Mercury Milan Complaints (2008)

451 consumer complaints on file.

#11109434July 12, 2018
AIR BAGS
LETTER REGARDING SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384 - RENTAL CAR WAITING LIST. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110396July 9, 2018
SERVICE BRAKES
I EXPERIENCED EXACTLY THE SAME SITUATION AS NUMEROUS OTHER DRIVERS HAVE REPORTED: IN JULY 2018 I WAS TRAVELING APPROXIMATELY 50 MPH ON A COUNTY ROAD. I BEGAN BRAKING TO STOP ST A RED LIGHT, WHILE BRAKING THE CAR WENT OVER SOME ROUGH PAVEMENT AND IMMEDIATELY THE BRAKE PEDAL WENT SOFT AND WENT ALL THE WAY TO THE FLOOR. THE CAR STOPPED IN TIME BUT THE EFFORT REQUIRED TO STOP WAS MUCH GREATER THAN USUAL AND THE CAR ONLY BARELY STOPPED IN TIME. AFTER I STOPPED AND BEGAN DRIVING THE BRAKES RETURNED TO NORMAL. BUT NEEDLESS TO SAY I AM QUITE WARY AND NOT CONFIDENT IN THE BRAKING SAFETY OF THIS VEHICLE. IF THIS HAD BEEN AN EMERGENCY BRAKING SITUATION THE RESULT COULD HAVE BEEN CATASTROPHIC! THIS SITUATION MUST BE ADRESSED BY FORD AS A RECALL IMMEDIATELY. 1,000'S OF THESE VEHICLES ARE IN THE ROAD AND IT'S ONLY A MATTER OF TIME UNTIL A SERIOUS INJURY OR DEATH RESULTS FROM THIS MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109886July 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WELFORD HARRIS FORD, 1701 E 11TH STREET, SILER CITY, NC 27344, (888) 848-9657) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104633June 29, 2018
SERVICE BRAKES
WHILE TRAVELING DOWN A SLIGHT INCLINE AT 35 MILES PER HOUR THE BRAKES DID NOT ENGAGE. TRYING TO AVOID A COLLISION AND ATTEMPTING TO STOP THE CAR BY REPEATED AND CONSTANT USE OF THE BRAKE, THE BRAKES FINALLY ENGAGED. THE PEDAL HAD GONE ALL THE WAY TO THE FLOOR SEVERAL TIMES. THE CAR WAS TOWED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100803June 10, 2018
AIR BAGS
TAKATA RECALL, I HAVE RECEIVED THE NOTICE 2 YEARS AGO AND YET NOTHING HAS BEEN DONE IN ORDER TO FIX THE PROBLEM. I AM AFRAID TO HAVE SOMEONE SITTING UP FRONT, AND WHEN WILL THIS BE DONE? HOW LONG DOES IT TAKE TO GET THIS FIXED.? OTHER CARS WERE DONE, BUT NOT MERCURY'S, WHY?? THE ONE PORTION OF THE AIRBAG COMPARTMENT IS RAISED UP A LITTLE. I M WORRIED A GOOD BUMP WILL SET IT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099938June 5, 2018
AIR BAGS
TAKATA RECALL I WAS NOTIFIED JULY THAT THE AIRBAG WAS DEFECTIVE, I BELIEVE 2 YEARS IS MORE THEN ENOUGH TIME TO REPLACE IT. NOW I ALSO MY CAR IS OLD AND WORTH AS MUCH AS AS SOME AS THEIR OTHER PRODUCTS BUT IT HAS VERY LOW MILEAGE AND I LOVE THE WAY IT RUN. BUY I DONT LIKE THE WAY I CANT PUT NO MORE THEN 4 PEOPLE IN 5 PERSON PASSENGER CAR EITHER THEY GET IT FIXED OR GIVE ME LONER UNTIL THEY DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100005June 5, 2018
