Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#899494November 27, 2001
SUSPENSION:FRONT
A LOUD POPPING NOISE COULD BE HEARD COMING FROM FRONT END OF VEHICLE. DEALER HAS BEEN CONTACTED FOR PROBLEM, AND REPLACED TIE RODS. CONSUMER STATED THAT THIS DID NOT REMEDY THE PROBLEM. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899497November 27, 2001
TIRES, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), SUSPENSION, STEERING, STRUCTURE, AIR BAGS, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
THREE SETS OF GOODYEAR, EAGLE LS TIRES, SIZE P24570R16 (NO DOT # MENTIONED) WITH LESS THAN ONE HUNDRED MILES HAD TO BE REPLACED BECAUSE KNOTS WERE FOUND ON SIDEWALL AND TREAD. DEALER HAS BEEN CONTACTED. *AK ENGINE LIGHT ILLUMINATED DUE TO FAULTY DPFE SENSOR; AIR BAG LIGHT ON, AIR BAG MODULE REPLACED; LOOSE REAR CENTER CONSOLE; VIBRATION AND POPPING NOISE OVER BUMPS, REPLACED AND BALANCED ALL FOUR TIRES, REPLACED STABILIZER BAR LINKS, RIMS WERE OUT OF ROUND; SCRUNCHING NOISE WHILE TURNING, RACK AND PINION REPLACED; EXPERIENCING WHISTLING NOISE; HARD JERK AND POPPING NOISE WHEN SHIFTING, GEAR SELECTOR SLIPPAGE; A/C VENT SQUEAKING, A/C VENT READJUSTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898738November 5, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE GOING UP A HILL AT 30 MPH CONSUMER NOTICED DASH LIGHTS FLICKERING ON AND OFF. A WHILE LATER ENGINE SHUT DOWN, VEHICLE HAD TO BE TOWED TO DEALER. ON NOVEMBER 1ST, WHILE TRAVELING AT ABOUT 60 MPH, ENGINE DIED. CONSUMER TRIED TO RESTART WHILE CAR WAS COASTING TO AVOID A REAR END COLLISION, LUCKILY VEHICLE RESTARTED. CONSUMER FELT VERY LUCKY. PLEASE PROVIDE ANY FURTHER INFORAMTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898355October 29, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN BRAKES ARE APPLIED AND MAKING A SUDDEN STOP VEHICLE IDLES IN NEUTRAL. THEN, JUMPS INTO DRIVE. WHEN GAS PEDAL IS DEPRESSED VEHICLE WILL NOT RESPOND. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753689October 25, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I PURCHASED 2002 MERCURY MOUNTAINEER ON 08/31/01 AND IN LESS THAN A MONTH THE VEHICLE LEAKED FUEL. THE FIRST INCIDENT HAPPENED ON 09/26/01 WHILE THE VEHICLE WAS IDLING IN PARKING THE ENGINE STARTED LEAKING FUEL AND EMPTYED THE TANK IN ABOUT 2 MINUTES. THE VEHICLE TOWED IN FOR REPAIRS THAT DAY AND O-RINGS WERE REPLACED. THE SECOND INCIDENT HAPPENED ON 10/03/01 WHILE THE VEHICLE WAS BEING DRIVEN ON THE INTERSTATE AT 70 MPH, AND THIS TIME SMOKE BEGAN TO COME FROM UNDER THE HOOD. THE VEHICLE WAS TOWED AND REPAIRED ONE DAY LATER, AND THE REPAIRS MADE WERE TO REPLACE THE INJECTOR. THE THIRD INCIDENT HAPPENED ON 10/17/01 WHILE THE VEHICLE WAS AT AN INTERSECTION WAIT AT A SIGNAL LIGHT. THE SMELL OF FUEL CAME IN THERE THE A/C VENT AND SMOKE WAS COMING FROM UNDER THE HOOD. THE VEHICLE WAS TOWED IN FOR REPAIRS THAT DAY AND IS STILL IN FOR REPAIRS SINCE 10/17/01. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND HAVE MADE THAT KNOWN TO THE DEALERSHIP AND MANUFACTER. I HAVE REQUESTED A VEHICLE BUY BACK AND THE ONLY ANSWER I GET IS TO WAIT FOR MORE REPAIRS. I FEAR FOR MY LIFE BY DRIVING THIS VEHICLE AGAIN. THANK YOU VIRGIA RHYMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898185October 24, 2001
