Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10128756July 14, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: ABOUT TWO YEARS AGO OWNER PURCHASED THE VEHICLE 2002 MERCURY MOUNTAINEER. RIGHT AWAY OWNER COMPLAINED OF ACCELERATION PROBLEM. WHILE DRIVING ON THE ROAD VEHICLE FELT LIKE IT WAS SHIFTING WHEN IT ACCELERATED. VEHICLE USUALLY DID THIS ABOUT 25-30 MPH OR EVEN HIGHER SPEEDS. THE RPMS WOULD RAISE AND INCREASE SPEED. IT FELT LIKE A TRANSMISSION PROBLEM BECAUSE IT WOULD ACCELERATE, AND RAISE THE RPMS WITHOUT WARNING. THERE WERE NO LIGHTS TO INDICATE A PROBLEM. THE FIRST TIME THE VEHICLE WAS TAKEN TO THE DEALER THEY DIDN'T KNOW WHAT THE PROBLEM WAS. THE DEALERSHIP WAS COOPERATIVE. THE DEALER REPLACED ABOUT HALF THE TRANSMISSION BECAUSE THEY WERE THINKING THAT IT WAS A TRANSMISSION PROBLEM. THE PROBLEM HAS REMAINED ABOUT THE SAME AND WAS STILL GOING ON. WHEN IT ACCELERATED BY ITSELF IT SPED UP ABOUT 5-10 MPH. THE RPMS WENT UP BY ABOUT 1000. OWNER WOULD LIKE TO MAKE THE OFFICE OF DEFECT INVESTIGATION INVESTIGATORS AWARE THAT HE WOULD LIKE TO HAVE SOMEONE COME AND CHECK OUT THE VEHICLE, AND EVEN TAKE THE VEHICLE AWAY FOR FURTHER ANALYSIS IF THEY WOULD LIKE TO. HE ANOTHER VEHICLE TO DRIVE, AND INSISTED ABOUT GETTING THE PROBLEM WITH THE ACCELERATOR REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127169June 30, 2005
STRUCTURE
DT: THE DRIVER'S SIDE OF THE DASHBOARD WAS PEELING. THE VEHICE HAD LESS THAN 50,000 MILES. THE CONSUMER CONTACTED THE THE DEALER AND THEY TOLD THE CONSUMER HE WOULD HAVE TO PAY FOR THE REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126749June 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 MERCURY MOUNTAINEER THAT THE TRANSMISSION NEEDS TO BE RELACED. THERE WAS NOTHING WRONG WITH THE TRANSMISSION OPERATIONALY. THE DASHBOARD LIGHT O/D CHECK TRANSMISSION. THE DEALER WHICH WE PURCHASED SAID THE TRANS NEEDED TO BE REPLACEED AT $3200. I SENT A LETTER TO FORD MOTOR COMPANY ASKING FOR ASSISTANCE. THEY CONTACTED ME AND SATED THE COULD NOT HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124953June 10, 2005
STRUCTURE:BODY:TAILGATE
THE REAR PANEL OF ,MY 2002 MERCURY MOUNTAINEER WAS REPLACED WHEN THE REAR WINDOW BLEW OUT. THIS INDICINT OCCURRED WHEN THE VEHICLE WAS PARKED IN MY DRIVEWAY, AND WE FOUND LATER THAT THERE WAS A MASSIVE RECALL DUE TO THIS DEFECT. NOW, THE REAR PANEL IS LITERALLY PEELING AWAY FROM THE TRUCK, WE TOOK IT TO THE DEALER WHERE WE USUALLY GO FOR REPAIRS AND WAS TOLD THAT THE VEHICLE IS NO LONGER UNDER WARRANTY AND THAT WE WOULD HAVE TO JUST LIVE WITH IT. I FIND THIS COMPLETELY UNACCEPTABLE. THE VEHICLE IS BARELY THREE YEARS OLD AND I HAVE HAD SEVERAL PROBLEMS WITH IT; ALTHOUGH MOST OF THEM HAVE BEEN ADRESSED, I AM COMPLETELY SHOCKED THAT I HAVE TO DRIVE AROUND WONDERING WHETHER THE REAR PANEL IS GOING TO FLY OFF AND POSSIBLY CAUSE DAMAGE TO ANOTHER VEHICHLE OR EVEN WORSE CAUSE INJURY TO AN INDIVIDUAL. I AM CONTACTING FORD MOTOR COMPANY TODAY TO FORMALLY LET THEM KNOW OF MY COMPLAINT, BECUASE I'D LIKE TO KNOW HOW LONG IS THE WARRANTY PERIOD ON A MANUFACTURERS DEFECT THAT WAS REPAIRED. THANKS, DENISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122399May 29, 2005
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
