Saturn Outlook Complaints (2008)

633 consumer complaints on file.

#10339354June 21, 2010
EXTERIOR LIGHTING
THE PASSENGER HEADLAMP WENT OUT ON MY 2008 SATURN OUTLOOK. I BROUGHT IT TO SATURN/MITSUBISHI DEALERSHIP AND THEY WANTED TO CHARGE ME $650.00 DOLLARS TO REPLACE THE LAMP AND A WIRE HARNESS THAT CONNECTS TO THE BULB. ACCORDING TO THE SERVICE GUY THE WIRE HARNESS IS MOST LIKELY RESPONSIBLE FOR THE BULB BURNING OUT. THE BULB ITSELF WAS $285.00......FOR A HEADLAMP BULB!!!!!!!!!!! I HAVE READ NUMEROUS COMPLAINTS ABOUT THIS ISSUE ON LINE AND I AM WONDERING WHAT CAN BE DONE TO REMEDY THIS ASTRONOMICAL PRICE FOR REPAIR AND BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339218June 20, 2010
EXTERIOR LIGHTING
THE DRIVERS SIDE LOW BEAM HEADLAMP STOPPED WORKING AND THE HARNESS APPEARS TO BE MELTING DUE TO OVERHEATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339073June 18, 2010
EXTERIOR LIGHTING
OWN A 2008 OUTLOOK. PASSENGER SIDE LOWBEAM HEADLIGHT KEEPS GOING ON AND OFF WHILE DRIVING. TOOK IT IN AND WAS TOLD IT WAS A WIRING HARNESS. DEALER WANTED $400 TO REPLACE BECAUSE 1000 MILES OVER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336854June 17, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I OWN A 2008 SATURN OUTLOOK, WHICH I PURCHASED NEW IN AUGUST OF 2007. IN FEBRUARY OF 2010, I NOTICED MY RIGHT LOW-BEAM HEADLIGHT/DAYTIME RUNNING LIGHT WAS OUT. I CONTACTED MY LOCAL SATURN SERVICE CENTER AND WAS TOLD THAT THERE HAD BEEN "SOME PROBLEMS WITH THE WIRING HARNESS" AND I SHOULD BRING IT IN FOR A REPLACEMENT HARNESS, SINCE IT WAS STILL UNDER WARRANTY, WHICH I DID. IN APRIL 2010, THE LEFT LOW BEAM HEADLIGHT/DAYTIME RUNNING LIGHT WENT OUT. I AGAIN CONTACTED SATURN AND ASKED IF, ASSUMING THIS WAS THE SAME PROBLEM, IT WOULD BE COVERED BY WARRANTY, SINCE THEY HAD ALREADY ACKNOWLEDGED THAT A PROBLEM EXISTED WITH THIS HARNESS (THE VEHICLE WAS ABOUT 2,000 MILES OVER WARRANTY BY THIS TIME). I WAS TOLD THAT, SINCE THERE HAD BEEN NO RECALL, IT WOULD NOT BE A WARRANTY ITEM, AND THAT I WOULD HAVE TO PAY FOR THE REPAIRS MYSELF. SINCE THE SATURN DEALER IS ABOUT 50 MILES AWAY, AND IT WAS NOT GOING TO BE COVERED BY WARRANTY, I OPTED TO HAVE IT REPAIRED AT A SHOP MUCH CLOSER TO HOME. AFTER DETERMINING THAT THE BULB WAS FUNCTIONAL, THEY ORDERED A NEW WIRING HARNESS, AND INSTALLED IT IN LESS THAN AN HOUR (TO THE TUNE OF $171.44). I ASKED TO SEE THE OLD HARNESS, AND UPON INSPECTION, I OBSERVED THAT THE HOUSING AROUND ONE OF THE CONNECTION POINTS WAS CLEARLY BURNT AND MELTED. I HAVE HEARD OF NUMEROUS OTHER REPORTS OF THIS FAILURE, MUCH LIKE THE RECALLED WIRING HARNESS FOR THE HEATED WINDSHIELD WIPERS. THIS HARNESS DEFECT CLEARLY IS A SAFETY ISSUE AND SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336686June 16, 2010
