Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10041175October 3, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER: WE HAVE EXPERIENCED THE VEHICLE RAPIDLY DOWNSHIFTING FROM 4TH GEAR TO 2ND GEAR WITHOUT WARNING. THIS HAS HAPPENED WHEN DRIVING IN LONGER DISTANCE IN CITY TRAFFIC. WE ARE AFRAID OF BEING REAR ENDED. THE VEHICLE ALSO DOES NOT RUN PROPERLY WHEN COLD. WHEN OUTSIDE TEMPERATURES ARE IN THE 20?S (20 DEGREES ON THE FAHRENHEIT SCALE) IT WILL ONLY GO BETWEEN 10-15 MPH UNTIL WARM. WHEELS FEEL LIKE THEY ARE SPINNING. THE VEHICLE ALSO MAKES A HOWLING NOISE (SOUNDS COMPUTER GENERATED) AT BETWEEN 55-70 MPH. THE TRANSMISSION WAS REPLACED AT 11,000 MILES. IT DID NOT SOLVE THE PROBLEMS. FORD HAS OFFERED A CASH SETTLEMENT OF $6200.00. WE DO HAVE THE EXTENDED WARRANTY. CAN THESE PROBLEMS BE FIXED? THE FIRST ISSUE IS THE ONE OF GREATEST CONCERN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039013September 16, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE QUICKLY SHIFTS WHENEVER YOU ACCELERATE, IT'S RATHER JERKY AND STARTLING. IT SEEMS AS THOUGH THE GEARS ARE CHANGING INCORRECTLY THUS CAUSING A JERKY MOTION. I HAVE NOTIFIED THE DEALER AND WAS TOLD THAT THIS WAS A NORMAL REACTION, WHICH I DISAGREE. I MOST RECENTLY CONTACTED THE MERCURY HOME OFFICE, WHO SUGGESTED THAT I TAKE IT TO THE DEALER FOR A DIAGNOSTICS CHECK. I SAW SIMILAR COMPLAINTS ON THIS ISSUE AND THOUGHT THAT I SHOULD REPORT MY PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032518September 4, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER STATED THE ABS HAD FAILED. CONSUMER STATED THE BRAKES WENT OUT ON HER TWICE AND SHE DROVE IT TO THE DEALER . SHE STATED THE FIRST TIME SHE TOOK IT TO THE DEALER, SHE WAS TOLD THERE WAS SOME KIND OF A LEAK. THE SECOND TIME THEY DID NOT SAY ANYTHING. THE VEHICLE WAS STILL MAKING A THUMPING NOISE. *PH THE ANTI LOCK BRAKE SYSTEM HAD A RIGHT INNER SEAL LEAK AND A REAR SENSOR MALFUNCTION. THE ABS LIGHT HAD COME ON AT DIFFERENT TIMES. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032010August 4, 2003
ENGINE AND ENGINE COOLING
WHILE DRIVING OR IDLING VEHICLE WILL CUT OFF WITHOUT WARNING DEALERSHIP CANNOT LOCATE CAUSE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030371July 29, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
STRUTS GAVE OUT ON HATCHBACK, CAUSING HATCH TO FALL ON OWNER'S HEAD, KNOCKING HER BACKWARDS, GLASS IN HATCH SHATTERED INTO HER HAIR AND SKIN.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10026105July 15, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2002 MERCURY MOUNTAINEER REAR HATCH STRUT FAILURE - THREE (3) OCCASIONS WITHIN FOUR WEEKS. DEALER HAS NO SOLUTION TO PROBLEM. FORD ENGINEERING SUGGESTED THAT THE ENTIRE REAR HATCH/GLASS/STRUT ASSEMBLY BE REPLACED. BACK-ORDERED DIRECT FROM FORD'S SUPPLIER DUE TO HIGH DEMAND FOR REPLACEMENTS.*AK DOB IS 6/01 MOUNT ROTATING AND RESULTING IN STRUT DETACHMENT. REPLACED ENTIRE GLASS ASSEMBLY AFTER NUMERIOUS ATTEMPTS TO REGLUE MOUNT. 06140 PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026080July 14, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR GLASS ON MY 2002 MERCURY MOUNTAINEER EXPLODED WHEN IT WAS BEING CLOSED. IT HAPPENED MID-STREAM WHILE BEING SHUT.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10025153June 29, 2003
POWER TRAIN
DRIVE TRAIN VIBRATION. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023612June 23, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
BRACKET ON LEFT SIDE OF LIFT GATE BROKE, THE LIFT GATE DETACHED FROM THE BRACKET AND CYLINDERS. THE LIFT GATE FELL ON MY UPPER BODY AS A RESULT I HAVE BEEN SEEKING MEDICAL ATTENTION. *JB PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10021402June 11, 2003
SUSPENSION:FRONT, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
THE FRONT END DASH HAS A VERY LOUD RATTLE WHILE LETTING UP ON THE GAS OR DEPRESSING THE BRAKE THE VEHICLE HAS BEEN IN THE SHOP FIVE TIMES. THEY HAVE READJUSTED THE A/C LINES MANY TIMES, TIGHTENED ITEMS IN THE ENGINE, AND REPLACED A MISSING BOLT IN THE FIREWALL. IT WAS FIXED ONCE THAT LAST A COUPLE OF MONTHS, BUT THE NOISE IS BACK. IT WILL BE GOING IN THE SHOP FOR THE SIXTH TIME. ALSO, THERE IS A SQUEAK WHEN GOING OVER BUMPS. IT HAS BEEN IN THE SHOP TWICE AND THEY REPLACED THE BALL BEARING JOINTS. HOWEVER, THE SQUEAK IS BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022342June 4, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STEERING:COLUMN, POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES. THE STEERING COLUMN LOCKED UP. THE REAR HATCH FELL ONTO THE CONSUMERS HEAD WHICH RESULTED IN RETINAL DETACHMENT AND BALANCE TROUBLE. *MR *PH *AK *NLM PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10020987June 3, 2003