LEAK NOTICED AROUND REAR DIFFERENTIAL AT 49,000 MILES. DX AT 54,000 MI - LEAKING AXLE SHAFT SEALS. REPLACED SELAS. REAR DIFF. STILL WHINES UNDER LOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121653May 20, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHIFTING ERRATICALLY ON UP-SHIFT, 2-3 / 3-4 AND 4-5. 5/16/05 MILEAGE 55K. THE VEHICLE WAS BROUGHT TO THE DEALER, ISSUE EXPLAINED AND FIXED ON FIRST TRY. SOLENOID, 1L2Z-7G391-AE REPLACED. THIS IS IN CASE ANYONE ELSE HAS SIMILAR PROBLEMS. EXTENDED WARRANTY WAS PURCHASED AND USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120876May 13, 2005
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, LATCHES/LOCKS/LINKAGES
REAR LIFGATE LATCH FAILURE. UNABLE TO OPEN REAR LIFTGATE IN EVENT OF AN EMERGENCY. ALSO REAR GLASS LIFTGATE PISTIONS THAT HOLD UP WINDOW WITHIN LIFTGATE FAILURE, LOWER ONTO PERSONS HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117228May 13, 2005
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE REVERSING IN LOW SPEED, THE VEHICLE INADVERTENTLY ACCELERATED INTO A POLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER EXPERIENCED SUDDEN ACCELERATION. THE CONSUMER BELIEVED THAT THE PEDAL STUCK. THE TRANSMISSION PAN WAS REMOVED AND THEN RE-SEALED. THE MAIN CONTROL VALVE BODY WAS REMOVED AND REPAIRED. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10120710May 11, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE VEHICLE'S TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES WHILE IN PARK, REVERSE OR WHILE THE CONSUMER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE SHOP SEVERAL TIMES FOR NUMEROUS THINGS SUCH AS THE IGNITION SWITCH. SHE TOOK HER VEHICLE TO THE SHOP THIS TIME AND THEY SAID IT WAS HER TRANSMISSION. HER VEHICLE ONLY HAS 41000 MILES. SHE STARTED SMELLING A BURNING SMELL AND THAT'S WHEN SHE TOOK IT INTO THE SHOP. SHE HAS ONLY HAD THE VEHICLE 45 DAYS AND HAS ALREADY HAD ALL THESE PROBLEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120435May 6, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2002 MERCURY MOUNTAINEER HINGES ON THE TAILGATE HAD SEPARATED RESULTING IN THE WINDOW SHATTERING.*MR THE WARNING LIGHT CAME ON, CONSUMER RELEASED AND CLOSED THE HATCH BACK AND THE WARNING LIGHT REMAINED ON. RETURNED TO THE REAR OF VEHICLE AND RAISED TAILGATE WINDOW WHICH SHOT OUT OF CONSUMER HAND AND SHATTERED INTO MANY PIECES. INSPECTION REVEALED ONE OF THE HINGES ON THE TAILGATE WINDOW HAD SEPARATED FROM THE CAR WHICH CAUSED THE WINDOW TO SHATTER. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10120051May 6, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT: WHILE PUTTING NEW BRAKES PADS ON THE REAR OF MY VEHICLE MECHANIC FOUND THAT THE COILS AROUND SHOCKS WERE RUSTY, CORRODED, AND CRUMBLY. THE COILS FELL APART IN LARGE CHUNK'S IN THE MECHANIC'S HANDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114235March 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
THE GEARS BEGAN MAKING A WHINING AND CLICKING NOISE AS SHIFTING OCCURED AT SLOWER SPEEDS. WE WERE ON A HIGHWAY FOR APPROXIMATELY 1 1/2 HOURS WHEN THE O/D OFF LIGHT STARTED FLASHING AND THE TRANSMISSION DOWNSHIFTED FROM 5 TH GEAR TO 4TH THE REMAINDER OF THE WAY. THE WORDS "CHECK TRANSMISSION" CAME ON THE ODOMETER SCREEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112114February 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