EXTERIOR LIGHTING
1. AT 38000 MILES MY 2008 SATURN OUTLOOK LOST ONE OF THE LOW BEAM HEAD LIGHTS. IT HAS GONE COMPLETELY OUT. 2. IT IS A CONSTANT FAILURE 3. I REPLACED THE LOW BEAM BULB, BUT WHEN I FINALLY GOT THE OLD BULB EXPOSED, I NOTICED THAT THE SOCKET WAS ALL MELTED AND HAD A VERY THIN GAUGE WIRE CONNECTING IT TO THE VEHICLES POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335902June 12, 2010
EXTERIOR LIGHTING
PASSENGER SIDE LOW BEAM HEADLAMP WIRING HARNESS MELTED, CAUSING HEADLAMP NOT TO WORK. CONCERNED ABOUT POSSIBLE FIRE HAZARD WHILE DRIVING. REPLACING WIRING HARNESS AND LIGHT BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330816May 17, 2010
AIR BAGS, AIR BAGS:FRONTAL
WANT TO PURSUE THE "LEMON LAW" ON A 2008 SATURN OUTLOOK. VEHICLE HAS ONLY 20K MILES ON IT BUT HAS BEEN TO DEALER 5X FOR REPAIR OF AIR BAG SYSTEM. THE VEHICLE MANUAL CLEARLY STATES IN THE WARRANTY THAT WHEN THE SERVICE AIR BAG LIGHT COMES ON IT NEEDS TO BE SERVICED BY THE DEALER. THE ISSUE IS ONE OF SAFETY IN THAT THE AIR BAGS MAY NOT DEPLOY WHEN NEEDED AND/OR CAN DEPLOY WITHOUT INCIDENT. SAID VEHICLE WAS IN 2X THE MONTH OF APRIL 2010, MAKING IT THE 5TH TIME FOR REPAIRS ON THE AIR BAG SYSTEM. I NO LONGER FEEL SAFE DRIVING THE CAR MUCH LESS TRANSPORTING OTHER CHILDREN UNDER THESE CIRCUMSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330522May 15, 2010
ELECTRICAL SYSTEM
WE HAVE A 2008 SATURN OUTLOOK. THE HEADLIGHTS KEEP GOING OUT. THE WIRING HARNESS IS BAD AND THE EXPENSE TO REPLACE IS VERY HIGH ($750). THIS IS A COMMON PROBLEM AND MANY PEOPLE HAVE SUBMITTED COMPLAINTS AND COMMENTED IN FORUMS ON THE WEB. THE PROBLEM OCCURS AT RANDOM TIMES. DURING DAYLIGHT, BUT MORE DANGEROUSLY WHILE DRIVING AT NIGHT ON THE HIGHWAY. THERE IS NO WARNING. I HAVE REPLACED 7 BULBS IN THE LAST 6 MONTHS AND TONIGHT BOTH LIGHTS STOPPED WORKING WHILE DRIVING HOME. IN ORDER TO GET HOME IN SAFETY I HAD TO SWITCH TO HIGH BEAM LIGHTS. THERE IS AN OBVIOUS FLAW WITH THIS LINE OF VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330572May 15, 2010
ELECTRICAL SYSTEM
WIRE HARNESS FOR FRONT HEAD LIGHTS DEFECTIVE. I WAS CHARGED $25.00 TO GET THE PASS SIDE FIXED SIX WEEKS AGO, NOW THEY WANT $200.00 TO FIX THE DRIVER SIDE FOR THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330248May 13, 2010
EXTERIOR LIGHTING
I HAVE A 2008 SATURN OUTLOOK AND THE HEADLIGHTS KEEP GOING OUT. I HAVE TAKEN THE CAR INTO THE SHOP TWO SEPARATE TIMES AND HAD THEM FIXED. THREE MONTHS LATER IT DID THE SAME THING. THE DRIVER SIDE HEADLIGHT WENT OUT, THEN A WEEK LATER IT CAME BACK ON. TWO WEEKS LATER THE PASSENGER LIGHT WENT OUT FOR A COUPLE OF WEEKS AND THEN IT CAME BACK ON. LAST NIGHT NEITHER OF MY HEADLIGHTS WERE WORKING. THERE IS OBVIOUSLY AN ISSUE HERE. TO ATE I HAVE SPENT NEARLY $700.00 ON GETTING THE HEADLIGHT TO WORK PROPERLY. I NEED THE VEHICLE TO WORK AS IT IS OUR ONLY VEHICLE. WHAT IF I WAS TO BE DRIVING DOWN THE FREEWAY AT NIGHT AND THEY BOTH WERE OUT, AN EMERGENCY ACCIDENT IS BOUND TO HAPPEN. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328720May 4, 2010
