Porsche Cayenne Complaints (2016)

40 consumer complaints on file.

#11525312June 4, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
my car had a problem in the hybrid part, before doing the diagnosis they said 3 different problems, when they gave me the diagnosis they said they didn't know what it was but that to begin with “it could be “ the components $13,000 to fix. but my car is under the 8 years or 100,000mls hybrid system warranty, so i contacted porshe headquarters and they said the car was out of warranty. so i called porche in Fremont (where they have mentioned the warranty on their website) and 3 people confirmed that the car is under warranty by VIN n. I called headquarters again and they said they needed this guarantee in writing. So when I called Fremont again 3 weeks later they said the car is not under warranty, meaning they changed the whole conversation within 3 weeks. I already confirmed it on CARFAX and I am under warranty but I never received any responses to emails or phone calls they are ignoring me because they don't want to assume the warranty. Fremont confirmed that I had 6 months or 19,000 miles until the warranty expired, and strangely 3 weeks later that warranty no longer appears in their system. in my opinion they don't know what the car has and they are trying to escape the warranty because there are few months left to finish, that's why they don't give me answers, I haven't tried all possible options and I can't find help to solve this problem, I'm stuck at home dor the last 3 months with 2 children without car. because my only car is at the porsche parked waiting for someone to take over the car's warranty. mentioned that the car had no accident, it was just parked in the garage and one morning it didn't start and had to be towed. Terrible costumer service
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524322May 29, 2023
EXTERIOR LIGHTING, LANE DEPARTURE: ASSIST
Headlight went out. Lane change assist not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506274February 8, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2016 Porsche Cayenne. The contact stated that moisture was entering the headlights on both sides of the vehicle. Over time, the condensation in the passenger’s side headlight was burned out with a message on the instrument panel. The manufacturer was notified of the failure and referred the contact to the dealer for a diagnostic test. The dealer gave the contact an estimate without a diagnostic test. The manufacturer was called and informed that they would provide a nominal portion of the repair cost. The vehicle was not repaired. The failure mileage was approximately 65,000. The contact stated that they took their vehicle to a couple dealerships and mechanics before the issue was diagnosed as a design flaw. Therefore, simply changing the headlights out would not fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463632May 6, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2016 Porsche Cayenne. The contact stated that while driving at various speeds, the vehicle would hesitate to accelerate while depressing the accelerator pedal. The contact stated that the failure was intermittent. On one occasion while driving, the failure occurred and nearly cause the vehicle to be rear ended by a vehicle speeding from behind. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to determine the cause of the failure before performing a software update to the accelerator pedal which appeared to correct the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455691March 8, 2022
EXTERIOR LIGHTING
the driver receives a warning light in the instrument panel left tail light is defective, and then right tail light defective. Some times tail light works and does not when car is in cold weather Was told that both tail lights were defective and would have to be replaced at a cost of $3400.00 . Found an after sale Porsche publication saying that it affected 2015-2018 Porsche Cayenne. Dealer told me that it is no longer covered since my warranty is not in effect anymore. However this is a safety issue not a warranty issue. Have paperwork stating that Porsche knows the tail lights are defective. Since I live in Florida they have been working fine. But as soon as the car is in colder climates this starts to happen
