Mercury Mountaineer Complaints (2004)

210 consumer complaints on file.

#10668551December 28, 2014
STRUCTURE
EVERY TIME IT RAINS, EVEN JUST A SPRINKLE, WATER COMES IN FROM TOP OF DRIVER'S SIDE DOOR/ROOF. IT ALSO COMES IN THROUGH THE DOME LIGHT AND VISOR. MY FLOORBOARD IS FLOODED WITH WATER. I HAVE TRIED TO USE A CAR COVER AND IT DOES NOT WORK. I CAN NOT AFFORD AT THIS TIME TO BRING INTO A DEALERSHIP. THIS PROBLEM IS GOING TO DESTROY THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667784December 22, 2014
AIR BAGS
DRIVING AT APPRX 50 MPH WHEN SUDDENLY BOTH THE DRIVER SIDE AND PASSENGER SIDE AIR CURTAINS DEPLOYED!! THERE WAS NO ACCIDENT. NO IMPACT FROM OBJECTS. NO POT HOLES OR ROAD HAZARDS. NO WARNINGS JUST A LOUD BANG AND THE NEXT THING I KNEW I WAS HIT IN THE HEAD BY AN AIRBAG!! I HAD NO IDEA WHAT HAPPENED. I THOUGHT I WAS STRUCK OR SHOT AT FIRST! I WAS FORTUNATE TO KEEP THE CAR UNDER MY CONTROL AS I WAS ON A TWO LANE SURFACE STREET IN MORNING TRAFFIC. I AM CURRENTLY IN CONTACT WITH FORD TO ATTEMPT RESOLUTION FOR THE DEFECT. IN RESEARCHING ONLINE I HAVE FOUND THAT THIS HAS HAPPENED MULTIPLE TIMES WITH THE SAME MODEL AND YEAR VEHICLE. THIS SOUNDS LIKE A SAFETY RECALL SHOULD BE CONSIDERED. I WILL ATTEMPT TO UPDATE MY COMPLAINT AS I CONTINUE MY TALK TO TRY AND GAIN RESOLUTION WITH FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660439November 24, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED. HOWEVER, THE VEHICLE FAILED TO ACCELERATE PAST 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER TRAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660161November 21, 2014
WHEELS, SUSPENSION
THIS WILL NOW BE THE 5TH TIME WE HAVE REPLACED A BALL BEARING IN THIS [XXX] TRUCK ... THE FRONT DRIVER TWICE THE FRONT PASSENGER ONCE AND NOW THIS IS THE SECOND TIME FOR THE BACK DRIVER! THIS IS HORRIBLE! THERE HAS TO BE MORE OF AN ISSUE THEN JUST THAT IF IT KEEPS HAPPENING! I WILL BE CONTACTING MERCURY AND I PRAY SOMETHING GETS DONE! THIS IS NOT A CHEAP FIX EITHER! AND WHEN IT HAPPENS IT IS LIKE THE TIRE IS ABOUT TO FALL OFF IT WOULD IF THERE WEREN'T LUG NUTS ON IT! BY FAR THE WORST SUV I HAVE HAD! 1000S OF DOLLARS TO FIX IT AND IT JUST KEEPS HAPPENING WHY AND WHY HASN'T THERE BEEN A RECALL ON THIS?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655142November 14, 2014
STRUCTURE:BODY, POWER TRAIN, ELECTRICAL SYSTEM
TRANSMISSION SOLENOIDS THREE TIMES, PAINT COMING OFF, PASSENGER SEAT TRIM CAME OFF, CRACKED REAR LIFT GATE, PASSENGER FRONT AND REAR DOOR WINDOWS, AND DRIVER SIDE REAR DOOR WINDOW DO NOT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654107November 11, 2014
STRUCTURE:BODY, VISIBILITY
I TOOK MY CHILDREN TO DAYCARE CAME HOME AND PARKED IN THE DRIVEWAY. I CAME BACK OUT TWO MINUTES LATER AND THERE IS GLASS ALL OVER. THE BACK HATCH WINDOW EXPLODED, IT LOOKS LIKE IT GOT REALLY HOT AS SOME OF THE PLASTIC TRIM IS MELTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649657October 24, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR HATCH HINGE BROKE WHILE CLOSING BACK GLASS OF HATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649115October 21, 2014
POWER TRAIN
COLUMN MOUNTED GEARSHIFT SELECTOR BROKE OFF WHEN MOVING IT FROM DRIVE TO PARK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640980October 2, 2014
WHEELS, STEERING, VEHICLE SPEED CONTROL, POWER TRAIN