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
THE GAS PEDAL ON MY 2008 SATURN OUTLOOK HAS STUCK IN THE FULL THROTTLE POSITION FOUR TIMES SINCE I PURCHASED THE VEHICLE. THE LATEST WAS JUST TODAY WHEN I PULLED OUT INTO TRAFFIC AND TO MERGE WITH THEM I APPLIED FULL THROTTLE. WHEN I RELEASED THE THROTTLE THE CAR JUST KEPT ACCELERATING BECAUSE THE GAS PEDAL WAS STUCK UNDER THE FLOOR MAT. I HAD TO PUT THE CAR IN NEUTRAL, PULL OFF THE ROAD, AND ADJUST THE FLOOR MAT TO RELEASE THE GAS PEDAL. THIS IS EASILY REPRODUCIBLE AND HAS HAPPENED FOUR TIMES ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328296April 30, 2010
EXTERIOR LIGHTING
2008 SATURN OUTLOOK HEADLIGHT. THE PASSENGER HEADLIGHT IS GOING ON AND OFF. THE WIRING IS HOT TO THE TOUCH. PLUS I CAN'T GET TO THE LIGHT AREA WITHOUT TAKING OFF THE BUMPER SKIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326320April 19, 2010
EXTERIOR LIGHTING
THE PASSENGER SIDE LOW BEAM ON MY 2008 SATURN OUTLOOK WENT OUT. WE REPLACED IT THEN 2 WEEKS LATER IT WENT OUT AGAIN. WE TOOK IT TO THE DEALER AND HE SAID WE NEEDED TO REPLACE THE SOCKET BECAUSE IT WAS BURNED OUT AND THIS IS A COMMON PROBLEM WITH THIS CAR. I HAVE NOT YET CORRECTED THE PROBLEM BECAUSE I DO NOT HAVE THE $750.00 TO REPAIR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325758April 14, 2010
EXTERIOR LIGHTING
DRIVER'S SIDE LOW BEAM HEADLAMP BURNED OUT. REPLACED WITH FACTORY BULB AND FAILED ONCE AGAIN. REPLACED ONE MORE TIME AND NOTICED DISCOLORED SOCKET. THE BULB FAILED A THIRD TIME. REPORTED THE PROBLEM TO SATURN 4/14/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324882April 10, 2010
EXTERIOR LIGHTING
2008 SATURN OUTLOOK XE PASSENGER SIDE LOW BEAM HEADLIGHT HAS FAILED. CAR HAS 26K MILES. LIGHT WAS INTERMITTENT FOR 2-3 WEEKS THEN TOTALLY FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324416April 8, 2010
SEATS
SINCE DECEMBER 2007 WHEN I BOUGHT A 2008 SATURN OUTLOOK XR, I HAVE BEEN HAVING PROBLEMS WITH MY REAR (2ND ROW) FOLDING SEAT. THE PROBLEM PERSISTS AND I HAVE TAKEN IT TO THE DEALERSHIP PLENTY OF TIMES AND STILL NOT FIXED. THE PROBLEM WITH THE REAR FOLDING SEATS ARE AS FOLLOWS: WHILE THE VEHICLE IS IN MOTION OR STOPPED, THE REAR FOLDING SEATS POPS UP, WITH OR WITHOUT A PERSON SITTING ON THE SEATS. EVERY TIME I TAKE IT TO THE DEALERSHIP, THEY ADVISED THEY WERE UNABLE TO REPAIR IT, BECAUSE COMPANY POLICY STATES, "IF