Mercury Mountaineer Complaints (1998)

236 consumer complaints on file.

#730635September 7, 2000
TIRES
NOTICED A ROCKING/ROLLING MOTION ON SMOOTH PAVEMENT. LEFT REAR TIRE HAD A BUBBLED AREA WHICH HAD WORN AND BURST A HOLE IN THE TIRE. STEEL THREAD SHOWING. I PUT THE SPARE ON AND WHEN GOT BACK HOME I BOUGHT 5 NEW TIRES . I THINK I CAUGHT THE PROBLEM JUST IN TIME TO AVOID A POSSIBLE ACCIDENT.( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730712September 7, 2000
TIRES
TOOK TIRES TO FIRESTONE DEALER, HE FOUND SEVERE CRACKS IN 2 TIRES, FRONT, BUT THEY WERE NOT PART OF RECALL. BOUGHT GOODYEAR TIRES TO REPLACE THEM. CAR SPENT 2 WINTERS IN BRADENTON, FLORIDA. TRIP DOWN LAST YEAR WAS IN OVER 90 DEGREE HEAT. RETURN TRIP THE SAME. PSI (30) AT ALL TIMES.( DOT NUMBER: W2HL TIRE SIZE: 15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730549September 7, 2000
TIRES
NO SUMMARY( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869954September 7, 2000
TIRES:TREAD/BELT
AFTER READING INFORMATION ON THE RECALL, INSPECTED THE TIRES, AND FOUND CRACKS ON THEM, AS WELL AS TREAD SEPARATION. FIRESTONE P235/75R15 DOT # VNHL1PY437. *AK THE FIRESTONE DEALERS CONFIRMED THAT THE TIRES WERE DEFECTIVE. THE FIRSTONE WILDERNESS AT TIRES HAD CONTINUOUS CRACK ON OUTSIDE OF THE TREAD LINE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730371September 6, 2000
TIRES:TREAD/BELT
THE STEEL BELT HAS BEEN EXPOSED ON THREE OF THE FOUR TIRES. THE STEEL BELT ON 2 OF THE TIRES CAN BE LIFTED UP BY MY FINGERS. I HAVE NEVER SEEN A TIRE WEAR LIKE THIS. I WOULN NOT HAVE NOTICED THIS UNLESS I READ OF CURRENT PROBLEMS WITH THE FIRESTONE TIRES. UPON MY INSPECTION I DISCOVERED THIS EARLY WEAR PROBLEM. I FEAR FOR MY SAFTY AND MY FAMILY DRIVING ON AMY FIRESTONE TIRE OF THE WILDERNESS 'AT' TYPE. I NEED TO KNOW IF THERE TIRES MFG. AT THE N.C. PLANT WILL BE RECALLED. I AM KEEPING THE CAR AT HOME. I CALLED FORD MOTOR AND THEY SAID ALL THEIR TIRES ARE SAFE. THEN WHY ARE THERE TIRES WEARING AND FAILING SO EARLY. I NEED HELP REGARDING THESE TIRES. ASAP. *AK( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869652September 6, 2000
TIRES
THIS MERCURY MOUNTAINEER HAS THREE FIRESTONE WILDERNESS/AT TIRES P23575R15 MANUFACTURED IN CANADA THAT ARE DEVELOPING CRACKS AROUND OUTSIDE AND INSIDE WALLS. FIRESTONE HAS BEEN CONTACTED.*AK DOT VNHL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#730261September 5, 2000
TIRES
APPARENT TREAD SEPERATION CAUSED TIRE FAILURE. I NARROWLY AVOIDED AN ACCIDENT BECAUSE OF THIS ON I294. DEFECT APPEARS EVIDENT.( DOT NUMBER: W2HL TIRE SIZE: P23575R-15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729915September 1, 2000
TIRES
