Mercury Mountaineer Complaints (1998)

236 consumer complaints on file.

#10175374November 27, 2006
TIRES
1998 MOUNTAINEER'S TIRES WERE APART OF A RECALL AND CONSUMER IS REQUESTING REIMBURSEMENT. *TS THE VEHICLE WAS ORIGINALLY EQUIPPED WITH WILDERNESS AT TIRES WHICH WERE RECALLED. THE CONSUMER REPLACED THESE TIRE IN 2004 AFTER THE CONSUMER WAS ALMOST INVOLVED IN AN ACCIDENT AS RESULT OF THE FAULTY TIRES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173066November 9, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED RECALL LETTER # 02S28 WAS RECEIVED REGARDING THE SEAT BELT. WHEN THE VEHICLE WAS TAKEN TO A SERVICE DEALER TO REPLACE SEAT BELT BOLT, THE CONTACT REQUESTED TO HAVE A REMOTE DOOR OPENER INSTALLED ON THE VEHICLE, AS WELL. WHILE THE SERVICE DEALER WAS ATTEMPTING TO INSTALL THE REMOTE DOOR OPENER, THERE WERE PROBLEMS PROGRAMMING THE REMOTE WHICH RESULTED IN A MALFUNCTION OF THE DRIVER SIDE DOOR. THE DRIVER DOOR WOULD NOT LOCK OR UNLOCK. THE CONTACT EXPRESSED UNHAPPINESS WITH THE LONG WAIT AND THE RUN AROUND FROM THE DEALER IN REPAIRING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173257October 30, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
CONSUMER COMPLAINT CONCERNING VEHICLE CATCHING ON FIRE . *TS THE VEHICLE CAUGHT ON FIRE ON 8/25/06. THE RECALL REPAIR FOR THE CRUISE CONTROL DEACTIVATION SWITCH WAS SCHEDULED FOR 8/28/06. THE CONSUMER FEELS THAT THE SWITCH WAS THE CAUSE OF THE FIRE. THE CONSUMER IS REQUESTING THE BLUE BOOK VALUE FROM THE MANUFACTURER. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10164700August 7, 2006
ELECTRICAL SYSTEM
I AM THE ORIGINAL OWNER OF A 1998 MERCURY MOUNTAINEER, V8, AWD, VIN [XXX] WITH 142,000 MILES. I PARKED THE CAR IN MY DRIVEWAY ON FRIDAY EVENING, JULY 14, 2006 WHERE THE CAR REMAINED UNUSED UNTIL SUNDAY AFTERNOON, JULY 16, 2006. ON SUNDAY AFTERNOON, JULY 16, 2006, AROUND 1:00 PM THE CAR CAUGHT FIRE, ALSO CATCHING MY HOUSE ON FIRE. THE CAR WAS A TOTAL LOSS AND THE HOUSE SUSTAINED MAJOR DAMAGE IN ONE AREA. THE CAR WAS NOT USED BETWEEN THE TIME IT WAS PARKED AND CAUGHT FIRE. *NM UPDATED 07/12/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10164421August 3, 2006
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, VISIBILITY:REAR WINDOW WIPER/WASHER
I BOUGHT MY VEHICLE ABOUT 3 YEARS AGO. IT HAD 60,000 ON THE ODOMETER. THE BACK WINDSHIELD WIPER NEVER WORKED, AND DOES ONCE IN A WHILE AND THE RADIO LIGHT NEVER STAYS ON. ONCE IN A WHILE IT WILL SHOW THE STATION OR THE TIME. MY DRIVERS SIDE DOOR HANDLE HAS ALWAYS BEEN LOOSE. MY ENGINE LIGHT CAME ON A YEAR AFTER I GOT IT AND IT WILL NOT GO OFF. IT SAY EGR FLOW INSUFFICIENT AND YET I HAVE REPLACED ALL OF THOSE AND HAD THE COMPUTER RESET. THE PASSENGER SIDE DOOR DOES NOT LOCK UNLESS I LOCK IT BY HAND AND THEN YOU CAN'T OPEN IT. THE BACK SEATS SOMETIMES LOCK AND OTHER TIMES WON'T. MY SEAT WAS RECALLED AND I TOOK IT, AND NOW IT IS BROKEN. THESE CARS ARE NOT MADE VERY WELL AND I THINK WE SHOULD GET LETTERS ON THE RECALLS. I HAVEN'T RECEIVED BUT ONE LETTER AND I TOOK IT IMMEDIATELY, BUT I SEE THERE HAVE BEEN OTHER RECALLS AND I WASN'T NOTIFIED. WHAT SHOULD I DO NOW? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162208July 12, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