AIR BAGS
TAKATA RECALL - TODAY ,JUNE 5TH, RECEIVED A FORD AIRBAG RECALL LETTER . 3RD ONE OVER LAST 3 YEARS . SO - I CALLED MY DEALER ( AGAIN ) ' NO PARTS . CALLED TO GET THE 'UP TO $ 30 / DAY RENTAL ( NO RENTALS ) ,,, WHEN ? ' WE DON'T KNOW ' . TRIED TO COMMUNICATE VIA THEIR RECALL WEBPAGE . CHAT DOESN'T WORK . NO AVENUE TO GIVE FEEDBACK . CONVENIENT FAQ'S DON'T COVER OBVIOUS QUESTIONS ABOUT WHEN , RENTAL CARS . DON'T ALLOW EMAIL INPUT UNLESS YOU FILL OUT A FORM '- ONLY TO BE ' TOLD ' THAT IT IS NOT OPERATING. DO YOU - DOT - EVER GO TO THEIR RECALL WEBSITE ( AS A ' CUSTOMER ') ? DO,YOU EVER REVIEW FORDS RECALL LETTERS TO US ( BIG CLAIMS , WEB REFERENCE , CARING WORDS ) ,,,, BUT, DOES NOT WORK ! NO PARTS , NO RENTAL CARS ,, NO REIMBURSEMENT .. WHEN MORE FORD OWNERS ( MINE IS A MERCURY MILAN ) GET HARMED ,, WE , THE CITIZENS WILL ORGANIZE ARTICLES , LAWSUITS ,, SITE DOT MANAGEMENT .. DO YOU REALLY CARE ABOUT TENS OF THOUSANDS OF FOLKS DRIVING AROUND IN UNSAFE VEHICLES . EVEN YOUR OWN FORM ASKS ABOUT CRASHES , MILES AT CRASH ,,,, ETC, , ,, THIS IS A DANGEROUS RECALL INPUT .. CC : MINNESOTA ATTORNEY GENERAL : WASHINGTON POST ; WALL STREET JOURNAL - MR. MCGURN ; EXEC MACRO .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098149May 27, 2018
AIR BAGS
OTHER CAR FAILED TO YIELD AT STOP SIGN. MY CAR HIT THE SUV IN THE DOOR AREA. MY FRONT END AND HOOD ARE DAMAGED. AIRBAGS DID NOT DEPLOY. MY CAR WAS IN MOTION ON A CITY STREET.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11091296May 2, 2018
SERVICE BRAKES
ABS COMPUTER GOT FRIED AND NEEDED $2000 REPAIR. CAR HAS HAD INTERMITTENT HARD BRAKE PULL TO LEFT SINCE PURCHASE IN 2008. JUST HAD TO REPLACE FRONT CALIPERS AND ROTORS AT COST OF $680.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091427May 2, 2018
SERVICE BRAKES
BRAKES ARE EXCESSIVELY SOFT, BUT THERE IS NO AIR IN THE BRAKE LINES AND NO LEAKS. WHILE DRIVING STRAIGHT ON A CITY ROAD, PRESSED BRAKES ALL THE WAY TO THE FLOOR, BUT THE CAR DID NOT STOP; IT JUST SLOWED, BUT WOULD NOT ENTIRELY STOP. THIS PUTS MY LIFE IN DANGER. IF I CANNOT TRUST MY CAR TO FULLY STOP, IT MAY ROLL INTO AN INTERSECTION AND BE HIT BY CROSSING TRAFFIC, OR I MAY REAR-END ANOTHER VEHICLE WITHOUT BEING ABLE TO AVOID THE COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090305April 26, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PARK CITIES FORD/LINCOLN, 3333 INWOOD ROAD, DALLAS, TEXAS 75235) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089225April 21, 2018
SERVICE BRAKES