PREIVIOUSLY CONTACTED NTSHA REF # 866987 (INFO ON FORME SENT ME IS INCORRECT) CORRECT INFO FOLLOWS: WHILE DRIVING TO FL, IN GEORGA NOTICED A VIBERATIONS IN FROM END. CONTACTED FORD, THEY SAID TRY TO HAVE TIRES BALANCED. FIRESTONE STORE SAID CAN'T BALANCE TIRE BECAUSE THE STEEL BELTS HAVE SEPERATED INTERNALLY. THERE IS AN APORX. HIGHT DIFFERANCE BETREEN TREADS OF 1/2": I DIDN'T WANT TO PAY $120 FOR A NEW TIRE SO I HAD THE STORE MOUNT THAT TIRE AS MY SPARE. I STILL HAVE THIS TIRE. FIRESTONE HAS SINCE SAID THAT THEY WILL REPLACE THAT TIRE, BUT SINCE IT IS NOT IN THE RECALL, I WAS WONDERING IF YOU WANTED TO LOOK AT THIS TIRE SINCE IT DID NOT TOTALLY FAIL?( DOT NUMBER: W2HL1PY467 TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#869373September 1, 2000
TIRES:TREAD/BELT
WHILE INSPECTETING TIRES AFTER SEEING THE NEWS ON TV, FOUND TREAD SEPARATION ON THE RIGHT FRONT AND LEFT REAR TIRES. FIRESTONE WILDERNESS P235/75 R15, DOT VNHNL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729780August 31, 2000
TIRES:TREAD/BELT
ON APRIL 2,2000 WHILE TRAVELING ON INTERSTATE 10 AT 70 MPH I EXPERIENCED A TIRE SEPARATION AND BLOWOUT. AT THE TIME I HAD ALL FIVE ORIGINAL TIRES ON MY MOUNTAINEER. AFTER THE SEPARATION I PUT THE SPARE IN SERVICE AND THE NEXT MORNING I PURCHASED THREE NEW FIRESTONE WILDERNESS AT TIRES AND PLACED THEM IN SERVICE WHICH GAVE ME FIVE TIRES WITH ZERO MILES ON THEM.AFTER HEARING OF THE FIRSTONE RECALL AFTER RETURNING TO MINNESOTA I HAD MY FIRESTONE DEALER CHECK MY TIRES. I WAS INFORMED THAT MY TIRES DID NOT MEET THE REQUIREMENTS FOR RECALL BECAUSE THEY HAD THE DOT#W2HL INSTEAD OF THE DOT#VDHL.ALL OF MY TIES HAVE THE W2HL NUMBER AND YET I WAS ONE OF THE PERSONE THAT EXPERIENCED A TIRE SEPARATION AND BLOWOUT JUST AS THET-V REPORT STATED WAS THE REASON FOR THE RECALL. I HAVE NO TRUST IN THESE TIRES. I WOULD LIKE A SUGGESTIONOR INSTRUCTION AS TO WHAT TO DO. M. L. GEISZLER, BEMIDJI,MINN.ESTONE RECALL( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554148August 29, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS TIRE(P235 75 R15) EXPERIENCED TREAD SEPARATION, ALL TIRES EXCEPT 1 WERE INCLUDED IN RECALL 00T0050, CONSUMER REQUESTS REIMBURSEMENT FOR THE TIRE THAT IS NOT INCLUDED IN RECALL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554125August 29, 2000
TIRES
THE FIRESTONE WILDERNESS AT (P235/75R15) TIRE EXPERIENCED A SPLIT ON THE SIDEWALL AREA. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729370August 28, 2000
TIRES