I HAD PICKED UP MY KIDS FROM DAYCARE AND I PUT MY VEHICLE IN REVERSE AND BACKED UP. WHILE BACKING UP I HEARD A LOUD POP AND I GOT OUT TO SEE BUT THERE WAS NOTHING VISIBLE. SO I PUT THE VEHICLE IN DRIVE AND AS I WAS GOING DOWN THE STREET MY VEHICLE AXLE BROKE AND MY TRUCK HIT THE STREET IN THE MIDDLE OF TRAFFIC. I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID IT WAS MY AXLE AND MY DIFFERENTIAL HAD BROKEN ALSO, AM I AM LUCKY THAT I DIDN'T HAVE A BAD ACCIDENT WITH THE EXTEND OF THE DAMAGE OF THE DIFFERENTIAL. AFTER I FIXED THAT AND IT COST $2900. THAT STILL DID NOT FIX THE PROBLEM AND I HAD TO REPLACE THE TRANSFER CASE. THEN ALL THREE OF MY CADILLAC CONVERTERS HAD TO BE REPLACED. I HAVE HAD PROBLEM AFTER PROBLEM AND OH YEAH THE BACK REAR GATE HAS BEEN CRACKED LIKE THE MONTH AFTER I BOUGHT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640349September 30, 2014
STRUCTURE:BODY
PLASTIC/FIBERGLASS LIFTGATE CRACKED AROUND EMBLEM. THIS PROBLEM STARTED A FEW YEARS AGO AND HAS COMPLETELY CRACKED IN HALF. FORD EXPLORER HAD THE SAME PROBLEM AND HALF OF IT FLEW OFF WHILE DRIVING VEHICLE IN COMMUTE TRAFFIC....SEEMS THIS WOULD POTENTIALLY OPEN FAMILY MEMBER UP TO LEGAL LITIGATION IF THIS PART CAUSED AN ACCIDENT. THIS IS AN ONGOING PROBLEM WITH THIS VEHICLE AND SIMILAR WITH DIFFERENT NAME PLATE. THIS IS THE SECOND VEHICLE THAT THIS HAS HAPPENED TO IN OUR FAMILY. FIRST A FORD EXPLORER XLT AND NOW THE MERCURY MOUNTAINEER. FORD IS AWARE OF THIS PROBLEM AND HAS ELECTED TO ADDRESS THIS ISSUE. BODY FLEX AT THE LIFTGATE CAUSES GREAT STRESS TO PLASTIC/FIBERGLASS LIFTGATES. JUST LOOK AROUND AT FORD AND MERCURY AND LOOK AT LIFT GATE.....NOT HARD TO MISS.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640345September 30, 2014
STRUCTURE:BODY
REAR HATCH HINGE BROKE WHILE OPENING BACK GLASS OF HATCH, NEARLY FELL ON SPOUSE WHILE OPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625842August 17, 2014
ENGINE, VEHICLE SPEED CONTROL
USING CRUISE CONTROL GOING DOWN A SLIGHT GRADE THE ENGINE DIED. THIS HAS HAPPENED MULTIPLE TIMES IN THE LAST FEW MONTHS, SO NOW I KNOW TO PUT THE VEHICLE IN NETURAL WHILE STILL MOVING AND RE-START THE ENGINE, THEN PULL BACK DOWN INTO DRIVE. THIS ISN'T EASY TO DO, SO BE CAREFUL NOT TO PUT IN REVERSE OR PARK WHILE TRYING TO RE-START THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615030July 21, 2014
VEHICLE SPEED CONTROL
THIS IS NOT THE FIRST TIME THIS HAS HAPPENED! WE WERE DRIVING WHEN MY HUSBAND SET THE CRUISE CONTROL AND IT STALLED OUR VEHICLE! HE SET IT FOR 45 MPH AND IT JUST SHUT THE CAR DOWN! THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WE SET IT FOR 35 MPH AND IT STALLED THE VEHICLE WE NOTIFIED THE COMPANY WE GOT THE CAR FROM AND THEY TOLD US THERE WAS NOTHING WRONG WITH IT WHEN THEY DROVE IT AND SET THE CRUISE CONTROL! WE TOLD THEM THAT IT HAPPENED SEVERAL TIMES! AND I REFUSE TO PAY FOR SOMETHING NOW THAT MY CAR IS NO LONGER UNDER WARRANTY WHEN THE PLACE I GOT THE SUV FROM WAS AWARE OF THE ISSUE, I SEEN THAT THERE WERE A LOT OF OTHER COMPLAINTS ABOUT THIS HAPPENING, WHAT IS MERCURY WAITING FOR? SOMEONE TO GET KILLED!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608706July 7, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE LATCH ON THE HATCH BACK FRACTURED. THE CONTACT OPENED THE DOOR AND THE DOOR CAME DOWN AND STRUCK HER HEAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 211,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10593341May 22, 2014
SUSPENSION:REAR:AXLE:SPINDLE, SUSPENSION
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE TRAVELING 50 MPH, THERE WAS AN ABNORMAL NOISE AND BURNING ODOR EMITTED FROM THE REAR END OF THE VEHICLE. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED. THE FAILURE OCCURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL AND THE AXLES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,530 AND THE CURRENT MILEAGE WAS 131,619.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587611May 10, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STRUCTURE:BODY