ABS HCU BYPASSES AFTER ABS EVENT AND DOESN'T RESET CAUSING BRAKE PEDAL TO GO TO FLOOR AND INCREASED STOPPING DISTANCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084456April 10, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL - I WAS NOTIFIED JULY2016 ABOUT THE RECALL OF AIRBAG. SINCE THAT TIME...I HAVE BEEN CALLING DEALERSHIPS...MY RONT DASH ON PASSENGER SIDE IS SEPARATING WHERE THE AIRBAG IS. I SEPARATES MORE AND MORE...I NEED TO SEE THAT THIS AIRBAG IS REPLACED ASAP... STARTED OUT SMALL LESS THAN HALF INCH TO AT LEAST 6 TO 8 INCHES WIDE . HAVE PHOTOTS BUT THEY ARE TO BIG OF FILE TO ATTACH. CAN SEND SEPARATELY UPON REQUEST. NEXT THING WILL BE NOTIFYING MY SENATOR AND CONGRESSMAN TO GET THIS ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083858April 8, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
PULLED 2008 MILAN IN PARKING LOT, PUT IN PARK, ENGINE BEGAN TO RACE, TAPPED GAS PEDAL, ENGINE RETURNED TO NORMAL. CAR STARTED FINE, DRIVEN SHORT DISTANCE, I STOPPED AT STOP SIGN. PUT FOOT ON GAS PEDAL, CAR BEGAN 'LIMP HOME' MODE, WAS ABLE TO PULL TO CURB. WRENCH LIGHT APPEARED. SHUT CAR OFF A FEW MINUTES.STARTED FINE, WRENCH LIGHT ON, WAS ABLE TO DRIVE FEW BLOCKS TO GET HOME. NEXT DAY STARTED ENGINE 3 TIMES, EACH STALLING WITHIN SECONDS. NEVER HAD ISSUES WITH CAR. PURCHASED PRECERTIFIED IN 2011, 52,0000 MI. ON IT. WILL OWN 7 YRS. MAY 2018. I PUT 1000 MI. YRLY. ON CAR. ODOMETER NOW UNDER 59,500. ON 3/9/18 CAR TOWED TO DEALERSHIP (WHERE I PURCHASED IT). CAR SAT IN LOT 10 DAYS BEFORE LOOKED AT. FINALLY, CHECKED AND DIAGNOSED. INSTALLED NEW THROTTLE BODY. RE-TESTED. PROBLEM. INSTALLED NEW ACCELERATOR. RE-TEST. PROBLEM. CODES APPEARING. I CONTACTED FORD MOTOR CO. IN MICHIGAN.TOLD TO KEEP CALLING DEALERSHIP. I'VE SPOKEN TO NUMEROUS STAFF ALREADY & ASKED FOR LOANER CAR. NOT GRANTED. I DID INTERNET RESEARCH & FOUND LAWSUIT AGAINST FORD ABOUT 'LIMP HOME' MODE INVOLVING THROTTLE BODY & COMPUTER SENSORS DEFECT ON FORD, MERCURY & LINCOLN BROUGHT ON BY NCCC. FORD NOT FORCED TO RECALL THIS DEFECT INVOLVING 1.6 MILLION CARS. MANY INTERNET SITES HAVE SHOWN COMPLAINTS WITH THIS ISSUE. IT IS A MAJOR SAFETY HAZARD! NUMEROUS OWNERS WROTE TO VALIDATE CAR REPAIRED ONLY TO EXPERIENCE SAME 'LIMP HOME' INCIDENT RETURN. STORIES INVOLVE HIGHWAY DRIVING WHEN LOSS OF ACCELERATION OCCURRED. SOMEONE HAS TO BE KILLED BY THIS MANUFACTURING DEFECT BEFORE IT'S BACK TO FORCING FORD TO OWN UP TO NEGLECT TO MAKE A PROFIT. MY EXPERIENCE LEAVES ME WITHOUT A CAR, CANCELLATIONS OF APPTS, RELYING ON CABS OR FRIEND TO SHOP.THIS IS A SERIOUS SAFETY ISSUE. IT'S NOW 4 WEEKS WITHOUT A CAR. AM TOLD WARRANTY EXPIRED. CAN I PLEASE BE DIRECTED TO PROPER GOVERNMENT AGENCY WITH JURISDICTION TO HELP ME RESOLVE THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079920March 17, 2018
AIR BAGS