IT DOES NOT HAPPEN IN THE MECHANIC'S PRESENCE THEN IT CAN NOT BE FIXED". PLEASE UNDERSTAND, I HAVE TWO SMALL KIDS (2 1/2 YEAR OLD AND A 10 MONTH OLD) AND BOTH OF THE KIDS RIDE IN THE BACK SEAT IN THEIR CAR SEATS. AND EVEN WITH THE KIDS IN THEIR CAR SEATS AND MY WIFE SITTING IN BETWEEN THEM, THE SEATS POPS UP. I HONESTLY DO NOT KNOW WHAT TO DO ANYMORE. I HAVE BEEN SUGGESTED TO GO TO THE NEWS MEDIA AND SHOW THEM THE DANGER OF THIS MALFUNCTION AND IT SEEMS THAT THIS IS THE LAST BEST SUGGESTION FOR SATURN TO CONSIDER HELPING ME. MY WARRANTY ENDS IN DECEMBER 2010 AND WHAT WILL I DO THEN? I HAVE MET OTHERS AT THE DEALERSHIP WITH THIS PROBLEM AND ONE OF THEM WAS A SATURN MECHANIC (RAUL, WHO OWNS AN OUTLOOK) WHO HAD THE SAME PROBLEM AND HE CONFESSED TO ME THAT HE FIXED HIS BY HAVING ONE OF HIS EMPLOYEES ORDER THE PART (NEW 2ND ROW SEATS). I ASKED HIM WHY HE COULD NOT DO IT, AND HIS RESPONSE WAS, "SORRY, BUT IT DID NOT HAPPEN IN THE MECHANIC'S PRESENCE." I UNDERSTAND THAT POLICY, BUT YOU NEED TO UNDERSTAND MY CONCERNS FOR MY FAMILY AND THEIR SAFETY. I ALSO UNDERSTAND THAT SATURN IS OUT OF BUSINESS, BUT SOMEBODY NEEDS TO BE HELD RELIABLE FOR ANYTHING THAT HAPPENS TO ME OR MY FAMILY. I HOPE SATURN UNDERSTANDS THIS MAJOR CONCERN (DEFECT) AND I HOPE SATURN DOES NOT EXPERIENCE WHAT HAS HAPPENED TO TOYOTA IN THE PAST FEW MONTHS WITH THEIR DEATH DEFECT ON VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324327April 7, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I CONTINUALLY HAVE AN ISSUE WITH A NON-WORKING DRIVER'S SIDE HEADLIGHT. I HAVE REPLACED THE LIGHT BULB TWICE, BUT THIS ONLY WORKS FOR 1-2 WEEKS BEFORE IT GOES OUT AGAIN. THE DEALER HAS IDENTIFIED IT AS A HARNESS SHORT WITH THE HEADLIGHT ASSEMBLY, BUT THE WHOLE ASSEMBLY NEEDS TO BE REPLACED. MY 2008 SATURN OUTLOOK HAD 39000 MILES ON IT WITH AND A MANUFACTURERS EXTENDED WARRANTY (GIVEN TO ME AS PART OF ANOTHER ONGOING WATER LEAK ISSUE THAT IS ALSO NOT COVERED BY THIS WARRANTY) AND THEY STATED THAT THIS IS NOT A COVERED ITEM. I HAVE SPOKEN WITH THE DEALERSHIP AND CUSTOMER SERVICE AND WAS TOLD THAT THIS IS A $500+ DOLLAR REPAIR THAT IS NOT COVERED ON A 2 YEAR OLD VEHICLE. MOST OF THE TIME I ONLY HAVE ONE WORKING HEADLIGHT AND THIS IS A SAFETY ISSUE. I HAVE DONE SOME RESEARCH ON THE INTERNET AND THIS SEEMS TO BE A KNOWN AND ONGOING ISSUE THAT IS NOT BEING ADDRESSED BY GENERAL MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324330April 7, 2010
STRUCTURE