INFO COPIED FROM WEBSITE IS WHAT HAPPENED TO ME WHILE I WAS UNLOADING MY CAR IN MY GARAGE. THE BEST WE CAN TELL IS THAT THE RIGHT STRUT/ARM SEIZED AND THE HINGE PINS BROKE, CAUSING THE HATCH TO FALL OFF. WE DON'T HAVE IT IN THE SHOP YET. IT WILL HAVE TO BE TOWED. ********* NHTSA ACTION NUMBER : RQ08003NHTSA RECALL CAMPAIGN NUMBER : N/A VEHICLE MAKE / MODEL: MODEL YEAR(S): MERCURY / MOUNTAINEER 2004 MANUFACTURER(S) : FORD MOTOR COMPANY COMPONENT(S) : STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE VISIBILITY:GLASS, SIDE/REAR SUMMARY: THIS INVESTIGATION WAS OPENED ON JUNE 23, 2008, BASED ON 34 COMPLAINTS INVOLVING EIGHT INJURIES IN WHICH THE REAR LIFTGATE GLASS HATCH ON MODEL YEAR 2004 FORD EXPLORERS OR MERCURY MOUNTAINEERS BROKE OFF AND FELL, USUALLY WHILE INDIVIDUALS WERE OPERATING THE GLASS HATCH OR LOADING OR UNLOADING ITEMS FROM THE REAR OF THE VEHICLE. FORD CONDUCTED RECALL 04V-442 IN 2004 TO ADDRESS SIMILAR PROBLEMS ON MODEL YEAR 2002 AND CERTAIN MODEL YEAR 2003 FORD EXPLORERS AND MERCURY MOUNTAINEERS. THE INFORMATION FORD PROVIDED IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER INDICATED THAT FAILURES WITH 2004 VEHICLES WERE PRIMARILY LIFTGATE GLASS HATCH HINGE FAILURES RELATED TO CORROSION AT THE HINGE PIN, WHEREAS THE FAILURES THAT PROMPTED THE RECALL WITH THE EARLIER MODELS WERE PRIMARILY RELATED TO PROBLEMS WITH THE GLASS HATCH'S STRUTS OR FRACTURE OF A PRIOR HINGE DESIGN AT THE BOSS/BOLT CONNECTION AT THE GLASS. ODI'S REVIEW OF FORD'S WARRANTY, COMPLAINT, AND INJURY DATA FOR THE 2004 VEHICLES INDICATES THAT THESE RATES ARE SIGNIFICANTLY LOWER THAN THOSE FOR THE RECALLED POPULATION. A POTENTIAL DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME. ODI WILL CONTINUE TO MONITOR COMPLAINTS AND TAKE APPROPRIATE ACTION AS NECESSARY. THIS INVESTIGATION IS CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585755April 30, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE TRAVELING 45 MPH WITH THE CRUISE CONTROL ACTIVATED THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE CRUISE CONTROL SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABUT THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 138,800. UPDATED 06/17/14*LJ UPDATED 8/25/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583358April 17, 2014
STRUCTURE:BODY
WAS LOOKING AT MY VEHICLE WHEN I NOTICED THE CRACK FROM THE TOP TO BOTTOM OF LIFT GATE, NEXT TO MERCURY EMBLEM. NO ACCIDENT OR COLLISION, IT WAS SITTING IN MY DRIVEWAY. AFTER READING ONLINE THERE ARE NUMEROUS REPORTS OF THE SAME EXACT OCCURRENCE ON THE LIFT GATES OF FORDS, MERCURY AND LINCOLNS. PLEASE ISSUE A RECALL IN FAIRNESS SO THAT WE MAY ALL HAVE OUR VEHICLES REPAIRED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582968April 15, 2014
STRUCTURE:BODY
ON THE LIFTGATE, CRACKED BETWEEN BOTTOM OF GLASS AND THE EDGE OF THE WINDOW HATCH. IT CRACKED AFTER A FEW YEARS, AND CONTINUES TO DETERIORATE. NOW WE HAVE CONSTANT WARNING BEEPS, THIS IS A REAL PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578976April 10, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXHIBITED A FORWARD JERKING MOTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOLENOID BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE DEFECT WAS NOT REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 31,000. UPDATED 5/15/14*CN..UPDATED 05/21/14 *BF UPDATED 06/2/2014 *JS UPDATED 8/17/17*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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