, car revs to 3 or 4 k & takes off..during the 3 or 4 seconds of hesitation, I am literally sitting in the middle of the road as the car initially starts to move forward, then literally just sits there until it revs up and takes off. This is random, so no way to record..and no rhym or reason to know when it's going to happen. Last week it nearly got me t boned by an 18 wheeler when I pulled out across 4 lanes after getting fuel. Have contacted Subaru of America requesting their help but have gotten no reply despite my 7 voicemail left for the assigned rep. My car is a 22 ascent touring with 17k miles..has been at same dealer repeatedly for same issues and their repeated reply us "unable to duplicate, so no issue.".. I am on Subaru Ascent page on FB.. There are numerous people complaining of same nasty hesitation issue with no resolution from their dealer service. I bought this car with a 10 yr 100k warranty..fortunately I have not been financially responsible for the numerous service calls, but I am seriously concerned with being a statistic..my car is listed as one of the top 10 safest in a crash, but I don't like feeling like a ' test dummy'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573842February 25, 2024
VISIBILITY/WIPER
Windshield started cracking after a minor pebble strike near the bottom center of the windshield. Crack has doubled in size in less than 10 minutes and continues to grow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563177January 2, 2024
VISIBILITY/WIPER
I own 4 Subarus I’ve replaced 4 windshields and since replacing the windshields, I have 4 broken windshields. The oldest Subaru I own is a 2020. The smallest rock cracks the windshield, many think it’s the eye sight system and a much thinner windshield. Insurance companies increase the rates if you claim the windshield, so many Subaru owners just don’t get them fixed, causing visibility issues. I emailed Subaru of America about the problem and they sent me a $500 dollar coupon for parts? I asked a dealership about it, they said “that’s Arizona”. 5 of the 8 broken windshields broke in Massachusetts where I bought 3 of the 4 Subarus, he avoided the conversation after that. Something’s not right, and Subaru has gotten into trouble with this before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562472December 28, 2023
UNKNOWN OR OTHER, POWER TRAIN
I was sitting in a long line of stopped cars. I looked in my mirrors to move to the right lane. I made sure no vehicles were coming. I pressed on the accelerator to move, and nothing happened. In a panic I quickly repeated pressing the accelerator and nothing happened. The third time the car finally moved forward. I was terrified that someone would come along quickly in the right lane a hit my car. I also had a passenger that was speechless about the incident. Now I feel unsafe to drive the car. This has happened one time previously, but I thought it was a fluke. Also, like many other comments the transmission shudders sometimes but not often. I waited to buy a new 2022 Ascent Limited because I read where the transmission issue had been fixed. Mentioned it to the service advisor and he laughed it off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556541November 23, 2023
SERVICE BRAKES
Brake making squeaky noise when it's being applied. This happened less than 30,000 miles during April 2023. I went to dealership during a routine oil change and the service tech found nothing wrong. I took it to road trip and it was to the point where the vehicle shakes and everyone else around me could hear it when we apply the brake. I took it to another dealership and the service manager said he has seen several vehicle came in and the caliper sticks to the brake pad, so they had to change the inner brake system as well as the rotor. Well, after changing it in July, it is now November and I am hearing the squeak again so I know it will get worst very soon. It seems like the dealership that changed it knew it was happening to other 2022 Ascent vehicles, too. I scheduled an appointment with my local dealership for 12/6/2023 and I will see what they say.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552904October 31, 2023
POWER TRAIN
The transmission jerks and slips after accelerating from stops. It causes the car to jitter and not accelerate when necessary while in traffic. After taking it to the service center multiple times, the problem was reproduced with a service technician in the car. The tech had a computer connected to the diagnostic box. The service tech stated that he completed a computer update to correct the issue. The issue is still happening and I've returned the vehicle to the service center at least 3 times since the "computer fix". The issue happens every day during my morning and evening commutes. The manufacturer hasn't inspected the vehicle. There are no warning lamps, messages, or other symptoms before, during, or after the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547559October 1, 2023
ENGINE
Engine oil leak at oil pan
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541546August 29, 2023
POWER TRAIN
The car would not move when stopped at a light. I had to call for roadside assistance. They now say the car needs a new transmission. It. Only has 9200 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541506August 29, 2023
POWER TRAIN
CVT issues. Shuddering of transmission (acts like it's slipping), either on slight incline or even flat road. Delayed acceleration when needed, feels unsafe if I ever need to avoid a situation by accelerating. At least 2 occurrences when car shut off due to transmission lurching (while driving). This issue has been happening from purchase. The head unit continues to buzz, freeze, and reset itself during carplay (known issue with the software). Have been told an update is coming, but it never does. The concern is navigation disappearing when driving and not returning, making it unsafe to operate vehicle and phone at the same time. This issue has been happening from purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538520August 14, 2023