TAKATA RECALL 16S26/HTSA RECALL 16V-384 NOTIFIED OF RECALL SEVERAL MONTHS AGO, I AM AFRAID TO HAVE A PASSENGER IN THE CAR DUE TO THE EVENT OF A CRASH AND AIR BAG RUPTURE INCREASING THE RISK OF "SERIOUS INJURY OR DEATH" AS STATED IN THE NOTICE. PLEASE PROVIDE A RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079972March 17, 2018
AIR BAGS, ENGINE, POWER TRAIN
TAKATA TOO! I DROVE MILAN TO STOP SIGN. AS I WENT FORWARD, WENT INTO 'LIMP HOME' MODE (FOUND TERM WHILE RESEARCHING). 1ST TIME THIS EVER HAPPENED. NO FOREWARNING! I WAS ABLE TO GET CAR TO CRAWL TO THE CURB. SAW ORANGE WRENCH LIGHT UP. SHUT OFF ENGINE. WHEN I RESTARTED, I WAS ABLE TO DRIVE SHORT DISTANCE HOME. NEXT DAY, TRIED 3 TIMES TO START. IT STARTED, BUT QUICKLY STALLED EACH TIME. TOWED TO MY MECHANIC. HE CHECKED COMPUTER, SAW THERE WAS A PROBLEM. HE DOESN'T DO THAT WORK. TOLD ME WRENCH AND ENGINE LIGHT COME ON. TOWED TO FORD DEALERSHIP ON FRIDAY. IT IS NOW 9 DAYS THERE, AND DAY 11 WILL BE MONDAY 3/19/18. I SPOKE 3 TIMES TO SERVICE DEPT.(SAME PERSON), AND AM BEING TOLD THEY ARE BACKED UP WITH WORK, AND HAVEN'T LOOKED AT MY CAR YET. EACH CONVO HE SAYS WHAT DAY THEY SHOULD GET TO IT, BUT HAVE LIED SO FAR. SO, NOT DIAGNOSED YET. I HAVE NEVER RECEIVED ANY NOTICE FROM FORD ABOUT THIS POSSIBLY BECOMING AN ISSUE WITH MY CAR. ALSO, I NEVER RECEIVED NOTICE ABOUT 'TAKATA RECALL'. I SAW IT ON THE INTERNET AND ALERTED SERVICE DEPT. TO CHECK THAT TOO. I WAS TOLD THEY HAVE TO SEE IF MY CAR HAS THAT TYPE OF AIRBAG. I RESEARCHED AND SAW THE FORD CONSUMER PROGRAM 13N03. THAT INVESTIGATION INVOLVES 2009-2013 MILANS. EXTENDED WARRANTY 10 YRS OR 150,000 MILES. I KNOW THIS IS THE PROBLEM WITH MY CAR. I BOUGHT IT MAY 2011 WITH UNDER 52,0000 MILES ON IT. NOT EVEN 7 YRS YET, AND I HAVE UNDER 60,000 MILES ON IT BECAUSE IT'S ONLY FOR LOCAL DRIVING. IT'S THE ONLY VEHICLE I HAVE AND I CAN'T GET RENTAL CAR HELP THRU INSURANCE UNLESS MY CAR WAS IN AN ACCIDENT. FORD WON'T HELP ON A LOANER CAR EITHER. NOW, I BELIEVE FORD HAS A PROTOCOL THEY ARE FOLLOWING TO 'GET OUT' OF ANY FREE REPAIRS. THE NCCC SUGGESTS PHONING 1-800-392-3673 IF I NEVER RECEIVED LETTER, BUT THAT PHONE NUMBER IS FORD! SERIOUSLY? SHOULD I BOTHER? THIS IS IN STATEN ISLAND, NY. BEWARE! CAN I PLEASE GET ANY HELP ON WHAT TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079866March 16, 2018
AIR BAGS, SERVICE BRAKES
TAKAKA RECALL: STILL WAITING FOR REPLACEMENT. BRAKES: I WAS TAKING MY GRANDDAUGHTER HOME AND HAD TO STOP AT A TRAFFIC LIGHT. MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR!! MY HEART WAS IN MY THROAT. FORTUNATELY NO-ONE WAS IN FRONT OF ME AND I WAS ABLE TO STOP AFTER PUMPING MANY TIMES.MY SERVICE CENTER SAID I NEEDED A NEW ABS SYSTEM COSTING $1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078722March 12, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING, THE BRAKE PEDAL WOULD OCCASIONALLY TRAVEL TO THE FLOORBOARD WHEN DEPRESSED. AS A RESULT, THE VEHICLE WAS UNABLE TO PROPERLY SLOW DOWN OR STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ROTOR AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO AN ABS FAILURE. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076454March 6, 2018