MY CHECK ENGINE LIGHT HAS BEEN COMING ON. I HAVE HAD VARIOUS SHOPS USE THEIR COMPUTER TO FIND OUT WHY THE LIGHT WAS ON AND HAVE PAID FOR CLEANING VALVES, SENSORS, AND HOSES AS WELL AS HAVING NEW SENSORS INSTALLED. THE FIRST INSTANCE OCCURRED AT 90,000 MILEAGE ON MY VEHICLE. TODAY, THE SHOP WHERE I NOW TAKE MY VEHICLE FOR SERVICING USED THEIR COMPUTER TO SEE WHY THE CHECK ENGINE LIGHT WAS ON YET AGAIN AND IT GENERATED A TSB FROM FORD, ARTICLE 04-7-5 WHICH SUPERSEDES ARTICLE TSB 03-25-1. THIS ARTICLE STATES THE ISSUE AS "SOME 1998 EXPLORER/MOUNTAINEER VEHICLES EQUIPPED WITH THE 5.0L ENGINE MAY EXHIBIT A MALFUNCTION INDICATOR LAMP (MIL) ON WITH DIAGNOSTIC TROUBLE CODE(S) P0420 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD-BANK 1) AND/OR P0430 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD - BANK 2). THE ACTION LISTED FOR CORRECTION OF THIS PROBLEM IS STATED AS "TO SERVICE, REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST CALIBRATION USING WDS RELEASE B28.3 OR HIGHER. REPLACEMENT OF CATALYST'S IS NO LONGER NECESSARY TO ADDRESS THE MOST COMMON CAUSES OF THIS CONDITION." THIS SOUNDS LIKE A PROBLEM FORD INSTALLED ON THESE 1998 MOUNTAINEERS AND I BELIEVE FORD SHOULD BEAR THE COST OF REPROGRAMMING THE COMPUTER IN THE VEHICLE FOR THE VEHICLE TO FUNCTION PROPERLY AND SAFELY. THE WORKER AT THE SHOP TOOK THE TIME TO EXPLAIN TO ME WHAT THIS ARTICLE MEANT AND THE POSSIBLE RAMIFICATIONS TO THE FUNCTIONING OF MY VEHICLE BECAUSE OF THE PROBLEM CAUSED BY FORD NOT HAVING THE CORRECT COMPUTER PROGRAM RUNNING IN THE VEHICLE. MY MECHANIC IS TELLING ME THAT THIS VEHICLE HAS 3 CATALYTIC CONVERTERS AND WILL COST ABOUT $3000 FOR THE PARTS ALONE. BECAUSE OF THIS PROBLEM MY VEHICLE WILL NOT PASS EMISSIONS OR INSPECTION. I WENT 1 YEAR WITH THIS PROBLEM AND NOW IT IS BACK AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159110June 6, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS BEING INSPECTED BY AN INDEPENDENT REPAIR SHOP IT CAUGHT ON FIRE. A REPORT WAS FILED BY THE FIRE DEPARTMENT. THE MECHANIC DETERMINED THE FIRE WAS CAUSED BY THE CRUISE CONTROL SWITCH OVER HEATING. THE VEHICLE IS CURRENTLY AWAITING THE REPLACEMENT PARTS FOR THE CRUISE CONTROL AND SURROUNDING DAMAGED PARTS. THERE IS A NHTSA RECALL, # 99V062001, REGARDING THE CRUISE CONTROL. THE VIN WAS NOT INCLUDED IN THE RECALL. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10155550April 17, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT*: THE CONTACT STATED THE VEHICLE ERUPTED IN FLAMES, AN HOUR AND A HALF AFTER IT HAD BEEN PARKED IN THE CARPORT. THE CONTACT'S HOUSE BECAME ENGULFED IN FLAMES AND WAS A TOTAL LOSS. THE FIRE DEPARTMENT RESPONDED AND THERE WAS A POLICE REPORT TAKEN. THE INSURANCE COMPANY AND MANUFACTURER INSPECTED THE VEHICLE. THE INSURANCE COMPANY WAS UNABLE TO COME TO A FINAL DETERMINATION ABOUT THE FIRE, BUT STATED IT LOOKS AS THOUGH THE FIRE STARTED IN THE VEHICLE SPEED CONTROL AREA. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. THERE IS A NHTSA RECALL, # 05V388000, REGARDING THE VEHICLE SPEED CONTROL. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER, IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10155028April 11, 2006