SERVICE BRAKES
The brakes have felt under-designed since purchase and began to chatter when applied shortly after purchase. This progressed to the point where the shaking was felt at every braking and we had several passengers ask "what is wrong with your brakes". The braking became progressively worse to the point we were concerned for our safety and those sharing the road with us. Called dealership and spoke with our service advisor. They said they had no other reports but would take a look. Technician confirmed the rotors were warped and both front rotors were "resurfaced" and "front brake pads adjusted". We have had no problems since the repair. The repair was done at 17608 miles. No warning lights or messages came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535607July 31, 2023
LANE DEPARTURE: ASSIST
When driving and lane lines change width the car tried to street across them at highway speeds. Happens regularly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533259July 19, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
This observation/complaint is about a 2022 Subaru Ascent automobile, which I own. When the gas cap is loose, the car's computer disables several safety features, including collision avoidance, lane control, cruise control, reverse-automatic-braking control, all occur suddenly, while driving, after the computer processes the fault. Upon securing the gas cap and ostensibly fixing the problem, the computer MAY continue to disable said safety features for (according to Subaru Service agents) multiple days for as long as 30 days. On 7/2/23, while driving, several warning lights illuminated in the instrument cluster advising of the loss of many safety features. After stopping and reading the owners manual, I inspected and confirmed that the gas cap was properly sealed. That action did not fix the warning lights nor the disablement of safety features. I had 4 start-shutoff cycles in 6.5 hours. Three hundred and fifty miles later, I refueled, and confirmed that the gas cap was installed properly at the conclusion. Nothing changed with the disabled safety features. The following two days, I experienced 5 daily start-shutoffs with no effect on the safety features. The 3rd day, after 2 start-shutoff cycles, and while idling the engine, the warning lights disappeared and the safety features operated properly. Upon visiting a dealership, I was informed that the onboard computer identified a loose gas cap as the problem. Two service advisors told me that this experience is normal and that they have seen it take as long as 30 days for the computer to recognize that the problem was "fixed".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531983July 13, 2023
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The Automatic liftgate in the rear of the vehicle upon opening, closes suddenly and immediately. I am not touching the key fob or anything. This happened several times and hit me on the head. The dealer has replaced the liftgate motor, but it happened again. This is dangerous and can be harmful to adults or children standing behind a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531345July 10, 2023
SERVICE BRAKES
Brake rotors are warped around 8000 miles. I purchased a 2020 of same make and model and same problem, brake rotors warped under 10k miles. Subaru dealer employee told me the brakes were under engineered. After going 2 times to dealer, Subaru replaced rotors under warranty. I thought they figured it out since first Subaru Ascent hit market in 2019. I am going to attempt replacement with this 2022 through warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528890June 26, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
I was driving slowly through a parking lot. I found a spot to park my car and noticed that there was a curb painted bright yellow so I knew I could not pull through. I started to turn into the parking spot with my foot on the brake when all of a sudden my car was speeding towards the curb and a tree. My foot was on the brake but the car did not stop nor did the forward collision feature work and the air bag did not deploy. The accident has been reported to both my insurance and the auto maker. The car will be inspected tomorrow.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11523334May 22, 2023
UNKNOWN OR OTHER
I was driving on I-20 when a line of cars suddenly slammed on their brakes in front of me. I slammed on my brakes as well but was unable to stop before hitting the car in front of me. The front of the car was very damaged but the car I hit had minimal damage on the bumper only. My 15 year old daughter was in the backseat and had to injuries, I was driving and only suffered a burn from the airbag and a few bruises. We were both able to get out of the car and get safely to the side of the road. Within about 3 minutes the car caught on fire. My concern is that if Subaru is made with crunch zones shouldn’t there be more safety measures in place so that the car does not catch on fire. I feel like there may have been some type of malfunction that took place to cause the fire.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11520675May 5, 2023
SERVICE BRAKES
Brakes are vibrating when on high speed. Same issue with 2020 Ascent. 2022 Ascent rotor needs to be resurfaced at 18k miles. This brake vibration happend even before 18k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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