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435158October 1, 2021
FUEL/PROPULSION SYSTEM, POWER TRAIN, ENGINE
When slowing almost to a stop, and then need to accelerate, such as slowing for a yield sign, then trying to merge, vehicle is non responsive to throttle input for at least a second, or more. This has put me and others at risk because I assume I'm going to be able to accelerate when pull into traffic and am not able to. The dealer has had the vehicle but was unable to reproduce. It does not always do it, there's some combination of engine, drivetrain or fuel management it's in that does this. I have disabled start/stop mode. There are no system messages or OBD errors. The dealer has said that others have experienced this and the manufacturer has told them it's "normal". It's a safety problem and I'm seeking help in getting the manufacturer to fix it. Note, I sent the attached letter to manufacturer and did not receive a reply. I called their customer support line around Sept 20th and they did not offer any escalation or other action to address other than writing to their email address. I did this, and received no response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375423November 19, 2020
ELECTRICAL SYSTEM
OUR TURN SIGNAL SOUND IS SO LOW THAT WE DO NOT REALIZE THAT THE SIGNAL HAS REMAINED ON SINCE OUR LAST TURN. IT HAS CAUSED ONCOMING TRAFFIC TO STOP UNNECESSARILY AND FOLLOWING TRAFFIC TO PASS INSIDE ASSUMING WE WERE TURNING LEFT. BOTH SITUATIONS HAVE CAUSED NEAR ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267365October 9, 2019
POWER TRAIN
42,000 MILES ON THE 2016 CAYENNE GTS. $110,000 ORIGINAL STICKER. TRANSFER CASE NEEDED TO BE REPLACED ($5,000+ CHARGE). SERVICE REP TOLD ME THEY REPLACE 5 TRANSFER CASES EACH WEEK AT JUST THEIR DEALERSHIP. CLEARLY A DEFECT THAT SHOULD BE SUBJECT TO RECALL. HE KNEW IN 5 SECONDS WHAT THE PROBLEM WAS WHEN I ORIGINALLY CALLED TO SCHEDULE AN APPOINTMENT. PORSCHE USA REFUSED TO TAKE RESPONSIBILITY FOR THE COST OF REPAIR. WARRANTY EXPIRED 5/31/19. PORSCHE USA NEVER MENTIONED THE DEFECT OR THAT VEHICLE SHOULD BE INSPECTED FOR THE PROBLEM BEFORE WARRANTY EXPIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265427October 1, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 PORSCHE CAYENNE. WHILE THE VEHICLE WAS STOPPED, IT JUMPED OR LURCHED FORWARD FIVE TO SIX FEET WHILE STOPPED. ON ONE OCCASION, THE VEHICLE LURCHED FORWARD AND SLIGHTLY STRUCK THE CONTACT'S DAUGHTER AFTER SHE HAD DROPPED HER OFF. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO CHAMPION PORSCHE AND PORSCHE WEST BROWARD (4641 SW 148TH AVE, DAVIE, FL 33331, (954) 901-3000). THE CONTACT WAS INFORMED THAT IT WAS NORMAL FOR THE VEHICLE TO LURCH FORWARD. THE VEHICLE WAS EQUIPPED WITH THE FEATURE WHERE IT WOULD SHUT OFF AND ON AT A STOPPED POSITION TO CONSERVE FUEL AND WOULD LURCH FORWARD WHETHER THE ENGINE WAS TURNED OFF OR NOT. AFTER THE DEALER CLAIMED TO HAVE REPAIRED THE VEHICLE, IT STILL LURCHED FORWARD TWO TO THREE FEET. THE MANUFACTURER WAS CALLED AND A REPORT WAS FILED. THE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209176May 22, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
VIBRATION FROM VEHICLE CAUSES EAR DAMAGE TO OCCUPANTS, WHETHER VEHICLE IS STATIONARY OR MOVING.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11144577October 31, 2018
UNKNOWN OR OTHER
BLOWER IS KEEP STARTING AND RAISING ITSELF. WHEN WE OPEN THE DRIVER DOOR IT IS SHUTTING IT OFF. DEALER IS UNABLE TO IDENTIFY THE ISSUE AND FIX IT IT OCCURED ON A 72 DEGREE TEMP DAY, MORING. CAR WAS PARKED IN THE GARAGE AND WAS NOT USED FOR PREVIOUS 2 DAYS. IT HAPPEND MANY TIMES AND TOWED TO THE DEALER AND THEY COULD NOT FIND ANYTHING WRONG WITH IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128476September 10, 2018