AIR BAGS
INFO FROM NHTSA (HTTPS://WWW.NHTSA.GOV/RECALLS): "JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" WE LIVE IN HOUSTON - A HOT, HIGHLY HUMID ENVIRONMENT. THESE AMBIENT CONDITIONS ARE SAID TO BE ASSOCIATED WITH A HIGHER RISK OF DANGER WITH TAKATA AIRBAGS. THE RECALL WAS ANNOUNCED NEARLY 2 YEARS AGO, AND THE EXTENT OF FORD'S RESPONSE INCLUDES THE FOLLOWING: "PARTS ARE NOT YET AVAILABLE, BUT YOUR VEHICLE IS SAFE TO DRIVE IN THE MEANTIME." (HTTPS://OWNER.FORD.COM/TOOLS/ACCOUNT/MAINTENANCE/RECALLS/RESULTS.HTML) HOW IS THIS EVEN REMOTELY ACCEPTABLE? THESE AIRBAGS HAVE KILLED FEW AND INJURED MORE. YES, THE PROBABILITY IS LOW, BUT "SAFE FOR NOW" IS A LUDICROUS AND ARROGANT RESPONSE TO WHAT HAS BEEN CHARACTERIZED AS A LOW PROBABILITY, HIGH-POTENTIAL SAFETY RISK. IT'S EASY FOR FORD TO NOT CARE WHEN THEY ARE NOT ASSUMING THE HIGH-POTENTIAL PORTION OF THAT LOW PROBABILITY RISK WITH THEIR OWN LIVES. AGAIN, FROM THIS NHTSA WEBSITE: "LONG-TERM EXPOSURE TO HIGH HEAT AND HUMIDITY CAN CAUSE THESE AIR BAGS TO FAIL." (HTTPS://WWW.NHTSA.GOV/TAKATA-AIR-BAGS/TAKATA-RECALL-EXPANSION-WHAT-CONSUMERS-NEED-KNOW). LONG TERM EXPOSURE TO HIGH HEAT AND HUMIDITY? HOUSTON HAS VERY HIGH HEAT AND HUMIDITY FOR THE MAJORITY OF THE YEAR. IN THE MEANTIME, WE HAVEN'T BEEN USING THE FRONT PASSENGER SEAT OF OUR 2008 MERCURY MILAN. WHERE IS OUR COMPENSATION FOR LOSS OF USE? DO I NEED TO SEND 1000000 OF THESE USELESS COMPLAINTS DAILY FOR FORD TO BE PRESSURED TO ACTUALLY DO SOMETHING? I'M NOT IMPRESSED. JUNE 1ST, 2016 RECALL WITH NO ACTION TAKEN NEAR THE END OF Q1 2018? DO BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076583March 6, 2018
SERVICE BRAKES
SOMETHING IS WRONG WITH THE ABS SYSTEM AND THERE HASN'T BEEN ANY RECALL. THERE HAVE BEEN MANY INSTANCES WHERE I APPLIED THE BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR WHILE THE CAR KEPT MOVING. I WAS DRIVING ABOUT 30 MPH TOWARDS A STOP SIGN AND WHEN I APPROACHED IT I HIT A SMALL BUMP IN THE ROAD AND MY CAR WENT FLYING THROUGH A BUSY INTERSECTION. LUCKILY IT WAS LATE AT NIGHT AND NOBODY WAS OUT BUT NORMALLY THE INTERSECTION IS BUSY. ON ANOTHER INSTANCE, THE BRAKES DID THE SAME THING, THIS TIME NEAR TRAIN TRACKS. SOMEBODY IS GOING TO GET KILLED WHILE TRYING TO BRAKE! FORD NEEDS TO RECALL THESE CARS BEFORE SOMETHING BAD HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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