I HAS HAD 3 OF THE ORIGINAL 5 TIRES FAIL. ONE FAILED AT 7000 MILES; THE OTHER TWO AT 30,000 MILES. I WAS TOLD THAT THE DAMAGE WAS INTERNAL. THE TIRES BEGAN TO BULDGE ON THE EXTERIOR WALL. ONE OF THE TIRES FLATTENED AT 75 MPH ON THE FREEWAY BEYOND REPAIR; IN FACT, THIS TIRE IS IN MY GARAGE. THE LOCAL DEALER MADE THE PROBLEM MY FAULT--IMPROPER INFLATION. HOWEVER, THE DOT NUMBER ON MY TIRES DID NOT MATCH THOSE FROM THE RECALL. I WAS PROMPTED TO WRITE BECAUSE I DO HAVE EVIDENCE THAT THESE PARTICULAR TIRES AS WELL HAVE MANUFACTURER DEFECTS. MY PROBLEM WAS IDENTIFIED TO ME AS BELT SLIPPAGE. HOWEVER, THE DEALER ALSO STATED THAT THESE WERE THE "BEST" TIRES FIRESTONE MAKES. FORTUNATELY, I HAVE DECIDED NOT TO REPLACE MY FIRESTONE TIRES WITH ANOTHER SET OF "DEFECTIVE" TIRES. NEVERTHELESS, OTHERS ARE PUTTING THESE SAME TYPE TIRES ON THE VECHICLES AS REPLACEMENTS FOR THE DEFECTS. I AM STATING FOR THE RECORD THAT THESE WILL ALSO WARRANT INVESTIGATION. ISN'T IT ODD THAT I HAVE REPLACED THREE OF FIVE TIRES WITH LESS THAN 30,000 MILES FOR BELT SLIPPAGE. WHAT ARE THE STATISTICAL ODDS OF THAT HAPPENING? KNOWING A BIT ABOUT STATISTICS, THIS NUMBER IS SIGNIFICANT, NOT A RANDOM OCCURRENCE.( DOT NUMBER: TIRE SIZE: 16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729097August 25, 2000
TIRES
WIFE OF OWNER WAS DRIVING VEHICLE ON LEVEL ASPHALT PAVEMENT UNDER NORMAL CONDITIONS AT SPEED LIMIT. TIRE "EXPLODED" AND CAME APART SO VIOLENTLY THAT CHROME STEEL RIM WAS BENT ON IMPACT WITH PAVEMENT. DRIVER WAS ABLE TO MAINTAIN CONTROL OF VEHICLE AND PULL OFF ONTO SHOULDER. VEHICLE WAS TOWED FOR SERVICE. ALL TIRES AND ONE RIM WERE REPLACED. INFANT CHILD WAS A PASSENGER AT TIME OF INCIDENT.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868699August 25, 2000
TIRES:TREAD/BELT
PE00-020; 26,540 MILES WILDERNESS AT ORIGINAL EQUIPMENT WITH MERCURY MOUNTAINEER, 1998, P235/75R15 AND DOT #W8JN. CONSUMER TOOK VEHICLE TO A FORD DEALER TO CHECK TO SEE IF HAD A RECALL ON TIRES. DEALER TOLD CONSUMER THAT VEHICLE DID NOT HAVE A RECALL , BUT THE LEFT REAR HAS WEATHER CRACKS AND HAD TO BE REPLACED. FORD OR FIRESTONE WOULD NOT REPLACE TIRES, BUT FORD WOULD PRORATE TIRES. FIRESTONE CLAIMED THERE WAS NO DEFECTIVE TIRE. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728859August 24, 2000
TIRES
MY FAMILY WAS ON VACATION AND TRAVELING ON INTERSTATE 85 SOUTH. ABOUT 1/2 HOUR BEFORE STOPPING THE VEHICLE STARTED TO SWAY. I THOUGHT IT WAS A CROSS WIND OR AIR POCKET CREATED AS WE PASSED OR WAS PASSED BY TRAITOR TRAILERS ON THE ROAD. THE FAMILY DECIDED TO STOP FOR LUNCH AND EXITED OFF I85 SOUTH AT 12B. WE PROCEEDED TO GOLDEN CORRAL - 807 E. ATLANTIC STREET - SOUTH HILL, VIRGINIA. UPON EXITING THE VEHICLE I NOTICED THE LEFT REAR TIRE GOING FLAT. I INSPECTED IT AND NOTICE TWO SLASHES ABOUT TWO INCHES IN LENGTH ON BOTH SIDES IF TIRE ABOUT TWO FEET APART. THE CUT WAS ON THE SIDE OF TIRE WHERE THE TREAD BEGAN AND WAS SEPARATING. AT THIS TIME A CUSTOMER LEAVING THE GOLDEN CORRAL APPROACHED ME AND INSPECTED THE TIRE AND TOLD ME THIS IS THE SAME TIRE THAT WAS REPORTED ON THE 6PM NEWS ONE DAY EARLIER AS BEING DEFECTIVE. I CONTACTED AAA TO CHANGE MY FLAT TIRE. LATER