FUEL/PROPULSION SYSTEM
UPON COMPLETION OF MODIFICATIONS DUE TO VOLKSWAGEN/AUDI/PORSCHE 3.0L DIESEL EMISSIONS SETTLEMENT PROGRAM THE VEHICLE HAS AN INTERMITTENT DELAY WHEN ACCELERATING. THIS DELAY IS UNPREDICTABLE AND CAN BE SEVERAL SECONDS IN DURATION. ONCE ACCELERATION IS APPLIED IT IS TOO MUCH POWER AND AGAIN UNPREDICTABLE IN RESULTS. APPEARS TO BE RELATED TO OUTSIDE TEMPERATURE. OVER 80(F) IS WHEN MOST TROUBLESOME. WHEN CROSSING INTERSECTIONS AND ACCELERATING TO GET ON THE HIGHWAY IS WHEN THE SAFETY ASPECT IS OBVIOUS.PORSCHE HAS STATED THIS IS A NORMAL AFTEREFFECT FROM THE MODIFICATION AND MY VEHICLE IS WORKING WITHIN THE PARAMETERS SET FORTH BY THE CARB AGREEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081600March 27, 2018
UNKNOWN OR OTHER
VEHICLE HAS AUTO ENGINE OFF WHEN STOPPED. FEATURE IS ON BY DEFAULT. DRIVER MUST REMEMBER TO CUT FEATURE OFF EACH TIME VEHICLE IS CRANKED. ON SEVERAL OCCASIONS THIS FEATURE HAS BEEN HAZARDOUS. WHEN STOPPING ON OPEN ROAD TO TURN ACROSS TRAFFIC THE STEERING WHEEL BINDS WHEN POWER IS LOST. WHEN IN LINE AT DRIVE THRUS OR IN SLOW TRAFFIC, VEHICLE LUNGES AS THE ENGINE STARTS BACK. THE DEFAULT FOR THIS FEATURE SHOULD BE OFF. IT IS A SAFETY ISSUE AND WE ARE TOLD BY DEALER DECISION WAS IN RESPONSE TO SUPPORT PUBLISHED EPA FUEL STANDARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076124March 4, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR LOST ALL ACCELERATION AND ENGINE SHUT COMPLETELY OFF HAPPENS FREQUENTLY. CAR ON SEPARATE OCCASION SIEVED AND SHOOK VIOLENTLY TO A STOP ON THE ROAD MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042194November 1, 2017
POWER TRAIN
LAST WEEK I HAD MY CAR FOR 20000 MILE SERVICE AND THE TECHNICIAN NOTICED VIBRATION WITH ACCELERATION AND ADVISED THE TRANSFER CASE BE REPLACED WHICH WAS DONE 10/28. I CONTACTED PORSCHE USA AS I WAS CONCERNED WITH THIS BEING A RELATIVELY NEW VEHICLE AND THE PROBLEM WITH TRANSFER CASE SO FAST.I WAS TOLD IT WAS A MANUFACTURING DEFECT AND THE TRANSFER CASE WAS REPLACED WITH A RE MANUFACTURED ONE AND NOT A NEW ONE. WHEN I WROTE TO THEM I WAS CONTACTED TODAY AND TOLD THAT WAS NOT A POSSIBILITY. THIS BEING A RELATIVELY NEW WELL MAINTAINED VEHICLE AND THIS BEING A MANUFACTURING DEFECT I PREFER A NEW TRANSFER CASE AND EXTENDED WARRANTY. I BELIEVE THAT IS VERY REASONABLE. CAN YOU PLEASE LOOK INTO THE MATTER AND ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914980October 9, 2016
TIRES, TIRES:SIDEWALL
GOOD YEAR TIRE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852419March 30, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
BOTH HEAD LIGHTS WATER CONDENSATION AFTER HEAVY RAIN, CAR WASH. DRIVER SIDE DOOR WIND NOISE RATTLE SOUND FROM DASHBOARD WHEN ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839259March 1, 2016
STRUCTURE:BODY, VISIBILITY/WIPER
-DRIVER SIDE WIND NOISE: DEALER TRIED TO FIX THE PROBLEM BUT FAILED AND NOW THEY ARE NOT WILLING TO FIX THE PROBLEM. WIND NOISE IS SO LOUD THAT I CAN NOT HEAR APPROACHING EMERGENCY VEHICLE -WINDSHIELD WIPERS ARE NOT COMPLETELY ATTACHED TO THE WINDSHIELD LEAVING STREAKS (LOSE CONTACT). I CAN SEE THE BOTTOM HALF WHEN IT RAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817114December 30, 2015
STEERING
AUTO START STOP FUNCTION. WHEN APPROACHING A STOP LIGHT, THE ENGINE WILL SHUT OFF WHILE CAR IS STILL MOVING SLOWLY. YOU LOSE ABILITY TO STEER VEHICLE WHILE MOVING (ALBEIT SLOWLY) WHEN THE AUTO START/STOP FUNCTION ENGAGES. THIS FUNCTION SHOULD ONLY OCCUR WHEN THE CAR IS STOPPED, NOT MOVING SLOWLY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778590September 29, 2015
UNKNOWN OR OTHER
THE DIGITAL SPEEDOMETER OF THIS CAR INDICATES A SPEED 5 MPH HIGHER THAN ACTUAL ACROSS A WIDE RANGE OF OPERATING SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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