I HAVE A 2008 SATURN OUTLOOK THAT AROUND 25000 MILES STARTED LEAKING WATER FROM THE SUN ROOF, WINDSHIELD PILLARS AND HEADLINER. THE WATER LEAK ALSO CAUSED THE BRAKE SWITCH TO CORRODE AND THE EMERGENCY BRAKE LIGHT AND ALARM TO CONTINUOUSLY GO OFF. VEHICLE WAS TAKEN TO THE DEALERSHIP THAT IDENTIFIED A RECALL FOR SUNROOM DRAINS THAT TO CORRECT THE ISSUE. ABOUT 3 WEEKS LATER WATER STARTED LEAKING INTO THE VEHICLE AGAIN AND IT HAS BEEN ONGOING EVER SINCE. THE VEHICLE HAS BEEN BACK TO 3 DIFFERENT DEALERSHIPS A TOTAL OF 5 TIMES FOR THE WATER LEAK AND EACH TIME THE LEAK WOULD GO AWAY FOR A COUPLE OF WEEKS OR SO. THE VEHICLE SMELLS FROM THE CONTINUOUS LEAKING WATER. I WAS ADVISED THAT ONCE THE LEAK WAS TOTALLY REPAIRED THEY WOULD WORK WITH ME TO REPLACE THE DAMAGED CARPETS AND HEADLINER. AROUND OCTOBER 2009 THE SATURN CUSTOMER SERVICE OFFERED ME A COMPLETE BUMPER TO BUMPER WARRANTY TO CONTINUE COVERAGE ON MY VEHICLE AND SO THEY COULD WORK ON THE LEAK. IN JANUARY 2010 THE WATER LEAK RE-APPEARED BUT ALL OF THE SATURN DEALERSHIPS HAD CLOSED DOWN AND GM HAD NOT DETERMINED WHAT DEALERSHIP I SHOULD USE. I WAS ADVISED IN FEBRUARY 2010 TO USE A LOCAL CHEVROLET DEALERSHIP FOR ALL FUTURE REPAIRS, I TOOK THE VEHICLE TO THIS DEALERSHIP FOR THE WATER LEAK AND ANOTHER ISSUE FOR REPAIR AND I WAS ADVISED THAT THE WATER LEAK WAS NOT A COVERED REPAIR EVEN THOUGH IT WAS AN ONGOING DOCUMENTED ISSUE. I WAS GIVEN A SUPPORT NUMBER TO CALL. WHEN I CALLED THE NUMBER AND OPEN UP ANOTHER CUSTOMER SUPPORT TICKET I WAS ADVISED THAT I WOULD BE CONTACTED IN 24-48 HOURS. TWO WEEKS LATER I RECEIVED A CALL BACK AND, I WAS ADVISED THAT THE EXTENDED WARRANTY DOES NOT COVER WATER LEAKS AND THEY WOULD NOT HELP ME WITH MY ONGOING WATER LEAK. I WAS ALSO ADVISED THAT NO REPAIRS WOULD BE DONE FOR ANY OF THE WATER DAMAGE AND THAT I WOULD BE CHARGED AT THE END OF MY LEASE FOR ALL OF THE WATER DAMAGE. I HAVE A LEAKING VEHICLE THAT SMELL S AND THE MANUFACTURE REFUSES TO HELP ME. WHAT CAN BE DONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323321April 1, 2010
EXTERIOR LIGHTING
LOW BEAM HEADLIGHT WIRING HARNESS, BURNED, CRACKED AFTER INSTALLATION OF REPLACEMENT HEADLAMPS. (REF: TSB 09-08-42-004)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321906March 25, 2010
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT WENT BAD IN SEPTEMBER. REPLACED BULD AND DURING THE PROCESS NOTICED THE WIRING HARNESS WAS MELTED. LIGHT FAILED TO OPERATE WITH A NEW BULD. I CALLED THE DEALERSHIP AND WAS TOLD THAT THEY KNOW OF THE PROBLEM AND THAT I THEIR FIX WAS TO PUT NYOGEL GREASE ON THE CONNECTOR. I TRIED WHAT THE DEALER RECCOMMENDED WITH NO LUCK. I AM CURRENTLY STATIONED OVERSEAS AND HAVE NO WAY OF GETTING TO A DEALER TO HAVE ITEM REPAIRED. YESTERDAY 24 MARCH OTHER HEADLIGHT STOPS WORKING AS WELL WITH THE SAME ISSUE. THE VEHICLE IS ONLY 2 YEARS OLD WITH 24,643 MILES. THIS IS COMPLETELY ABSUD THAT THERE IS NO RECALL ON THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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