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER WAS TRAVELING ABOUT 70MPH ON A HIGHWAY AND SMELLED GASOLINE COMING THROUGH AIR CONDITIONER'S VENTS. SHE WAS ABLE TO PULL OVER TO SHOULDERS, AND VEHICLE WAS LEAKING OIL FROM UNDERNEATH. DEALERSHIP WAS AWARE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9004087September 18, 2001
TIRES
DRIVING ON A RAINY AFTERNOON TO MY SONS HOUSE IN RIDGEWOOD, NJ. I RAN OVER A SMALL ROCK WHICH PUNCTURED MY REAR TIRE. THE TIRE HAD ONLY 3000 MILES ON IT AND COULD NOT BE FIXED, IT HAD A 2" TEAR IN IT. I FEEL THIS SHOULD NOT HAVE HAPPENED TO A NEW TIRE AND IS UNSAFE. EAGLE LS M+S P245/70R16
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751246August 27, 2001
ELECTRICAL SYSTEM:IGNITION
ENGINE STALLS TRAVELLING AT 35 MILES/HR. HAS HAPPENED TWICE. ELECTRICAL POWER ON, JUST ENGINE TURNS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750317August 13, 2001
VEHICLE SPEED CONTROL:CRUISE CONTROL
SERVICE BULLETIN 14966 STATES DO NOT REPLACE ANY PARTS IN AN EFFORT TO REPAIR THE VEHICLE - VEHICLE HAS BEEN IDLE AT OFFICE SINCE RETURNED FROM DEALER ON JULY 24,2001 - FORD MOTOR CONTINUES TO SELL THIS VEHICLE WITH THE SAME PROBLEM - FORD REGIONAL SERVICE MAMAGER CONTACTED ME ON TWO OCCASIONS AND WAS TO GET BACK BY AUGUST 7, 2001 BUT HAS NOT DONE SO. THE VEHICLE HAS BEEN PARKED AS I FEEL THAT WHERE A DRIVE TRAIN IS INVOLVED, IT COULD BE DANGEROUS - I HAVE ASKED THAT THE VEHICLE BE REPLACE AS IT HAS BEEN OUT OF SERVICE FOR 21 DAYS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893873August 8, 2001
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
WAS PULLING OUT INTO TRAFFICE AT 45MPH WHEN HOOD FLEW UP ABOUT 6 INCHES. DID NOT HIT WINDSHIELD DUE TO SECONDARY LATCH CATCHING IT. SAME PROBLEM HAS HAPPENED BEFORE IN JULY. VEHICLE HAS ONLY 500 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891044June 22, 2001
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER WAS DRIVING AND NOTICED DOOR AJAR LIGHT WAS ON. SHE PULLED OVER, SHUT OFF ENGINE, AND GOT OUT OF VEHICLE WITH REMOTE, KEY IN IGNITION. CONSUMER NOTICED SIDE DOORS CLOSED, AND WALKED TO REAR OF VEHICLE AND PUSHED REMOTE TO RELEASE LIFTGATE. INSTANTLY, WINDOW EXPLODED, A METAL PIECE ON BOTTOM OF TAILGATE FELL OFF. VEHICLE HAS BEEN AT DEALER SINCE THAT DAY, STILL TRYING TO RID VEHICLE OF GLASS. CANNOT GIVE CONSUMER A REASON WHY THIS HAPPENED. CONSUMER IS CONSIDERING LEMON LAW.*AK PURCHASED VEH. 04/01 AND WITHIN 1000 MILES (05/01), ATTEMPTING TO OPEN GLASS, GLASS SHATTERED. WILL GET VIN AND DOB_06142004_PCO PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890109June 11, 2001
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
CONSUMER NOTICED FLUID LEAKING FROM UNDER VEHICLE. CONSUMER TOOK CAR TO DEALER. DEALER TOLD CONSUMER THAT THE RADIATOR NEEDED TO BE REPLACED. CONSUMER STATED THAT AT 700 MILES RADIATOR SHOULD NOT NEED REPLACING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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