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
DT*: THE CONTACT STATED THE HOOD LATCH CORRODED AND THE LATCH PIVOT WAS STUCK IN THE OPEN POSITION. THE VEHICLE WAS NOT TAKEN FOR INSPECTION. THERE IS A NHTSA RECALL, # 99V164000, REGARDING THE HOOD LATCH. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154014March 29, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED A FIRE ERUPTED FROM THE VEHICLE. IT WAS PARKED FOR OVER THIRTY MINUTES. NO PREVIOUS PROBLEMS WERE REPORTED WITH THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FIRE. THE FIRE INVESTIGATOR'S WRITTEN REPORT STATED THE FIRE STARTED IN THE ENGINE COMPARTMENT. THERE WAS ADDITIONAL PROPERTY DAMAGE TO SURROUNDING VEHICLES. THE INSURANCE COMPANY INSPECTED THE VEHICLE AND DEEMED IT TOTALED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10150766February 21, 2006
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL
WHEN THE 1998 MERCURY MOUNTAINEER WAS RUNNING ON HWY 121 SOUTH MERGING INTO HWY 114 WEST IN GRAPEVINE, TX, THE 1998 MERCURY SUDDENLY BECAME OUT OF CONTROL AT A SPEED LESS THAN SPEED LIMIT. THE CAR WAS BEING ACCELERATED EVEN IF THE ACCELERATOR PEDAL WAS OFF. THE DRIVER APPLIED BREAK TO STOP THE CAR BUT THE BREAK DID NOT WORK. THEN THE DRIVER HAD TO STEER THE CAR INTO THE BUSH OFF ROAD TO AVOID COLLISION TO OTHER CARS. THE DRIVER CHANGED THE AT TO P (PARKING) TO STOP THE CAR. THE ENGINE SURGED AND STARTED FIRE UNDERNEATH OF THE CAR. THEN THE DRIVER REMOVED THE KEY AND EVACUATED FROM THE CAR. THE FIRE WAS EXTINGUISHED BY THE FIREMAN. *NM
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10150773February 21, 2006
VEHICLE SPEED CONTROL
WHEN THE 1998 MERCURY MOUNTAINEER WAS RUNNING ON HWY 121 SOUTH MERGING INTO HWY 114 WEST, THE 1998 MERCURY SUDDENLY BECAME OUT OF CONTROL AT A SPEED LESS THAN SPEED LIMIT. THE CAR WAS BEING ACCELERATED EVEN IF THE ACCELERATOR PEDAL WAS OFF. THE DRIVER APPLIED BREAK TO STOP THE CAR BUT THE BREAK DID NOT WORK. THEN THE DRIVER HAD TO STEER THE CAR INTO THE BUSH OFF ROAD TO AVOID COLLISION TO OTHER CARS. THE DRIVER CHANGED THE AT TO P (PARKING) TO STOP THE CAR. THE ENGINE SURGED AND STARTED FIRE UNDERNEATH OF THE CAR. THEN THE DRIVER REMOVED THE KEY AND EVACUATED FROM THE CAR. THE FIRE WAS EXTINGUISHED BY THE FIREMAN. *NM
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10149890February 9, 2006
VEHICLE SPEED CONTROL:CRUISE CONTROL
DT*: THE CONTACT STATED THE VEHICLE CAUGHT FIRE AND BURNED. THE VEHICLE WAS PARKED 4 HOURS PRIOR TO THE FIRE. THE FIRE AND POLICE DEPARTMENT STATED IN WRITTEN REPORTS THE FIRE STARTED IN THE ENGINE COMPARTMENT ON THE DRIVER'S SIDE. ADDITIONAL PROPERTY DAMAGE WAS SUSTAINED TO ONE OTHER VEHICLE. THE INSURANCE COMPANY INVESTIGATED AND DEEMED THE VEHICLE A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10142306November 9, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