A SUDDEN THUNK IN THE TRANSMISSION AND O/D LIGHT CAME ON. BY THE NEXT STOP, IT WOULD NOT SHIFT PROPERLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111877February 21, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN THE VEHICLE IN PUT INTO DRIVE FROM PARK, THE VEHICLE JUMPS FORWARD EVEN THOUGH THE GAS HAS NOT BEEN APPLIED. THE PROBLEM WAS REPORTED TO THE DEALER WHO STATED THEY REPROGRAMMED THE VEHICLE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110677February 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER- AUTOMATIC TRANSMISSION NEEDED A TOTAL REBUILD AT 40,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110700February 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, STRUCTURE:BODY:HATCHBACK/LIFTGATE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR LIFT GATE PANEL BELOW GLASS HAS DEVELOPED A CRACK. THIS LIFT GATE HAS BEEN RECALLED BUT DEALER STATES THE CRACKED PANEL IS NOT PART OF THE RECALL. TWO DEALERS HAVE SAID THIS PROBLEM HAS OCCURRED IN OTHER VEHICLES. HAS NOT YET BEEN REPAIRED. ALSO TRANSMISSION TROUBLE. DEALER SAID NEEDED TO REPLACE AT COST OF $3200.00. DEALER CHARGED $80.00 TO TELL ME IT NEEDED FIXED. TOOK TO TRANS. REPAIR SHOP TO REPAIR AT COST OF $1300.00. THIS MONTH I HAVE ALSO HAD TO REPLACE THE IDLER PULLEY, EGR VALVE, AND THE ELEC REAR WINDOW IS NOT FUNCTIONING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111169February 8, 2005
STRUCTURE:FRAME AND MEMBERS, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE BOTTOM FRAME THAT SUPPORTS THE WINDOW OF THE HATCH IS CRACKED RIGHT DOWN THE MIDDLE. OWNER CONTACTED THE DEALER AND WAS GIVEN AN ESTIMATE FOR THE REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110152February 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2007 MERCURY MOUNTAINEER WITH 46,000 MILES. WITHOUT WARNING THE TRANSMISSION STARTED NOT SHIFTING FROM GEAR TO GEAR. THE COMPUTER INDICATED "CHECK TRANSMISSION" AND THE OVERDRIVE OFF LIGHT BEGAN TO FLICKER. I PROMPTLY STOPPED THE VEHICLE AND CALLED FOR A ROLL BACK TO HAVE IT TAKEN TO A TRANSMISSIN SHOP.($80 TOW FEE) THE SHOP DIAGNOSED THE PROBLEM AS 3RD GEAR WRONG RATIO. THE SHOP OWNER SAID THAT HE THOUGHT IT WAS A BROKEN SPRAG. HE REPLACED THE TRANSMISSION WITH A FORD FACTORY REMANUFACTURED UNIT AT THE COST OF $2813.00. I HAVE SINCE HEARD THAT THERE IS A PROBLEM WITH THE TRANSMISSIONS IN THE 2002 FORD MODEL SUV'S AS WELL AS IN THE MERCURY'S. IS THERE ANYTHING BEING DONE TO HOLD THE MANUFACTURE LIABLE FOR THE EXPENSES INCURRED? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108389February 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 MERCURY MOUNTAINEER DRIVE TRAIN SLIPS, CAUSING SUDDEN JUMPS AND JERKS FROM; STARTS, SLOW DOWN / ACCELERATION, REVERSE TO DRIVE. BOUGHT CAR FOR WIFE FOR SAFE AWD SYSTEM FOR SNOW AND SLICK ROADS, WIFE DOES NOT FEEL SAFE AS LURCHING FROM STOPS ALMOST CAUSED HER TO CAUSE A REAR END ACCIDENT. CAR HAS 65,000 MILES HAD TRANS AND FRONT REAR DIFF OIL CHANGED HELPED FOR ABOUT A WEEK. IS IT POSSIBLE TO REPLACE 2002 TRANS WITH 2005 TRANS AS THEY SEEM TO BE RATED BETTER?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108171January 28, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
MOUNTAINEER STARTED TO MAKE SQUEELING SOUND. I THOUGHT IT WAS JUST THE BELT SQUEELING, SO I TOOK TO LOCAL MECHANIC. MECHANIC TOLD ME THE BEARING INSIDE ALTERNATOR WAS FAILING. CAR WAS BOUGHT AS IS FROM CITRUS FORD, ONTARIO, CA. THERE WAS 30 DAY WARRANTY, BUT INCIDENT DIDN'T OCCUR UNTIL AFTER 30 DAYS WAS UP. POWER TRAIN WARRANTY WAS ONLY 3YR. 36,000 MILE. THE CAR HAS LESS THAN 56000 MILES WHEN ALTERNATOR BEARING WENT BAD. THIS COST ME $256 FOR THE PART TO BE REPLACED, PLUS LABOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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