THAT AFTERNOON WE STOPPED IN RALEIGH, NC AND PURCHASED ONE NEW FIRESTONE WILDERNESS AT TIRE. ONE USED TIRE BECAME THE SPARE AND TWO NEW TIRES WERE ON THE REAR(THE ORIGINAL SPARE AND THE NEW TIRE JUST PURCHASED). WE CONTINUED SAFELY ON OUR TRIP TO EUFALA, AL. ON AUGUST 23, 2000 I CONTACTED MY DEALERSHIP IN REFERENCE TO THE TIRES BEGING EXCHANGED. THE PERSON ANSWERING THE PHONE INDICATED THEY HAD NOTHING TO DO WITH THE REPLACEMENT BUT A FIRESTONE DEALER IN EMERSON, NJ WAS INVOLVED. LATE IN THE MORNING OF 8/23/00 I WENT TO THE EMERSON, NJ FIRESTONE DEALERSHIP AND THE TIRES WERE INSPECTED AND WAS TOLD ONE TIRE WAS OK(I SUPPOSED THE ONE PURCHASED ON 8/3/00). HOWEVER, I WAS PLACED ON A WAITING LIST AND TOLD THE BACKLOG WAS ABOUT ONE MONTH. I PROCEEDED TO MY DEALERSHIP AND EXPLAINED TO THEM WHAT HAD HAPPENED DURING VACATION AND I WANTED MY TIRES REPLACED. DEAN GRIFFEN WAS HELPFUL BUT DID NOT HAVE ANY TIRES NOR DID TWO OTHER LOCATIONS THAT WERE CALLED. I ON MY OWN PURCHASED 5 TIRES FROM GOODYEAR IN BERGENFIELD, NJ.( DOT NUMBER: TIRE SIZE: P23575R15S )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868613August 24, 2000
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 50 MPH RIGHT REAR TIRE WAS MAKING NOISE. CONSUMER BELIEVED THERE WAS A FLAT TIRE. BUT WHEN STOPPED, COULD SEE THAT IT WAS TREAD SEPARATION. FIRESTONE WILDERNESS P235/75R15 05SMF. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728836August 23, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE HAS STALLED/HESITATED UPON ACCLERATION SEVERAL TIMES. IT HAS DONE THIS AT LEAST 10 TIMES (STALLED 3 THUS FAR...TODAY 8/23/00 WAS ONE INCIDENT OF THAT) DESPITE EFFORTS BY FORD TO REMEDY. I'VE HAD THE DEALER REPLACE THE RECALLED THROTTLE, RE-ORIENT MY FUEL LINES, AND EVENTUALLY REPLACE MY ENGINE WITHOUT ANY REMEDY. THIS COULD BE A VERY DANGEROUS ISSUE (ONCE IT STALLED WHILE MAKING A LEFT ACROSS TRAFFIC LANES. FORTUNATELY IT WAS CLEAR). I'VE OWNED EXPLORERS IN THE PAST WITH NO SUCH INCIDENTS.( DOT NUMBER: )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868481August 23, 2000
SUSPENSION, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER HAD JUST TURNED OFF THE HIGHWAY AND WAS TRAVELING ON A DIRT ROAD WHEN VEHICLE JERKED TO RIGHT AND THEN ROLLED OVER. CONSUMER AND HER DAUGHTER WERE THROWN OUT FROM VEHICLE. CONSUMER WAS KNOCKED UNCONSCIOUS, AND DAUGHTER WAS KILLED UPON IMPACT. ALSO VEHICLE EXPLODED INTO FLAMES. *AK
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
1
#868386August 23, 2000
TIRES:TREAD/BELT
WHILE TRAVELING AT 70 MPH, THE LEFT FRONT FIRESTONE WILDERNESS AT TIRE (P23575R15) EXPERIENCED TREAD SEPARATED. PLEASE PROVIDE FURTHER INFORMATION.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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