MY CHECK ENGINE LIGHT HAS BEEN COMING ON. I HAVE HAD VARIOUS SHOPS USE THEIR COMPUTER TO FIND OUT WHY THE LIGHT WAS ON AND HAVE PAID FOR CLEANING VALVES, SENSORS, AND HOSES AS WELL AS HAVING NEW SENSORS INSTALLED. THE FIRST INSTANCE OCCURRED AT 65, 475 MILEAGE ON MY VEHICLE. TODAY, THE SHOP WHERE I NOW TAKE MY VEHICLE FOR SERVICING USED THEIR COMPUTER TO SEE WHY THE CHECK ENGINE LIGHT WAS ON YET AGAIN AND IT GENERATED A TSB FROM FORD, ARTICLE 04-7-5 WHICH SUPERSEDES ARTICLE TSB 03-25-1. THIS ARTICLE STATES THE ISSUE AS "SOME 1998 EXPLORER/MOUNTAINEER VEHICLES EQUIPPED WITH THE 5.0L ENGINE MAY EXHIBIT A MALFUNCTION INDICATOR LAMP (MIL) ON WITH DIAGNOSTIC TROUBLE CODE(S) P0420 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD-BANK 1) AND/OR P0430 (CATALYST SYSTEM EFFICIENCY BELOW THRESHOL - BANK 2). THE ACTION LISTED FOR CORRECTION OF THIS PROBLEM IS STATED AS "TO SERVICE, REPROGRAM THE POWERTRAIN CONTROL MODULE (PCM) TO THE LATEST CALIBRATION USING WDS RELEASE B28.3 OR HIGHER. REPLACEMENT OF CATALYSTST IS NO LONGER NECESSARY TO ADDRESS THE MOST COMMON CAUSES OF THIS CONDITION." THIS SOUNDS LIKE A PROBLEM FORD INSTALLED ON THESE 1998 MOUNTAINEERS AND I BELIEVE FORD SHOULD BEAR THE COST OF REPROGRAMMING THE COMPUTER IN THE VEHICLE FOR THE VEHICLE TO FUNCTION PROPERLY AND SAFELY. THE WORKER AT THE SHOP TOOK THE TIME TO EXPLAIN TO ME WHAT THIS ARTICLE MEANT AND THE POSSIBLE RAMIFICATIONS TO THE FUNCTIONING OF MY VEHICLE BECAUSE OF THE PROBLEM CAUSED BY FORD NOT HAVING THE CORRECT COMPUTER PROGRAM RUNNING IN THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141999November 7, 2005
ENGINE AND ENGINE COOLING:ENGINE
FORD MOTOR COMPANY MR. MIKE MCMULLIN DISTRICT MANAGER AUGUST 29,2005 DEAR SIR, I PURCHASED A 1998 MERCURY 5.0L MOUNTAINEER IN JULY 1999 AND IT CURRENTLY HAS SOME 85,000 MILES ON IT. LONG BEFORE THE 36-MONTH/36K MILES WARRANTY RAN OUT, I COMPLAINED TO MY FORD DEALER THAT I HEARD AN ENGINE NOISE THAT SOUNDS SOMETHING LIKE A HYDRAULIC VALVE LIFTER STICKING. IN TAKING MY CAR INTO AN INDEPENDENT SERVICE CENTER LATELY FOR SOME NON-WARRANTY MINOR SERVICE WORK, THE MECHANIC THERE ASKED ME HOW LONG I HAD BEEN EXPERIENCING THE ENGINE NOISE THAT HIS TRAINED EAR WAS HEARING. I INFORMED HIM THAT IT HAD BEEN CLICKING LIKE THAT FOR A GOOD LONG TIME. JUST FOR CURIOSITY HE CHECKED THE NHTSA WEB SITE FOR TECHNICAL SERVICE BULLETINS (TSBS). HE FOUND TO MY AMAZEMENT AND DISGUST THAT THE NHTSA SHOWED TSB #14489, ISSUED NOVEMBER 01,2000, CONTAINED THE FOLLOWING: ??SOME 1998-1999 EXPLORER/MOUNTAINEER VEHICLES BUILT THROUGH 01/1999 AND EQUIPPED WITH A 5.0L ENGINE MAY EXHIBIT A COLD START OR HOT ENGINE DECELERATION NOISE COMING FROM THE #5 CYLINDER. ONE POSSIBLE CAUSE HAS BEEN IDENTIFIED AS THE LEFT A/C COMPRESSOR BRACKET COMING IN CONTACT WITH THE ENGINE BLOCK. THE BRACKET CAN APPLY PRESSURE ONTO THE CYLINDER WALL AND OVERTIME CAUSE THE CYLINDER WALL TO DISTORT RESULTING A NOISE DESCRIBED AS PISTON OR LIFTER NOISE. THE NOISE WILL BE WORSE ON COLD STARTS AND HOT DECELERATION, BUT WILL BE LESS SEVERE AT OPERATING TEMPERATURES. IF THE VEHICLE HAS OVER 12,000 MILES PLEASE REPLACE THE BRACKET WITH F87Z-3C511-CA AND INSTALL A FAR ENGINE REPLACEMENT (F77Z-6006??ARM FOR 1998 M/Y VEHICLES, XL2Z-6006-AARM FOR 1999 M/Y VEHICLES) FROM YOUR LOCAL SUPPLIER. THE BRACKET AND THE ENGINE MUST BE INSTALLED AT THE SAME TIME.?? I CONCLUDE THAT THE REPAIRS FOR THIS PROBLEM WHICH HAS BEEN ESTIMATED AT $4,828, SHOULD NOT BE BORN BY ME. I FEEL THAT EQUAL COST SHARING IN THIS MATTER WOULD BE A FAIR AND EQUITABLE TREATMENT. SINCERELY, PAUL G. BARBOZA. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135805September 8, 2005
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
VEHICLE WAS PARKED IN FRONT OF MY HOME--APPROXIMATELY AROUND 6:00 AM THE VEHICLE CAUGHT ON FIRE WITH NO KEYS IN THE IGNITION!*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10124074June 28, 2005
ELECTRICAL SYSTEM
THE CONSUMER STATED THAT THE VEHICLE CAUGHT ON FIRE AND BURNED UP. THE FIREMEN INDICATED IT WAS AN ELECTRICAL PROBLEM AND LOOKED LIKE IT STARTED ON DRIVER'S SIDE. *AK *SC THE CONSUMER STATED THIS DOCUMENT WAS MAILED TO HER HOME IN ERROR.*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10109310June 24, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DROVE ABOUT 30 MINUTES, PARKED VEHICLE, AND ABOUT 45 MINUTES LATER VEHICLE WAS ON FIRE. FLAMES WERE COMING FROM DRIVER'S SIDE FENDER WELL. PRIOR TO FIRE, NO PROBLEMS REPORTED. VEHICLE HAD CRUISE CONTROL WHICH WAS NOT USED IN THE LAST YEAR, AND DID NOT KNOW IF IT WORKED. VEHICLE WAS INSURED BY FARMERS INSURANCE. THEY HAD A FIRE INVESTIGATION DONE. THE REPORT STATED THAT FIRE WAS CAUSED BY VEHICLE SPEED CONTROL DEACTIVATION SWITCH. POLICY #0040483408, CLAIM #1005487896. HAS PICTURES AND THEM WILL E-MAIL TO BRUCE YORK.*AK *TT *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10124946June 10, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: WHILE DRIVING DOWN THE ROAD HAD BEEN HAVING TROUBLE WITH HAVING TO FORCE THE ACCELRATOR DOWN TO ACCEL AND WITHOUT WARNING WHILE APPROACHING A STOP SIGN. HAD FOOT ON BRAKE, RELEASED BRAKE PRESSURE, AND TRIED TO PUSH GAS PEDAL, BUT THE GAS PEDAL BROKE, AND WAS DANGLING BY WIRES. HAD TO COAST VEHICLE TO CURB TO GET OUT OF STREET TO SAFETY. NO REPAIRS HAVE BEEN MADE. TOWED VEHICLETO OWNERS HOME. FORD ISSUED RECALL ON SAME MODEL AND YEAR BUT THIS VEHICLE WASNOT INCLUDED DUE TO VIN . MECHANIC SUGGESTED IT COULD BE A THROTTLE BODY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116802April 12, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
PURCHASED USED 1998 MECURY MOUNTAINEER FROM LOCAL MERCURY DEALER, DISCOVERED THE HEATER PLEANUM DOOR ACTUATOR WAS FAULTY AND THE AIR CONDITIONING SYSTEM WOULD ONLY PROVIDE CONSTANT HOT AIR ON ALL SETTINGS, OTHER THAN MAX-AC. THE PROBLEM IS THAT DUE TO THIS FAULTY PART, DEFOGGING/DEFROSTING THE WINDSHIELD IS A CHALLENGE, CAUSING MY SON TO DRIVE FREQUENTLY WITH A FOGGED WINDSCREEN. MERCURY DEALER SERVICE SHOP AND OTHER SHOPS LOCALLY ARE AWARE OF THE PROBLEM WITH MANY OF THESE MODELS, AND REPAIR IS DONE BY REPLACING THE ENTIRE HEATER PLENUM WHICH HOUSES A NEW TYPE OF DOOR ACTUATOR. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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