VISIBILITY
MOON ROOF MAKES NOISE CAN NOT TRAVEL WITH WINDOWS DOWN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018497May 10, 2003
TIRES:SIDEWALL
2002 MERCURY MOUNTAINEER WITH GOODYEAR EAGLE LS (ORIGINAL EQUIPMENT). THE TWO FRONT TIRES HAVE DEVELOPED BUBBLES IN THE SIDEWALL. THE VEHICLE HAS APPROXIMATELY 15000 MILES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011067March 26, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
VEHICLE RELEASES EXTREMELY BAD/ OVER POWERING SULFUR SMELL AT UNEVEN INTERVALS WHILE DRIVING OR STOPPED. IT CAN EVEN BE SMELLED INSIDE THE CABIN. HAPPENS 5 OR 6 TIMES ON A NORMAL DAY. MERCURY SAYS THEY ARE AWARE OF PROBLEM AND HAD IT ON A FEW OTHER VEHICLES, BUT DON'T KNOW HOW TO FIX IT. MERCURY TOLD ME TO SWITCH BRANDS OF GAS- THAT HAS NOT WORKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008291March 1, 2003
AIR BAGS:SIDE/WINDOW
THE SIDE AIR BAGS IN MY 2002 MERCURY MOUNTAINEER DEPLOYED FOR NO REASON. ALTHOUGH NO ONE WAS SERIOUSLY INJURED BECAUSE THE CAR WAS TRAVELING AT LESS THAN 5 MILES PER HOUR AT THE TIME, THIS COULD HAVE BEEN A SERIOUS SITUATION. FORD'S RESPONSE HAS BEEN LESS THAN SATISFACTORY. DESPITE THE FACT THAT I PROMPLTLY NOTIFIED FORD OF THE INCIDENT, NO ONE AT FORD'S CONSUMER AFFAIRS DEPARTMENT HAS CONTACTED ME TO INVESTIGATE THE PROBLEM AS PROMISED. IN FACT, WHEN I CALLED FORD ON MARCH 1, 2003 TO FOLLOW-UP, A TELEPHONE REPRESENTATIVE INFORMED ME THAT FORD'S COMPUTER RECORDS SHOW THAT A CONSUMER AFFAIRS AGENT HAD CONTACTED ME ON FEBRUARY 27, 2003. I RECEIVED NO SUCH CALL AND I AM STILL WAITING TO HEAR FROM AN AGENT FROM THAT DEPARTMENT. IN ADDITION, FORD DID NOT AUTHORIZE THE SERVICE DEPARTMENT OF MY DEALERSHIP TO EXAMINE THE VEHICLE UNTIL FRIDAY, JANUARY 28, 2003. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004531January 23, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER STATES VEHICLE SUFFERED SUDDEN ACCELERATION WHEN SHIFTED FROM PARK INTO DRIVE, VEHICLE COLLIDES WITH LIGHT POLE DAMAGING THE FRONT OF THE VEHICLE. AND NEITHER OF THE AIR BAGS DEPLOY. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001166December 18, 2002
VISIBILITY:GLASS, SIDE/REAR
CONSUMER LEFT HER REAR BACK HATCH OPEN, AND CLOSED THE GARAGE DOOR. THE HATCH GLASS EXPLODED UPON IMPACT OF THE GARAGE DOOR. CONSUMER FEELS THAT "THE GLASS IN UNSAFE , CAUSE IF THE GLASS HAD IMPLODE IN AN ACCIDENT, IT COULD OF CAUSE SERIOUS INJURIES TO THE OCCUPANT. PLEASE PROVIDE MORE DETAILS. TS ORIG PART OF LIFTGATE INVEST, BUT LATER DET. TO BE NOT RELATED TO INVESTIGATION_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023481December 2, 2002
STEERING: STEERING WHEEL/HANDLE BAR
CONSUMER CALLED COMPLAINING ABOUT HAVING A PROBLEM WITH A STRONG VIBRATION ON THE WHOLE VEHICLE AND ALSO ON THE STEERING WHEEL.DEALER WAS CONTACTED AND THEY FIRST STATED THAT THERE WERE THE TIRES THEN ALSO THE SHOCKS ON THE BACK WERE CAHNGED AND THE VEHICLE STILL HAS THE SAME PROBLEM. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023516December 2, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE EXHAUST PIPE HAD SOME WAY BENT WHICH CAUSED THE PIPE TO GET CLOSE TO THE REAR FENDER. THE REAR FENDER WAS MADE OF SOME SORT OF PLASTIC WHICH MELTED FROM THE EXHAUST PIPE. THE OWNER WAS TOLD "THE ONLY WAY THAT THE PIPE COULD HAVE BEEN DISFIGURED IF YOU RAN OVER A SPEED BUMP". THE OWNER DOES NOT RECALL DOING THAT OR OVER LOADING THE TRUCK. TS RECONDITIONED BUMPER, ABSORBER, REFLECTOR HAD TO BE REPLACED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022337November 7, 2002
STEERING
CONSUMER CALLED COMPLAINING ABOUT BEEN IN COLISION AND LOSING TOTAL CONTROL OF THE VEHICLE BEFORE IMPACT. DEALER WAS NOT CONTACTED AT THIS TIME. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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